Group Booking Terms and Conditions

Because you are making a Group Booking, there are additional Terms and Conditions that apply. Please read them and click 'I Accept' below to continue with your booking

General Group Booking Terms

By making a group reservation through you agree to the following terms and conditions as set by and as set by the hostel in question.

  • In order to make a group reservation on it is necessary to pay a deposit. The balance is due directly to the hostel according to their payment conditions.
  • The booking deposit is non-refundable.
  • Please note that any cancellations must be notified directly to the hostel at least 24 hours in advance of your scheduled arrival date, unless otherwise stated in the hostel's conditions.
  • are not responsible for changes or amendments to your reservation once it has been processed. All correspondence with regard to changes to your booking need to be dealt with directly with the hostel.
  • Cancellations for reservations must be made directly with the hostel and must conform with the individual hostels cancellation policy (see below)
  • It is your responsibility to pay the balance of your accommodation cost to the hostel in accordance with their payment conditions (see below). Failure to do so may result in your reservation being cancelled by the hostel.
  • Individual hostels may have special booking conditions relating to group stays, please read the hostel booking conditions carefully before making your reservation.

Hostel Specific Terms & Conditions

The remainder of the amount due will be charged to your credit card 1 week prior to arrival. Should numbers or room selection change, the per person deposit times the number of people who actually travelled will be deducted from the total accommodation charge levvied by the hostel.

Cancellation / No Show & Reduction in Numbers Policy

Any cancellation from the group must be notified at least 15 days prior to arrival to receive a full refund less the 15% non-refundable deposit already paid. Increases in the number of guests are subject to availability and will be charged at the current applicable rate. Should the number in the group or nights of stay drop below the original booking, refunds will be as detailed in the cancellation conditions below. The rate may also be reviewed at Koisi Hostel discretion.
If any of your group fail to arrive, without notification, on the arrival date then the bed will automatically be charged as a non-arrival for all nights of the stay and there will be no refunds. That bed could be sold again online.
If the group falls below our minimum group level of 9 guests due to cancellations or non-arrival then Koisi Hostel will withdraw any group discounts and then the current advertised rate on our website will be applied to the booking.
In the event you wish to cancel your booking the following conditions apply to the total value of your group reservation:
More than 15 days prior to arrival - Full Refund (excluding deposit)
Within 1-2 weeks - 75% Cancellation charge will apply
1 week or less - 100% Cancellation charge will apply

Additional Terms and Conditions

A group reservation remains as provisional until a non-refundable deposit amounting to 15% of the total booking value has been received. Koisi Hostel reserves the right to cancel any booking with a provisional status once reasonable efforts have been made to contact you.
Once this deposit has been received the group reservation becomes guaranteed and subject to our Group Terms and Conditions.
Once the deposit is received a Confirmation clearly stating the deposit paid will be forwarded to you and will also act as your receipt.
A pro forma invoice for the balance of the payment will also be forwarded to you at the time of the deposit payment. The remaining of the total fee must be received by Koisi Hostel no later than 15 days prior to arrival. Please allow an extra 5 working days prior to the payment due date for a bank transfer to clear.
Koisi Hostel accepts no responsibility for chasing payment of the balance. If the remaining balance is not received 15 days prior to arrival Koisi Hostel will endeavour to contact you. In the event you cannot be contacted then the group reservation will be cancelled and the 15% non-refundable deposit will be retained by Koisi Hostel.
A final rooming list and arrival time should be provided to Koisi Hostel 15 days prior to your arrival. Should the numbers in the group fall below the confirmed number then the cancellation conditions below will apply and the rate quoted may be reviewed discretion of Koisi Hostel.

Check-in/out – Room deposit – Behaviour
Groups Check-in time is any time after 3pm on the date of arrival. Check-out time is any time before 12am on the date of departure.
All guests will have to provide photo identification in the form of a passport, driving license or European ID Card. All guests will be required to sign a rooming list on arrival which will state they agree to our Terms & Conditions of stay. In order to speed up the check in process, groups can provide passports, pay the security deposit and agree to our T&C in advance.
All Group Reservations are asked to authorise a security deposit on arrival; this amount per person will be charged to a Credit or Debit card on check-in. The amount per person will be stated on your Group Contract. This authorised deposit is fully refundable on check-out should all rooms and property be in an acceptable manner.
During your group’s stay the Duty Manager nominated by Koisi Hostel reserves the right to inspect any rooms occupied by your group without notice.
Should any guests within a group reservation be found to have non-paying guests in their room, the group leader will be responsible for payment of the extra accommodation requirements, failure to pay for non-registered guests may result in the whole group reservation being terminated without refund.
Should any group members become unruly resulting in complaints from other guests, Koisi Hostel reserves the right to cancel the group reservation which will result in early eviction from the property without any monies refunded.

The following group types are not accepted by this hostel: Junior / Primary School, Stag/Hen/Bachelor Party If you have misrepresented the type of group you are booking for, your booking may be cancelled by the hostel."

Additional Info:

Minimum group size - 9 people

Any cancellations resulting from agreement to these terms and conditions under false pretences will result in loss of deposit.

Book more than 3 days in advance for Free Cancellation.
  • Great Location
  • Brilliant Staff
  • Excellent Cleanliness
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Property Description

We are ready!

The Koisi Hostel is taking every necessary measure to increase hygiene and security measures in the midst of the coronavirus outbreak.
- We’re equipped with sanitization in all common areas and public spaces
- Enhanced cleanliness
- We’ll be operating in full compliance with CDC (Center for Disease Control and Prevention) recommendations

We are situated in El Antiguo (named precisely for being the original nucleus of the city), that lies adjacent to Ondarreta Beach and Mount Igeldo. It is a peaceful and elegant area, but also very vibrant. Home of some of the best tourist attractions such as the Palacio Miramar, Concha Bay, Ondarreta Beach and the Wind’s Comb, admirable work of the sculptor Eduardo Chillida and today one of the city’s most iconic and beautiful corners. View House Rules

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Reviews & Ratings

  • Value For Money 7.8

  • Security 9.0

  • Location 7.4

  • Staff 7.8

  • Atmosphere 7.2

  • Cleanliness 8.4

  • Facilities 7.7

Latest Reviews

  • 9.7


    09 Aug 2021
    Great hostel, very good value for money. Staff friendly and very helpful (speaking English).
    France, Female, 41+
  • 9.4


    05 Jul 2021
    Good hostel
    Colombia, Female, 31-40
  • 8.6


    19 Jan 2022
    Me preocupaba que la ubicación sea muy lejos del centro de la ciudad, pero la caminata es bellísima y gracias a eso conocí partes de Donosti que sino no hubiese pisado. Muy buen ambiente e instalaciones comunes.
    Spain, Female, 18-24
  • 8.6


    09 Jul 2021
    It is strange for a 8 person dorm to only have 1 shower and toilet to share. Otherwise a very nice stay.
    USA, Male, 25-30
  • 7.7

    Very Good

    02 Aug 2021
    A little far away from downtown like a 30 minute walk but there are great cafes and stores right down the street. And a really cool beach like a 5 minute walk. And the hostel was cool too, I’m glad no one was there though I couldn’t imagine sharing a full 6 person room because it would have been tight. The downstairs bar was nice to have as well. Reasonably priced and decent food. Friendly staff when you could find them.
    USA, Male, 18-24
  • 7.1

    Very Good

    05 Sep 2021
    couldn't use the ac, cuz it leaked and there was water everywhere...the sign says Only good vibes...I didnt get any... went on the terrace, got locked out, and I had to climb circular stairs, to get out...I can't climb!!!
    Spain, Female, 41+
  • 6.9


    28 Oct 2021
    Not bad but not great. There isn't really any staff, you just check in/out yourself and fill out something online if you have any issues. The shower could have been cleaner and flooded into the rest of the bathroom/bedroom. The cafe downstairs is super convenient but the common areas/atmosphere aren't great for meeting people. The location is at the top of a big hill but the walk to/from the city center is all along the beach which I loved!! Overall it was cheap and okay but no great experience.
    USA, Female, 18-24
  • 6.0


    23 Sep 2021
    I didn't really like the hostel. Unclearity. Super noisy in the canteen. Stressed atmosphere. Location quite far from centre. There is a reception desk which is closed all the time so (maybe because covid?) had to deal with an automatic checkin/checkout. This didn't seem to work for none and then there was none around to help. Only one girl with an annoying voice who probably had to do everything on her own (serving food, helping people, opening doors) and wasn't nice at all - no vacation vibes.
    Netherlands, Female, 25-30
  • 5.7


    06 Aug 2021
    The room wasn’t clean. There were still hairs everywhere en shampoo on the walls of the shower. After calling with hospitality they let the guy from the bar clean it but he only had a broom and a mop so it was still not cleaned well enough. The cleaner could only come the next morning. We only stayed two nights. One in a room that wasn’t clean, so no I don’t think it was value for the money and they didn’t offer any compensation for the inconvenience or an answer to the email with pictures.
    Netherlands, Couple, 25-30
  • 5.1


    18 Sep 2021
    Wouldn’t recommend this hostel, the staff are very unhelpful and quite rude. When we arrived we had booked for 3 nights however then wanted to changed to 2 and we were still within the cancellation period. The manager said there was nothing they could do as everything is done online and the hostel has nothing to do with bookings. So we ended up paying for a night we didn’t use. There was no activities organised and no explanation of local area.
    England, Female, 18-24
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  • Free City Maps
  • Free Internet Access
  • Free WiFi
  • Linen Included
  • Air Conditioning
  • Bicycle Parking
  • Book Exchange
  • Breakfast Not Included
  • Common Room
  • Cots Available
  • Elevator
  • Hair Dryers
  • Hot Showers
  • Key Card Access
  • Microwave
  • Outdoor Terrace
  • Reading Light
  • Security Lockers
  • Wheelchair Friendly
  • 24 Hour Reception
  • 24 Hour Security
  • Housekeeping
  • Internet Access
  • Luggage Storage
  • Towels for hire
  • Wake-up calls
Food & Drink
  • Bar
  • Cafe
  • Meals Available
  • Restaurant