Group Booking Terms and Conditions

Because you are making a Group Booking, there are additional Terms and Conditions that apply. Please read them and click 'I Accept' below to continue with your booking

General Group Booking Terms

By making a group reservation through you agree to the following terms and conditions as set by and as set by the hostel in question.

  • In order to make a group reservation on it is necessary to pay a deposit. The balance is due directly to the hostel according to their payment conditions.
  • The booking deposit is non-refundable.
  • Please note that any cancellations must be notified directly to the hostel at least 24 hours in advance of your scheduled arrival date, unless otherwise stated in the hostel's conditions.
  • are not responsible for changes or amendments to your reservation once it has been processed. All correspondence with regard to changes to your booking need to be dealt with directly with the hostel.
  • Cancellations for reservations must be made directly with the hostel and must conform with the individual hostels cancellation policy (see below)
  • It is your responsibility to pay the balance of your accommodation cost to the hostel in accordance with their payment conditions (see below). Failure to do so may result in your reservation being cancelled by the hostel.
  • Individual hostels may have special booking conditions relating to group stays, please read the hostel booking conditions carefully before making your reservation.

Hostel Specific Terms & Conditions

The remainder of the amount due will be charged to your credit card 1 week prior to arrival. Should numbers or room selection change, the per person deposit times the number of people who actually travelled will be deducted from the total accommodation charge levvied by the hostel.

Cancellation / No Show & Reduction in Numbers Policy

Any cancellation from the group must be notified at least 15 days prior to arrival to receive a full refund less the 15% non-refundable deposit already paid. Increases in the number of guests are subject to availability and will be charged at the current applicable rate. Should the number in the group or nights of stay drop below the original booking, refunds will be as detailed in the cancellation conditions below. The rate may also be reviewed at Koisi Hostel discretion.
If any of your group fail to arrive, without notification, on the arrival date then the bed will automatically be charged as a non-arrival for all nights of the stay and there will be no refunds. That bed could be sold again online.
If the group falls below our minimum group level of 9 guests due to cancellations or non-arrival then Koisi Hostel will withdraw any group discounts and then the current advertised rate on our website will be applied to the booking.
In the event you wish to cancel your booking the following conditions apply to the total value of your group reservation:
More than 15 days prior to arrival - Full Refund (excluding deposit)
Within 1-2 weeks - 75% Cancellation charge will apply
1 week or less - 100% Cancellation charge will apply

Additional Terms and Conditions

A group reservation remains as provisional until a non-refundable deposit amounting to 15% of the total booking value has been received. Koisi Hostel reserves the right to cancel any booking with a provisional status once reasonable efforts have been made to contact you.
Once this deposit has been received the group reservation becomes guaranteed and subject to our Group Terms and Conditions.
Once the deposit is received a Confirmation clearly stating the deposit paid will be forwarded to you and will also act as your receipt.
A pro forma invoice for the balance of the payment will also be forwarded to you at the time of the deposit payment. The remaining of the total fee must be received by Koisi Hostel no later than 15 days prior to arrival. Please allow an extra 5 working days prior to the payment due date for a bank transfer to clear.
Koisi Hostel accepts no responsibility for chasing payment of the balance. If the remaining balance is not received 15 days prior to arrival Koisi Hostel will endeavour to contact you. In the event you cannot be contacted then the group reservation will be cancelled and the 15% non-refundable deposit will be retained by Koisi Hostel.
A final rooming list and arrival time should be provided to Koisi Hostel 15 days prior to your arrival. Should the numbers in the group fall below the confirmed number then the cancellation conditions below will apply and the rate quoted may be reviewed discretion of Koisi Hostel.

Check-in/out – Room deposit – Behaviour
Groups Check-in time is any time after 3pm on the date of arrival. Check-out time is any time before 12am on the date of departure.
All guests will have to provide photo identification in the form of a passport, driving license or European ID Card. All guests will be required to sign a rooming list on arrival which will state they agree to our Terms & Conditions of stay. In order to speed up the check in process, groups can provide passports, pay the security deposit and agree to our T&C in advance.
All Group Reservations are asked to authorise a security deposit on arrival; this amount per person will be charged to a Credit or Debit card on check-in. The amount per person will be stated on your Group Contract. This authorised deposit is fully refundable on check-out should all rooms and property be in an acceptable manner.
During your group’s stay the Duty Manager nominated by Koisi Hostel reserves the right to inspect any rooms occupied by your group without notice.
Should any guests within a group reservation be found to have non-paying guests in their room, the group leader will be responsible for payment of the extra accommodation requirements, failure to pay for non-registered guests may result in the whole group reservation being terminated without refund.
Should any group members become unruly resulting in complaints from other guests, Koisi Hostel reserves the right to cancel the group reservation which will result in early eviction from the property without any monies refunded.

The following group types are not accepted by this hostel: Junior / Primary School, High / Secondary School, Business Trip, Stag/Hen/Bachelor Party If you have misrepresented the type of group you are booking for, your booking may be cancelled by the hostel."

Additional Info:

Minimum group size - 9 people

Any cancellations resulting from agreement to these terms and conditions under false pretences will result in loss of deposit.

Book more than 7 days in advance for Free Cancellation.
  • Great Location
  • Superb Staff
  • Fantastic Cleanliness
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Property Description

We are situated in El Antiguo (named precisely for being the original nucleus of the city), that lies adjacent to Ondarreta Beach and Mount Igeldo. It is a peaceful and elegant area, but also very vibrant. Home of some of the best tourist attractions such as the Palacio Miramar, Concha Bay, Ondarreta Beach and the Wind’s Comb, admirable work of the sculptor Eduardo Chillida and today one of the city’s most iconic and beautiful corners. View House Rules

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Reviews & Ratings

  • Value For Money 8.2

  • Security 9.2

  • Location 7.8

  • Staff 9.3

  • Atmosphere 8.5

  • Cleanliness 9.0

  • Facilities 8.6

Latest Reviews

  • 10.0


    12 Sep 2019
    This hostel is extremely nice! A great bar and common area with extremely friendly staff. A bit of a walk to the city center but the beach is beautiful to walk on!
    Canada, Couple, 18-24
  • 9.7


    22 Aug 2019
    Away from the main part of town, up a quiet residential street that was easy and not expensive to park on. A 5-10 minute walk to the family friendly La Concha beach. A 5 minute bus ride to the town centre which the children enjoyed. The standard family room with en suite was perfect for our young family of 4 and the rooms were well furnished and modern. The bar/ cafe and reception staff couldn’t have been more helpful, especially as our 6 yr old had special dietary medical needs
    England, Mixed Group, 41+
  • 9.4


    12 Sep 2019
    Great hostel! The room set up was great, each bed had a light and power point and pouch to hold your phone ect. Wifi worked well, the bathrooms were very clean and huge! Laundry was great, if you need to do washing I highly recommend doing it here. It was a quiet and nice hostel close to the beach and definitely value for money.
    Australia, Female, 18-24
  • 9.4


    23 Aug 2019
    Great place to stay! Close to centre ish, 30min walk. Nice vibe. Bit pricey for a hostel but I think that’s just San Sebastián in general. Would come back!
    New Zealand, Female, 25-30
  • 9.1


    14 Aug 2019
    Koisi was the nicest hostel we stayed at our whole three month trip around Europe. We stayed in an 8 bed dorm and was roomy, very clean and the beds were super comfy! The night we arrived it was assumption day and there was a beautiful firework outside our window. Staff were friendly and helpful! A bit pricey but all of San Sebastián is so do recommend.
    Australia, Couple, 18-24
  • 8.6


    07 Sep 2019
    Very comfortable hostel with great staff. Location is a bit rough, as it is far away from everything and on a hill. The bus nearby is easy, though. And the walk to town is long but very nice!
    USA, Male, 18-24
  • 8.0


    13 Aug 2019
    Really clean and spacious rooms. The shower and toilet very clean however our ‘en-suite’ room was a shared bathroom with another room and the shower door had no lock and didn’t close fully. The kitchen food looked nice and breakfast was well priced however we didn’t get it. Location was 40 minutes out of town and a 10 minute walk to the beach. Although we much enjoyed our stay.
    Australia, Female, 18-24
  • 6.6


    13 Aug 2019
    Enjoyed stay but to far away from the action. Apart from that good.
    Australia, Male, 41+
  • 6.0


    09 Aug 2019
    Nice hostel with friendly staff. The airconditioning is nice, showers are really good, but beds are a bit short (and im 1.61 meters!!!). Hostel is quite far from the old town (30 minutes walking) and the hostel is quiet. Lot of rules: no party, no music, etc...
    Netherlands, Female, 25-30
  • 4.0


    23 Aug 2019
    Staff at the reception was friendly. Price for the room is quite expensive for an hostel (50€/night) and we have had an A/C issue the second night and couldn't sleep the whole night due to noise. I asked for a discount/partial refund for the second night because nobody in the room could sleep. Reception staff asked me to write an email to the manager named Iratxe. I wrote twice to Iratxe and she didn't bother to reply. Customer satisfaction doesn't seem to be a priority for her.
    France, Male, 25-30
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  • Free City Maps
  • Free Internet Access
  • Free WiFi
  • Linen Included
  • Air Conditioning
  • Bicycle Parking
  • Book Exchange
  • Breakfast Not Included
  • Common Room
  • Cots Available
  • Elevator
  • Hair Dryers
  • Hot Showers
  • Key Card Access
  • Microwave
  • Outdoor Terrace
  • Reading Light
  • Security Lockers
  • Wheelchair Friendly
  • 24 Hour Reception
  • 24 Hour Security
  • Housekeeping
  • Internet Access
  • Luggage Storage
  • Towels for hire
  • Wake-up calls
Food & Drink
  • Bar
  • Cafe
  • Meals Available
  • Restaurant