Group Booking Terms and Conditions

Because you are making a Group Booking, there are additional Terms and Conditions that apply. Please read them and click 'I Accept' below to continue with your booking

General Group Booking Terms

By making a group reservation through you agree to the following terms and conditions as set by and as set by the hostel in question.

  • In order to make a group reservation on it is necessary to pay a deposit. The balance is due directly to the hostel according to their payment conditions.
  • The booking deposit is non-refundable.
  • Please note that any cancellations must be notified directly to the hostel at least 24 hours in advance of your scheduled arrival date, unless otherwise stated in the hostel's conditions.
  • are not responsible for changes or amendments to your reservation once it has been processed. All correspondence with regard to changes to your booking need to be dealt with directly with the hostel.
  • Cancellations for reservations must be made directly with the hostel and must conform with the individual hostels cancellation policy (see below)
  • It is your responsibility to pay the balance of your accommodation cost to the hostel in accordance with their payment conditions (see below). Failure to do so may result in your reservation being cancelled by the hostel.
  • Individual hostels may have special booking conditions relating to group stays, please read the hostel booking conditions carefully before making your reservation.

Hostel Specific Terms & Conditions

The remainder of the amount due will be charged to your credit card on arrival. Should numbers or room selection change, the per person deposit times the number of people who actually travelled will be deducted from the total accommodation charge levvied by the hostel.

Any cancellations resulting from agreement to these terms and conditions under false pretences will result in loss of deposit.


Los Encuentros Hotel

Book more than 7 days in advance for Free Cancellation.
  • Wonderful Location
  • Superb Staff
  • Fantastic Cleanliness
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Property Description

Los Encuentros Hotel is a quaint hotel in the center of Antigua, Guatemala that guarantees a comfortable, cozy, and unforgettable stay.
It has a friendly atmosphere that will make you feel just like home.

We offer 12 private rooms that are divided into singles, doubles, triples, and one suite.

We have a fully equipped kitchen, which you can use. There is purified water, coffee or tea that are complimentary with your stay. Meals can be included if you tell Irma Gonzalez. She is a wonderful cook with plenty of delicious meal choices to satisfy our guests.
In the main hall area, there is a T.V. where you are free to watch movies or cable.
Other facilities that are included are free WI-FI, telephone, safe boxes, tourist information, shuttles, Spanish school information, and dancing school information so if you are passing through or planning to come to Antigua, Guatemala contact us at Los Encuentros, and we will be pleased to serve you in our hotel.
This hotel has a good relationship with several tourist agencies, so we try very hard to get you the best deals on your trips around Guatemala.

To offer higher quality service at Hotel Los Encuentros, we have expanded our hotel to include six more rooms and one suite. The suite and three of our rooms have private bathrooms.

Check out time at 11am

Pay cash upon arrival View House Rules

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Reviews & Ratings

  • Value For Money 8.0

  • Security 10.0

  • Location 8.0

  • Staff 10.0

  • Atmosphere 6.0

  • Cleanliness 10.0

  • Facilities 8.0

Latest Reviews

  • 9.7


    26 Dec 2016
    This is one of the cutest hostels I've seen. Is has the vibe of a B&B. The owner is friendly and helpful. This is the right place for you if you're looking for a quiet stay. But if you want a more party hostel vibe, this may not be the place for you.
    India, Mixed Group, 25-30
  • 9.1


    16 Nov 2017
    Great family run hotel with a couple of drawbacks. First, my room was right by the reception desk and tended to get noisy. Also, my room wasn't heated or air conditioned. Not a problem for me but YMMV. Finally, there's only one bathroom and not much in the way of hot water. OK, that's the bad. None of these are deal killers for me. Now the positive. The owners are very friendly and helpful. Great people. Plus the location is very convenient. Good value for the money if you can live the drawbacks
    USA, Male, 41+
  • 8.9


    06 Sep 2018
    Lovely staff, great location and they took care of us. we are a couple travelling and it was perfect and peaceful for us. Wicked breakfast! Note that the en suite room doesn't have an ensuite which was the only downside to our stay.
    New Zealand, Couple, 25-30
  • 4.9


    01 Nov 2017
    WARNING The WiFi network is not secure. While a guest there, I experienced internet fraud, nearly $9000.USDin false charges appeared on my credit card. I do not suspect the owners, but probably the neighbors. When logged in, my iPhone said: “Weak Security, Reconfigure Router”. I ignored it until the fraud occurred. When it did, I told the owners, who said it was impossible. A Tech came, would not change router. The owners told him “Sorry, the guest is an IDIOT”. I left. DO NOT STAY HERE!!!!
    USA, Male, 41+
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  • Free Breakfast
  • Free City Maps
  • Free Internet Access
  • Free WiFi
  • Towels Included
  • Cable TV
  • Dishwasher
  • Dryer
  • Fridge/Freezer
  • Safe Deposit Box
  • Airport Transfers
  • Luggage Storage
  • Tours/Travel Desk
  • Wi-Fi