Group Booking Terms and Conditions

Because you are making a Group Booking, there are additional Terms and Conditions that apply. Please read them and click 'I Accept' below to continue with your booking

General Group Booking Terms

By making a group reservation through you agree to the following terms and conditions as set by and as set by the hostel in question.

  • In order to make a group reservation on it is necessary to pay a deposit. The balance is due directly to the hostel according to their payment conditions.
  • The booking deposit is non-refundable.
  • Please note that any cancellations must be notified directly to the hostel at least 24 hours in advance of your scheduled arrival date, unless otherwise stated in the hostel's conditions.
  • are not responsible for changes or amendments to your reservation once it has been processed. All correspondence with regard to changes to your booking need to be dealt with directly with the hostel.
  • Cancellations for reservations must be made directly with the hostel and must conform with the individual hostels cancellation policy (see below)
  • It is your responsibility to pay the balance of your accommodation cost to the hostel in accordance with their payment conditions (see below). Failure to do so may result in your reservation being cancelled by the hostel.
  • Individual hostels may have special booking conditions relating to group stays, please read the hostel booking conditions carefully before making your reservation.

Hostel Specific Terms & Conditions

The remainder of the amount due will be charged to your credit card 1 week prior to arrival. Should numbers or room selection change, the per person deposit times the number of people who actually travelled will be deducted from the total accommodation charge levvied by the hostel.

Cancellation / No Show & Reduction in Numbers Policy

Free of charge cancellation is possible 1 week prior to arrival date.

Additional Terms and Conditions

Reservation to be prepaid 50% value to be confirmed. The rest 50% must be paid latest 1 week prior to arrival.

Any cancellations resulting from agreement to these terms and conditions under false pretences will result in loss of deposit.

Book more than 7 days in advance for Free Cancellation.
  • Perfect Location
  • Superb Staff
  • Fantastic Cleanliness
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Property Description

If you're looking for a place to stay in the centre of Kraków Old Town, but you don't feel like sleeping in an expensive and boring hotel room – INTRO HOSTEL is the best choice for you! We can't guarantee a completely quiet night or birds singing outside the windows, but what you'll get for sure is a great, spontaneous experience filled with newly met friends and surrounded by the most recommendable sites of Kraków. Our hostel is located at Bracka street, inside a medieval tenement house, right next to a number of pubs, clubs, bars, restaurants, shops, historical sites, museums, theatres and universities, 50m away from the Old Market Square, 1000m from the Wawel castle, 1000m from the Railway Station.

INTRO hostel is cheap and comfortable, full of relaxed atmosphere. You can spend your time in the living room, watching TV, listening to music, chatting with old friends or meeting new ones, play the guitar, have a beer or simply lay down and have some rest on a comfy sofa. If you like INTRO hostel, you're welcome to visit both of our Cinnamon hostels: in Wrocław and Poznan – and you'll get a discount!

We're constantly doing our best to upgrade the quality of service and comfort of our rooms. Our staff's priority is to do anything you need to make your stay live up to your expectations. All the rooms have shared bathrooms. We've got one double room, a 10-bed dorm, two 6-bed dorms and two 12-bed dorms. Every bed has its seperate locker. At the 24h reception, you can purchase soft drinks or toiletries and borrow a towel. As our guest, you get bed linen, soap, tea and coffee for free. Of course, you can use the Wi-Fi connection. Our kitchen is fully equipped and you can use it any time you want. If you prefer eating out, there are lots of recommended places in a nearby, such as: Koko (110m), Raw Organic (50m), Subway (6m), Cup Cake (5m) and hunders of others.

Our staff consists of people who travel themselves, so they know how to make your stay perfect. They willingly recommend the most interesting places, help with organizing trips (e.g. Wielczka Salt Mine or Auschwitz) or transport to and from the Kraków Balice Airport. They organize events and keep the hostel clean. Helpful and open-minded, they'll find a way solve any problem, just ask them!

Staying with us will make you fall in love with Kraków, meet plenty of interesting people from all over the world and you'll definitely want to come back here at least one more time.

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Reviews & Ratings

  • Value For Money 9.5

  • Security 9.2

  • Location 9.9

  • Staff 9.4

  • Atmosphere 8.6

  • Cleanliness 9.0

  • Facilities 8.7

Latest Reviews

  • 10.0


    15 Jun 2019
    Till now this was the best hostel I have ever stayed.
    Moldova, Female, 18-24
  • 10.0


    28 Mar 2019
    The hostel has an awesome location, right near the old city center, with restaurants and bars nearby. Although the hostel stays 2 floors above a night club, I could not hear anything during the night. They also offer a free basic breakfast and the staff has always a smile in the face and helped me with the tour around the town, recommending places to eat and how to get to the Salt Mine and Auschwitz from Krakow. Overall the best hostel I stayed so far.
    Brazil, Male, 18-24
  • 10.0


    10 Mar 2019
    Best place to stay! Great location, clean room and friendly helpful staff.
    France, Female, 25-30
  • 9.7


    11 May 2019
    The hostel is clean and has good location.
    Colombia, Female, 25-30
  • 9.4


    13 Jun 2019
    Really well located hostel, and a great vibe. It is quite loud at night due to its location, but it wasn’t too hard to sleep and they have free earplugs. There wasn’t much room for storing your stuff in the 12 bed dorm, but everyone seemed trustworthy so I didn’t feel concerned about leaving my stuff out. The free breakfast was nice too.
    Australia, Female, 18-24
  • 9.4


    18 Apr 2019
    Awesome hostel, awesome location, really friendly staff, I stayed in three hostels due to being in Krakow around Easter. It was easily my favourite.
    Australia, Male, 18-24
  • 9.1


    26 May 2019
    Nice and clean hostel with good facilities. Not much atmosphere though but nice and quite if that’s what you’re looking for.
    Australia, Male, 25-30
  • 9.1


    06 May 2019
    Great value for money. Clean, tidy, very good location and quiet.
    Spain, Male, 25-30
  • 8.3


    04 Jun 2019
    Absolutely marvelous location and super super helpful and friendly staff. But I had a TERRIBLE sleep due to the beds. Never met such creaky beds haha, made BIG sounds when I moved or anyoneee in the 12 bed dorm moved. So sleep was hard. But the hostel was super friendly and helpful. Also, there was a Nazi Italian guy in our room who was talking about eradicating all Jews, black and all other races from Europe. kept going on talking horrible things till 11pm, despite requests to stop
    India, Female, 18-24
  • 5.1


    30 Mar 2019
    It had a really good location and a good internet service however i found an empty beer bottle on my bed, they were moving all the beds and cleaning the room before our check-out and our bags were still there. The lockers don't have a lock for your own lock so you have to use the key that they give you but it's for free. Entrance to the room is again with a regular key so locking the room was a bit problematic. Beds and pillows were thin and beds were old.
    Turkey, Female, 18-24
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  • Free City Maps
  • Free Internet Access
  • Free WiFi
  • Linen Included
  • Adaptors
  • Breakfast Not Included
  • Cable TV
  • Common Room
  • Hair Dryers
  • Hot Showers
  • Meeting Rooms
  • Outdoor Terrace
  • Reading Light
  • Safe Deposit Box
  • Security Lockers
  • Self-Catering Facilities
  • Washing Machine
  • 24 Hour Reception
  • 24 Hour Security
  • Airport Transfers
  • Currency Exchange
  • Housekeeping
  • Internet Access
  • Laundry Facilities
  • Luggage Storage
  • Tours/Travel Desk
  • Towels for hire
Food & Drink
  • Tea & Coffee Making Facilities
  • Board Games
  • DVD's
  • Games Room