Group Booking Terms and Conditions

Because you are making a Group Booking, there are additional Terms and Conditions that apply. Please read them and click 'I Accept' below to continue with your booking

General Group Booking Terms

By making a group reservation through you agree to the following terms and conditions as set by and as set by the hostel in question.

  • In order to make a group reservation on it is necessary to pay a deposit. The balance is due directly to the hostel according to their payment conditions.
  • The booking deposit is non-refundable.
  • Please note that any cancellations must be notified directly to the hostel at least 24 hours in advance of your scheduled arrival date, unless otherwise stated in the hostel's conditions.
  • are not responsible for changes or amendments to your reservation once it has been processed. All correspondence with regard to changes to your booking need to be dealt with directly with the hostel.
  • Cancellations for reservations must be made directly with the hostel and must conform with the individual hostels cancellation policy (see below)
  • It is your responsibility to pay the balance of your accommodation cost to the hostel in accordance with their payment conditions (see below). Failure to do so may result in your reservation being cancelled by the hostel.
  • Individual hostels may have special booking conditions relating to group stays, please read the hostel booking conditions carefully before making your reservation.

Hostel Specific Terms & Conditions

The remainder of the amount due will be charged to your credit card on arrival. Should numbers or room selection change, the per person deposit times the number of people who actually travelled will be deducted from the total accommodation charge levvied by the hostel.

Cancellation / No Show & Reduction in Numbers Policy

The guest can cancel free of charge until 7 days before arrival. The guest will be charged the total price if they cancel in the 7 days before arrival, the policy for non show has the same rules as cancellation policy

Additional Terms and Conditions

The guest can cancel free of charge until 7 days before arrival. The guest will be charged the total price if they cancel in the 7 days before arrival, the policy for non show has the same rules as cancellation policy

No deposit will be charged.

The following group types are not accepted by this hostel: Junior / Primary School, Stag/Hen/Bachelor Party If you have misrepresented the type of group you are booking for, your booking may be cancelled by the hostel."

Any cancellations resulting from agreement to these terms and conditions under false pretences will result in loss of deposit.

Book more than 14 days in advance for Free Cancellation.
  • Great Location
  • Marvellous Staff
  • Awesome Cleanliness
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Property Description

The property has a shared fully equipped kitchen with refrigerator, stove and microwave, where guests can cook light meals and have tea and coffee for free. The property offers free Wi-Fi in all areas.

Keep Inn Touch is located just 400 meters from the Arroios metro station next to Av Almirante Reis in the center of Lisbon, one of the most multicultural areas of the city. It is alto at 12 minutes from Av da Liberdade, 11 minutes from Lisbon Airport and 15 minutes from Lisbon's historic center. In short, our location is phenomenal because we are near to the main attractions and interesting spots of Lisbon.

Rooms are well decorated some with window to the street and some with a window onto an inner courtyard which makes it quiet and peaceful. The private bedrooms have the possibility of being reserved with private bathroom and extra bed for children. In addition, we have several common areas in which the guests can get be together and speak about past experiences and future plans.

Keep Inn Touch Policies and Conditions:

Cancellation Policy:

The guest will be charged 30% of the total price if he cancel after reservation and the total price if they cancel in the 7 days before arrival.

Check in from 15:00 to 23.00. After 23:00 we have a tolerance period in which you have to pay a tax of 10 euros. After 23:30 there is no longer the possibility of make check-in as the hostel is closed.

Check out before 12:00 .

If the Payment is not done before your arrival due to a problem on the payment method, you should do it at check in time by cash, credit card, debit card .

Taxes not included - municipally tax 2.00 EUR per person per night

Towels are not included. We have towels to rent at 2€ euros each.

Breakfast not included.

The reception is open from 08.00 to 23PM
There is a late check in tax , 10 euros, if your arrival will be after check in time.
No curfew. View House Rules

Check Availability

Reviews & Ratings

  • Value For Money 8.2

  • Security 8.2

  • Location 7.6

  • Staff 8.0

  • Atmosphere 7.0

  • Cleanliness 7.6

  • Facilities 7.2

Latest Reviews

  • 10.0


    28 Sep 2019
    Excellent location and great recommendations for food nearby. Highly recommended.
    Australia, Female, 41+
  • 10.0


    18 Aug 2019
    Best place to stay in the area, super comfy and really cool helpful staff!
    Israel, Male, 25-30
  • 9.1


    19 Sep 2019
    It’s more a bigger apartment with shared space than a hostel and it’s charming! I would stay again :)
    Germany, Female, 18-24
  • 9.1


    08 Jul 2019
    Quiet, lovely place with beautiful bathrooms. Not a good place to hang out, but a very comfortable place to sleep.
    Norway, Couple, 18-24
  • 9.1


    06 Jun 2019
    Very good location, friendly staff and good value for money for sure! However we stayed another night and for that night they insisted on charging us city tax...even with the good value for location this made us leave with a slightly uncomfortable feeling
    Israel, Female, 31-40
  • 9.1


    07 Oct 2018
    According my expectations...
    Italy, Male, 31-40
  • 8.9


    06 Sep 2019
    The light in our room didn't work. But honestly for what we paid it was a good amount of services offered (kitchen, multiple shared bathrooms, etc). The location wasn't super close to the metro but not so far to be completely inconvenient.
    Canada, Male, 25-30
  • 8.9


    01 Sep 2019
    Incredible people, they made me feel at home immediately. It felt more like stepping into their peaceful home and being their family guest, rather than the typical anonymous/rowdy hostel experience. This is not a place to come party, but it's a really peaceful, comfortable place to come experience Lisbon like a local
    USA, Male, 18-24
  • 6.0


    13 Nov 2018
    It was very loud (thin walls plus noisy staff and guests), especially in the late evening (every day!). The bathrooms were clean when we arrived, but weren't cleaned once during our 4 days stay. Facilities are very basic, but ok for the price.
    Germany, Couple, 25-30
  • 3.1


    04 Apr 2019
    This Hostel was beyond the worst hostel I have stayed in EVER! First when finding the location of the place was hard since from the outside there are no signs or anything. Second the place was disgusting NOT CLEAN! My friend found a pink used sock on what looked to be a clean bed 😠 Also make sure you check in on time since they charge you a late fee (which made no sense for a hostel) Pictures are 25% realistic!
    USA, Female, 18-24
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  • Free Internet Access
  • Linen Included
  • Breakfast Not Included
  • Cooker
  • Fridge/Freezer
  • Hot Showers
  • Microwave
  • Self-Catering Facilities
  • Utensils
  • Housekeeping