Group Booking Terms and Conditions

Because you are making a Group Booking, there are additional Terms and Conditions that apply. Please read them and click 'I Accept' below to continue with your booking

General Group Booking Terms

By making a group reservation through you agree to the following terms and conditions as set by and as set by the hostel in question.

  • In order to make a group reservation on it is necessary to pay a deposit. The balance is due directly to the hostel according to their payment conditions.
  • The booking deposit is non-refundable.
  • Please note that any cancellations must be notified directly to the hostel at least 24 hours in advance of your scheduled arrival date, unless otherwise stated in the hostel's conditions.
  • are not responsible for changes or amendments to your reservation once it has been processed. All correspondence with regard to changes to your booking need to be dealt with directly with the hostel.
  • Cancellations for reservations must be made directly with the hostel and must conform with the individual hostels cancellation policy (see below)
  • It is your responsibility to pay the balance of your accommodation cost to the hostel in accordance with their payment conditions (see below). Failure to do so may result in your reservation being cancelled by the hostel.
  • Individual hostels may have special booking conditions relating to group stays, please read the hostel booking conditions carefully before making your reservation.

Hostel Specific Terms & Conditions

The remainder of the amount due will be charged to your credit card on arrival. Should numbers or room selection change, the per person deposit times the number of people who actually travelled will be deducted from the total accommodation charge levvied by the hostel.

Cancellation / No Show & Reduction in Numbers Policy

It's necessary to advice us with 48 hours via hostelworld to cancell the booking. Otherwise, the first night will be charged and the booking for the rest of the days cancelled.

The following group types are not accepted by this hostel: Holiday with Friends, Junior / Primary School, High / Secondary School, College / University, Stag/Hen/Bachelor Party If you have misrepresented the type of group you are booking for, your booking may be cancelled by the hostel."

Any cancellations resulting from agreement to these terms and conditions under false pretences will result in loss of deposit.

Book more than 7 days in advance for Free Cancellation.
  • Perfect Location
  • Marvellous Staff
  • Fantastic Cleanliness
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Property Description

Kaixo (hello!), Im Jon. Years of travelling around the world have inspired me to open the doors of my recently renovated home in the heart of the Old Town of Donostia (San Sebastian) for backpackers like you.

Simple, clean and Really great location. Set 200 metres from San Sebastians port and the famous La Concha Bay, Kaixo Hostel offers rooms with balconies and free Wi-Fi. This guest house features a laundry facilities.

The Kaixo offers dorms and rooms with modern decor and wooden floors. Each has a fan and access to a shared bathroom and shower.

Monte Igeldo viewpoint is less than 4 km from the Kaixo Hostel, while Alderdi Eder Park is just 5 minutes walk away. San Sebastian Railway Station is a 10-minute drive from the guest house.

- Perfect location in the Old Town just 2 minutes walk from both the picturesque La Concha and the surfers La Zurriola Beaches.

Our house offers:

- Free luggage storage - in the Iratxo cafe bar

- car parking ' Okendo' 17,50€ per day

- Guided activities: hiking, pintxo tasting, make your own pintxo.

- surfboard (15 euro/day) rental (A saving of about 5 euro).

- Laundry service (6 euro). (A saving of about 10 euro).

- Library and book exchange.

We require you to:

write an email with the estimated time of arrival.

(we don`t have 24h reception). reception is in de cafe - bar Iratxo (Sunday, the bar is closed communicate your arrival time by email )
There is also a fee of 10 euros for late check ins after 10pm 20 euros after 12pm increasing by 10 more euros after each hour later into the night.

- Cancellations:

48 h. before the arrival, email by Hostelworld ONLY. 48 h. before the arrival, preferably via my Hostelworld account and email ONLY. If cancelled or modified up to 2 days before date of arrival, no fee will be charged.
If cancelled or modified later or in case of no-show, the total price of the reservation will be charged.

- Check in between 14:00 p.m. and 10:00 p.m.

There is also a fee of 10 euros for late check ins after 10pm 20 euros after 12pm increasing by 10 more euros after each hour later into the night.

- Check out by 11:00 a.m.

- Not to smoke in the hostel facilities.

What makes me happy is that you feel at home. We look forward to your stay with us!
Jon and Staff View House Rules

Check Availability

Reviews & Ratings

  • Value For Money 8.9

  • Security 9.3

  • Location 9.8

  • Staff 8.9

  • Atmosphere 7.3

  • Cleanliness 9.1

  • Facilities 8.4

Latest Reviews

  • 10.0


    11 Dec 2018
    Without a doubt, book Kaixo. The owners and staff are genuinely warm and helpful. The atmosphere is beautiful and bright. It's close to everything you could want to see.
    USA, Female, 25-30
  • 10.0


    13 Nov 2018
    Perfect guesthouse vibe. The staff was very kind. The housekeeper is a real life angel. Very comfortable and quiet feeling.
    USA, Male, 31-40
  • 9.7


    06 May 2019
    Had a fantastic stay at Jon's hostel. I came for 4 nights with the aim to work during the day so I stayed in one of the single bedroom. I felt like I had the flat to myself, very quiet, clean and perfect central location. Not your usual backpacker hostel, it feels like you are staying in your own flat with all the commodities especially the big kitchen with everything you need to cook or bake (yes there is an oven!). 100% recommend it.
    France, Female, 31-40
  • 9.7


    13 Apr 2019
    Kaixo was a great place to stay! The location is PERFECT. The place is comfy like an apartment, and the 4-bed dorm was relatively spacious. The only things I didn't like were no hand towels in the bathrooms and the floors were quite creaky, which is a pet peeve of mine in living spaces. But the cons are very minor. This is a great hostel. Thanks for the stay!
    USA, Female, 18-24
  • 9.7


    17 Nov 2018
    Awesome hostel! Staff were very helpful for all kinds of info and issues. Very clean! Even has a washing machine. Beds comfortable. Fantastic location! Good kitchen with all you need to cook a meal if you were to choose to... many bodegas and pubs around for world renowned tapas. Yum!
    Canada, Female, 41+
  • 9.7


    12 Oct 2018
    Everything was perfect! The showers can be fixed
    Netherlands, Male, 25-30
  • 9.4


    18 Nov 2018
    Had a great time here. Stayed in the private dorm. Bed was super comfy, room had a safe. This hostel is in a fantastic location, close to the bus/train station and most importantly right next to all the best pintxos places! Would definitely come back again.
    Australia, Female, 18-24
  • 9.1


    25 Feb 2019
    Great location with nice rooms
    USA, Male, 25-30
  • 8.9


    06 Feb 2019
    Had a lovely stay at kaixo hostel. Off season so it was a bit quiet but never the less no complaints what so ever. Petfect location right in the city's old town, very happy with the use of the kitchen and own safe deposit box in the room. Can only recommend staying here
    Netherlands, Female, 31-40
  • 6.9


    30 Apr 2019
    Location is perfect, beds are comfy but the dorms are super loud, Whenever anyone moves you can hear it (very squeaky floor boards). Maybe cause it was slightly off season no activities/atmosphere.
    Australia, Female, 25-30
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  • Free City Maps
  • Free Internet Access
  • Free WiFi
  • Linen Included
  • Towels Included
  • Bicycle Parking
  • Book Exchange
  • Breakfast Not Included
  • Ceiling Fan
  • Hair Dryers
  • Hot Showers
  • Iron / Ironing Board
  • Microwave
  • Parking
  • Reading Light
  • Safe Deposit Box
  • Security Lockers
  • Washing Machine
  • Bicycle Hire
  • Housekeeping
  • Internet Access
  • Laundry Facilities
  • Luggage Storage
  • Tours/Travel Desk
  • Towels for hire
Food & Drink
  • Bar
  • Café
  • Meals Available
  • Restaurant
  • Tea & Coffee Making Facilities
  • Wi-Fi