Group Booking Terms and Conditions

Because you are making a Group Booking, there are additional Terms and Conditions that apply. Please read them and click 'I Accept' below to continue with your booking

General Group Booking Terms

By making a group reservation through you agree to the following terms and conditions as set by and as set by the hostel in question.

  • In order to make a group reservation on it is necessary to pay a deposit. The balance is due directly to the hostel according to their payment conditions.
  • The booking deposit is non-refundable.
  • Please note that any cancellations must be notified directly to the hostel at least 24 hours in advance of your scheduled arrival date, unless otherwise stated in the hostel's conditions.
  • are not responsible for changes or amendments to your reservation once it has been processed. All correspondence with regard to changes to your booking need to be dealt with directly with the hostel.
  • Cancellations for reservations must be made directly with the hostel and must conform with the individual hostels cancellation policy (see below)
  • It is your responsibility to pay the balance of your accommodation cost to the hostel in accordance with their payment conditions (see below). Failure to do so may result in your reservation being cancelled by the hostel.
  • Individual hostels may have special booking conditions relating to group stays, please read the hostel booking conditions carefully before making your reservation.

Hostel Specific Terms & Conditions

The remainder of the amount due will be charged to your credit card ???? Should numbers or room selection change, the per person deposit times the number of people who actually travelled will be deducted from the total accommodation charge levvied by the hostel.

The following group types are not accepted by this hostel: Holiday with Friends, Junior / Primary School, High / Secondary School, College / University, Business Trip, Stag/Hen/Bachelor Party, Sports Group, Cultural Group If you have misrepresented the type of group you are booking for, your booking may be cancelled by the hostel."

Any cancellations resulting from agreement to these terms and conditions under false pretences will result in loss of deposit.


Lotte - The Backpackers

Book more than 2 days in advance for Free Cancellation.
  • Perfect Location
  • Superb Staff
  • Fantastic Cleanliness
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Property Description

Lotte Hostel is a unique old house. It is situated in the heart of old town Heidelberg and it's very close to the historic castle, the main shopping street, bars and restaurants. We are an independent hostel. Get to know our friendly staff and the owner and have a chat about who Lotte actually was.

This homely house offers eight guestrooms only, each with a stylistic individual interior decor and with an ambience of living-room cosiness of a family home.

On the ground and first floor of this lovely old house we offer you newly renovated and refurbished dormitory-style accommodation. One dorm is for girls only - they also have their own bathroom close by. Use our new grandma-style kitchen or the cosy living-room.

On the second floor you are welcome to choose from two 60's-style double-rooms and one 3-bed-dorm. Two bathrooms and a kitchen are for those guests only - enjoy the lovely view of the castle when having breakfast!

Please Note:

Cancellation: A confirmed booking can be cancelled only in writing (email) without cost up to 24 hours in advance of your arrival (3 pm the day before). This booking will considered to be cancelled only when you have received our cancellation confirmation email. If you need to cancel your booking less than 24 hours in advance and we cannot sell your bed then we will have to take payment from you for the first night of your booking.

No Show: If you don't appear without cancelling, then we will take payment from you for the first night of your booking.

Our Reception is open from 8.00 until 13.00 and then from 14.00 until 21.00.
Check-out until 11 am, check-in from 15.00
If you need to arrive after 21.00, then you must let us know in advance, we don’t want you to have to sleep under the Old Bridge because our door is locked!

When checking in you will receive a key, so you have around-the-clock access to the hostel.
We kindly ask you to pay in cash or with card (EC, Master, Visa) when checking-in.
Price includes bed linen, any time tea, coffee, cereal, milk, a private locker in the dorms (no liability), Wi-Fi, a fully equipped communal kitchen, a cosy living room with a computer for free use! We have no TV, nowhere, on purpose! All rooms got shared bathrooms. You can rent a towel for 1 Euro (included if you booked a double room).

Not included are extra cleaning costs (50 - 100 Euros) if the room was left in an extraordinary mess.

At Check-in you will be given keys that will give you 24 hour access to the hostel and your room.
If you lose the keys then you will be asked to pay 50 Euro for replacement keys.

In case you booked a dormitory: We expect you to respect your room mates and allow them space, peace and tranquillity! We allow only one person per bed and no strangers in the hostel!
Due to organisational reasons we may switch you from a 5- to 6-bed-dorm and vice versa. View House Rules

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Reviews & Ratings

  • Value For Money 9.9

  • Security 9.8

  • Location 9.9

  • Staff 10.0

  • Atmosphere 9.7

  • Cleanliness 9.9

  • Facilities 9.9

Latest Reviews

  • 10.0


    25 Sep 2022
    This might just be the best hostel I’ve ever stayed in! Everything about this place from the location, the atmosphere, the staff, it was all incredible! If you’re in Heidelberg you have to stop in! I can’t recommend this place highly enough!
    USA, Male, 25-30
  • 10.0


    24 Sep 2022
    This hostel is just perfect! It is very hygienic, there is a lovely common room where you can easily meet people, the staff is really helpful and the location is just great!
    Belgium, Male, 25-30
  • 10.0


    19 Sep 2022
    Carmen, the owner of the hostel is wonderful! She was so kind and helpful. I fell in love with Heidelberg the moment I arrived. If you stay at the Lotte, you instantly feel like you’re in a real home. From what I could see, Carmen was quite the experience traveller. This hostel offers complimentary bath towels, breakfast (e.g., cereal), a locker with your own key in your room, and luggage storage. Carmen really does make your travels easy and affordable. I would recommend this hostel to anyone! It was lovely.
    Canada, Female, 25-30
  • 10.0


    11 Sep 2022
    Wunderbar!!! Absolutely great stay. Amazing city, great location, super friendly and lovely staff and hostel. Felt like a home away from home. Wish we had stayed longer. My favourite hostel I have ever stayed in and that's really really saying something :) thank you so much!!!
    New Zealand, Female, 25-30
  • 10.0


    06 Sep 2022
    The BEST hostel I’ve ever been to. Exceptional kitchen facilities with everything you could possibly need. Bathrooms were the cleanest I’ve seen, modern and super user friendly. The common room is cosy and super social, a proper hostel feel. The location is perfect. Carmen is also incredibly helpful and friendly! This hostel is a cut above the rest!!
    Australia, Female, 18-24
  • 10.0


    06 Sep 2022
    Such an amazing hostel! The location was perfect for everything nearby and the staff were some of the friendliest.
    USA, Female, 18-24
  • 10.0


    31 Aug 2022
    The location is the best. It locates in the old town next to the castle so you don't need other transportation. You can walk around it. The bed is comfy, the kitchen is full of equipment, the bathroom is clean and the living room is also a great place to chat with other people. One of the best hostels I ever stayed. The staffs are great especially Sabrina, she talk very nice and could help you around here. If I have a chance to come back, here is a great place to stay.
    Thailand, Female, 25-30
  • 10.0


    22 Aug 2022
    One of the best hostels I've ever stayed! The location couldn't be better, it's always clean and the kitchen and dining area are really social and perfect to relax. Great overall!
    Spain, Female, 18-24
  • 10.0


    21 Aug 2022
    This hostel was amazing! I am already looking into returning soon! The common room was perfect, there were always people to chat with or play a game. When you first arrive you are kindly greeted and given a tour so you feel right at home. The location is perfect as well, right next to the bus stop and just a short walk from the castle. This is by far my favorite hostel I have stayed in!
    USA, Female, 18-24
  • 10.0


    11 Aug 2022
    The loveliest hostel ever & the best i’ve ever been to! Perfect location, lovely staff, cosy & warm atmosphere with a brilliant common area. I wish I could’ve stayed longer, I couldn’t recommend more! :)
    England, Female, 18-24
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  • Free City Maps
  • Free Internet Access
  • Free WiFi
  • Linen Included
  • Adaptors
  • Bicycle Parking
  • Book Exchange
  • Common Room
  • Dishwasher
  • Flexible NRR
  • Fridge/Freezer
  • Hair Dryers
  • Hair Dryers For Hire
  • Hot Showers
  • Iron / Ironing Board
  • Microwave
  • Reading Light
  • Security Lockers
  • Self-Catering Facilities
  • Towels Not Included
  • Luggage Storage
  • Postal Service
  • Towels for hire
Food & Drink
  • Tea & Coffee Making Facilities
  • Board Games


  • 2020

    1st, Country Winners Germany

  • 2019

    1st, Country Winners Germany

  • 2017

    1st, Country Winners Germany

  • 2016

    1st, Country Winners Germany

  • 2014

    1st, Country Winners Germany


  • 2014

    Worldwide Small Hostel

View all Award Winners