Group Booking Terms and Conditions

Because you are making a Group Booking, there are additional Terms and Conditions that apply. Please read them and click 'I Accept' below to continue with your booking

General Group Booking Terms

By making a group reservation through you agree to the following terms and conditions as set by and as set by the hostel in question.

  • In order to make a group reservation on it is necessary to pay a deposit. The balance is due directly to the hostel according to their payment conditions.
  • The booking deposit is non-refundable.
  • Please note that any cancellations must be notified directly to the hostel at least 24 hours in advance of your scheduled arrival date, unless otherwise stated in the hostel's conditions.
  • are not responsible for changes or amendments to your reservation once it has been processed. All correspondence with regard to changes to your booking need to be dealt with directly with the hostel.
  • Cancellations for reservations must be made directly with the hostel and must conform with the individual hostels cancellation policy (see below)
  • It is your responsibility to pay the balance of your accommodation cost to the hostel in accordance with their payment conditions (see below). Failure to do so may result in your reservation being cancelled by the hostel.
  • Individual hostels may have special booking conditions relating to group stays, please read the hostel booking conditions carefully before making your reservation.

Hostel Specific Terms & Conditions

The remainder of the amount due will be charged to your credit card 1 week prior to arrival. Should numbers or room selection change, the per person deposit times the number of people who actually travelled will be deducted from the total accommodation charge levvied by the hostel.

Cancellation / No Show & Reduction in Numbers Policy

Free of charge cancellation is possible 1 week prior to arrival date.

Additional Terms and Conditions

Reservation to be prepaid 50% value to be confirmed. The rest 50% must be paid latest 1 week prior to arrival.

Any cancellations resulting from agreement to these terms and conditions under false pretences will result in loss of deposit.

Book more than 14 days in advance for Free Cancellation.
  • Perfect Location
  • Marvellous Staff
  • Excellent Cleanliness
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Property Description

If you're looking for a place to stay in the centre of Kraków Old Town, but you don't feel like sleeping in an expensive and boring hotel room – INTRO HOSTEL is the best choice for you! We can't guarantee a completely quiet night or birds singing outside the windows, but what you'll get for sure is a great, spontaneous experience filled with newly met friends and surrounded by the most recommendable sites of Kraków. Our hostel is located at Bracka street, inside a medieval tenement house, right next to a number of pubs, clubs, bars, restaurants, shops, historical sites, museums, theatres and universities, 50m away from the Old Market Square, 1000m from the Wawel castle, 1000m from the Railway Station.

INTRO hostel is cheap and comfortable, full of relaxed atmosphere. You can spend your time in the living room, watching TV, listening to music, chatting with old friends or meeting new ones, play the guitar, have a beer or simply lay down and have some rest on a comfy sofa. If you like INTRO hostel, you're welcome to visit both of our Cinnamon hostels: in Wrocław and Poznan – and you'll get a discount!

We're constantly doing our best to upgrade the quality of service and comfort of our rooms. Our staff's priority is to do anything you need to make your stay live up to your expectations. All the rooms have shared bathrooms. We've got one double room, a 10-bed dorm, two 6-bed dorms and two 12-bed dorms. Every bed has its seperate locker. At the 24h reception, you can purchase soft drinks or toiletries and borrow a towel. As our guest, you get bed linen, soap, tea and coffee for free. Of course, you can use the Wi-Fi connection. Our kitchen is fully equipped and you can use it any time you want. If you prefer eating out, there are lots of recommended places in a nearby, such as: Koko (110m), Raw Organic (50m), Subway (6m), Cup Cake (5m) and hunders of others.

Our staff consists of people who travel themselves, so they know how to make your stay perfect. They willingly recommend the most interesting places, help with organizing trips (e.g. Wielczka Salt Mine or Auschwitz) or transport to and from the Kraków Balice Airport. They organize events and keep the hostel clean. Helpful and open-minded, they'll find a way solve any problem, just ask them!

Staying with us will make you fall in love with Kraków, meet plenty of interesting people from all over the world and you'll definitely want to come back here at least one more time.

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Reviews & Ratings

  • Value For Money 9.3

  • Security 9.0

  • Location 9.8

  • Staff 8.9

  • Atmosphere 8.0

  • Cleanliness 8.6

  • Facilities 8.6

Latest Reviews

  • 10.0


    16 Sep 2019
    Great place. Can be a little noisy at night as there is a club in the building but wasn't an issue at all for us. Would absolutely stay there again without hesitation
    Australia, Couple, 25-30
  • 10.0


    27 Jul 2019
    I had a great stay at Intro Hostel. It is unbelievable well located. Free earplugs help you sleep at night. Jedrzej was incredibly helpful and kind and his English is great, making the whole experience easier.
    South Africa, Male, 18-24
  • 10.0


    18 Jul 2019
    I don't really have anything bad to say about this place. The only negative would be that the door to our dorm room never seemed to be locked, but I still felt safe considering we have lockers to put all our things in. Staff is really nice, there's free breakfast, a nice common area to hang out with people, and you can even hang out on the balcony at night time with a couple drinks. Considering this is all in the absolute center of Krakow makes it even better. I'd stay here again.
    USA, Male, 25-30
  • 8.9


    06 Oct 2019
    Really noisy bunks! Other than that a great hostel!
    New Zealand, All Male Group, 18-24
  • 8.3


    14 Jul 2019
    Located near the main area of the city. I didn't finish my stay due to change in plans but overall liked the atmosphere.
    USA, Male, 25-30
  • 8.0


    04 Oct 2019
    Hostel is so near the center, have a great location. Good to stay few days. They dont have to much toilets and shower so you have to wait other at morning.
    Turkey, Male, 18-24
  • 8.0


    17 Aug 2019
    It was nice hostel w staff ans place but they are sti using plasfic cupa plate and staff for breakfast it wasnt nice also when i went to toilet in morning in any toilet hadnt toilet paper but except all those it was a nice place to say in krakow also free breakfast
    Turkey, Female, 18-24
  • 8.0


    06 Jul 2019
    Just a very unremarkable hostel, not much to say about it. Slightly inconvenient to access, it's in a courtyard and you need to buzz to get into the gate. Showers are slightly cramped, and while the staff do try to keep them clean, they still get a little dirty. A little noisy from the club one floor below but not too bad in the bedrooms; you can't hear the noise with earplugs. I only stayed here because it was cheap, there's many other better hostels in Krakow.
    Singapore, Male, 18-24
  • 7.1

    Very Good

    03 Aug 2019
    The dorm was clean and the atmosphere was great. What I didn't like at all is that they only had plastic cutlery like knives, forks, spoons and plates! Total waste!
    Germany, Male, 18-24
  • 6.6


    23 Jul 2019
    Not very socialable with some street noise. Simple breakfast but it did the job.
    England, Male, 25-30
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  • Free City Maps
  • Free Internet Access
  • Free WiFi
  • Linen Included
  • Adaptors
  • Breakfast Not Included
  • Cable TV
  • Common Room
  • Hair Dryers
  • Hot Showers
  • Meeting Rooms
  • Outdoor Terrace
  • Reading Light
  • Safe Deposit Box
  • Security Lockers
  • Self-Catering Facilities
  • Washing Machine
  • 24 Hour Reception
  • 24 Hour Security
  • Airport Transfers
  • Currency Exchange
  • Housekeeping
  • Internet Access
  • Laundry Facilities
  • Luggage Storage
  • Tours/Travel Desk
  • Towels for hire
Food & Drink
  • Tea & Coffee Making Facilities
  • Board Games
  • DVD's
  • Games Room