Group Booking Terms and Conditions

Because you are making a Group Booking, there are additional Terms and Conditions that apply. Please read them and click 'I Accept' below to continue with your booking

General Group Booking Terms

By making a group reservation through you agree to the following terms and conditions as set by and as set by the hostel in question.

  • In order to make a group reservation on it is necessary to pay a deposit. The balance is due directly to the hostel according to their payment conditions.
  • The booking deposit is non-refundable.
  • Please note that any cancellations must be notified directly to the hostel at least 24 hours in advance of your scheduled arrival date, unless otherwise stated in the hostel's conditions.
  • are not responsible for changes or amendments to your reservation once it has been processed. All correspondence with regard to changes to your booking need to be dealt with directly with the hostel.
  • Cancellations for reservations must be made directly with the hostel and must conform with the individual hostels cancellation policy (see below)
  • It is your responsibility to pay the balance of your accommodation cost to the hostel in accordance with their payment conditions (see below). Failure to do so may result in your reservation being cancelled by the hostel.
  • Individual hostels may have special booking conditions relating to group stays, please read the hostel booking conditions carefully before making your reservation.

Hostel Specific Terms & Conditions

The remainder of the amount due will be charged to your credit card 2 weeks prior to arrival. Should numbers or room selection change, the per person deposit times the number of people who actually travelled will be deducted from the total accommodation charge levvied by the hostel.

Any cancellations resulting from agreement to these terms and conditions under false pretences will result in loss of deposit.


Kasa Kiwi Hostel & Travel Agency

Book more than 2 days in advance for Free Cancellation.
  • Perfect Location
  • Superb Staff
  • Fantastic Cleanliness
Read all reviews

Property Description

Kasa Kiwi Hostel & Travel Agency is a classic hostel in the historic center. We have a lovely patio surrounded by plants and flowers and a huge roof terrace with 360-degree views of the city and surrounding mountains. On the Roof Terrace we have a bar which opens from 2pm (noon on the weekends) to 9pm with a great selection of drinks, craft beers and activities. There are two 15MB WiFi Routers; we have plenty of power sockets in each room; the kitchen is fully equipped and has its own balcony with tables and chairs. We offer free filtered water.. We also operate as a travel agency and can book all manner of tours, hikes, shuttles and even internal Guatemalan flights. We can advise on volunteering; studying Spanish; taking salsa lessons; and all the sights Quetzaltenango (Xela) has to offer.

We are super central (only 2 blocks from Parque Central). Walk or take a taxi to Parque Central from one of the bus terminals. A taxi should not cost more than Q40. From Parque Central walk east along 6a Calle for 2 blocks. The huge grey municipal building will be on your left for the first block. After the second block, turn right onto 9a Avenida. A bar/hotel called Lunavela is on this corner. Walk for 1.75 blocks and we are on the Right Hand Side just before the corner store and the little clothes store.

We have 5 private rooms (2 with private bathrooms) and 3 dorm rooms. No rooms have bunk beds.

Kasa Kiwi Hostel & Travel Agency's Policies & Conditions:

Currently we do not have 24 hour reception. Guests must arrive prior to 20:00/8:00pm to receive your keys and check in. If you are unable to arrive prior to 20:00hrs, please contact us.

Check in from 14:00 to 20:00.
Check out from 00:30 to 12:00.

Cancellation policy: 24 hours before arrival.
Payment upon arrival by cash.

Taxes included.
Full use of equipped kitchen included.
Breakfast not included.

No curfew.
Child friendly.
Reception 08:00 to 20:00. View House Rules

Check Availability

Reviews & Ratings

  • Value For Money 9.5

  • Security 9.8

  • Location 9.7

  • Staff 9.4

  • Atmosphere 9.1

  • Cleanliness 9.5

  • Facilities 9.4

Latest Reviews

  • 10.0


    11 Jun 2021
    I loved Kasa Kiwi! It's right in the middle of everything, very secure, with a nifty little rooftop bar/cafe. Our room was secure and comfortable. They have a really cool kitchen with a balcony with tables and the market is right next door. The owners are very nice and have great suggestions for things to do.
    USA, Female, 41+
  • 10.0


    07 Mar 2021
    Great place.
    USA, Male, 31-40
  • 10.0


    15 Dec 2020
    Very spacious hostel, and a great location in Xela in the old city, close to the Central Park. You get a big security locker and a well equipped kitchen to use, with free drinking water. The best part is the rooftop with superb views of Xela and surrounding mountains, and oh it has an awesome bar! The owners are great people and very helpful. Had a great time staying here, its definately the place to be if you visit Xela!
    England, Male, 31-40
  • 9.7


    07 Sep 2021
    Great hostel, extremely friendly and helpful owners and staff. The rooftop bar is very nice!
    Germany, Female, 31-40
  • 9.1


    28 Aug 2021
    My stay at Kasa Kiwi was great overall. The location is very central and you have a beautiful view over Xela from the rooftop terrace/bar. The bar is nice, with a selection of snacks and friendly staff. For all the volcano climbers that spend the night there, they make it nice and easy to get in and out at early hours and keep the kitchen open at night. I would definitely recommend Kasa Kiwi for your stay in Xela
    France, Male, 25-30
  • 8.9


    09 Oct 2021
    Spacious rooms, great bar, good kitchen. Not many common areas. There's the bar, but it's loud and not so cozy (because it's a bar, and that's expected). It would be nice to have a common area with a couch or something. Price is awesome though, can't beat it. Staff are helpful. The fries are delicious 🤤🤤
    USA, Male, 25-30
  • 8.9


    15 May 2021
    Very decent! The rooms were super spacious and comfy, with really nice beds and soft sheets. Bit of a downside that there isn't an inside common room, especially in rainy season. The owners and staff were really nice and helpfull
    Netherlands, Female, 18-24
  • 8.9


    22 Nov 2019
    Ppsitives: Great location a few blocks from Parque Central & many food stands. Comfortable newer mattress in private suite. Rooftop bar that's enjoyed by locals and guests with live music, drink specials & amazing views. NegatIves: Party scene impeded good night sleep before a 4:30am volcano hike departure. Single room next to stairs leading to rooftop had no sound insulation which was enhanced by constant flow of people well into dawn despite assurances that bar closed before midnight.
    USA, Female, 31-40
  • 7.4

    Very Good

    27 Nov 2019
    Better you check your bed if you are afraid of bugs... I had to move twice.
    Germany, Female, 18-24
  • 5.7


    15 Nov 2019
    The staff felt like you were wasting their time when you needed something or forgot completely. The bathrooms were always dirty or out of toilet paper.
    USA, Female, 25-30
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  • Free City Maps
  • Free Internet Access
  • Free WiFi
  • Linen Included
  • Bicycle Parking
  • Breakfast Not Included
  • Fridge/Freezer
  • Hot Showers
  • Microwave
  • Outdoor Terrace
  • Security Lockers
  • Self-Catering Facilities
  • Towels Not Included
  • Utensils
  • Airport Transfers
  • Housekeeping
  • Internet Access
  • Luggage Storage
  • Reception (limited hours)
  • Tours/Travel Desk
  • Towels for hire
Food & Drink
  • Bar
  • Meals Available
  • Restaurant
  • Tea & Coffee Making Facilities
  • Board Games
  • Wi-Fi