Group Booking Terms and Conditions

Because you are making a Group Booking, there are additional Terms and Conditions that apply. Please read them and click 'I Accept' below to continue with your booking

General Group Booking Terms

By making a group reservation through you agree to the following terms and conditions as set by and as set by the hostel in question.

  • In order to make a group reservation on it is necessary to pay a deposit. The balance is due directly to the hostel according to their payment conditions.
  • The booking deposit is non-refundable.
  • Please note that any cancellations must be notified directly to the hostel at least 24 hours in advance of your scheduled arrival date, unless otherwise stated in the hostel's conditions.
  • are not responsible for changes or amendments to your reservation once it has been processed. All correspondence with regard to changes to your booking need to be dealt with directly with the hostel.
  • Cancellations for reservations must be made directly with the hostel and must conform with the individual hostels cancellation policy (see below)
  • It is your responsibility to pay the balance of your accommodation cost to the hostel in accordance with their payment conditions (see below). Failure to do so may result in your reservation being cancelled by the hostel.
  • Individual hostels may have special booking conditions relating to group stays, please read the hostel booking conditions carefully before making your reservation.

Hostel Specific Terms & Conditions

The remainder of the amount due will be charged to your credit card ???? Should numbers or room selection change, the per person deposit times the number of people who actually travelled will be deducted from the total accommodation charge levvied by the hostel.

The following group types are not accepted by this hostel: Holiday with Friends, Junior / Primary School, High / Secondary School, College / University, Business Trip, Stag/Hen/Bachelor Party, Sports Group, Cultural Group If you have misrepresented the type of group you are booking for, your booking may be cancelled by the hostel."

Any cancellations resulting from agreement to these terms and conditions under false pretences will result in loss of deposit.

Book more than 7 days in advance for Free Cancellation.
  • Great Location
  • Brilliant Staff
  • Awesome Cleanliness
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Property Description

We have a colorful common area, the bar is open 24hrs and there are several wooden tables and chairs where you can comfortably sit have some fun or just chill out, listen to good music or just read a book..

In the hall there's a TV and a sofa for meeting people from around the world, thus creating a pleasant and multicultural atmosphere.
Our young and multilingual staff is always available to meet all queries. If you have problems getting here please do not hesitate to contact us.

Our hostel is located in very central area of the city, near by have lots of bars, clubs, discotheques and also next to the hotel is one of the best shopping areas. you can reach any point in the city by the public transport that stop near us.

Koala Hostel Policies and Conditions:

Cancellation policy: 48h before arrival.

Check in from 16:00
Check out before 12:00.

Payment upon arrival by cash or credit card (with 5% commission)

City tax 2€ per person per night just for guests over 30 years

Free wifi
Breakfast included.

- We have a 24h bar so it's forbidden to bring alcoholic drinks from outside
- It's strictly forbidden to bring any type of food or drink in the dorms (except water)
- We provide sheets but not towels, bring yours. (we can rent one for 2€)
- if you will use our locker (free) bring a padlock to close it (otherwise we can sell it for 3€)
- mosquitos repellent (May to September)
- adaptor for power supply, italian plug can maybe be different
(we can sell a universal adaptor for 3€)
- ear plugs might be useful
- ATTENTION!! If you pay by credit or debit card we charge a bank commission of 5%
- if you are a group collect all your passports and money if you pay cash.
You can pay separately but only one payment by debit or credit card is allowed.
- check in time after 1pm
- check out before 12pm (after 10€ sanction) NO 'LATE CHECK OUT' EXISTS
- You can leave luggage after check out and collect them before 7pm, the service is free
- Guests older than 30 years must pay the holyday city tax of 2€ for each day of staying.

READ CAREFULLY and print attachment you receive from the property after booking.
ATTENTION: if you have used a disposable credit card to book on or a card with funds less than the amount of the first night we will not keep your reservation as valid. And we don't give any warning till the day of your check in. View House Rules


Make Milan your home from home at Koala Hostel. Catch a movie on our projector screen in the colourful shared lounge, or stretch out on a sofa in the hall after a day in the city. Like our 24-hour reception, our bar is open all day and night if you need a cold one (or fancy a chat). Plus, our multilingual staff are here to answer the questions Google can’t – still, feel free to log onto the free Wi-Fi. Make the most of our free breakfasts to top off your stay.


You’ll find us in central Milan, within walking distance of cafés, bars and impressive architecture. Cross Milan Cathedral off your list on day one, it’s just a 40-minute walk away. Sforza Castle can be reached on foot in 45 minutes too. Malpensa Airport is an hour away by public transport. Take the XP1 train to Milano Cadorna, then change for the M2 metro to Loreto – our nearest station and just a 3-minute walk away. From Milan Central Station, we’re 7 minutes on the M2 metro, or an 18-minute walk.

Rooms and Dorms

Stay in one of our mixed dorms or book into a female-only room. Most have en-suite bathrooms, and all come with free linen – just remember to pack a towel! We have air con to keep our rooms at a pleasant temperature. Your backpack can be stored safely in your locker, and we have padlocks for sale at reception.

Extras and activities

Check your free city map to make sure you have your tour plotted and perfected. Need cash? We have an ATM on-site to save you searching the streets. Meet with other guests and bond over a board game or a DVD. Or, show them your skills in the communal kitchen and cook up some pasta (or a speciality of your own home country!). Our laundry facilities are also there for you to use.

View House Rules

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Reviews & Ratings

  • Value For Money 6.6

  • Security 8.0

  • Location 7.7

  • Staff 7.5

  • Atmosphere 6.5

  • Cleanliness 7.2

  • Facilities 6.2

Latest Reviews

  • 8.0


    25 Jun 2019
    The staff is friendly and helpful. But the room is kind of hot.
    Vietnam, Male, 25-30
  • 7.4

    Very Good

    01 Jul 2019
    The place is basic, not more. There's no Wi-Fi signal in some of the rooms and breakfast was pretty lame.
    Israel, Male, 41+
  • 7.1

    Very Good

    24 Jun 2019
    Hostel is good. No Aircon/Fans in room, Sauna like conditions sleeping on hot days.
    Australia, Male, 25-30
  • 6.9


    11 Jul 2019
    They advertise for A/C, but there was no A/C. The room was at least 80 degrees, as I was sweating just standing there. The desk worker didn't know what was going on but brought us a small floor fan to plug next to our bunk bed. Around midnight the worker came back and took the fan and said he'll bring a new one. He never did. He lied. All of us in the room spent the night striped in our undies sweating. The next morning I saw the fan at the desk. The desk worker took our fan for himself. RUDE!
    USA, Female, 18-24
  • 5.7


    08 Jul 2019
    You can’t lock any of the doors anywhere in the property, anyone could walk in to your room without passing reception. When we requested keys we were told that it is “not possible” even though there is clearly locks on the doors of every room. When I asked if there was anyone to discuss this with I was told the only thing to be done is to email the hostel email at 11pm at night as we were leaving the hostel to go out. For a hostel in a city centre this level of security is not good enough.
    England, Male, 18-24
  • 5.1


    03 Jul 2019
    1/4 of the showers were working during my stay and by working I mean water came out but it didn’t heat up. The whole hostel was extremely hot due to no aircon anywhere, this makes it very uncomfortable to sleep in and not a nice thing to come back to when you’ve been walking around in heat all day. The wifi didn’t work in the rooms only in the common room. There was a smell that lingered. Only plus is there was a small locker in each room for each person for valuables but nothing for bags.
    Australia, Female, 18-24
  • 4.6


    09 Jul 2019
    Our shower leaked into our room, annoying key card system
    USA, Male, 18-24
  • 4.3


    27 Jun 2019
    They screwed up our reservation. The heat was UNBEARABLE. Expensive
    USA, All Male Group, 18-24
  • 3.1


    28 Jun 2019
    one of the worst hostels I've ever stayed in. it's just a matter of question when everything is going to fall apart since a lot of things were half broken already. no service what so ever. very warm and two toilets for all people that shares rooms are crazy.
    Sweden, Female, 25-30
  • 2.3


    05 Jul 2019
    Do NOT stay in this hostel! Avoid!!! Breakfast was lame, the showers “worked” but no hot water, & the staff wasn’t very helpful. When I finally got a shower with some hot water, it wasn’t very clean and there was a tube coming from the ceiling that was taped on the wall and it was dripping into the shower. The WiFi didn’t work in the room and there’s no ac. They only have small lockers in the room so you can’t put all of your belongings in it. Save your money & the hassle-book some where else.
    USA, Female, 18-24
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  • Free Breakfast
  • Free City Maps
  • Free Internet Access
  • Free WiFi
  • Linen Included
  • Adaptors
  • Air Conditioning
  • Bicycle Parking
  • Book Exchange
  • Cable TV
  • Ceiling Fan
  • Common Room
  • Hair Dryers
  • Hot Showers
  • Parking
  • Security Lockers
  • Self-Catering Facilities
  • 24 Hour Reception
  • 24 Hour Security
  • Currency Exchange
  • Internet Access
  • Luggage Storage
  • Towels for hire
Food & Drink
  • Bar
  • Cafe
  • Meals Available
  • Tea & Coffee Making Facilities
  • Board Games
  • DVD's