Group Booking Terms and Conditions

Because you are making a Group Booking, there are additional Terms and Conditions that apply. Please read them and click 'I Accept' below to continue with your booking

General Group Booking Terms

By making a group reservation through you agree to the following terms and conditions as set by and as set by the hostel in question.

  • In order to make a group reservation on it is necessary to pay a deposit. The balance is due directly to the hostel according to their payment conditions.
  • The booking deposit is non-refundable.
  • Please note that any cancellations must be notified directly to the hostel at least 24 hours in advance of your scheduled arrival date, unless otherwise stated in the hostel's conditions.
  • are not responsible for changes or amendments to your reservation once it has been processed. All correspondence with regard to changes to your booking need to be dealt with directly with the hostel.
  • Cancellations for reservations must be made directly with the hostel and must conform with the individual hostels cancellation policy (see below)
  • It is your responsibility to pay the balance of your accommodation cost to the hostel in accordance with their payment conditions (see below). Failure to do so may result in your reservation being cancelled by the hostel.
  • Individual hostels may have special booking conditions relating to group stays, please read the hostel booking conditions carefully before making your reservation.

Hostel Specific Terms & Conditions

The remainder of the amount due will be charged to your credit card ???? Should numbers or room selection change, the per person deposit times the number of people who actually travelled will be deducted from the total accommodation charge levvied by the hostel.

The following group types are not accepted by this hostel: Holiday with Friends, Junior / Primary School, High / Secondary School, College / University, Business Trip, Stag/Hen/Bachelor Party, Sports Group, Cultural Group If you have misrepresented the type of group you are booking for, your booking may be cancelled by the hostel."

Any cancellations resulting from agreement to these terms and conditions under false pretences will result in loss of deposit.


Lotte - The Backpackers

Book more than 2 days in advance for Free Cancellation.
  • Perfect Location
  • Superb Staff
  • Fantastic Cleanliness
Read all reviews

Property Description

Lotte Hostel is a unique old house. It is situated in the heart of old town Heidelberg and it's very close to the historic castle, the main shopping street, bars and restaurants. We are an independent hostel. Get to know our friendly staff and the owner and have a chat about who Lotte actually was.

This homely house offers eight guestrooms only, each with a stylistic individual interior decor and with an ambience of living-room cosiness of a family home.

On the ground and first floor of this lovely old house we offer you newly renovated and refurbished dormitory-style accommodation. One dorm is for girls only - they also have their own bathroom close by. Use our new grandma-style kitchen or the cosy living-room.

On the second floor you are welcome to choose from two 60's-style double-rooms and one 3-bed-dorm. Two bathrooms and a kitchen are for those guests only - enjoy the lovely view of the castle when having breakfast!

Please Note:

Cancellation: A confirmed booking can be cancelled only in writing (email) without cost up to 24 hours in advance of your arrival (3 pm the day before). This booking will considered to be cancelled only when you have received our cancellation confirmation email. If you need to cancel your booking less than 24 hours in advance and we cannot sell your bed then we will have to take payment from you for the first night of your booking.

No Show: If you don't appear without cancelling, then we will take payment from you for the first night of your booking.

Our Reception is open from 8.00 until 13.00 and then from 14.00 until 21.00.
Check-out until 11 am, check-in from 15.00
If you need to arrive after 22.00, then you must let us know in advance, we don’t want you to have to sleep under the “Old Bridge” because our door is locked!

When checking in you will receive a key, so you have around-the-clock access to the hostel.
We kindly ask you to pay in cash or with card (EC, Master, Visa) when checking-in.
Price includes bed linen, any time tea, coffee, cereal, milk, a private locker in the dorms (no liability), Wi-Fi, a fully equipped communal kitchen, a cosy living room with a computer for free use! We have no TV, nowhere, on purpose! All rooms got shared bathrooms. You can rent a towel for 1 € (included if you booked a double room).

Not included are extra cleaning costs (50 – 100€) if the room was left in an extraordinary mess.

At Check-in you will be given keys that will give you 24 hour access to the hostel and your room.
If you lose the keys then you will be asked to pay 50 euro for replacement keys.

In case you booked a dormitory: We expect you to respect your room mates and allow them space, peace and tranquillity! We allow only one person per bed and no strangers in the hostel!
Due to organisational reasons we may switch you from a 5- to 6-bed-dorm and vice versa. View House Rules

Check Availability

Reviews & Ratings

  • Value For Money 9.9

  • Security 9.9

  • Location 10.0

  • Staff 10.0

  • Atmosphere 9.9

  • Cleanliness 9.8

  • Facilities 9.9

Latest Reviews

  • 10.0


    08 Sep 2021
    Great hostel, the coffee and tea were complimentary. The staff was nice and location is great
    USA, Mixed Group, 18-24
  • 10.0


    07 Sep 2021
    Amazing hostel. Staff went above and beyond to help make sure everything was great. Will be back again!
    USA, Male, 25-30
  • 10.0


    03 Sep 2021
    This was the first hostel I have ever stayed at, and I gotta say it was incredible. The energy is so light, and makes you feel happy. It was perfectly clean, and Carmen was so helpful!
    USA, Female, 25-30
  • 10.0


    02 Sep 2021
    One of the best hostels I’ve stayed in Germany hands down. Staff were friendly. Loved their eco friendly considerations throughout the hostel. Cleanliness was a big factor for me since travelling out for the first time after Covid and that high level of cleanliness was there. Room was spacious, came with a security locker and sockets at every bed! I came in late, but check in was done smoothly and was well organised. I personally would recommend it to any solo traveller like myself.
    Germany, Male, 25-30
  • 10.0


    27 Aug 2021
    Loved this place. The staff were so friendly and the atmosphere made it easy to meet and chat with others, if you wanted to. It was right in the center of Heidelberg’s old town. The free cereal and coffee was a lovely touch. Also for being a more communal place, it was so clean. Very impressed and would recommend to all! Thank you
    USA, Female, 25-30
  • 10.0


    24 Aug 2021
    Certainly Lotte deserves the title of best hostel in Germany….. A warm welcome, friendly and cheerful. Always a lovely atmosphere I’ll be back
    Ireland, Male, 41+
  • 10.0


    21 Aug 2021
    The staff at Lotte hostel was so friendly when all of sudden I had to leave because of the train strikes in Germany the next day. They are very helpful. The hostel is small which makes it very personal and easy to meet other people :)
    Netherlands, Female, 18-24
  • 10.0


    18 Aug 2021
    Carmen was the most welcoming host, arranging check in was easy and she gave amazing tips and recommendations which got our stay off to a great start. The hostel is ideally located, we arrived by car and although there is no parking at the hostel there is a nearby multi-story parking garage (17euro per night). The hostel itself is homely and clean with nice common areas. Would recommend this hostel to anyone!
    Ireland, Female, 25-30
  • 10.0


    12 Aug 2021
    SIMPLY AMAZING! I cannot say enough good things about this hostel. The atmosphere is cozy and chill, it feels like coming home. The staff are extremely helpful. The beds are clean and comfortable. The rooms are spacious with private lockers. The kitchen is absolutely amazing and fully stocked with pots, pans etc for cooking. The free cereal and various milk options are greatly appreciated. I felt safe and comfortable. THIS HOSTEL IS AWESOME!
    Canada, Female, 18-24
  • 10.0


    10 Aug 2021
    Highly recommended! Carmen was super welcoming and had great tips about what to see in the city. The location is ideal, in the old town just below the castle. The communal lounge/ kitchen was nice and the free coffee and cereal was much appreciated!
    Scotland, Male, 25-30
Read all reviews


  • Free City Maps
  • Free Internet Access
  • Free WiFi
  • Linen Included
  • Adaptors
  • Bicycle Parking
  • Book Exchange
  • Common Room
  • Dishwasher
  • Flexible NRR
  • Fridge/Freezer
  • Hair Dryers
  • Hair Dryers For Hire
  • Hot Showers
  • Iron / Ironing Board
  • Microwave
  • Reading Light
  • Security Lockers
  • Self-Catering Facilities
  • Towels Not Included
  • Luggage Storage
  • Postal Service
  • Towels for hire
Food & Drink
  • Tea & Coffee Making Facilities
  • Board Games


  • 2020

    1st, Country Winners Germany

  • 2019

    1st, Country Winners Germany

  • 2017

    1st, Country Winners Germany

  • 2016

    1st, Country Winners Germany

  • 2014

    1st, Country Winners Germany


  • 2014

    Worldwide Small Hostel

View all Award Winners