Group Booking Terms and Conditions

Because you are making a Group Booking, there are additional Terms and Conditions that apply. Please read them and click 'I Accept' below to continue with your booking

General Group Booking Terms

By making a group reservation through you agree to the following terms and conditions as set by and as set by the hostel in question.

  • In order to make a group reservation on it is necessary to pay a deposit. The balance is due directly to the hostel according to their payment conditions.
  • The booking deposit is non-refundable.
  • Please note that any cancellations must be notified directly to the hostel at least 24 hours in advance of your scheduled arrival date, unless otherwise stated in the hostel's conditions.
  • are not responsible for changes or amendments to your reservation once it has been processed. All correspondence with regard to changes to your booking need to be dealt with directly with the hostel.
  • Cancellations for reservations must be made directly with the hostel and must conform with the individual hostels cancellation policy (see below)
  • It is your responsibility to pay the balance of your accommodation cost to the hostel in accordance with their payment conditions (see below). Failure to do so may result in your reservation being cancelled by the hostel.
  • Individual hostels may have special booking conditions relating to group stays, please read the hostel booking conditions carefully before making your reservation.

Hostel Specific Terms & Conditions

The remainder of the amount due will be charged to your credit card ???? Should numbers or room selection change, the per person deposit times the number of people who actually travelled will be deducted from the total accommodation charge levvied by the hostel.

The following group types are not accepted by this hostel: Holiday with Friends, Junior / Primary School, High / Secondary School, College / University, Business Trip, Stag/Hen/Bachelor Party, Sports Group, Cultural Group If you have misrepresented the type of group you are booking for, your booking may be cancelled by the hostel."

Any cancellations resulting from agreement to these terms and conditions under false pretences will result in loss of deposit.


Loft 109 Backpackers Hostel

Book more than 3 days in advance for Free Cancellation.
  • Nice Location
  • Marvellous Staff
  • Good Cleanliness
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Property Description

Loft 109 started out as the local cinema and was turned into a city apartment before becoming a backpackers hostel around 2000.

With 2 levels and 3 balconies, a comfy lounge area and quiet bedrooms with lockers, you will be able to find something that will suit you any time of the day. Laundry facilities are available, as is a small fully equipped kitchen. Fridge & freezer compliment the food storage spaces. DVDs, puzzles and board games are available.

Loft 109 has mixed dorms with 7, 6 and 8 beds and a female only 6 bed dorm. We have 2 Private rooms both Double/Triple with a double bed and single bunk above. One Double has its own Balcony. All rooms are shared facilities. All dorm beds have lockers in the room, pillow ,bottom and top sheet supplied, with a duvet . Double rooms are supplied also with fresh towels, small fridge, tea and coffee. Attractions we are able to help you with are Swimming with the Dolphins, Tandem Sky Diving, White Island Tours, Glow Worm Kayaking, friendly staff to help navigate around our district.

Reception Hours are between 8:00 & 8.00 pm.
Check in between 1.00pm and 8.00pm -ONLY
We now have FREE Coffee & Tea.


Free WiFi for use throughout the Hostel

When booking for 3 or more people a bond paid in cash is required, if there are no damages this bond is returned in full. View House Rules

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Reviews & Ratings

  • Value For Money 4.0

  • Security 8.0

  • Location 6.0

  • Staff 8.0

  • Atmosphere 6.0

  • Cleanliness 6.0

  • Facilities 4.0

Latest Reviews

  • 7.7

    Very Good

    11 Oct 2018
    Not a terrible hostel by any means but there were a lot of very specific rules and a lot of aggressive signs everywhere telling guests what they are not allowed to go do. The owner seemed angry at us when we arrived slightly early to check in when the bus dropped us off. The staff seemed to hover around all the time telling people how to cook and do things. Just didnt provide for a very relaxed atmosphere.
    Canada, Female, 31-40
  • 7.4

    Very Good

    07 Jul 2018
    Good backpack but staff unrespectfull and selfish
    France, Female, 18-24
  • 6.0


    15 Nov 2018
    There was one staff member who didn't give you space. Even if I had my earphones in and was watching something, she would come and force a conversation. She also shared things with many of us which was just too personal. She would also talk to everyone quite rude, especially if you did something wrong in the kitchen. A girl had the oven door shut whilst grilling and this lady spoke to her condescendingly in front of everyone. One guest said he felt he could relax when she had a day off.
    England, Female, 18-24
  • 5.4


    28 May 2018
    I won't stay at this hostel again. For the same money you can stay other with breakfast included. You can't arrive before 1pm, the hostel is closed. You must check out the hostel at 10am, if you want to leave your backpack a few hours you have to pay.
    Argentina, Male, 25-30
  • 4.9


    19 Feb 2019
    Too expensive for what they are offering. Staff is apathetic except one guy. Don't try to find a job through them...waste of your time.
    Slovenia, Couple, 18-24
  • 4.6


    05 May 2019
    Two words: BED BUGS I woke up the next morning with about 20 bites on my hands, legs and feet, super itchy and not pleasant. Apart from that the rooms are tiny, they are trying to squeeze as many people in as possible. It smells like sweat and it just doesn’t feel clean or welcoming. Noisy at night and doors are always open. Also hardly any showers for the amount of people there and they looked unclean. Wouldn’t stay again.
    England, All Female Group, 18-24
  • 4.0


    11 Nov 2019
    Worst hostel I’ve stayed at to date. Very messy & almost everyone staying here is doing working holiday farm work (ppl go to this hostel to get kiwi farm work) so crowd is very young/virtually no atmosphere. Common space is crowded & rooms are claustrophobic/stinky. Location is OK but area is sleepy would be better off staying in Mt Manganui area if you’re backpacking...
    USA, Female, 25-30
  • 4.0


    22 Nov 2018
    - Management breathes down your neck. - The rules here are somewhat compared to a jail, only I imagine the hospitality would be better there. - Lights go out at 10, as does the ability to go on to the deck for a cigarette, mostly just to escape the stench. - The rooms smell like the collective ball sweat of an entire football team, post game, isolated into a tight, barely ventilated room. - The sugar was fossilised. On the bright side there was a good kebab/shisha place across the road 👍
    Australia, Male, 25-30
  • 3.4


    04 Mar 2020
    Worst hostel in New Zealand! Bed bugs bit me all night long and had over 60 bites from one night, do not stay here! Staff were rude when contacting about problems and music played from a bar across the street until 2:00am
    England, Male, 18-24
  • 2.6


    11 Feb 2020
    Filthy and disgusting is a understatement! There were dead bugs (flys moths plus some, there was also rubbish under my blankets 2, the shower would only go cold for me and it had no shower head. The rules are out of this world I actually felt like I was staying at home with my folks... There's bugger all power sockets to charge things and the top bunk almost comes on top of you when climbing up, the staff member that was on was rude and unapproachable. Plus alot more that won't fit in here
    New Zealand, Female, 31-40
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  • Free City Maps
  • Common Room
  • Hot Showers
  • Linen Not Included
  • Self-Catering Facilities
  • Internet Access
  • Laundry Facilities
  • Towels for hire
Food & Drink
  • Vending Machines
  • DVD's