Group Booking Terms and Conditions

Because you are making a Group Booking, there are additional Terms and Conditions that apply. Please read them and click 'I Accept' below to continue with your booking

General Group Booking Terms

By making a group reservation through you agree to the following terms and conditions as set by and as set by the hostel in question.

  • In order to make a group reservation on it is necessary to pay a deposit. The balance is due directly to the hostel according to their payment conditions.
  • The booking deposit is non-refundable.
  • Please note that any cancellations must be notified directly to the hostel at least 24 hours in advance of your scheduled arrival date, unless otherwise stated in the hostel's conditions.
  • are not responsible for changes or amendments to your reservation once it has been processed. All correspondence with regard to changes to your booking need to be dealt with directly with the hostel.
  • Cancellations for reservations must be made directly with the hostel and must conform with the individual hostels cancellation policy (see below)
  • It is your responsibility to pay the balance of your accommodation cost to the hostel in accordance with their payment conditions (see below). Failure to do so may result in your reservation being cancelled by the hostel.
  • Individual hostels may have special booking conditions relating to group stays, please read the hostel booking conditions carefully before making your reservation.

Hostel Specific Terms & Conditions

The remainder of the amount due will be charged to your credit card on arrival. Should numbers or room selection change, the per person deposit times the number of people who actually travelled will be deducted from the total accommodation charge levvied by the hostel.

The following group types are not accepted by this hostel: Junior / Primary School, High / Secondary School, Stag/Hen/Bachelor Party, Cultural Group If you have misrepresented the type of group you are booking for, your booking may be cancelled by the hostel."

Any cancellations resulting from agreement to these terms and conditions under false pretences will result in loss of deposit.

Book more than 7 days in advance for Free Cancellation.
  • Perfect Location
  • Superb Staff
  • Fantastic Cleanliness
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Property Description

Welcome to La Abuelita Hostal & Terraza:
Discover San Cristóbal and be amazed with La Abuelita Hostal & Terraza, Posada del Abuelito´s sister hostel. Offering travelers clean, safe, comfortable and quality accommodations at a Great price and an exceptional location!. La Abuelita Hostal & Terraza is a wonderfully friendly, modern and beautiful property with clean and comfortable rooms, great commune areas furnished in good Taste.
Located 5 min. away from the bus station, central Plaza & Cathedral are five blocks from us. El Carmen Arch is 3 blocks away while Handcrafts Market is 200 meters from the property. Eight blocks from "El Cerrito de San Cristóbal" Church, La Merced Church is a 10-minute walk as well as Santo Domingo Church. Also, 5 min. walk from the two main touristic pedestrian streets.
*Please Note that we are NOT a Party Hostel. San Cristóbal offers so many options to go out and enjoy. If you want any tips on where to go out and enjoy the party scene Our Staff will be more than happy to help out with information!
-Unique Tours and Info:
The friendly, multilingual staff is always happy to assist with tourist information, tour and transport bookings and lots of helpful advice! We have a variety of tours including an expedition to a local coffee plantation, horseback-riding, rock-climbing trips, hiking, culturally responsible visits to local Indigenous villages and more. Many tours are unique and only found in La Abuelita Hostal & Terraza!

Facilities include: an immaculate 10 bed mixed dormitory, Girls dormitory (6 pax), private rooms with en-suite bath and a beautiful suite with a private terrace. Providing a Prefect combination for all your Needs at a Great Value!
Guests enjoy the use of a clean, Beautiful and well equipped community kitchen, with coffee maker, microwave, 2.5 refrigerators, stove, we offer FREE clean water for cooking and drinking, FREE Local Coffee and a great selection of Teas to enjoy in our spacious dinning room.
Also, you are welcome to spend the chilly nights in front of the fire in our Living room – drink wine, roast marshmallows, play our selection of fun Board Games or just hang out and make new friends!
All rooms are equipped with electrical outlets, FREE bath towels, extra blankets and hangers. Hot water available 24 hrs. with good Pressure in Showers , we clean daily the rooms, common spaces and keep on top of maintenance. Also with 24 hrs. reception and you will get a key to have access anytime.
Other amenities include FREE internet and Wi-Fi, FREE luggage storage and FREE lockers in the dorms.
We work hard every day to make La Abuelita Hostal & Terraza better constantly improving; taking guests needs into consideration making us one the Best Places to stay in San Cristóbal de Las Casas, Chiapas!
Come join us at our beautiful and friendly home! It's a wonderfully warm and relaxed vibe and we would love to get to know you!

La Abuelita Hostel & Terrace, policies and conditions:

Cancellation policy: Up to 72h before your arrival

Check in: 2:00 pm (if you arrive before we can store your bags)
Check out: before 11am
We appreciate if you share your approximate arrival time.

Your payment is made in cash at the time of your arrival

Taxes included.
Breakfast NOT included

Reception 24 hrs.
Children welcome
Smoke free space
The maximum period of extended stay is 14 days.
This property may pre-authorize your credit card View House Rules

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Reviews & Ratings

  • Value For Money 9.8

  • Security 9.9

  • Location 9.6

  • Staff 9.1

  • Atmosphere 8.8

  • Cleanliness 9.6

  • Facilities 9.4

Latest Reviews

  • 10.0


    15 Oct 2019
    Simple place, with clean rooms & what looked like a really stocked kitchen & lots of stuff to do in the hostel. The best thing is how great the staff are. They're super friendly & helpful so would 100% recommend.
    England, Couple, 31-40
  • 10.0


    29 Aug 2019
    Wow. The hostel was so clean all the time, the kitchen was fully equipped, they provided free rice and spices, free drinking water, coffee and tea. The beds are super comfy and showers are hot and the pressure perfect. The staff was always helpful. It felt like home to me and i was very happy that the hostel was so quiet and not a party hostel! Thank you ♥️
    Germany, Female, 25-30
  • 10.0


    18 Jul 2019
    Great hostel, super clean with cool interiors. Added perks are a towel soap and shampoo and coffee would highly recomend
    Australia, Female, 41+
  • 10.0


    29 Jun 2019
    Excellent location. Friendly staff. Very comfortable beds. Was going to say for a day or two and ended staying longer like most people in the hostel. Highly recommended.
    England, Male, 31-40
  • 9.7


    12 Sep 2019
    A really lovely hostel. Great facilities, comfortable beds, helpful staff. Would highly recommend.
    Australia, Male, 25-30
  • 9.7


    10 Jul 2019
    I stayed for one night in a double room with private bathroom. My room and the hostel was very clean and quiet. Cosy with a fantastic layout and great facilities. The mixed dorm room is more spacious and better ventilated than the female dorm. Comfortable atmosphere and friendly staff.
    Australia, Female, 41+
  • 9.4


    09 Sep 2019
    The hostel is new and really nice place, near center of the city and the staff were helpful all the time.
    Mexico, Female, 25-30
  • 9.1


    10 Jun 2019
    Pedro at reception was amazing, very smiley and very helpful! We had a private room with ensuite which was really clean and comfortable.
    England, Couple, 18-24
  • 8.9


    04 Jul 2019
    We stayed in a private room with en-suite. Incredible value for money - comfortable, spacious and clean. Common areas are beautifully decorated, cosy and welcoming. Only lacks some social activities/ atmosphere. Kitchen is excellent - very spacious and well equipped. The only downside is that you miss a personal touch and interaction with the staff - they didn’t appear too interested. Overall though, would still recommend considering the price for what you get and location.
    England, Couple, 31-40
  • 8.6


    09 Jul 2019
    Very comfy beds, clean bathrooms and nice communal areas. Not much going on or much of a vibe but I didn’t really need that anyway. Good location for the bus station but if I’d been staying longer I might have found somewhere more social.
    England, Female, 25-30
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  • Free Internet Access
  • Free WiFi
  • Linen Included
  • Towels Included
  • Breakfast Not Included
  • Card Phones
  • Common Room
  • Hair Dryers
  • Hot Showers
  • Microwave
  • Reading Light
  • Self-Catering Facilities
  • 24 Hour Reception
  • Internet Access
  • Late check-out
  • Luggage Storage
Food & Drink
  • Tea & Coffee Making Facilities
  • Board Games
  • Wi-Fi