Group Booking Terms and Conditions

Because you are making a Group Booking, there are additional Terms and Conditions that apply. Please read them and click 'I Accept' below to continue with your booking

General Group Booking Terms

By making a group reservation through you agree to the following terms and conditions as set by and as set by the hostel in question.

  • In order to make a group reservation on it is necessary to pay a deposit. The balance is due directly to the hostel according to their payment conditions.
  • The booking deposit is non-refundable.
  • Please note that any cancellations must be notified directly to the hostel at least 24 hours in advance of your scheduled arrival date, unless otherwise stated in the hostel's conditions.
  • are not responsible for changes or amendments to your reservation once it has been processed. All correspondence with regard to changes to your booking need to be dealt with directly with the hostel.
  • Cancellations for reservations must be made directly with the hostel and must conform with the individual hostels cancellation policy (see below)
  • It is your responsibility to pay the balance of your accommodation cost to the hostel in accordance with their payment conditions (see below). Failure to do so may result in your reservation being cancelled by the hostel.
  • Individual hostels may have special booking conditions relating to group stays, please read the hostel booking conditions carefully before making your reservation.

Hostel Specific Terms & Conditions

The remainder of the amount due will be charged to your credit card on arrival. Should numbers or room selection change, the per person deposit times the number of people who actually travelled will be deducted from the total accommodation charge levvied by the hostel.

Cancellation / No Show & Reduction in Numbers Policy

Individual guests can not be cancelled after the group booking has been confirmed.

If a no-show should occur, the total amount of the stay will be charged.

Additional Terms and Conditions

Room and Locker keys require a deposit.

The following group types are not accepted by this hostel: Stag/Hen/Bachelor Party If you have misrepresented the type of group you are booking for, your booking may be cancelled by the hostel."

Any cancellations resulting from agreement to these terms and conditions under false pretences will result in loss of deposit.


Lisbon Chillout Hostel

Book more than 3 days in advance for Free Cancellation.
  • Wonderful Location
  • Marvellous Staff
  • Good Cleanliness
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Property Description

What makes our guests love the Chillout Hostel. The garden, with its huge lemontree. The unique atmosphere that makes you feel at home instantly. Our staff, ready to share some great experiences with you. Stay with us and visit the sights, go on a free walking tour, book a surf class or join us for one of our sangria nights.

Book now for a good dose of fun and a healthy dose of sleep in our comfortable rooms. Make new friends and experience the hostel life. Something you will never forget! Sleep safe and feel at home. View House Rules

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Reviews & Ratings

  • Value For Money 7.9

  • Security 8.5

  • Location 8.0

  • Staff 8.9

  • Atmosphere 8.1

  • Cleanliness 6.5

  • Facilities 6.9

Latest Reviews

  • 9.1


    15 Mar 2022
    I booked this hostel for a week but I changed my mind and stayed only one night. I needed some rest and this hostel is very lively (which is good). I recommend this hostel to backpackers who are looking for friendly people and social interaction. The room is too small and dark, but it is clean. The bathroom was too small, the shower had a bad smell and very low pressure of water (I could barely have a shower). People are very loud all day till around 4 am. I liked the location, nice area.
    Costa Rica, Female, 25-30
  • 8.0


    30 Apr 2022
    Felt very safe and the staff were very friendly. It was nice to leave our bags there while we explored Lisbon even after check out. Our group of 10 were ages16-70.
    USA, Mixed Group, 41+
  • 8.0


    21 Apr 2022
    I didn’t find the location too bad at all, but you have to be okay with a 15 minute walk (from Rossio square) and a pretty big hill/stairs up to the hostel. The hostel is very old, you can tell but they definitely do their best and keep the hostel nice/clean. Walls are super thin and it’s definitely a busy hostel, night & day. I don’t think you’ll have troubles making friends here! Staff are also very nice.
    Canada, Female, 18-24
  • 7.7

    Very Good

    18 Apr 2022
    Front desk staff was very helpful and location is fairly central, bathrooms were not great. Good sky terrace view of the city.
    USA, Male, 18-24
  • 7.7

    Very Good

    10 Apr 2022
    Bathrooms really small and dirty!
    Canada, Male, 25-30
  • 7.4

    Very Good

    19 Apr 2022
    The location is great, the beds are comfortable and the staff is super helpful. The main problem for me was that the bathrooms were really tiny and the showers were pretty old and kinda dirty. Also the lockers in the rooms were not very secure. Decent value for the money though
    Turkey, Male, 25-30
  • 6.3


    22 Apr 2022
    The location is good, staff is nice, beds are comfortable. However the showers are cold unless you are the first to take one early in the morning. The shower stalls are very small, there isn't any place to hang your clothes, and water pressure is bad. Furthermore the building is very noisy, the floors creak loudly, so bring earplugs because you will wake up everytime anyone else walks through the hallways.
    Netherlands, Couple, 25-30
  • 5.4


    13 Mar 2022
    Showers and bathrooms were really dirty, smelled like dead mice in there. The drains were full of hair and whatnot. Absolutely unhygienic. Showers and toilets did not lock as well. There were towels in the rooms but they were damp and smelled bad and had holes in them. It was cold in the room, luckily the receptionist gave us some extra blankets free of charge. There was a big group of high school kids that were making noice all night. Worst hostel experience ever. Will never come back.
    Lithuania, All Female Group, 18-24
  • 4.6


    10 Apr 2022
    Very noisy during my stay.
    Greece, Male, 41+
  • 3.7


    23 Mar 2022
    India, Male, 25-30
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  • Free City Maps
  • Free Internet Access
  • Free WiFi
  • Linen Included
  • Adaptors
  • BBQ
  • Bicycle Parking
  • Book Exchange
  • Cable TV
  • Common Room
  • Cooker
  • Dishwasher
  • Follows Covid-19 sanitation guidance
  • Fridge/Freezer
  • Hair Dryers
  • Hot Showers
  • Iron / Ironing Board
  • Key Card Access
  • Meeting Rooms
  • Microwave
  • Outdoor Terrace
  • Reading Light
  • Safe Deposit Box
  • Security Lockers
  • Self-Catering Facilities
  • Utensils
  • Washing Machine
  • 24 Hour Reception
  • 24 Hour Security
  • Airport Transfers
  • Bicycle Hire
  • Housekeeping
  • Internet Access
  • Internet café
  • Laundry Facilities
  • Luggage Storage
  • Tours/Travel Desk
  • Towels for hire
Food & Drink
  • Bar
  • Cafe
  • Mini-Supermarket
  • Tea & Coffee Making Facilities
  • Board Games
  • DVD's
  • Foosball
  • PlayStation
  • Wi-Fi