Group Booking Terms and Conditions

Because you are making a Group Booking, there are additional Terms and Conditions that apply. Please read them and click 'I Accept' below to continue with your booking

General Group Booking Terms

By making a group reservation through you agree to the following terms and conditions as set by and as set by the hostel in question.

  • In order to make a group reservation on it is necessary to pay a deposit. The balance is due directly to the hostel according to their payment conditions.
  • The booking deposit is non-refundable.
  • Please note that any cancellations must be notified directly to the hostel at least 24 hours in advance of your scheduled arrival date, unless otherwise stated in the hostel's conditions.
  • are not responsible for changes or amendments to your reservation once it has been processed. All correspondence with regard to changes to your booking need to be dealt with directly with the hostel.
  • Cancellations for reservations must be made directly with the hostel and must conform with the individual hostels cancellation policy (see below)
  • It is your responsibility to pay the balance of your accommodation cost to the hostel in accordance with their payment conditions (see below). Failure to do so may result in your reservation being cancelled by the hostel.
  • Individual hostels may have special booking conditions relating to group stays, please read the hostel booking conditions carefully before making your reservation.

Hostel Specific Terms & Conditions

The remainder of the amount due will be charged to your credit card ???? Should numbers or room selection change, the per person deposit times the number of people who actually travelled will be deducted from the total accommodation charge levvied by the hostel.

The following group types are not accepted by this hostel: Holiday with Friends, Junior / Primary School, High / Secondary School, College / University, Business Trip, Stag/Hen/Bachelor Party, Sports Group, Cultural Group If you have misrepresented the type of group you are booking for, your booking may be cancelled by the hostel."

Any cancellations resulting from agreement to these terms and conditions under false pretences will result in loss of deposit.


Lotte - The Backpackers

Book more than 7 days in advance for Free Cancellation.
  • Perfect Location
  • Superb Staff
  • Fantastic Cleanliness
Read all reviews

Property Description

Lotte Hostel is a unique old house. It is situated in the heart of old town Heidelberg and it's very close to the historic castle, the main shopping street, bars and restaurants. We are an independant hostel. Get to know our friendly staff and the owner and have a chat about who Lotte actually was.

This homely house offers eight guestrooms only, each with a stylistic individual interior decor and with an ambiance of living-room coziness of a family home.

On the ground and first floor of this lovely old house we offer you newly renovated and refurbished dormitory-style accommodation. One dorm is for girls only - they also have their own bathroom close by. Use our new grandma-style kitchen or the cozy living-room.

On the second floor you are welcome to choose from two 60's-style double-rooms and one 3-bed-dorm. Two bathrooms and a kitchen are for those guests only - enjoy the lovely view of the castle when having breakfast!

Please Note:

Reception open from 8am to 10pm with a lunch break from 1 to 2 pm

Check In: 15:00
Check Out: 11:00

If you want to check in after 10pm please let us know in advance! View House Rules

Check Availability

Reviews & Ratings

  • Value For Money 9.6

  • Security 9.7

  • Location 9.9

  • Staff 9.9

  • Atmosphere 9.6

  • Cleanliness 9.8

  • Facilities 9.6

Latest Reviews

  • 10.0


    18 Jun 2019
    Professional staff
    Sudan, Male, 31-40
  • 10.0


    30 May 2019
    The owner Carmen was very nice and friendly, and i felt very safe and really felt at home in my stay there. Thanks for the good stay Carmen!
    Singapore, Female, 18-24
  • 10.0


    27 May 2019
    The staff here was absolutely wonderful and incredibly accommodating. Carmen and Barbara were simply enchanting! The breakfast wasn't super impressive but it was free, as well as coffee. Overall, an amazing hostel because of the level of service and the location, right at the foot of Heidelberg castle!
    USA, Male, 31-40
  • 10.0


    26 May 2019
    Everything you need. In the centre of the old town, close to the castle, restaurants and bars. Very welcoming staff. The furniture matches the old construction style and makes a familliary vieb. This is a good atmosphere to meet other people in the hostel. Recommendation also for solo traveller
    Switzerland, Male, 25-30
  • 10.0


    19 May 2019
    FANTASTIC hostel! The staff is world-class; super friendly, very helpful - really make you feel welcome and like you've known them forever. It's pretty spacious, and the facilities are all clean and worked well. Location was SUPERB, and the hostel felt more like a home, in an odd way, than it did a hostel. I really, really enjoyed this hostel - hence the high marks. And the staff made the experience part of what it was - huge kudos to them; they foster a great environment here.
    USA, Male, 18-24
  • 10.0


    14 May 2019
    Lotte was incredible! We felt so at home and the staff were so friendly. There is free coffee/tea and free breakfast which was a big plus! The house is beautiful and perfectly situated for visiting everything in Heidelberg. We wanted to stay for longer! Thank you to Carmen and all of the staff! Best hostel I’ve stayed in.
    Canada, Male, 18-24
  • 10.0


    13 May 2019
    Honestly the best hostel I've been to. Comfy beds, a nice lounge area, free tea, coffee and cereal, good location for the old town and the castle, lovely staff, and it had a really nice homely feel to it. Can't recommend enough.
    Australia, Male, 18-24
  • 9.7


    09 Jun 2019
    Really nice staff and very helpful with directions and public transport info. They let me store my things for a long time, which was so nice. I broke a cup and they told me not to worry about it, that it will bring me good luck. The free coffee is an awesome feature of the hostel. Not the most social hostel, but it’s very functional and clean. The beds were very comfortable.
    USA, Female, 18-24
  • 9.7


    27 May 2019
    Honestly one of my favorite hostels I've been at during my Europe trip. Carmen was awesome! Great atmosphere where everyone was keen on socializing, had met fellow likeminded travelers, mostly solo, in the common room! This is how a proper hostel should be!
    Singapore, Female, 18-24
  • 9.7


    26 May 2019
    I enjoyed my stay on this hostel. Good atmosphere and comfortable place.
    Oman, Male, 25-30
Read all reviews


  • Free City Maps
  • Free Internet Access
  • Free WiFi
  • Linen Included
  • Adaptors
  • Bicycle Parking
  • Common Room
  • Hair Dryers
  • Hot Showers
  • Reading Light
  • Security Lockers
  • Self-Catering Facilities
  • Luggage Storage
  • Postal Service
  • Towels for hire
Food & Drink
  • Tea & Coffee Making Facilities
  • Board Games


  • 2019

    1st, Country Winners Germany

  • 2017

    1st, Country Winners Germany

  • 2016

    1st, Country Winners Germany

  • 2014

    1st, Country Winners Germany


  • 2014

    Worldwide Small Hostel

View all Award Winners