Group Booking Terms and Conditions

Because you are making a Group Booking, there are additional Terms and Conditions that apply. Please read them and click 'I Accept' below to continue with your booking

General Group Booking Terms

By making a group reservation through you agree to the following terms and conditions as set by and as set by the hostel in question.

  • In order to make a group reservation on it is necessary to pay a deposit. The balance is due directly to the hostel according to their payment conditions.
  • The booking deposit is non-refundable.
  • Please note that any cancellations must be notified directly to the hostel at least 24 hours in advance of your scheduled arrival date, unless otherwise stated in the hostel's conditions.
  • are not responsible for changes or amendments to your reservation once it has been processed. All correspondence with regard to changes to your booking need to be dealt with directly with the hostel.
  • Cancellations for reservations must be made directly with the hostel and must conform with the individual hostels cancellation policy (see below)
  • It is your responsibility to pay the balance of your accommodation cost to the hostel in accordance with their payment conditions (see below). Failure to do so may result in your reservation being cancelled by the hostel.
  • Individual hostels may have special booking conditions relating to group stays, please read the hostel booking conditions carefully before making your reservation.

Hostel Specific Terms & Conditions

The remainder of the amount due will be charged to your credit card ???? Should numbers or room selection change, the per person deposit times the number of people who actually travelled will be deducted from the total accommodation charge levvied by the hostel.

The following group types are not accepted by this hostel: Holiday with Friends, Junior / Primary School, High / Secondary School, College / University, Business Trip, Stag/Hen/Bachelor Party, Sports Group, Cultural Group If you have misrepresented the type of group you are booking for, your booking may be cancelled by the hostel."

Any cancellations resulting from agreement to these terms and conditions under false pretences will result in loss of deposit.


Lotte - The Backpackers

Book more than 14 days in advance for Free Cancellation.
  • Perfect Location
  • Superb Staff
  • Fantastic Cleanliness
Read all reviews

Property Description

Lotte Hostel is a unique old house. It is situated in the heart of old town Heidelberg and it's very close to the historic castle, the main shopping street, bars and restaurants. We are an independent hostel. Get to know our friendly staff and the owner and have a chat about who Lotte actually was.

This homely house offers eight guestrooms only, each with a stylistic individual interior decor and with an ambience of living-room cosiness of a family home.

On the ground and first floor of this lovely old house we offer you newly renovated and refurbished dormitory-style accommodation. One dorm is for girls only - they also have their own bathroom close by. Use our new grandma-style kitchen or the cosy living-room.

On the second floor you are welcome to choose from two 60's-style double-rooms and one 3-bed-dorm. Two bathrooms and a kitchen are for those guests only - enjoy the lovely view of the castle when having breakfast!

Please Note:

Cancellation: A confirmed booking can be cancelled only in writing (email) without cost up to 24 hours in advance of your arrival (3 pm the day before). This booking will considered to be cancelled only when you have received our cancellation confirmation email. If you need to cancel your booking less than 24 hours in advance and we cannot sell your bed then we will have to take payment from you for the first night of your booking.

No Show: If you don't appear without cancelling, then we will take payment from you for the first night of your booking.

Our Reception is open from 8.00 until 13.00 and then from 14.00 until 22.00.
Check-out until 11 am, check-in from 15.00
If you need to arrive after 22.00, then you must let us know in advance, we don’t want you to have to sleep under the “Old Bridge” because our door is locked!

When checking in you will receive a key, so you have around-the-clock access to the hostel.
We kindly ask you to pay in cash or with card (EC, Master, Visa) when checking-in.
Price includes bed linen, any time tea, coffee, cereal, milk, a private locker in the dorms (no liability), Wi-Fi, a fully equipped communal kitchen, a cosy living room with a computer for free use! We have no TV, nowhere, on purpose! All rooms got shared bathrooms. You can rent a towel for 1 € (included if you booked a double room).

Not included are extra cleaning costs (50 – 100€) if the room was left in an extraordinary mess.

At Check-in you will be given keys that will give you 24 hour access to the hostel and your room.
If you lose the keys then you will be asked to pay 50 euro for replacement keys.

In case you booked a dormitory: We expect you to respect your room mates and allow them space, peace and tranquillity! We allow only one person per bed and no strangers in the hostel!
Due to organisational reasons we may switch you from a 5- to 6-bed-dorm and vice versa. View House Rules

Check Availability

Reviews & Ratings

  • Value For Money 9.5

  • Security 9.8

  • Location 9.9

  • Staff 9.9

  • Atmosphere 9.5

  • Cleanliness 9.9

  • Facilities 9.6

Latest Reviews

  • 10.0


    13 Jul 2020
    Perfect place to stay
    Latvia, Male, 41+
  • 10.0


    23 Jun 2020
    This is a beautiful hostel. The host was extremely nice and helpful and we felt very comfortable!
    Germany, Female, 18-24
  • 10.0


    18 Jun 2020
    By far the cleanest hostels that my friends and I have ever stayed in! The hostel is super centrally located, is at a great price especially since breakfast is included, and has a very chill and cozy kitchen/ common space area. Plus, the owner is very friendly and helpful!
    USA, Mixed Group, 25-30
  • 10.0


    10 Mar 2020
    I have a really nice days stay in Lotte hostel, the staff here are all friendly and the place is located in the area all the features are close by and only 10mins walk to the castle! And the facility here is fully equip with the stuff you need, will recommend who’d like to have a relax stay in Heidelberg!
    Taiwan China, Female, 31-40
  • 10.0


    03 Mar 2020
    This is one of the best hostel ever! Fantastic location , walking distance from all city attractions. The atmosphere is extremely friendly and everything is spotless, super clean. The coffee machine is the perfect extra detail. I'll definitely recommend this hostel to anyone including female solo travellers
    Chile, Female, 31-40
  • 10.0


    29 Feb 2020
    The hostel is just amazingly located in the Altstadt, next to the Kornplatz and the Heidelberg Schloss. We were seven people just for one night and we have so much fun because we have dinner in the kitchen (which is fully equiped with everything you can need) and then we stayed in the living room with other guests. Also, we had the chance to do the check in earlier, even if in the page says that it is just from 3 pm. Natalie, the girl who works there, was really nice and helpt us a lot.
    Spain, Female, 18-24
  • 10.0


    12 Feb 2020
    Incredible!! Coffee/tea and cereal is available anytime, the location is close to everything, and the staff are wonderful. I wasn’t sure what to expect of Heidelberg, but this hostel and the people I met here made it one of my favorite stops on the trip!
    USA, Female, 25-30
  • 9.7


    06 Jun 2020
    Truly enjoyed my stay at this hostel. Very clean. The rooms are very bright. They enforce social distancing standards. I loved the hot water in the shower. I would stay here again.
    USA, Female, 25-30
  • 9.7


    07 Mar 2020
    Staff was extremely friendly and helpful. Location is literally at the base of the path that leads up to the castle. There were employees cleaning the common areas constantly so it was very clean. Would definitely stay here again.
    USA, Male, 41+
  • 8.9


    05 Aug 2020
    The hostel is situated in a very prominent and convenient place (close to all tourist attractions). The atmosphere in the hostel is nice and they have a fully equipped kitchen. The host helped me to check in even if I arrived late at night. They even keep your luggage for free after you check out while you are visiting around. It is worth staying there.
    India, Male, 18-24
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  • Free City Maps
  • Free Internet Access
  • Free WiFi
  • Linen Included
  • Adaptors
  • Bicycle Parking
  • Common Room
  • Hair Dryers
  • Hot Showers
  • Reading Light
  • Security Lockers
  • Self-Catering Facilities
  • Luggage Storage
  • Postal Service
  • Towels for hire
Food & Drink
  • Tea & Coffee Making Facilities
  • Board Games


  • 2020

    1st, Country Winners Germany

  • 2019

    1st, Country Winners Germany

  • 2017

    1st, Country Winners Germany

  • 2016

    1st, Country Winners Germany

  • 2014

    1st, Country Winners Germany


  • 2014

    Worldwide Small Hostel

View all Award Winners