Group Booking Terms and Conditions

Because you are making a Group Booking, there are additional Terms and Conditions that apply. Please read them and click 'I Accept' below to continue with your booking

General Group Booking Terms

By making a group reservation through you agree to the following terms and conditions as set by and as set by the hostel in question.

  • In order to make a group reservation on it is necessary to pay a deposit. The balance is due directly to the hostel according to their payment conditions.
  • The booking deposit is non-refundable.
  • Please note that any cancellations must be notified directly to the hostel at least 24 hours in advance of your scheduled arrival date, unless otherwise stated in the hostel's conditions.
  • are not responsible for changes or amendments to your reservation once it has been processed. All correspondence with regard to changes to your booking need to be dealt with directly with the hostel.
  • Cancellations for reservations must be made directly with the hostel and must conform with the individual hostels cancellation policy (see below)
  • It is your responsibility to pay the balance of your accommodation cost to the hostel in accordance with their payment conditions (see below). Failure to do so may result in your reservation being cancelled by the hostel.
  • Individual hostels may have special booking conditions relating to group stays, please read the hostel booking conditions carefully before making your reservation.

Hostel Specific Terms & Conditions

The remainder of the amount due will be charged to your credit card 2 weeks prior to arrival. Should numbers or room selection change, the per person deposit times the number of people who actually travelled will be deducted from the total accommodation charge levvied by the hostel.

Any cancellations resulting from agreement to these terms and conditions under false pretences will result in loss of deposit.


Kasa Kiwi Hostel & Travel Agency

Book more than 7 days in advance for Free Cancellation.
  • Perfect Location
  • Marvellous Staff
  • Good Cleanliness
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Property Description

Kasa Kiwi Hostel & Travel Agency is a classic hostel in the historic center. We have a lovely patio surrounded by plants and flowers and a roof terrace with 360-degree views of the city and surrounding mountains. The WiFi is super-fast; we have plenty of power sockets in each room; the kitchen is fully equipped and has its own terrace with tables and chairs. We offer free filtered water; free bicycles; free computers; free luggage storage; free hugs and an internal smoking area. We also operate as a travel agency and can book all manner of tours, hikes, shuttles and even internal Guatemalan flights. We can advise on volunteering; studying Spanish; taking salsa lessons; and all the sights Quetzaltenango (Xela) has to offer.

We are super central (only 2 blocks from Parque Central). Walk or take a taxi to Parque Central from one of the bus terminals. A taxi should not cost more than Q40. From Parque Central walk east along 6a Calle for 2 blocks. The huge grey municipal building will be on your left for the first block. After the second block, turn right onto 9a Avenida. A bar/hotel called Lunavela is on this corner. Walk for 1.75 blocks and we are on the Right Hand Side just before the corner store and the little clothes store.

We have 5 private rooms (2 with private bathrooms) and 3 dorm rooms. No rooms have bunk beds.

Kasa Kiwi Hostel & Travel Agency's Policies & Conditions:

Check in from 14:00 to 22:00.
Check out from 00:30 to 12:00.

Cancellation policy: 24 hours before arrival.
Payment upon arrival by cash.

Taxes included.
Breakfast not included - 18.00 Quetzal per person per day.

No curfew.
Child friendly.
Reception 08:00 to 22:00. View House Rules

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Reviews & Ratings

  • Value For Money 8.2

  • Security 9.2

  • Location 9.4

  • Staff 8.9

  • Atmosphere 8.3

  • Cleanliness 6.8

  • Facilities 6.9

Latest Reviews

  • 10.0


    10 Jun 2019
    Great rooftop bar with amazing atmosphere, best in xela. Helpful staff while booking tours
    USA, Male, 18-24
  • 9.4


    04 Aug 2019
    Really sweet, affordable hostel with a nice bar. The lukewarm shower electrocuted me
    USA, Male, 18-24
  • 9.4


    11 Jun 2019
    Wonderful location just a few steps from Parque Central. Great selection of tours and hike directly from the hostel. They do business with Monte Verde agency and charge a little more that they do for some activities so you might want to check with them first. Nice bar at the top. You don’t hear the music in your room but the road is relay loud. Very comfy beds. I would recommend this hostel for your stay in Xéla !
    Canada, Couple, 25-30
  • 8.9


    05 Jun 2019
    Kasa Kiwi had a great vibe! I stayed in a private room, so I had a place to have my own space when needed. The bathrooms are also well-maintained (often hard to find in Guatemala). The rooftop bar is also my favorite bar in Xela (I lived in the city 5 months before staying at this hostel)! It regularly has live music and beer is free on Fridays 5-6pm, and the views are spectacular! It closes at 10pm, and they hold to that time line, so if you want to go to bed a little earlier you can.
    USA, Female, 18-24
  • 8.6


    01 Aug 2019
    Try to be here on the first Friday of the month! There's free beer from 5-6pm and the whole roof terrace is full with people, travellers and locals from the hostel and around the city. Staff is very friendly and managed to organize a bus last minute to San cristobal at 8 in the morning although I didn't reserve in advance. I would come here again!
    Germany, Female, 25-30
  • 8.3


    30 Aug 2019
    Fun place with a great rooftop bar and friendly people! Only negatives are that it is pretty noisy and could use a couple more bathrooms. Otherwise, fun place to stay!
    USA, Female, 25-30
  • 8.3


    02 Aug 2019
    Really comfy beds and big dorms. There was a party on but it ended at 1030pm which was great for us as we were hiking the next day. Good location
    Scotland, All Female Group, 31-40
  • 7.4

    Very Good

    29 Apr 2019
    Good location and price but not a lot of atmosphere even with the rooftop bar. The receptionist and his friend (who sat next to him at reception all day) made me uncomfortable as every time I walked past they stopped talking and watched me until I left. Basic facilities, clean but not flashy.
    Australia, Female, 18-24
  • 7.1

    Very Good

    27 Jun 2019
    Really nice staff working here and great rooftop area. However cleanliness wasn't great. The bathrooms were a bit dirty - even allowing for the fact they were for the dorms so for lots of people. My bed in two of the dorms was incredibly uncomfortable. Worst of all I had bedbug bites while here. The owner agreed to cover the cost of getting everything laundered but wouldn't give me a refund on the room because the laundry cost was so high. Thought this was a really poor response.
    Ireland, Female, 31-40
  • 5.4


    12 Sep 2019
    In the dorms, the bathrooms are dirty and smell bad. Facilities are at most of the parts in a bad condition. No breakfast included for the price per night and the offered tours are way to expensive!! The rooftop bar is alright.
    Germany, Female, 25-30
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  • Free City Maps
  • Free WiFi
  • Linen Included
  • Towels Included
  • Bicycle Parking
  • Breakfast Not Included
  • Card Phones
  • Common Room
  • Cooker
  • Fridge/Freezer
  • Hot Showers
  • Microwave
  • Outdoor Terrace
  • Parking
  • Self-Catering Facilities
  • Utensils
  • Airport Transfers
  • Bicycle Hire
  • Housekeeping
  • Internet Access
  • Late check-out
  • Luggage Storage
  • Reception (limited hours)
  • Tours/Travel Desk
Food & Drink
  • Meals Available
  • Restaurant
  • Tea & Coffee Making Facilities