Group Booking Terms and Conditions

Because you are making a Group Booking, there are additional Terms and Conditions that apply. Please read them and click 'I Accept' below to continue with your booking

General Group Booking Terms

By making a group reservation through you agree to the following terms and conditions as set by and as set by the hostel in question.

  • In order to make a group reservation on it is necessary to pay a deposit. The balance is due directly to the hostel according to their payment conditions.
  • The booking deposit is non-refundable.
  • Please note that any cancellations must be notified directly to the hostel at least 24 hours in advance of your scheduled arrival date, unless otherwise stated in the hostel's conditions.
  • are not responsible for changes or amendments to your reservation once it has been processed. All correspondence with regard to changes to your booking need to be dealt with directly with the hostel.
  • Cancellations for reservations must be made directly with the hostel and must conform with the individual hostels cancellation policy (see below)
  • It is your responsibility to pay the balance of your accommodation cost to the hostel in accordance with their payment conditions (see below). Failure to do so may result in your reservation being cancelled by the hostel.
  • Individual hostels may have special booking conditions relating to group stays, please read the hostel booking conditions carefully before making your reservation.

Hostel Specific Terms & Conditions

The remainder of the amount due will be charged to your credit card ???? Should numbers or room selection change, the per person deposit times the number of people who actually travelled will be deducted from the total accommodation charge levvied by the hostel.

The following group types are not accepted by this hostel: Holiday with Friends, Junior / Primary School, High / Secondary School, College / University, Business Trip, Stag/Hen/Bachelor Party, Sports Group, Cultural Group If you have misrepresented the type of group you are booking for, your booking may be cancelled by the hostel."

Any cancellations resulting from agreement to these terms and conditions under false pretences will result in loss of deposit.

Book more than 4 days in advance for Free Cancellation.
  • Perfect Location
  • Superb Staff
  • Fantastic Cleanliness
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Property Description

Izsla Suites ,the perfect combination of tropical relaxation and mexican ‘fiesta’, IZSLA Suites resides at the heart of Playa Del Carmen within a 2 block walking distance of the tranquil beachfront as well as the bustling 5th ave. A safe, fully staffed building, we invite you to come and enjoy the carribean with us!

Capable of hosting up to 50 people, the rooms available include 7 boutique suites and 3 Zen Studios. All are extremely privacy and equipped with the amenities families on vacation or long-term adventures require: air conditioning, individual closets for guests to store their belongings, a work area with repliable internet, roomy bathrooms, and comfortable bed.

With 2 beautiful terraces overlooking the sea, our guests can relax as they please. To satisfy hunger, our restaurant 'GUAJIRA' located just outside the lobby awaits you to enjoy delicious breakfasts, as well as lunches with pure Mexican style.

In addition, our guests have FREE access to our terrace with a pool, bar, and sundeck just one street from the location. We also offer the best deals on the most desirable tours within the area. Do not forget to ask about all that we have to offer and make your in Playa Del Carmen an unforgettable experience.

Izsla Suites Policy and Condition:

Cancellation Policy: 72h before arrival. In case of a late cancellation or No Show, you will be charged the first night of your stay.

Check in from 12.00 to 23.00
Check out before 15.00

Payment upon arrival by cash, credit and debit cards
Taxes included
Breakfast not included

24 hours reception.
No curfew
Pet are not allowed
No Smoking View House Rules

Check Availability

Reviews & Ratings

  • Value For Money 10.0

  • Security 10.0

  • Location 10.0

  • Staff 10.0

  • Atmosphere 10.0

  • Cleanliness 10.0

  • Facilities 10.0

Latest Reviews

  • 10.0


    12 May 2022
    Perfect place to stay, with lovely atmosphere and beautiful experiences For sure will be back soon
    Mexico, Male, 25-30
  • 10.0


    21 Dec 2020
    Had a great stay here. It’s clean and has a good atmosphere. It’s in a great location too. There is lots to do around like shopping, eating, and drinking.
    USA, Male, 25-30
  • 10.0


    21 Dec 2020
    Excelente lugar, súper recomendable! Te hacen sentir en casa y parte de la hermosa familia que es Izsla.
    Mexico, Male, 25-30
  • 10.0


    21 Dec 2020
    Im super happy with the place, I had a great time and recommend it for a good vacation. thanks for everything Izsla suites
    Mexico, Male, 31-40
  • 10.0


    21 Dec 2020
    The Suites are great, the staff is amazing! Everyone really is looking forward to make you "Live the Dream" as they say. They're always making thing to give you the best experience possible! Awesome, Clean, Chill, Everything! Izsla is the place to stay in Playa del Carmen.
    Mexico, Male, 25-30
  • 10.0


    21 Dec 2020
    Very well located, clean and with Covid 19 sanitary measures, the staff super friendly, awesome experience, I’ll be back.
    Mexico, Male, 41+
  • 9.4


    24 Dec 2020
    This place was great! I stayed over Christmas, it was clean, everyone was really friendly, including staff. The bed was incredible, the sheets were really soft :) the water was really hot, once it got going. Great space on the rooftop, quite close to the beach. Walking distance to Walmart and Mega. Enjoyed myself and would stay again.
    USA, Female, 31-40
  • 6.3


    25 Feb 2021
    Major pro: location. Right in middle of where you want to be in playa. No front desk/long periods no staff working. Toilet didn’t work/shower was okay, not great. Big rooms.
    USA, Female, 25-30
  • 4.6


    28 Jan 2022
    Sadly the worst place I’ve stayed in Mexico. Location is great and staff are lovely, however, Pictures are extremely misleading, rooms dirty, smelly bathroom, UNBELIEVABLY noisy even just a conversation in reception feels people are in the room with you, air con didn’t work, first room had no window, no access to pool and isn’t at this property, ‘Kitchen’ was completely rank and unusable. I’ve never left a bad review but felt a moral obligation to warn about this place.
    England, Female, 25-30
  • 4.0


    29 Dec 2020
    I made a reservation a week in advance , paid a deposit, and received a confirmation number. Upon showing up for check-in I was told they were full and had no room for me. I ended up paying a premium to stay in a hotel that night after Izsla Suites screwed me over, so no I definitely do not recommend this place. The location is good, near the beach and the 5th street activities. But what good is that if they don't honor your reservation?
    USA, Male, 41+
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  • Free Internet Access
  • Free WiFi
  • Towels Included
  • Adaptors
  • Air Conditioning
  • BBQ
  • Bicycle Parking
  • Breakfast Not Included
  • Ceiling Fan
  • Fitness Centre
  • Fridge/Freezer
  • Outdoor Swimming Pool
  • Outdoor Terrace
  • Swimming Pool
  • 24 Hour Reception
  • 24 Hour Security
  • Business Centre
  • Concierge
  • Currency Exchange
  • Express check-in / out
  • Internet Access
  • Late check-out
  • Luggage Storage
  • Room service (limited hours)
  • Tours/Travel Desk
  • Towels for hire
Food & Drink
  • Bar
  • Café
  • Restaurant
  • Nightclub
  • Wi-Fi