Group Booking Terms and Conditions

Because you are making a Group Booking, there are additional Terms and Conditions that apply. Please read them and click 'I Accept' below to continue with your booking

General Group Booking Terms

By making a group reservation through you agree to the following terms and conditions as set by and as set by the hostel in question.

  • In order to make a group reservation on it is necessary to pay a deposit. The balance is due directly to the hostel according to their payment conditions.
  • The booking deposit is non-refundable.
  • Please note that any cancellations must be notified directly to the hostel at least 24 hours in advance of your scheduled arrival date, unless otherwise stated in the hostel's conditions.
  • are not responsible for changes or amendments to your reservation once it has been processed. All correspondence with regard to changes to your booking need to be dealt with directly with the hostel.
  • Cancellations for reservations must be made directly with the hostel and must conform with the individual hostels cancellation policy (see below)
  • It is your responsibility to pay the balance of your accommodation cost to the hostel in accordance with their payment conditions (see below). Failure to do so may result in your reservation being cancelled by the hostel.
  • Individual hostels may have special booking conditions relating to group stays, please read the hostel booking conditions carefully before making your reservation.

Hostel Specific Terms & Conditions

The remainder of the amount due will be charged to your credit card on arrival. Should numbers or room selection change, the per person deposit times the number of people who actually travelled will be deducted from the total accommodation charge levvied by the hostel.

Cancellation / No Show & Reduction in Numbers Policy

Individual guests can not be cancelled after the group booking has been confirmed.

If a no-show should occur, the total amount of the stay will be charged.

Additional Terms and Conditions

Room and Locker keys require a deposit.

The following group types are not accepted by this hostel: Stag/Hen/Bachelor Party If you have misrepresented the type of group you are booking for, your booking may be cancelled by the hostel."

Any cancellations resulting from agreement to these terms and conditions under false pretences will result in loss of deposit.


Lisbon Chillout Hostel

Book more than 3 days in advance for Free Cancellation.
  • Great Location
  • Brilliant Staff
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Property Description

What makes our guests love the Chillout Hostel. The garden, with its huge lemontree. The unique atmosphere that makes you feel at home instantly. Our staff, ready to share some great experiences with you. Stay with us and visit the sights, go on a free walking tour, book a surf class or join us for one of our sangria nights.

Book now for a good dose of fun and a healthy dose of sleep in our comfortable rooms. Make new friends and experience the hostel life. Something you will never forget! Sleep safe and feel at home. View House Rules

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Reviews & Ratings

  • Value For Money 6.0

  • Security 7.5

  • Location 7.4

  • Staff 7.9

  • Atmosphere 6.8

  • Cleanliness 4.9

  • Facilities 5.0

Latest Reviews

  • 9.4


    23 Sep 2022
    Only came here for two days but would come back, cheap place and fairly good for the price Pros: nice rooms with a lot of space, lights & outlets for each bed, good size lockers (held 60L bag), clean but faulty facilities (read below), talked with some people Cons: Ice-cold shower with absolutely no water pressure (I’m talking only dripping out), motion sensor lights don’t reach the shower stalls so they turn off when you’re in there
    Canada, Female, 18-24
  • 7.1

    Very Good

    30 Sep 2022
    The hostel looks kike its been thrown together quickly. The quick separators in the bathrooms are flimsy and don't work very well. Also there was no hot water in the men's bathroom. I talked to staff about it and apparently the owner was advised about this problem and nothing was done. The hostel needs more immediate attention and everything needs to be made more permanent.
    Canada, Male, 41+
  • 7.1

    Very Good

    18 Sep 2022
    Bedrooms were clean and big enough to store luggage. Lockers for valuables available in rooms. Bathrooms were not clean. Showers with a curtain (not hygienic), difficult to open window to let hot air out, there was a carpet in front of the showers which was soaking wet, no space to place towels and fresh clothes when taking a shower
    Germany, Female, 25-30
  • 6.3


    22 Sep 2022
    No hot water/water pressure. I got little to no introduction when I arrived about the hostel or where things were like the kitchen or terrace etc. Location is good. Front door always open, not very secure.
    England, Female, 25-30
  • 6.3


    20 Sep 2022
    Wi-fi doesn't work.
    Italy, Female, 25-30
  • 6.0


    15 Sep 2022
    Dirtiest hostel that I've been to. Bathrooms are extremely dirty (doors of the females' bathrooms can't get closed, one of the faucet is broken, the smell is awful). Beds are comfortable, and the staff is really nice.
    Morocco, Female, 18-24
  • 5.7


    27 Sep 2022
    I generally don't write bad reviews. Although the staff were great and friendly, the hostel facilities lacked a lot. As many have commented before, there is no hot water in the showers, the showers were unclean, too small. There was barely any water pressure in the pipes in the kitchen as well. There were no lockers in the room either. Location isn't the most central but you can get by on cafés, restaurants and supermarkets nearby.
    India, Female, 25-30
  • 5.7


    24 Sep 2022
    It's dirty and the restrooms should be renewed.
    France, Female, 25-30
  • 5.4


    13 Sep 2022
    Our labeled food stollen from the fridge within hours. We know of multiple other people who got things stollen (dishes, a hoodie). The key cards never worked. It was a consistent experience of everyone we spoke to that the cards wouldn’t work and would need replacing MULTIPLE TIMES PER DAY. A man masturbated in his bunk in a room of 8 people. The washroom were always soaking wet. The shower curtains wouldn’t fully cover the gap, which could be seen through the washroom door into the public hall
    Canada, Female, 25-30
  • 4.9


    18 Sep 2022
    First of all there was a “picture vs reality” situation - you’ll probably not get a room that looks like the first photos, more likely you’ll end up in a room that looks like the ones in the last pictures! The door to the room sometimes didn’t close properly so anyone could just walk inside. Also, the bathroom was not at all a pleasant experience, there was a funky smell coming from the drains and water always ended up on the floor because the bathroom was way too small
    Sweden, Female, 18-24
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  • Free City Maps
  • Free Internet Access
  • Free WiFi
  • Linen Included
  • Adaptors
  • BBQ
  • Bicycle Parking
  • Book Exchange
  • Cable TV
  • Common Room
  • Cooker
  • Dishwasher
  • Follows Covid-19 sanitation guidance
  • Fridge/Freezer
  • Hair Dryers
  • Hot Showers
  • Iron / Ironing Board
  • Key Card Access
  • Meeting Rooms
  • Microwave
  • Outdoor Terrace
  • Reading Light
  • Safe Deposit Box
  • Security Lockers
  • Self-Catering Facilities
  • Utensils
  • Washing Machine
  • 24 Hour Reception
  • 24 Hour Security
  • Airport Transfers
  • Bicycle Hire
  • Housekeeping
  • Internet Access
  • Internet café
  • Laundry Facilities
  • Luggage Storage
  • Tours/Travel Desk
  • Towels for hire
Food & Drink
  • Bar
  • Cafe
  • Mini-Supermarket
  • Tea & Coffee Making Facilities
  • Board Games
  • DVD's
  • Foosball
  • PlayStation
  • Wi-Fi