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Group Booking Terms and Conditions

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General Group Booking Terms

By making a group reservation through Hostelworld.com you agree to the following terms and conditions as set by Hostelworld.com and as set by the hostel in question.

  • In order to make a group reservation on Hostelworld.com it is necessary to pay a deposit. The balance is due directly to the hostel according to their payment conditions.
  • The booking deposit is non-refundable.
  • Please note that any cancellations must be notified directly to the hostel at least 24 hours in advance of your scheduled arrival date, unless otherwise stated in the hostel's conditions.
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  • Cancellations for reservations must be made directly with the hostel and must conform with the individual hostels cancellation policy (see below)
  • It is your responsibility to pay the balance of your accommodation cost to the hostel in accordance with their payment conditions (see below). Failure to do so may result in your reservation being cancelled by the hostel.
  • Individual hostels may have special booking conditions relating to group stays, please read the hostel booking conditions carefully before making your reservation.

Hostel Specific Terms & Conditions

The remainder of the amount due will be charged to your credit card ???? Should numbers or room selection change, the per person deposit times the number of people who actually travelled will be deducted from the total accommodation charge levvied by the hostel.

The following group types are not accepted by this hostel: Holiday with Friends, Junior / Primary School, High / Secondary School, College / University, Business Trip, Stag/Hen/Bachelor Party, Sports Group, Cultural Group If you have misrepresented the type of group you are booking for, your booking may be cancelled by the hostel."

Any cancellations resulting from agreement to these terms and conditions under false pretences will result in loss of deposit.

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La Casona Hotel & Hostal

Book more than 7 days in advance for Free Cancellation.
8.1
  • Wonderful Location
  • Marvellous Staff
  • Excellent Cleanliness
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Property Description

Located in the centre of Tulum, La Casona Hotel & Hostel envelops our guests in an atmosphere of Mexican essence. La Casona is designed with a traditional theme that characterises us. Our goal is to satisfy all the needs of our guests making unforgettable the experience in Tulum. We have different types of rooms for our guest. We have shared rooms all rooms have wardrobes and fans. We also have private rooms that are double or triple, in this one you can choice air conditioning or not. Either option includes breakfast. We want you to feel as comfortable as possible so we have mattresses, pillows and bedding upscale, all our rooms are spacious, comfortable and clean and of course decorated with the charm that characterises La Casona. We have common areas, kitchen with fridge, bicycle rental and tourist information.

The Tulum expo is right in front of us, even though we don't have a private parking lot, there is plenty of space to park in there you can go walking from here to plenty of stores, groceries, ATM's, restaurants and bars, even the supermarket is a few blocks away. Also by bike you can go to the beach, the Mayan Ruins or to many natural wells that are close to Tulum town.

Our rooms have lockers, fans, reading lamps internet connection and all equipped with the Mexican essence that characterises the hostel.

La Casona Hotel & Hostal policies and conditions:

Check-in time starts at 2 pm.
Check-out time is 11 am.

Payment types accepted at this property: cash, credit card and debit card.
This property may pre-authorize your card before arrival.

Cancellation policy: 48 hours before arrival.


General:

24-hour reception.

No curfew.

No pets are allowed at this property. View House Rules

Check Availability

Reviews & Ratings

  • Value For Money 7.8

  • Security 7.3

  • Location 8.7

  • Staff 8.4

  • Atmosphere 7.8

  • Cleanliness 8.4

  • Facilities 8.2


Latest Reviews

  • 10.0

    Superb

    29 Apr 2019
    I love love love this place. The staff is awesome, the facility is amazing and the location is perfect. I would stay there any time.
    USA, Male, 41+
  • 9.7

    Superb

    26 Feb 2019
    Very good value for the money and like the staff there!
    China, Female, 31-40
  • 9.1

    Superb

    23 Mar 2019
    This is really great hostel. The staff are extremely friendly and very helpful. I was sick whilst I was here and the staff were very quick to help my partner get me to the hospital (at 2am!) The facilities are always clean and the bedrooms are comfortable. The breakfast is also really good. Thanks to the great staff here. Definitely recommend.
    Australia, Couple, 25-30
  • 8.9

    Fabulous

    16 Jul 2019
    Staff were friendly and quick to pull out the translator if we didn't understand each other. The room and bathrooms were very clean. Would be nice to have a locking door to the room but it seems like in Mexico most dorms I stayed in did not lock.
    Canada, Female, 31-40
  • 8.0

    Fabulous

    16 Feb 2019
    Overall good stay at la Casona. Does not have a super social atmosphere but our room was clean and we felt secure and the hostel is close walk to the bus stop and the main road in Tulum. Harder to get to the beach but possible if you rent bikes (bikes need a bit of extra love).
    Canada, All Female Group, 25-30
  • 8.0

    Fabulous

    11 Feb 2019
    Really great staff, good breakfast. Definitely a chill hostel.
    Australia, Female, 25-30
  • 7.7

    Very Good

    01 Jun 2019
    Pros: Nice staff, esp. the cleaning ladies. Lucy was super lovely too! Very clean overall. EXCELLENT WiFi everywhere. Kitchen is well-stocked. Cons: No locks/keys for dorm rooms, some guy had his phone stolen (but he did leave it on his bed, so...). Found a cockroach in the kitchen (not a problem, common in Mexico) but the boy at reception stepped on it.. and just LEFT it there. Not okay. Room next to us was being fumigated, but a girl from that room said staff reacted quickly to the problem.
    England, Male, 25-30
  • 7.4

    Very Good

    07 Apr 2019
    Not so good breakfast, not so well located, if it rains it does inside too, probably there are better hostel in town for similar price
    Italy, Male, 31-40
  • 6.6

    Good

    17 May 2019
    This hostel was okay but not the best. Someone was sleeping in one of our beds when we arrived, there’s no lock on the door and you need a very small lock for the lockers in the room. There’s no AC and the room was very small so the air was not flowing well. The showers are a bit old (weak water pressure) and not so clean. But the breakfast was good and the staff is nice!
    France, All Female Group, 18-24
  • 2.3

    Rating

    06 Feb 2019
    Now I’m not one to leave a bad review and I’m always fair, but my god where do i begin in this hostel from hell. I don’t even know how it has the rating level it does ! To start i booked a female dorm and was put into a room with another man mid 50’s! who during the night snored so loud i could barley get a minutes sleep ! Totally unacceptable ! Not to mention i paid more to be in a female only dorm. The power went off about 6 or 7 times which means no fans in the stale rooms or lights. No locks
    Australia, Mixed Group, 25-30
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Facilities

Free
  • Free Breakfast
  • Free City Maps
  • Free Internet Access
  • Free Parking
  • Free WiFi
General
  • Book Exchange
  • Card Phones
  • Cooker
  • Fridge/Freezer
  • Hot Showers
  • Reading Light
Services
  • 24 Hour Reception
  • 24 Hour Security
  • Bicycle Hire
  • Housekeeping
  • Late check-out
  • Reception (limited hours)
  • Wake-up calls
Food & Drink
  • Cafe


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