Group Booking Terms and Conditions

Because you are making a Group Booking, there are additional Terms and Conditions that apply. Please read them and click 'I Accept' below to continue with your booking

General Group Booking Terms

By making a group reservation through you agree to the following terms and conditions as set by and as set by the hostel in question.

  • In order to make a group reservation on it is necessary to pay a deposit. The balance is due directly to the hostel according to their payment conditions.
  • The booking deposit is non-refundable.
  • Please note that any cancellations must be notified directly to the hostel at least 24 hours in advance of your scheduled arrival date, unless otherwise stated in the hostel's conditions.
  • are not responsible for changes or amendments to your reservation once it has been processed. All correspondence with regard to changes to your booking need to be dealt with directly with the hostel.
  • Cancellations for reservations must be made directly with the hostel and must conform with the individual hostels cancellation policy (see below)
  • It is your responsibility to pay the balance of your accommodation cost to the hostel in accordance with their payment conditions (see below). Failure to do so may result in your reservation being cancelled by the hostel.
  • Individual hostels may have special booking conditions relating to group stays, please read the hostel booking conditions carefully before making your reservation.

Hostel Specific Terms & Conditions

The remainder of the amount due will be charged to your credit card ???? Should numbers or room selection change, the per person deposit times the number of people who actually travelled will be deducted from the total accommodation charge levvied by the hostel.

The following group types are not accepted by this hostel: Holiday with Friends, Junior / Primary School, High / Secondary School, College / University, Business Trip, Stag/Hen/Bachelor Party, Sports Group, Cultural Group If you have misrepresented the type of group you are booking for, your booking may be cancelled by the hostel."

Any cancellations resulting from agreement to these terms and conditions under false pretences will result in loss of deposit.

Book more than 7 days in advance for Free Cancellation.
  • Perfect Location
  • Superb Staff
  • Fantastic Cleanliness
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Property Description

Kiooshtem is a homelike backpacker only a 5 minutes walk from bus station and 10 minutes walk from the center of Puerto Natales.

We offer you family and friendly atmosphere with comfortable rooms and free Wi-Fi. You can book a single bed in shared bedroom.

In Kiooshtem, for a additional charge, you can eat a breakfast with milk, juice, ham, cheese, jam, cereal, etc... You can also use the kitchen to cook your own food.

If you want go to any circuit on Torres Del Paine or another excursion, you can let us your stuff that do not need on the trip. This is free service if you comeback and stay with us one or more nights.

We sell ticket bus to Torres Del Paine and we can organize excursions like Full Day Torres Del Paine, Full Day Perito Moreno Glacier (Calafate, Argentina) and boat trips to Balmaceda and Serrano glaciers. We can organize horse ride and city tours too.

We have rental camping equipment like tent, sleeping bag, cooking set, etc.

We only want you feel like at home and provide you all the local information you need for a great trip. We always wait for you with a big smile!!! View House Rules

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Reviews & Ratings

  • Value For Money 9.5

  • Security 10.0

  • Location 9.0

  • Staff 9.5

  • Atmosphere 9.0

  • Cleanliness 10.0

  • Facilities 9.0

Latest Reviews

  • 10.0


    21 Apr 2019
    Nice warm rooms and living room. I rented all my gear for the W Trek with them for a very reasonable price and it worked perfectly on the trail. Would definitely recommend.
    USA, Male, 25-30
  • 10.0


    02 Mar 2019
    Excellent hostel. Located near the bus station and walking distance to the central business district. Nelson (the owner) and his wife are extremely helpful. They truly made my Patagonia experience great with their insider tips, hospitality, and flexibility. As a born-and-raised Puerto Natales resident, Nelson has the best advice. The common spaces have a social vibe without being rowdy or loud, which is perfect since most people are in the area to wake up early and experience the outdoors.
    USA, Male, 25-30
  • 9.7


    18 Feb 2019
    Stayed at this hostel before and after going to Torres del Paine National Park. The facilities were very clean and the beds were very comfortable. There is a nice kitchen area to prepare meals. The owner provided lots of helpful tips and information about Torres del Paine National Park. We rented equipment from the hostel as it is offered at a reasonable price. The rental gear is high quality. The only thing we did not know about this hostel is that is all cash. They do not accept credit cards.
    Canada, All Male Group, 18-24
  • 9.4


    17 Mar 2019
    I really liked this hostel! It’s a perfect place to rest before and after hiking. It’s so cosy and warm inside and it feels more like a homestay than a hostel. Owner gave me good tips and helped to plan and organize my trip. Comfortable beds and lovely livingroom to hangout.
    Finland, Female, 18-24
  • 9.1


    25 Feb 2019
    This hostel is more like homestay which is run by a family. The staff are the husband and wife. Both are very nice and helpful if you ask them anything. However, if you do not like to abide by rules, I wouldn't suggest this place for you. But I like it here and the atmosphere are good. Not far from city center or bus station. It's located in between both.
    Malaysia, Female, 25-30
  • 8.6


    18 Apr 2019
    Nelson was very helpful in our preparations for the W trek. Kitchen and bathrooms are small, but otherwise a very cozy house.
    Australia, Mixed Group, 18-24
  • 8.3


    23 Mar 2019
    This hostel definitely feels homestay because this is the home of the owner for generations as well. If you can follow rules and cleaniness then this is the place, I personally like it to keep things organized and cleaned, very cozy and relax. Nelson the owner and his family are great people, he is born here and knows alot about the national parks; he is also very passionate about the country with the pros and cons that it is going through. Sometimes he get carried away with conversations though
    Canada, Male, 31-40
  • 8.3


    26 Feb 2019
    Good hostel, great host! The host is living in the same area, so it's more a kind of a airbnb stay I think. But nothing wrong with this, he is very friendly and helpful and really knows all tips & tricks about how to conquer the Torres del Paine National Park! And, the beds are really good, I had 2 of the best nights of sleep in this hostel!!!
    Netherlands, Male, 31-40
  • 6.9


    23 Feb 2019
    If you’re totally f***d re your W-trek, go here. Nelson is creative and helpful and rental is 1/5 of the price. If you want to feel welcomed and as a guest, not as an annoying roommate, don’t go. Nelson can be kind, but he’s also hugely temperamental and unfair and seems resentful towards us that his home is also a hostel. Didn’t appreciate us being yelled at for something we didn’t do and then again for a simple misunderstanding.
    Denmark, Female, 25-30
  • 4.6


    11 Mar 2019
    This place fells like you are staying at the owners house but he actually doesn't want you there, you always have the felling of being on his way. Him and his family aren't exactly the friendliest people. The house is full of rules! And the owner is always on the lookout if something is out of place! In all fairness he did gave us very good hints of how to organise our days in Torres del Paine. We also rented the equipment here and the prices were much better.
    Portugal, Female, 31-40
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  • Free Internet Access
  • Free Parking
  • Free WiFi
  • Linen Included
  • BBQ
  • Bicycle Parking
  • Book Exchange
  • Breakfast Not Included
  • Common Room
  • Cooker
  • Fridge/Freezer
  • Hair Dryers
  • Hot Showers
  • Key Card Access
  • Parking
  • Safe Deposit Box
  • Security Lockers
  • Self-Catering Facilities
  • Towels Not Included
  • 24 Hour Security
  • Airport Transfers
  • Bicycle Hire
  • Currency Exchange
  • Direct Dial Telephone
  • Fax Service
  • Housekeeping
  • Internet Access
  • Laundry Facilities
  • Luggage Storage
  • Reception (limited hours)
  • Tours/Travel Desk
Food & Drink
  • Tea & Coffee Making Facilities
  • Board Games
  • PlayStation
  • Wi-Fi
  • Wii