Group Booking Terms and Conditions

Because you are making a Group Booking, there are additional Terms and Conditions that apply. Please read them and click 'I Accept' below to continue with your booking

General Group Booking Terms

By making a group reservation through you agree to the following terms and conditions as set by and as set by the hostel in question.

  • In order to make a group reservation on it is necessary to pay a deposit. The balance is due directly to the hostel according to their payment conditions.
  • The booking deposit is non-refundable.
  • Please note that any cancellations must be notified directly to the hostel at least 24 hours in advance of your scheduled arrival date, unless otherwise stated in the hostel's conditions.
  • are not responsible for changes or amendments to your reservation once it has been processed. All correspondence with regard to changes to your booking need to be dealt with directly with the hostel.
  • Cancellations for reservations must be made directly with the hostel and must conform with the individual hostels cancellation policy (see below)
  • It is your responsibility to pay the balance of your accommodation cost to the hostel in accordance with their payment conditions (see below). Failure to do so may result in your reservation being cancelled by the hostel.
  • Individual hostels may have special booking conditions relating to group stays, please read the hostel booking conditions carefully before making your reservation.

Hostel Specific Terms & Conditions

The remainder of the amount due will be charged to your credit card ???? Should numbers or room selection change, the per person deposit times the number of people who actually travelled will be deducted from the total accommodation charge levvied by the hostel.

The following group types are not accepted by this hostel: Holiday with Friends, Junior / Primary School, High / Secondary School, College / University, Business Trip, Stag/Hen/Bachelor Party, Sports Group, Cultural Group If you have misrepresented the type of group you are booking for, your booking may be cancelled by the hostel."

Any cancellations resulting from agreement to these terms and conditions under false pretences will result in loss of deposit.

Book more than 3 days in advance for Free Cancellation.
  • Wonderful Location
  • Superb Staff
  • Excellent Cleanliness
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Property Description

Kiooshtem is a homelike backpacker only a 5 minutes walk from bus station and 10 minutes walk from the center of Puerto Natales.

We offer you family and friendly atmosphere with comfortable rooms and free Wi-Fi. You can book a single bed in shared bedroom.

In Kiooshtem, for a additional charge, you can eat a breakfast with milk, juice, ham, cheese, jam, cereal, etc... You can also use the kitchen to cook your own food.

If you want go to any circuit on Torres Del Paine or another excursion, you can let us your stuff that do not need on the trip. This is free service if you comeback and stay with us one or more nights.

We sell ticket bus to Torres Del Paine and we can organize excursions like Full Day Torres Del Paine, Full Day Perito Moreno Glacier (Calafate, Argentina) and boat trips to Balmaceda and Serrano glaciers. We can organize horse ride and city tours too.

We have rental camping equipment like tent, sleeping bag, cooking set, etc.

We only want you feel like at home and provide you all the local information you need for a great trip. We always wait for you with a big smile!!! View House Rules

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Reviews & Ratings

  • Value For Money 8.4

  • Security 9.2

  • Location 8.6

  • Staff 9.0

  • Atmosphere 8.4

  • Cleanliness 8.4

  • Facilities 8.0

Latest Reviews

  • 10.0


    06 Feb 2020
    All you need to have a good time and a good nights sleep:) owners are good people by heart
    Norway, Female, 25-30
  • 10.0


    28 Nov 2019
    I sort of underestimated this hostel before arrival but it proved to be exactly what I was looking for. It has a really cozy atmosphere, nice chill kitchen and living room for hanging out in, and comfy beds. When I came back to Pto. Natales I happily stayed here a second time. Recommend to my fellow budget backpackers!
    Canada, Female, 31-40
  • 10.0


    04 Nov 2019
    The most comfortable nights sleep I've ever had in a hostel. The mattresses are excellent and supportive. My back actually felt better when I woke up than when I went to sleep. Additionally, if you're tall and hate short mattresses, these were plenty long for me (190cm/6'3'). The owner is the best part. He's extremely chill and will help you do Torres Del Paine even if you don't have reservations. At 10,000 CLP, I cannot recommend this hostel enough.
    USA, Male, 25-30
  • 10.0


    31 Oct 2019
    In 7 months travelling South America, this was one of our favourite hostels. Nelson creates a very cosy and welcoming atmosphere. We were in the 6 bed dorm and the room was very spacious, never felt over crowded. I believe the hostel only holds, at most, 12 guests so it’s easy to get to know other travellers. Great common area, always nice and warm, and the kitchen is well equipped and clean.
    Australia, Couple, 25-30
  • 10.0


    21 Apr 2019
    Nice warm rooms and living room. I rented all my gear for the W Trek with them for a very reasonable price and it worked perfectly on the trail. Would definitely recommend.
    USA, Male, 25-30
  • 9.7


    01 Dec 2019
    Best part of this hostel is the owner Nelson who is tremendously knowledgeable about Torres del Paine and Puerto Natales. He gave us an excellent suggestion on how to modify our itinerary. Not only that, he helped us out on an issue we had with our rental car, which is totally unrelated to the hostel (basically returning the car keys to the rental car office in the morning, since we had to leave before the rental car office was open). Definitely helped us a ton.
    USA, Male, 25-30
  • 9.7


    17 Oct 2019
    Best hostel I’ve ever stayed at. Staff are super helpful and amazing (Nelson and his wife). Very clean, very accommodating, and overall just a great place to stay. The beds are so comfortable, the showers are always hot, laundry is usually same day. I appreciate my experience here so so much. 10/10 recommend
    Canada, Female, 25-30
  • 8.6


    16 Dec 2019
    This hostel is quiet, cosy and with the most comfortable beds we have experienced in South America!
    Ireland, Couple, 25-30
  • 7.4

    Very Good

    21 Jan 2020
    Owner is helpful and can book trips needed at TDP Walls are paper thin and floors are creeky which makes it hard to sleep especially if going to bed early or others are getting up early to go to TDP Kitchen facilities are basic More of a homestay vibe than a hostel
    England, Male, 25-30
  • 6.6


    13 Nov 2019
    I have to say it felt a bit dodgy going into this hostel. The street was getting dark when we walked from the bus station and I felt a bit ill at ease. But the front door and lobby were not at all reassuring, more like a closet. The place is small, and the living room is kind of run down. The guy at the reception looks a bit like a biker, but he is actually very nice. And the large lady that cooks on the old fashioned stove and cleans and generally helps you out is great. Sweet and helpful
    Canada, Male, 41+
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  • Free Internet Access
  • Free Parking
  • Free WiFi
  • Linen Included
  • BBQ
  • Bicycle Parking
  • Book Exchange
  • Breakfast Not Included
  • Common Room
  • Cooker
  • Fridge/Freezer
  • Hair Dryers
  • Hot Showers
  • Key Card Access
  • Parking
  • Safe Deposit Box
  • Security Lockers
  • Self-Catering Facilities
  • Towels Not Included
  • 24 Hour Security
  • Airport Transfers
  • Bicycle Hire
  • Currency Exchange
  • Direct Dial Telephone
  • Fax Service
  • Housekeeping
  • Internet Access
  • Laundry Facilities
  • Luggage Storage
  • Reception (limited hours)
  • Tours/Travel Desk
Food & Drink
  • Tea & Coffee Making Facilities
  • Board Games
  • PlayStation
  • Wi-Fi
  • Wii