Group Booking Terms and Conditions

Because you are making a Group Booking, there are additional Terms and Conditions that apply. Please read them and click 'I Accept' below to continue with your booking

General Group Booking Terms

By making a group reservation through you agree to the following terms and conditions as set by and as set by the hostel in question.

  • In order to make a group reservation on it is necessary to pay a deposit. The balance is due directly to the hostel according to their payment conditions.
  • The booking deposit is non-refundable.
  • Please note that any cancellations must be notified directly to the hostel at least 24 hours in advance of your scheduled arrival date, unless otherwise stated in the hostel's conditions.
  • are not responsible for changes or amendments to your reservation once it has been processed. All correspondence with regard to changes to your booking need to be dealt with directly with the hostel.
  • Cancellations for reservations must be made directly with the hostel and must conform with the individual hostels cancellation policy (see below)
  • It is your responsibility to pay the balance of your accommodation cost to the hostel in accordance with their payment conditions (see below). Failure to do so may result in your reservation being cancelled by the hostel.
  • Individual hostels may have special booking conditions relating to group stays, please read the hostel booking conditions carefully before making your reservation.

Hostel Specific Terms & Conditions

The remainder of the amount due will be charged to your credit card on arrival. Should numbers or room selection change, the per person deposit times the number of people who actually travelled will be deducted from the total accommodation charge levvied by the hostel.

Cancellation / No Show & Reduction in Numbers Policy

cancellation at least one day before arrival and if not we will charge one night no show

Additional Terms and Conditions

please let me know the arrival time and flight or bus company and we can pick you up free of charge but for the bus from bangkok we exactly do not where have to pick you up from

The following group types are not accepted by this hostel: Stag/Hen/Bachelor Party If you have misrepresented the type of group you are booking for, your booking may be cancelled by the hostel."

Any cancellations resulting from agreement to these terms and conditions under false pretences will result in loss of deposit.


Jasmine Family Hostel

Book more than 14 days in advance for Free Cancellation.
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Property Description

Jasmine family hostel is brand newly built with greenery garden and pool view in quiet place just off from main road in the center of siem reap town like angkor boutique hostel.Jasmine family hostel has swimming pool for relax from a long day temples and atmosphere with trees and flowers around hostel with nice breeze in air with cool beers.
Free swimming pool
Free welcome drinking water
Free coffee between 12 and 4 pm
Free daily cleaning the rooms
Free BBQ grill and parties
Free high speed WiFi internet
bags storage room
Free DVD Movie
Free cold water on arrival
Free refill drinking water
Free books exchange
Free daily Newspaper
Free Guesthouse kitchen
Free Angkor guide books, Map
Emergency medical assistance service View House Rules

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Reviews & Ratings

  • Value For Money 5.0

  • Security 6.0

  • Location 4.0

  • Staff 5.0

  • Atmosphere 5.0

  • Cleanliness 5.0

  • Facilities 6.0

Latest Reviews

  • 10.0


    31 Jan 2018
    I really enjoyed my stay at Jasmine family hostel! The staff is friendly, the facilities are clean and the breakfast is great!
    USA, Female, 31-40
  • 10.0


    07 Dec 2017
    We had the most amazing stay at Jasmine! We were in the 10 bed mix and had the entire thing to ourselves for two nights and then were upgraded to a private room when a big group rolled in. They have free breakfast and you choose whatever you want off the menu. Pool is incredible. People that work there are so helpful and kind, did our laundry for us, had a Tuk Tuk driver to take us to Angkor Wat and town. Always friendly faces around. Felt like you were at a hotel! And 15 min walk to pub street
    Canada, Female, 25-30
  • 8.6


    19 Nov 2018
    Nice place to stay with a a good breakfast. Very nice pool. Clean rooms. The only negative I have is that the staff say breakfast starts at 6:30. So the morning of our visit to Angkor way we were counting on that and no one showed up until 7. That might of been a one time mistake but it’s worth noting.
    USA, Couple, 18-24
  • 8.3


    15 Sep 2018
    I love this place actually but it’s a little far from town but you can walk if you have time but i don’t mind because tuk tuk really cheap!
    Thailand, Male, 31-40
  • 8.3


    09 Feb 2018
    Our stay at Jasmine guesthouse was very pleasant. Accommodations were very good - all in working order, clean and no surprises. Nice pool area. Compared to the Jasmine lodge, the guesthouse lacks street noise. Gratis breakfast was good and filling. Staff are friendly. Neighborhood is away from the party scene with plenty of eating options just south off the main road. You will see more chinese options and translations of menus here than other areas of Sien Reap.
    USA, Male, 41+
  • 2.0


    03 Feb 2019
    I stayed one night and they asked me to prepay the $150 for the 5 nights we had a reservation. My mother had a stroke that night, not their fault, but we left early to the hospital. When I returned early the next afternoon I asked for a refund for the unused nights. Nope. No help, no compassion, only refunded 1 1/2 nights ($45) which is against their own 48 hour cancellation policy. Heartless people.
    USA, Male, 31-40
  • 2.0


    22 Nov 2018
    DO NOT STAY AT THIS HOSTEL. If you do it you take the risk of having a bad experience as I did. They literally don't attend emails so it's possible that when you get there the say there is no booking. That is what happened to me and three other groups as I witnessed in less than 48h. Most time the reception desk is covered with housekeepers who are clearly unskilled and speak no English. On the top of all this, the premises aren't as good as shown in pictures. Don't risk stay somewhere else.
    Spain, Male, 31-40
  • 2.0


    17 Feb 2018
    Turned up at hostel after having booked through hostelworld and was told there was no booking for us and that we would need to find another hostel. There were 4 groups of people at the hostel who this has happened to that day. Am still waiting for my deposit refund from hostelworld
    England, Couple, 18-24
  • 2.0


    17 Feb 2018
    Booked a reservation a few days in advance. We arrived at the hotel and we're told that the rooms were full and we couldn't have a room. Even though we had paid a deposit and reserved a room. The frustrating thing was the hotels lack of care. Mistakes happen but nothing was done to help us out. They refused to pay for a tuk tuk to the new accommodation which we luckily found and made no attempt to even apologise. DON'T STAY! We witnessed it happen to 4 other groups the same day!!
    Wales, Couple, 18-24
  • 2.0


    05 Feb 2018
    After paying the deposit on Hostelworld, we got to Jasmine Family Hostel only for the (nice but fairly useless) guy behind the desk to tell me they had no record of our booking and no room available. Part of me is glad though as we both got an unpleasant feeling about the place whilst waiting in reception.
    England, Couple, 18-24
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  • Free Breakfast
  • Free Internet Access
  • Free Parking
  • Free WiFi
  • Linen Included
  • Towels Included
  • Air Conditioning
  • BBQ
  • Bicycle Parking
  • Book Exchange
  • Cable TV
  • Common Room
  • Hair Dryers
  • Hot Showers
  • Key Card Access
  • Meeting Rooms
  • Outdoor Swimming Pool
  • Outdoor Terrace
  • Parking
  • Reading Light
  • Safe Deposit Box
  • Security Lockers
  • Swimming Pool
  • Wheelchair Friendly
  • 24 Hour Reception
  • 24 Hour Security
  • Airport Transfers
  • Bicycle Hire
  • Currency Exchange
  • Housekeeping
  • Internet Access
  • Laundry Facilities
  • Luggage Storage
  • Postal Service
  • Tours/Travel Desk
Food & Drink
  • Bar
  • Restaurant
  • Pool Table