Group Booking Terms and Conditions

Because you are making a Group Booking, there are additional Terms and Conditions that apply. Please read them and click 'I Accept' below to continue with your booking

General Group Booking Terms

By making a group reservation through you agree to the following terms and conditions as set by and as set by the hostel in question.

  • In order to make a group reservation on it is necessary to pay a deposit. The balance is due directly to the hostel according to their payment conditions.
  • The booking deposit is non-refundable.
  • Please note that any cancellations must be notified directly to the hostel at least 24 hours in advance of your scheduled arrival date, unless otherwise stated in the hostel's conditions.
  • are not responsible for changes or amendments to your reservation once it has been processed. All correspondence with regard to changes to your booking need to be dealt with directly with the hostel.
  • Cancellations for reservations must be made directly with the hostel and must conform with the individual hostels cancellation policy (see below)
  • It is your responsibility to pay the balance of your accommodation cost to the hostel in accordance with their payment conditions (see below). Failure to do so may result in your reservation being cancelled by the hostel.
  • Individual hostels may have special booking conditions relating to group stays, please read the hostel booking conditions carefully before making your reservation.

Hostel Specific Terms & Conditions

The remainder of the amount due will be charged to your credit card 2 weeks prior to arrival. Should numbers or room selection change, the per person deposit times the number of people who actually travelled will be deducted from the total accommodation charge levvied by the hostel.

Any cancellations resulting from agreement to these terms and conditions under false pretences will result in loss of deposit.


Kasa Kiwi Hostel & Travel Agency

Book more than 2 days in advance for Free Cancellation.
  • Perfect Location
  • Superb Staff
  • Fantastic Cleanliness
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Property Description

Kasa Kiwi Hostel & Travel Agency is a classic hostel in the historic center. We have a lovely patio surrounded by plants and flowers and a huge roof terrace with 360-degree views of the city and surrounding mountains. On the Roof Terrace we have a bar which opens from 2pm (noon on the weekends) to 9pm with a great selection of drinks, craft beers and activities. There are two 15MB WiFi Routers; we have plenty of power sockets in each room; the kitchen is fully equipped and has its own balcony with tables and chairs. We offer free filtered water.. We also operate as a travel agency and can book all manner of tours, hikes, shuttles and even internal Guatemalan flights. We can advise on volunteering; studying Spanish; taking salsa lessons; and all the sights Quetzaltenango (Xela) has to offer.

We are super central (only 2 blocks from Parque Central). Walk or take a taxi to Parque Central from one of the bus terminals. A taxi should not cost more than Q40. From Parque Central walk east along 6a Calle for 2 blocks. The huge grey municipal building will be on your left for the first block. After the second block, turn right onto 9a Avenida. A bar/hotel called Lunavela is on this corner. Walk for 1.75 blocks and we are on the Right Hand Side just before the corner store and the little clothes store.

We have 5 private rooms (2 with private bathrooms) and 2 dorm rooms. No rooms have bunk beds.

Kasa Kiwi Hostel & Travel Agency's Policies & Conditions:

Check in from 14:00 to 20:00.
Check out from 00:30 to 12:00.

Cancellation policy: 24 hours before arrival.
Payment upon arrival by cash.

Taxes included.
Breakfast not included.

No curfew.
Child friendly.
Reception 08:00 to 20:00. View House Rules

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Reviews & Ratings

  • Value For Money 10.0

  • Security 10.0

  • Location 9.0

  • Staff 10.0

  • Atmosphere 10.0

  • Cleanliness 10.0

  • Facilities 10.0

Latest Reviews

  • 9.4


    04 Aug 2019
    Really sweet, affordable hostel with a nice bar. The lukewarm shower electrocuted me
    USA, Male, 18-24
  • 8.9


    22 Nov 2019
    Ppsitives: Great location a few blocks from Parque Central & many food stands. Comfortable newer mattress in private suite. Rooftop bar that's enjoyed by locals and guests with live music, drink specials & amazing views. NegatIves: Party scene impeded good night sleep before a 4:30am volcano hike departure. Single room next to stairs leading to rooftop had no sound insulation which was enhanced by constant flow of people well into dawn despite assurances that bar closed before midnight.
    USA, Female, 31-40
  • 8.6


    01 Aug 2019
    Try to be here on the first Friday of the month! There's free beer from 5-6pm and the whole roof terrace is full with people, travellers and locals from the hostel and around the city. Staff is very friendly and managed to organize a bus last minute to San cristobal at 8 in the morning although I didn't reserve in advance. I would come here again!
    Germany, Female, 25-30
  • 8.3


    30 Aug 2019
    Fun place with a great rooftop bar and friendly people! Only negatives are that it is pretty noisy and could use a couple more bathrooms. Otherwise, fun place to stay!
    USA, Female, 25-30
  • 8.3


    02 Aug 2019
    Really comfy beds and big dorms. There was a party on but it ended at 1030pm which was great for us as we were hiking the next day. Good location
    Scotland, All Female Group, 31-40
  • 7.4

    Very Good

    27 Nov 2019
    Better you check your bed if you are afraid of bugs... I had to move twice.
    Germany, Female, 18-24
  • 7.1

    Very Good

    10 Nov 2019
    Bed bugs!
    USA, Female, 25-30
  • 7.1

    Very Good

    27 Jun 2019
    Really nice staff working here and great rooftop area. However cleanliness wasn't great. The bathrooms were a bit dirty - even allowing for the fact they were for the dorms so for lots of people. My bed in two of the dorms was incredibly uncomfortable. Worst of all I had bedbug bites while here. The owner agreed to cover the cost of getting everything laundered but wouldn't give me a refund on the room because the laundry cost was so high. Thought this was a really poor response.
    Ireland, Female, 31-40
  • 5.7


    15 Nov 2019
    The staff felt like you were wasting their time when you needed something or forgot completely. The bathrooms were always dirty or out of toilet paper.
    USA, Female, 25-30
  • 5.4


    12 Sep 2019
    In the dorms, the bathrooms are dirty and smell bad. Facilities are at most of the parts in a bad condition. No breakfast included for the price per night and the offered tours are way to expensive!! The rooftop bar is alright.
    Germany, Female, 25-30
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  • Free City Maps
  • Free WiFi
  • Linen Included
  • Towels Included
  • Bicycle Parking
  • Breakfast Not Included
  • Card Phones
  • Common Room
  • Cooker
  • Fridge/Freezer
  • Hot Showers
  • Microwave
  • Outdoor Terrace
  • Security Lockers
  • Self-Catering Facilities
  • Utensils
  • Airport Transfers
  • Housekeeping
  • Internet Access
  • Luggage Storage
  • Reception (limited hours)
  • Tours/Travel Desk
Food & Drink
  • Bar
  • Meals Available
  • Tea & Coffee Making Facilities
  • Board Games
  • Wi-Fi