Group Booking Terms and Conditions

Because you are making a Group Booking, there are additional Terms and Conditions that apply. Please read them and click 'I Accept' below to continue with your booking

General Group Booking Terms

By making a group reservation through you agree to the following terms and conditions as set by and as set by the hostel in question.

  • In order to make a group reservation on it is necessary to pay a deposit. The balance is due directly to the hostel according to their payment conditions.
  • The booking deposit is non-refundable.
  • Please note that any cancellations must be notified directly to the hostel at least 24 hours in advance of your scheduled arrival date, unless otherwise stated in the hostel's conditions.
  • are not responsible for changes or amendments to your reservation once it has been processed. All correspondence with regard to changes to your booking need to be dealt with directly with the hostel.
  • Cancellations for reservations must be made directly with the hostel and must conform with the individual hostels cancellation policy (see below)
  • It is your responsibility to pay the balance of your accommodation cost to the hostel in accordance with their payment conditions (see below). Failure to do so may result in your reservation being cancelled by the hostel.
  • Individual hostels may have special booking conditions relating to group stays, please read the hostel booking conditions carefully before making your reservation.

Hostel Specific Terms & Conditions

The remainder of the amount due will be charged to your credit card 1 week prior to arrival. Should numbers or room selection change, the per person deposit times the number of people who actually travelled will be deducted from the total accommodation charge levvied by the hostel.

Cancellation / No Show & Reduction in Numbers Policy

Free cancellation 2 days befor arrival

Additional Info:


Any cancellations resulting from agreement to these terms and conditions under false pretences will result in loss of deposit.

Book more than 7 days in advance for Free Cancellation.
  • Perfect Location
  • Superb Staff
  • Excellent Cleanliness
Read all reviews

Property Description

Kaktus Hostel is a traditional Riad (house with a patio garden in the centre) located less than a minute’s walk (about 100m) from the mythical place that is Jemaa El Fna Square, making it an ideal location for your stay in Marrakech. Most of the monuments and other tourist hotspots are within walking distance from the hostel. The property is comprised of five dormitories, a patio and a sublime terrace with stunning views of Koutoubia mosque looking across to Jemaa El Fna Square, here on the terrace you can enjoy the never ending magic of Marrakech. Kaktus Property also offers homemade Morrocan cuisine for lunch or dinner served daily, with delicious traditional dishes that Morocco is famous for.

Our tour desk provides excursions to the Atlas Mountains, Sahara Desert and the beautiful coastline of the Atlantic, with departures for day trips and longer tours guaranteed everyday. Discounts can be offered depending on the size of the group. There are numerous activities to keep you busy, including walking tours, cooking classes and so much more.

Facilities include:

24 hour reception, free luggage storage and free wifi
Tour desk offering a variety of excursions to the most prominent areas of Morocco
A roof terrace with multiple seating areas for relaxation or socializing with guests
Refreshments and dinner/lunch are served daily, we also offer traditional Moroccan cooking classes
Laundry service and towel hire are available
Communal Kitchen is available for use

Kaktus Hostels Policies & Conditions:

Earliest check-in: 13:00
Latest check-out: 11:00

Payment upon arrival by cash in Dirham or Euro currencies
City Taxes of €2.50 per person, per night are not included
Breakfast is included and served between 8:30am - 10:30am
No curfew
Child friendly
Non smoking/Designated Smoking Area

Please email us if you plan on checking in late
Any cancellation must be advised 24hours prior to arrival

Kaktus Hostel Background

Kaktus property has been created by two developers of luxury accommodation in Marrakech who were looking for a challenge. We wanted to create an economical and socially responsible property. Kaktus Property is more than just a simple accommodation for travelers; it is a place of experimentation into sustainable development, as well as a place for artists and culture to thrive.
Kaktus Hostel and the Environment

We are very conscious of our impact on the environment and our global footprint. In order to do this we adopt a number of principles in order to minimize our waste, electrical energy and water consumption. We start with the training and awareness of our staff. We educate them on issues of ecology and attitudes to adopt in regards to reducing our economic footprint. All of our furnishings have been manufactured by recycled materials using a DIY concept converting old useless materials into fantastic new designs. All our organic waste and part of our non-organic waste is recycled, reprocessed or reused. We are involved in many projects in the region for the rehabilitation of natural sites and reforestation and reducing desertification. Finally we are open to other projects with similar interests; if anyone has any ideas as to what we can do we’d love to hear them!

Kaktus Hostel Social Responsibility

We are very conscious about the social responsibility in regards to the quality of life of our staff. Both in their intellectual and personal development, we offer courses in foreign languages and management. We also organise tours of galleries and other cultural events to raise awareness of our staff in art and culture in general

Kaktus Hostel Culture

At Kaktus property we strongly believe that culture is important to make the world more tolerant and just. We are trying to do our best to improve and develop the culture within Morocco. We intend to launch many artistic programs (exhibitions, workshops, film, photography, readings, mini concerts… etc). We are a partner of many festivals within the city and we graciously offer accommodation and support to them. View House Rules

Check Availability

Reviews & Ratings

  • Value For Money 9.0

  • Security 8.7

  • Location 9.7

  • Staff 9.1

  • Atmosphere 8.6

  • Cleanliness 8.1

  • Facilities 8.3

Latest Reviews

  • 10.0


    07 Nov 2019
    Clean, safe nice stuff super friendly top location Rashid and muhamed are great!
    England, Male, 31-40
  • 9.4


    02 Dec 2019
    Very close to jamaa el-fna , nice and clean
    England, Female, 18-24
  • 8.9


    08 Dec 2019
    Amazing location,hell of a terrace but the best thing about this hostel it's his stuff. Hassan and Moha are 2 great lads that will help u in whatever u need.
    England, Male, 25-30
  • 8.9


    03 Dec 2019
    Hostel was a ghost town so atmosphere was nil. Two bathrooms for 36 beds so was happy to swap atmosphere for queuing and bathroom lines. Two guys who work there were really nice and helpful without being overbearing or trying to sell something which is nice for Morocco. Breakfast was great Good for the price
    New Zealand, Male, 31-40
  • 8.6


    11 Jan 2020
    The staff members were really friendly and taught me a lot of tips and tricks to make the most of my time in this beautiful city. They were always willing to help. The breakfast here was really awesome too.
    Australia, Male, 18-24
  • 7.7

    Very Good

    30 Nov 2019
    Not too many people when I was there, but I went in the winter so I'm sure it's different in a more popular season. Mohammed and the whole team was really nice and cool!
    Slovenia, Male, 18-24
  • 7.1

    Very Good

    20 Nov 2019
    You get what you pay for. When I got there another guest let me in. Three employees were in the lobby but none of them greeted or helped me I had to ask them for help, I thought maybe they were other guests. My laundry was given back to me humid and smelling like it wasn’t washed. Nobody seemed to know who was in charge and the one that was sleeps in till 12 on the lobby couch. Just pretty unprofessional hostel and not very friendly. It’s a chain hostel and it’s a recurring thing when I stay
    USA, Male, 18-24
  • 6.3


    17 Jan 2020
    Do not book this hostel through website, they don't keep track of the reservations and don't charge the amount offered online. Pay cash only, at reception. Good breakfast and location.
    Italy, Male, 25-30
  • 4.9


    15 Nov 2019
    **Safety Warning** The bathroom/shower area is gender neutral, and I caught a guy with his camera above the ledge aimed to film/photo me while showering. The hostel worker did nothing to confront the individual despite knowing who had just been in the bathroom/shower area and after I had described the phone. There were no procedures for how to handle this situation in place. This is an unsafe establishment for all who travel, especially female solo travelers such as myself.
    USA, Female, 31-40
  • 4.6


    19 Nov 2019
    We ended up leaving the hostel soon after we arrived. The staff was unprofessional, uninformed and on the whole made us feel uncomfortable. The facilities looked nothing like the photos online. Also, we were put on edge by the fact that we seemed to be the only ones staying at the hostel at that time. We felt that out stuff would not be safe there and reading other reviews confirmed this suspicion. We left because we felt unsafe and found much better accommodation for the same price.
    USA, Couple, 25-30
Read all reviews


  • Free Breakfast
  • Free Internet Access
  • Free WiFi
  • Linen Included
  • Book Exchange
  • Ceiling Fan
  • Hot Showers
  • Outdoor Terrace
  • Safe Deposit Box
  • Security Lockers
  • Self-Catering Facilities
  • Washing Machine
  • 24 Hour Reception
  • Airport Transfers
  • Bicycle Hire
  • Express check-in / out
  • Housekeeping
  • Internet Access
  • Laundry Facilities
  • Luggage Storage
  • Postal Service
  • Tours/Travel Desk
  • Towels for hire
Food & Drink
  • Bar
  • Meals Available
  • Restaurant