Group Booking Terms and Conditions

Because you are making a Group Booking, there are additional Terms and Conditions that apply. Please read them and click 'I Accept' below to continue with your booking

General Group Booking Terms

By making a group reservation through you agree to the following terms and conditions as set by and as set by the hostel in question.

  • In order to make a group reservation on it is necessary to pay a deposit. The balance is due directly to the hostel according to their payment conditions.
  • The booking deposit is non-refundable.
  • Please note that any cancellations must be notified directly to the hostel at least 24 hours in advance of your scheduled arrival date, unless otherwise stated in the hostel's conditions.
  • are not responsible for changes or amendments to your reservation once it has been processed. All correspondence with regard to changes to your booking need to be dealt with directly with the hostel.
  • Cancellations for reservations must be made directly with the hostel and must conform with the individual hostels cancellation policy (see below)
  • It is your responsibility to pay the balance of your accommodation cost to the hostel in accordance with their payment conditions (see below). Failure to do so may result in your reservation being cancelled by the hostel.
  • Individual hostels may have special booking conditions relating to group stays, please read the hostel booking conditions carefully before making your reservation.

Hostel Specific Terms & Conditions

The remainder of the amount due will be charged to your credit card ???? Should numbers or room selection change, the per person deposit times the number of people who actually travelled will be deducted from the total accommodation charge levvied by the hostel.

The following group types are not accepted by this hostel: Holiday with Friends, Junior / Primary School, High / Secondary School, College / University, Business Trip, Stag/Hen/Bachelor Party, Sports Group, Cultural Group If you have misrepresented the type of group you are booking for, your booking may be cancelled by the hostel."

Any cancellations resulting from agreement to these terms and conditions under false pretences will result in loss of deposit.


JUCY Snooze Queenstown

Book more than 7 days in advance for Free Cancellation.
  • Perfect Location
  • Superb Staff
  • Fantastic Cleanliness
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Property Description

This adrenaline fuelled, picturesque town in the south of New Zealand is surrounded by soaring mountains with a deep blue glacial lake sat perfectly in the middle. The home of the legendary Fergburger, bungy jumping, jet boating, vineyards, vibrant bars, and award winning restaurants, experience it all from our brand spanking new accommodation!

The JUCY Snooze Queenstown has a rooftop bar & cafe overlooking the majestic Lake Wakatipu with free WiFi throughout to skype the crew back home. You can choose from Queen or Quad Ensuites, or nestle into one of the JUCY Pods - a private space in a shared room that’s able to be completely enclosed. Perfect for sleeping AND chilling out!

Reception is open 24/7

Check in is available from 2pm unless an early check in has been prearranged or agreed with reception. Check-out is strictly by 10.05 am (Hit Snooze one more time) unless a late checkout has been arranged with reception staff. Valid photo ID is required upon check-in.
NO Guests under the age of 18 without approved adult supervision

The outstanding balance of the booking is required upon check-in to JUCY Snooze. Payment can be made by cash/credit/debit cards. A credit card administration fee applies for payments by Credit Card - Mastercard and Visa are 2% and American Express is 4%. These fees are not refundable. Any amendments to original booking need to be made directly at reception. Payment for any extras during your stay can be made directly with reception The balance of the room booking plus any precooked extras will be paid on check in. If balance on arrival is $0.00NZD a $1.00NZD pre authorisation is required to be held by JUCY Snooze as security for any extra charges (including damages) you may incur during your stay. This preauthorised amount will be returned within 7 days of your stay if the above is non applicable.

JUCY Snooze is not responsible for the loss or damage of any personal goods or valuables. You should ensure that all doors and windows are locked when leaving the room and your personal items are secured.
No external guests are allowed after 10 pm.
Samsung Galaxy Note 7s are not permitted to be charged in any part of the building.

You accept full responsibility for any charges incurred during your stay and acknowledge that you are personally liable for payment of any loss or damage to the room or property (both malicious or accidental) by you or your guests and that any remaining balances can be finalised on your credit card. You acknowledge that any linen/bed soiling, broken items and smoking in the room will be charged to your card on file with a fee up to $250 NZD. A lost key will result in a fee of $20 NZD per key.

A minimum of 48 hours notice is required by JUCY Snooze for cancellations. Cancellations made within 48 hours of check in time forfeit the full amount for the first night cancelled. View House Rules

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Reviews & Ratings

  • Value For Money 8.8

  • Security 9.6

  • Location 9.8

  • Staff 9.2

  • Atmosphere 7.8

  • Cleanliness 9.3

  • Facilities 8.3

Latest Reviews

  • 10.0


    07 Dec 2019
    I absolutely loved JUCY. I have never felt more comfortable at a hostel. Everything was kept pretty nicely, and bathrooms were always clean. The staff was kind and helpful and the location was ideal being both in the town and near bus stops. Also each bed came with its own locker space which was crazy helpful. Would definitely stay here when I come back.
    USA, Female, 18-24
  • 10.0


    18 Nov 2019
    Cannot fault this place pods were amazing great value for money although one of the more expensive hostels in Queenstown definitely worth the extra
    England, Male, 18-24
  • 10.0


    28 Oct 2019
    Way better than Q2 hostel even though Q2 has better ratings online. Probably the best hostel I have ever stayed at.
    Canada, Female, 25-30
  • 9.4


    20 Nov 2019
    Due to weather issues my stay at Jucy needed to be adjusted twice. Staff was so accommodating in making changes in my stay and finding a pod. Lucy's, the rooftop restaurant has great food at very reasonable cost.
    USA, Female, 41+
  • 8.9


    11 Nov 2019
    Great place to stay, friendly staff, pods are comfortable and clean. Definitely recommended.
    Brazil, Female, 31-40
  • 8.6


    29 Nov 2019
    Absolutely no regrets, wish I could live in a hostel like this! Everyone is super friendly and approachable not to mention the best location
    Australia, Female, 18-24
  • 8.6


    20 Nov 2019
    If you are looking for a secluded and clean hostel, this is the place to stay. The pods provide lots of privacy and the beds are very comfortable. The hostel lacks communal areas, so it is difficult to meet new people. The rooftop lounge is nice, but it’s open to the public so there isn’t a sense of community among the guests.
    USA, Female, 18-24
  • 8.3


    24 Nov 2019
    Clean, quiet, lots of privacy. Great facilities also a charger, light, and mirror by the bed. Would be hard to make friends if you are a solo traveller.
    England, Female, 25-30
  • 8.3


    20 Nov 2019
    Good to get over the jet lag in the pods
    England, Female, 18-24
  • 6.3


    29 Oct 2019
    Pros- Good location. Comfortable beds and clean bathrooms. Very friendly reception staff. Cons- cleaning/maintenance staff are very rude and convene in the ground floor corridor from before 8am chatting and singing (casual chat, NOT work related noise which would be understandable) This continued despite me pointing out that they were keeping everyone in the dorm awake). Zero atmosphere at all- ‘events’ each day are just happy hour in the restaurant above. Tiny kitchen and no communal space.
    England, All Female Group, 25-30
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  • Free Internet Access
  • Free WiFi
  • Linen Included
  • Air Conditioning
  • Dryer
  • Hair Dryers
  • Hot Showers
  • Iron / Ironing Board
  • Key Card Access
  • Self-Catering Facilities
  • Utensils
  • Washing Machine
  • Wheelchair Friendly
  • 24 Hour Reception
  • Express check-in / out
  • Housekeeping
  • Internet Access
  • Laundry Facilities
  • Luggage Storage
  • Tours/Travel Desk
  • Towels for hire
Food & Drink
  • Bar
  • Cafe
  • Meals Available
  • Restaurant
  • Tea & Coffee Making Facilities
  • Board Games
  • Wi-Fi