Group Booking Terms and Conditions

Because you are making a Group Booking, there are additional Terms and Conditions that apply. Please read them and click 'I Accept' below to continue with your booking

General Group Booking Terms

By making a group reservation through you agree to the following terms and conditions as set by and as set by the hostel in question.

  • In order to make a group reservation on it is necessary to pay a deposit. The balance is due directly to the hostel according to their payment conditions.
  • The booking deposit is non-refundable.
  • Please note that any cancellations must be notified directly to the hostel at least 24 hours in advance of your scheduled arrival date, unless otherwise stated in the hostel's conditions.
  • are not responsible for changes or amendments to your reservation once it has been processed. All correspondence with regard to changes to your booking need to be dealt with directly with the hostel.
  • Cancellations for reservations must be made directly with the hostel and must conform with the individual hostels cancellation policy (see below)
  • It is your responsibility to pay the balance of your accommodation cost to the hostel in accordance with their payment conditions (see below). Failure to do so may result in your reservation being cancelled by the hostel.
  • Individual hostels may have special booking conditions relating to group stays, please read the hostel booking conditions carefully before making your reservation.

Hostel Specific Terms & Conditions

The remainder of the amount due will be charged to your credit card on arrival. Should numbers or room selection change, the per person deposit times the number of people who actually travelled will be deducted from the total accommodation charge levvied by the hostel.

Cancellation / No Show & Reduction in Numbers Policy

It's necessary to advice us with 48 hours via hostelworld to cancell the booking. Otherwise, the first night will be charged and the booking for the rest of the days cancelled.

The following group types are not accepted by this hostel: Holiday with Friends, Junior / Primary School, High / Secondary School, College / University, Stag/Hen/Bachelor Party If you have misrepresented the type of group you are booking for, your booking may be cancelled by the hostel."

Any cancellations resulting from agreement to these terms and conditions under false pretences will result in loss of deposit.

Book more than 3 days in advance for Free Cancellation.
  • Perfect Location
  • Superb Staff
  • Fantastic Cleanliness
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Property Description

Kaixo (hello!), Im Jon. Years of travelling around the world have inspired me to open the doors of my recently renovated home in the heart of the Old Town of Donostia (San Sebastian) for backpackers like you.

Simple, clean and Really great location. Set 200 metres from San Sebastians port and the famous La Concha Bay, Kaixo Hostel offers rooms with balconies and free Wi-Fi. This guest house features a laundry facilities.

The Kaixo offers dorms and rooms with modern decor and wooden floors. Each has a fan and access to a shared bathroom and shower.

Monte Igeldo viewpoint is less than 4 km from the Kaixo Hostel, while Alderdi Eder Park is just 5 minutes walk away. San Sebastian Railway Station is a 10-minute drive from the guest house.

- Perfect location in the Old Town just 2 minutes walk from both the picturesque La Concha and the surfers La Zurriola Beaches.

Our house offers:

- Free luggage storage

- car parking ' Okendo' 18,50€ per day

- Laundry service (6 euro). (A saving of about 10 euro).

- Library and book exchange.

We require you to:

write an email with the estimated time of arrival.

(we don`t have 24h reception). reception is in de cafe - bar Iratxo (Sunday, the bar is closed communicate your arrival time by email )
There is also a fee of 10 euros for late check ins after 10pm 20 euros after 12pm increasing by 10 more euros after each hour later into the night.

- Cancellations:

48 h. before the arrival, email by Hostelworld ONLY. 48 h. before the arrival, preferably via my Hostelworld account and email ONLY. If cancelled or modified up to 2 days before date of arrival, no fee will be charged.
If cancelled or modified later or in case of no-show, the total price of the reservation will be charged.

- Check in between 14:00 p.m. and 10:00 p.m.

There is also a fee of 10 euros for late check ins after 10pm 20 euros after 12pm increasing by 10 more euros after each hour later into the night.

- Check out by 11:00 a.m.

- Not to smoke in the hostel facilities.

What makes me happy is that you feel at home. We look forward to your stay with us!
Jon and Staff View House Rules

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Reviews & Ratings

  • Value For Money 10.0

  • Security 10.0

  • Location 10.0

  • Staff 10.0

  • Atmosphere 10.0

  • Cleanliness 10.0

  • Facilities 8.0

Latest Reviews

  • 10.0


    04 Sep 2019
    Would highly recommend, great location and value. Gorka and the team were legends and helped with lots of local knowledge.
    Australia, Couple, 25-30
  • 10.0


    21 Jul 2019
    I really enjoyed my stay here! The room is comfortable (no bunk beds in the shared dorm!!) with a big window that gets a great breeze. The owner, Jon, is very helpful and friendly. The location is in old town so be prepared for street noise at night. With the window shut most of it blocked out though! It was very hot when I was there and even though there is no AC I was still very comfortable because the room has a huge fan and gets a great breeze!
    USA, Female, 25-30
  • 10.0


    28 Jun 2019
    Loved our stay! Excellent location, friendly staff and one of the cleanest hostels I’ve ever stayed in.
    Australia, Female, 25-30
  • 9.7


    15 Aug 2019
    A perfect location for discovering the old town. Jon was great with communication to help with arrival. Facilities were really good. I would definitely recommend other travelers to stay here!
    USA, Male, 41+
  • 9.1


    30 Jul 2019
    This hostel is amazing and it's amazingly well located. That being said, it's a pretty chilled out spot so don't really expect to meet anyone, as mentioned in many of the other reviews. You get 10% off at a place which serves pretty solid breakfast. This hostel is a great starting location for any pintxo crawl you want to do.
    Canada, Male, 31-40
  • 9.1


    29 Jul 2019
    Great facilities, room, and location. We stayed in a private with a small balcony. The street is a little noisy but the balcony doors were surprisingly good at drowning out sound. Never actually met any staff as instructions on arrival were given through a small speaker (staff doubles at the cafe downstairs, which is excellent by the way). Can't speak for dorms, but a very decent place to stay.
    USA, Couple, 31-40
  • 8.9


    08 Jul 2019
    Nice guest house in a great part of San Sebastián. Super close to all of the Pintxos restaurants and centrally located in the city. Not the type of place to easily meet other travelers in the common spaces, great place if you come with a group. Owner is super nice and happy to give recommendations
    USA, Male, 25-30
  • 7.1

    Very Good

    10 Sep 2019
    Great location, and hostel. However, the staff were very unhelpful when checking in and were not friendly during our stay. We called to say what time we would arrive the same day, along with emails that were sent three days before. We arrived and could not access the hostel, called the number and no answer. We went next door to the cafe, where there were two other guests who were also waiting to enter the hostel. Another guest who was coming home, let us in, thankfully. Very poorly organised.
    Australia, Male, 25-30
  • 6.0


    27 Jun 2019
    There was no staff around when I was there at all, the bar manager was really nice and helpful but frustrating when you need any help and no one is there. There were issues with me checking in and they didn’t think they had any room for me even though I had booked my reservation. Very private and nice, not a place to meet people though
    Australia, Female, 18-24
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  • Free Internet Access
  • Free WiFi
  • Linen Included
  • Towels Included
  • Book Exchange
  • Breakfast Not Included
  • Ceiling Fan
  • Hair Dryers
  • Hot Showers
  • Reading Light
  • Housekeeping
  • Internet Access
  • Laundry Facilities
  • Wi-Fi