Group Booking Terms and Conditions

Because you are making a Group Booking, there are additional Terms and Conditions that apply. Please read them and click 'I Accept' below to continue with your booking

General Group Booking Terms

By making a group reservation through you agree to the following terms and conditions as set by and as set by the hostel in question.

  • In order to make a group reservation on it is necessary to pay a deposit. The balance is due directly to the hostel according to their payment conditions.
  • The booking deposit is non-refundable.
  • Please note that any cancellations must be notified directly to the hostel at least 24 hours in advance of your scheduled arrival date, unless otherwise stated in the hostel's conditions.
  • are not responsible for changes or amendments to your reservation once it has been processed. All correspondence with regard to changes to your booking need to be dealt with directly with the hostel.
  • Cancellations for reservations must be made directly with the hostel and must conform with the individual hostels cancellation policy (see below)
  • It is your responsibility to pay the balance of your accommodation cost to the hostel in accordance with their payment conditions (see below). Failure to do so may result in your reservation being cancelled by the hostel.
  • Individual hostels may have special booking conditions relating to group stays, please read the hostel booking conditions carefully before making your reservation.

Hostel Specific Terms & Conditions

The remainder of the amount due will be charged to your credit card 2 weeks prior to arrival. Should numbers or room selection change, the per person deposit times the number of people who actually travelled will be deducted from the total accommodation charge levvied by the hostel.

The following group types are not accepted by this hostel: Junior / Primary School, High / Secondary School, Stag/Hen/Bachelor Party If you have misrepresented the type of group you are booking for, your booking may be cancelled by the hostel."

Any cancellations resulting from agreement to these terms and conditions under false pretences will result in loss of deposit.

Book more than 3 days in advance for Free Cancellation.
  • Great Location
  • Marvellous Staff
  • Excellent Cleanliness
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Property Description

Modernity, design and comfort in the same concept, we have more than 1,000 square meters for you to enjoy.
Our spacious common areas are one of our highlights as well as our large terrace on the third level with bar and game room. We also have buffet breakfast daily with freshly baked bread!

Also we have different kind of rooms: for groups, family, couples and friends. Our rooms are spacious and with great interior design. All of them have bathroom en-suite and with two levels like a loft style.

We are strategically located, four blocks from the bus and metro station and just two blocks from dock Baron. We are just steps away from the biggest shopping and supermarket in town. Universidad Catolica (PUCV) and Universidad Federico Santa María (USM) two of the most importants universities in the city are also very close. Our excellent connectivity allows you to move around the city with the mean of transport you prefer. Subway station, station Trolleybus and buss stop , all are just steps from Hostel.

La Joya Hostel Policies and Conditions:

Check in from 15:00 to 00:00 .
Check out before 11:00 .

Cancellation policy: 48 hours before arrival.
Payment upon arrival by cash.

Taxes not included - 19.00%
Breakfast included.

No curfew. View House Rules

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Reviews & Ratings

  • Value For Money 7.3

  • Security 9.3

  • Location 7.3

  • Staff 8.0

  • Atmosphere 8.0

  • Cleanliness 8.7

  • Facilities 7.3

Latest Reviews

  • 10.0


    10 Mar 2020
    Clean rooms, friendly staff and amazing breakfast.. It also has a great atmosphere where you can socialize or focus on your work if you need to. Overall, it was definitely one of the best hostels I have stayed in South America!
    Turkey, Male, 18-24
  • 10.0


    23 Feb 2020
    The Swedish cleaner there is THE BEST! It may not be the most people there, but the Swedish cleaning lady make you feel fantastic and it truly becomes a family. The breakfast is also amazing, and free! TUSEN TAKK fra NORGE
    Norway, Male, 18-24
  • 9.7


    12 Nov 2019
    Very very good hostel with an amazing breakfast and great design. Super clean and close to a lot of shopping possibilities and the local market
    Germany, Male, 25-30
  • 9.4


    16 Mar 2020
    Great restaurant. The dude who spoke English like a yank (Filipe I think his name was) was great. Great stylish rooms too.
    Australia, Male, 31-40
  • 9.4


    20 Jan 2020
    This is the best hostel I have ever stayed in and I have stayed in a lot!I m 77 years old The sitting area,outside space,dorms,kitchen and bar\restaurant are all excellent.Comfortable,well designed and clean. The staff are lovely:friendly,helpful,knowledgeable I cannot praise this hostel highly enough! Oh,and the breakfast is amazing.Real coffee,eggs,cheese,cereals,fresh fruit,bread
    England, Female, 41+
  • 9.4


    31 Dec 2019
    My fiancé and I had a great stay during NYE and really enjoyed the Hostel and the people! We accidentally left headphones and a jacket in our locker after checkout and the La Joya staff responded quickly when we emailed them about the lost items. To our surprise they were returned to the reception desk and we were able to go back a few days later to collect them!! So thankful that they did that for us!!
    Canada, Male, 25-30
  • 9.1


    20 Nov 2019
    We stayed 3 night at La Joya in an all female dorm and have no complaints about our experience. The hostel is located outside of the main downtown area but the staff were very helpful in explaining the local buses. We found the staff to be very informative and helpful with any questions we had especially regarding the current protests, which areas to avoid and what to look out for. They also had a lot of suggestions on activities and it was super easy to get to Viña del Mar from the hostel.
    New Zealand, All Female Group, 18-24
  • 8.9


    10 Feb 2020
    Nice hostel, nice staff and the best breakfast I have had in South America!
    Australia, Male, 25-30
  • 8.9


    07 Dec 2019
    Nice hostel close to the bus station. You have to take a trolley bus to get to the tourist area of Valparaiso.
    Canada, Female, 25-30
  • 6.0


    05 Dec 2019
    La Joya is a nice hostel, the room was cute like a loft style with the bed above. The bathroom however had a really bad smell coming from the drain which was very overpowering! There was no atmosphere in the hostel itself, so if your looking for activities, socialising etc this is not the place for you. The main thing that was bad was the location- it’s in a really sketchy neighbourhood and is not safe at night and there’s not much to do close by for travellers. Wouldn’t stay again
    Australia, Male, 25-30
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  • Free City Maps
  • Free Parking
  • Free WiFi
  • Linen Included
  • Towels Included
  • Cable TV
  • Common Room
  • Fridge/Freezer
  • Hair Dryers
  • Hot Showers
  • Microwave
  • Outdoor Terrace
  • Safe Deposit Box
  • Security Lockers
  • Self-Catering Facilities
  • 24 Hour Security
  • Housekeeping
  • Internet Access
  • Luggage Storage
  • Tours/Travel Desk
Food & Drink
  • Bar
  • Cafe
  • Meals Available
  • Restaurant
  • Wi-Fi