Group Booking Terms and Conditions

Because you are making a Group Booking, there are additional Terms and Conditions that apply. Please read them and click 'I Accept' below to continue with your booking

General Group Booking Terms

By making a group reservation through you agree to the following terms and conditions as set by and as set by the hostel in question.

  • In order to make a group reservation on it is necessary to pay a deposit. The balance is due directly to the hostel according to their payment conditions.
  • The booking deposit is non-refundable.
  • Please note that any cancellations must be notified directly to the hostel at least 24 hours in advance of your scheduled arrival date, unless otherwise stated in the hostel's conditions.
  • are not responsible for changes or amendments to your reservation once it has been processed. All correspondence with regard to changes to your booking need to be dealt with directly with the hostel.
  • Cancellations for reservations must be made directly with the hostel and must conform with the individual hostels cancellation policy (see below)
  • It is your responsibility to pay the balance of your accommodation cost to the hostel in accordance with their payment conditions (see below). Failure to do so may result in your reservation being cancelled by the hostel.
  • Individual hostels may have special booking conditions relating to group stays, please read the hostel booking conditions carefully before making your reservation.

Hostel Specific Terms & Conditions

The remainder of the amount due will be charged to your credit card ???? Should numbers or room selection change, the per person deposit times the number of people who actually travelled will be deducted from the total accommodation charge levvied by the hostel.

The following group types are not accepted by this hostel: Holiday with Friends, Junior / Primary School, High / Secondary School, College / University, Business Trip, Stag/Hen/Bachelor Party, Sports Group, Cultural Group If you have misrepresented the type of group you are booking for, your booking may be cancelled by the hostel."

Any cancellations resulting from agreement to these terms and conditions under false pretences will result in loss of deposit.

Book more than 7 days in advance for Free Cancellation.
  • Perfect Location
  • Marvellous Staff
  • Excellent Cleanliness
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Property Description

Take off your shoes and relax. Welcome to Koa Wood Hale. Our convenient location, friendly staff, and long list of extras are for your enjoyment.

Free parking - wifi - full use kitchen and bath - t.v room - book trade - laundry facilities - maps and information - ++++ plenty of spacious common areas to meet other travelers from around the world!

We are happy to loan you things you may need that we have extra of: bags, snorkel gear, sunscreen, band-aids, and umbrellas... ask around or have a look on one of our community shelves:)

This is a Travelers Hostel. We require proof-of-departure to stay, especially in our dorms, for your protection. We are a great place to stay with a chill, relax atmosphere and helpful staff. Must be 18 years of age or older to stay.

Office Hours:

5 p.m. - 10 p.m. (check-ins)
Beginning in August or Sept check-ins will be arranged over the phone and payment will be taken via the credit card you reserve your room with.

***Please Note***
No check in after 10 PM!
If you can not make it by 10:00 pm you could speak with the manager in advance and we will try to get you in your room that night. Please e-mail us and explain your itinerary.

Checkins after 5pm, this is so we can provide you with a clean and ready apartment.

13% Tax not included in the rates shown online.

Strict Cancellation Policy: Cancel 7 days before your reservation or you will be charged for the duration of your reserved stay

Under New Management: Jan 16th 2018
----------------------- View House Rules

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Reviews & Ratings

  • Value For Money 8.0

  • Security 9.3

  • Location 9.3

  • Staff 8.0

  • Atmosphere 9.3

  • Cleanliness 8.0

  • Facilities 9.3

Latest Reviews

  • 10.0


    23 Jun 2019
    Awesome and amazing
    Canada, Couple, 41+
  • 10.0


    13 Feb 2019
    Great place to stay, good location close to town
    England, Couple, 31-40
  • 9.7


    07 Jan 2019
    Wonderful experience, KWH staff is professional,kind and caring. The bunk rooms are a top value and meet good travelers to vist with each day. The semi private have a sunset view with upgraded, newer furnishings. I would absolutely recommend KWH as a choice to visit the Big island !!
    USA, Male, 41+
  • 9.1


    14 Jan 2019
    We really enjoyed our stay at Koa Wood Hale. The staff was extremely friendly! It was loud at night and pretty much all of the doors need some WD-40 but other than that, we would definitely stay here again. The beds were comfy enough and the bathrooms were super clean, as well as the common areas. They were very accommodating when it came to us parking the car. If you’re in one of the back rooms, you’ll hear running water at all times but it was actually kind of soothing.
    USA, Couple, 25-30
  • 8.9


    23 Jan 2019
    Didn't spend a whole lot of time here, but the location is pretty great and the full kitchen was a nice addition also
    USA, Female, 18-24
  • 8.6


    17 Feb 2019
    Clean hostel, close to downtown Kona. The best part about it was the very very easy check-in process. We only stayed one night, but it seemed to be fairly quiet and secure. One complaint though. I am a young woman, and I booked the hostel for my (gay) male friend and I. The owner greeted us. He did not shake my hand or speak to me, despite the booking being in my name. He said something about not wanting “sissies” in his hostel, and said he was glad we were a couple. Not a good place for LGBTQ.
    Canada, Mixed Group, 18-24
  • 8.0


    18 Jan 2019
    The mattresses were stained but no sign of bugs. The manager was flirting with one of girls staying there and wouldn't take a hint that it was unwelcome and uncomfortable. Other than that, employees were nice, it was a cool set up, and awesome location!
    USA, Female, 18-24
  • 7.7

    Very Good

    09 Mar 2019
    We were given a twin bedroom even though we booked a double, then overheard the next night that two friends were given the double next door as a mistake, but didn't ask to move. Facilities are great! Everything is within walking distance. No air con but ceiling fan was good.
    England, Couple, 18-24
  • 6.6


    25 Jan 2019
    I had booked a private double room, and it was not available when we arrived. We ended up in the dorm room with squeaky bunk beds. It was adequately clean and comfortable. I had to negotiate for a discount due to the booking mix up, and was unimpressed that I wasn’t notified about the booking problem In Advance.
    Canada, Female, 31-40
  • 4.9


    27 Jan 2019
    I wrote the Hostal several days in advance to ask if I could switch days and they didn’t have the courtesy to reply much less refund, I’m disappointed they didn’t even reply.
    USA, Female, 41+
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  • Free City Maps
  • Free Internet Access
  • Free Parking
  • Free WiFi
  • Linen Included
  • Towels Included
  • Bicycle Parking
  • Book Exchange
  • Breakfast Not Included
  • Cable TV
  • Ceiling Fan
  • Common Room
  • Hot Showers
  • Outdoor Terrace
  • Parking
  • Self-Catering Facilities
  • Utensils
  • Washing Machine
  • Bicycle Hire
  • Housekeeping
  • Internet Access
  • Laundry Facilities
  • Towels for hire
Food & Drink
  • Tea & Coffee Making Facilities
  • Board Games
  • DVD's
  • Wi-Fi