Group Booking Terms and Conditions

Because you are making a Group Booking, there are additional Terms and Conditions that apply. Please read them and click 'I Accept' below to continue with your booking

General Group Booking Terms

By making a group reservation through you agree to the following terms and conditions as set by and as set by the hostel in question.

  • In order to make a group reservation on it is necessary to pay a deposit. The balance is due directly to the hostel according to their payment conditions.
  • The booking deposit is non-refundable.
  • Please note that any cancellations must be notified directly to the hostel at least 24 hours in advance of your scheduled arrival date, unless otherwise stated in the hostel's conditions.
  • are not responsible for changes or amendments to your reservation once it has been processed. All correspondence with regard to changes to your booking need to be dealt with directly with the hostel.
  • Cancellations for reservations must be made directly with the hostel and must conform with the individual hostels cancellation policy (see below)
  • It is your responsibility to pay the balance of your accommodation cost to the hostel in accordance with their payment conditions (see below). Failure to do so may result in your reservation being cancelled by the hostel.
  • Individual hostels may have special booking conditions relating to group stays, please read the hostel booking conditions carefully before making your reservation.

Hostel Specific Terms & Conditions

The remainder of the amount due will be charged to your credit card on arrival. Should numbers or room selection change, the per person deposit times the number of people who actually travelled will be deducted from the total accommodation charge levvied by the hostel.

The following group types are not accepted by this hostel: Junior / Primary School, High / Secondary School, Stag/Hen/Bachelor Party, Cultural Group If you have misrepresented the type of group you are booking for, your booking may be cancelled by the hostel."

Any cancellations resulting from agreement to these terms and conditions under false pretences will result in loss of deposit.

Book more than 4 days in advance for Free Cancellation.
  • Perfect Location
  • Superb Staff
  • Fantastic Cleanliness
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Property Description

Welcome to La Abuelita Hostal & Terraza:
Discover San Cristóbal and be amazed with La Abuelita Hostal & Terraza, Posada del Abuelito´s sister hostel. Offering travelers clean, safe, comfortable and quality accommodations at a Great price and an exceptional location!. La Abuelita Hostal & Terraza is a wonderfully friendly, modern and beautiful property with clean and comfortable rooms, great commune areas furnished in good Taste.
Located 5 min. away from the bus station, central Plaza & Cathedral are five blocks from us. El Carmen Arch is 3 blocks away while Handcrafts Market is 200 meters from the property. Eight blocks from 'El Cerrito de San Cristóbal' Church, La Merced Church is a 10-minute walk as well as Santo Domingo Church. Also, 5 min. walk from the two main touristic pedestrian streets.
*Please Note that we are NOT a Party Hostel. San Cristóbal offers so many options to go out and enjoy. If you want any tips on where to go out and enjoy the party scene Our Staff will be more than happy to help out with information!
-Unique Tours and Info:
The friendly, multilingual staff is always happy to assist with tourist information, tour and transport bookings and lots of helpful advice! We have a variety of tours including an expedition to a local coffee plantation, horseback-riding, rock-climbing trips, hiking, culturally responsible visits to local Indigenous villages and more. Many tours are unique and only found in La Abuelita Hostal & Terraza!

Facilities include: an immaculate 10 bed mixed dormitory, Girls dormitory (6 pax), private rooms with en-suite bath and a beautiful suite with a private terrace. Providing a Prefect combination for all your Needs at a Great Value!
Guests enjoy the use of a clean, Beautiful and well equipped community kitchen, with coffee maker, microwave, 2.5 refrigerators, stove, we offer FREE clean water for cooking and drinking, FREE Local Coffee and a great selection of Teas to enjoy in our spacious dinning room.
Also, you are welcome to spend the chilly nights in front of the fire in our Living room – drink wine, roast marshmallows, play our selection of fun Board Games or just hang out and make new friends!
All rooms are equipped with electrical outlets, FREE bath towels, extra blankets and hangers. Hot water available 24 hrs. with good Pressure in Showers , we clean daily the rooms, common spaces and keep on top of maintenance. Also with 24 hrs. reception and you will get a key to have access anytime.
Other amenities include FREE internet and Wi-Fi, FREE luggage storage and FREE lockers in the dorms.
We work hard every day to make La Abuelita Hostal & Terraza better constantly improving; taking guests needs into consideration making us one the Best Places to stay in San Cristóbal de Las Casas, Chiapas!
Come join us at our beautiful and friendly home! It's a wonderfully warm and relaxed vibe and we would love to get to know you!

La Abuelita Hostel & Terrace, policies and conditions:

Cancellation policy: Up to 72h before your arrival

Check in: 2:00 pm (if you arrive before we can store your bags)
Check out: before 11am
We appreciate if you share your approximate arrival time.

Your payment is made in cash at the time of your arrival

Taxes included.
Breakfast NOT included

Reception 24 hrs.
Children welcome
Smoke free space
The maximum period of extended stay is 14 days.
This property may pre-authorize your credit card View House Rules

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Reviews & Ratings

  • Value For Money 9.5

  • Security 9.7

  • Location 9.5

  • Staff 9.7

  • Atmosphere 8.5

  • Cleanliness 9.4

  • Facilities 9.0

Latest Reviews

  • 9.7


    12 Mar 2022
    One of the best hostals I've stayed in during my travels in Mexico. I stayed in a private room. The first thing I noticed was the nice welcoming from the staff in reception. My room was super clean and it smelled good. My bed was super comfortable, I think I can say it has been the most comfortable bed so far in Mexico. Shower was just perfect for me , and the Wi-Fi was great. This is not a party hostal but more of a relaxed chill hostal. Will definitely stay here again in the future.
    USA, Male, 31-40
  • 9.7


    13 Feb 2022
    Not a party hostel but definitely somewhere you can connect with other travellers and enjoy some downtime while exploring the beautiful San Cristobal. The rooms are cleaned well, the female dorm had two showers and a bathroom. Blankets provided and a gorgeous fire can be lit for the colder nights.
    England, Female, 18-24
  • 9.7


    08 Feb 2022
    This is a wonderful place to stay. Our room with a private terrace was amazing. There's lots of games available in the common areas and the kitchen looked really well stocked. Maybe not a great atmosphere though if you're after something very social.
    England, Couple, 25-30
  • 9.7


    18 Jan 2022
    La Abuelita is a home away from home. The kitchen is very nice. Everything was clean and tidy. The beds were comfortable and cozy. They had outlets and lamps for each bunk. The staff is also helpful and organized.
    USA, Female, 18-24
  • 9.4


    06 May 2022
    Amazing hostel for the price, the rooms are so nice and they even cleaned our private every day. Rooftop is amazing, free yoga mats, fantastic kitchen, free water and coffee and spices, and they have lots of nice lounging space to chill/work and good wifi. Only thinking lacking a bit is social atmosphere but if you’re looking for somewhere chill this is the place.
    Ireland, Couple, 25-30
  • 9.1


    28 Jan 2022
    Great location, good price. Nice room (private ensuite), comfortable bed. Shower had hot water, though not the best water pressure. Not much of an atmosphere while I was there.
    Israel, Male, 31-40
  • 8.9


    20 Mar 2022
    The master suite is beautiful but it lacks of where to hang your clothes. The sink was broken. The rest is fine and enjoyable, clean and spacious.
    Mexico, Female, 41+
  • 8.9


    11 Feb 2022
    Great little hostel. A bit quiet so maybe not great for solo travellers, but the staff are lovely and has a cosy family feel.
    England, Female, 18-24
  • 8.6


    11 May 2022
    This place really is working to make it the best it can be and you can see that. The kitchen is fantastic with everything you need and in excellent shape. Free coffee/ tea, oil, spices are extras that make it very nice. The dorms and beds are great also. Only feedback is work at making the shared spaces a little more welcoming and warm. There is a coldness to it. Maybe more cushions and rugs or something. It’s not entirely welcoming as is. Same with the terrace, some more chairs, etc.
    USA, Female, 31-40
  • 7.1

    Very Good

    20 Mar 2022
    Only stayed here for one night. Had problems communicating with staff and it was hard to make friends because the common areas are not great. Kitchen seems nice with all essentials. No curtains in dorm…
    Norway, Female, 25-30
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  • Free City Maps
  • Free Internet Access
  • Free WiFi
  • Linen Included
  • Towels Included
  • Book Exchange
  • Breakfast Not Included
  • Card Phones
  • Common Room
  • Follows Covid-19 sanitation guidance
  • Hair Dryers
  • Hot Showers
  • Iron / Ironing Board
  • Microwave
  • Outdoor Terrace
  • Reading Light
  • Safe Deposit Box
  • Security Lockers
  • Self-Catering Facilities
  • Utensils
  • 24 Hour Reception
  • Bicycle Hire
  • Housekeeping
  • Internet Access
  • Late check-out
  • Luggage Storage
  • Tours/Travel Desk
Food & Drink
  • Tea & Coffee Making Facilities
  • Board Games
  • Games Room
  • Wi-Fi