Group Booking Terms and Conditions

Because you are making a Group Booking, there are additional Terms and Conditions that apply. Please read them and click 'I Accept' below to continue with your booking

General Group Booking Terms

By making a group reservation through you agree to the following terms and conditions as set by and as set by the hostel in question.

  • In order to make a group reservation on it is necessary to pay a deposit. The balance is due directly to the hostel according to their payment conditions.
  • The booking deposit is non-refundable.
  • Please note that any cancellations must be notified directly to the hostel at least 24 hours in advance of your scheduled arrival date, unless otherwise stated in the hostel's conditions.
  • are not responsible for changes or amendments to your reservation once it has been processed. All correspondence with regard to changes to your booking need to be dealt with directly with the hostel.
  • Cancellations for reservations must be made directly with the hostel and must conform with the individual hostels cancellation policy (see below)
  • It is your responsibility to pay the balance of your accommodation cost to the hostel in accordance with their payment conditions (see below). Failure to do so may result in your reservation being cancelled by the hostel.
  • Individual hostels may have special booking conditions relating to group stays, please read the hostel booking conditions carefully before making your reservation.

Hostel Specific Terms & Conditions

The remainder of the amount due will be charged to your credit card ???? Should numbers or room selection change, the per person deposit times the number of people who actually travelled will be deducted from the total accommodation charge levvied by the hostel.

The following group types are not accepted by this hostel: Holiday with Friends, Junior / Primary School, High / Secondary School, College / University, Business Trip, Stag/Hen/Bachelor Party, Sports Group, Cultural Group If you have misrepresented the type of group you are booking for, your booking may be cancelled by the hostel."

Any cancellations resulting from agreement to these terms and conditions under false pretences will result in loss of deposit.


Lotte - The Backpackers

Book more than 7 days in advance for Free Cancellation.
  • Perfect Location
  • Superb Staff
  • Fantastic Cleanliness
Read all reviews

Property Description

Lotte Hostel is a unique old house. It is situated in the heart of old town Heidelberg and it's very close to the historic castle, the main shopping street, bars and restaurants. We are an independent hostel. Get to know our friendly staff and the owner and have a chat about who Lotte actually was.

This homely house offers eight guestrooms only, each with a stylistic individual interior decor and with an ambience of living-room cosiness of a family home.

On the ground and first floor of this lovely old house we offer you newly renovated and refurbished dormitory-style accommodation. One dorm is for girls only - they also have their own bathroom close by. Use our new grandma-style kitchen or the cosy living-room.

On the second floor you are welcome to choose from two 60's-style double-rooms and one 3-bed-dorm. Two bathrooms and a kitchen are for those guests only - enjoy the lovely view of the castle when having breakfast!

Please Note:

Cancellation: A confirmed booking can be cancelled only in writing (email) without cost up to 24 hours in advance of your arrival (3 pm the day before). This booking will considered to be cancelled only when you have received our cancellation confirmation email. If you need to cancel your booking less than 24 hours in advance and we cannot sell your bed then we will have to take payment from you for the first night of your booking.

No Show: If you don't appear without cancelling, then we will take payment from you for the first night of your booking.

Our Reception is open from 8.00 until 13.00 and then from 14.00 until 22.00.
Check-out until 11 am, check-in from 15.00
If you need to arrive after 22.00, then you must let us know in advance, we don’t want you to have to sleep under the “Old Bridge” because our door is locked!

When checking in you will receive a key, so you have around-the-clock access to the hostel.
We kindly ask you to pay in cash or with card (EC, Master, Visa) when checking-in.
Price includes bed linen, any time tea, coffee, cereal, milk, a private locker in the dorms (no liability), Wi-Fi, a fully equipped communal kitchen, a cosy living room with a computer for free use! We have no TV, nowhere, on purpose! All rooms got shared bathrooms. You can rent a towel for 1 € (included if you booked a double room).

Not included are extra cleaning costs (50 – 100€) if the room was left in an extraordinary mess.

At Check-in you will be given keys that will give you 24 hour access to the hostel and your room.
If you lose the keys then you will be asked to pay 50 euro for replacement keys.

In case you booked a dormitory: We expect you to respect your room mates and allow them space, peace and tranquillity! We allow only one person per bed and no strangers in the hostel!
Due to organisational reasons we may switch you from a 5- to 6-bed-dorm and vice versa. View House Rules

Check Availability

Reviews & Ratings

  • Value For Money 9.7

  • Security 9.7

  • Location 10.0

  • Staff 9.9

  • Atmosphere 9.4

  • Cleanliness 9.8

  • Facilities 9.6

Latest Reviews

  • 10.0


    16 Nov 2019
    Staff was extremely friendly and helpful. Location cannot be beat. It was extremely clean. Nice showers. Free cereal and coffee. Comfortable beds and bedding. Nice common room. I have zero complaints and only accolades for this hotel and the staff there. I would recommend and wish all hostels would live up to this one.
    USA, Male, 31-40
  • 10.0


    12 Nov 2019
    I stayed in many hostels during my two week trip around Europe and this one by far exceeded all the others. Super comfortable, clean and perfect location. It felt very cozy and most like home out of any place I stayed. Staff was so sweet and helpful.
    USA, Female, 18-24
  • 10.0


    19 Oct 2019
    Couldn’t ask for a better location and friendly staff. I am grateful I got to stay at this hostel and visit this beautiful town. Everything was very clean and well taken care of. You can tell they have been running this place well for many years. Free cereal and tea was delicious.
    USA, Male, 18-24
  • 10.0


    15 Oct 2019
    The decor in this hostel instantly feels welcoming and homey. I felt like I was in a cute B and B. Staff was incredibly kind and helpful. Lockers in room and they stores luggage in locked closet for a few hours after I checked out. Breakfast had oat milk for us vegans! Cannot beat location for old town Heidelberg!
    USA, Female, 25-30
  • 10.0


    29 Sep 2019
    This has got to be one of the best hostels I have stayed at in the whole year I've been travelling, clean rooms, good cosy common area, great staff. Open atmosphere which makes it relaxed but social at the same time. Stay here if you are visiting Heidelberg!
    New Zealand, Male, 25-30
  • 10.0


    29 Sep 2019
    We loved our stay at Lotte! Very clean, comfortable and a really good vibe - plus perfect location to gorgeous Heidelberg Old Town. Within minutes we had a cup of tea (24/7 and free!) and had met others staying in the hostel. Very friendly and perfect for solo or group travellers.
    Australia, Female, 25-30
  • 10.0


    29 Sep 2019
    I cannot fault this hostel. Extremely cosy, with a kitchen and lounge area perfect for solo travellers to hang out and get to know each other. The location is great, security is excellent, and the staff are absolutely lovely. There's no need to look anywhere else for a place to stay in Heidelberg!
    Australia, Female, 18-24
  • 9.4


    30 Oct 2019
    Wonderful hostel, comfortable, great location, warm and welcoming staff, everything one could need for a pleasant stay!
    England, Male, 25-30
  • 9.4


    02 Oct 2019
    This place is very cozy and environmentally friendly. The hostel is located at the centre of Heidelberg, walking distance to everywhere. I like the fact that coffee and tree are free at anytime. Definitely I’m coming back to this place.
    England, Male, 31-40
  • 8.9


    08 Oct 2019
    Great location, staff was super helpful and friendly. It’s a small place and there’s no bar so you aren’t likely to meet anyone as a solo traveler.
    USA, Male, 25-30
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  • Free City Maps
  • Free Internet Access
  • Free WiFi
  • Linen Included
  • Adaptors
  • Bicycle Parking
  • Common Room
  • Hair Dryers
  • Hot Showers
  • Reading Light
  • Security Lockers
  • Self-Catering Facilities
  • Luggage Storage
  • Postal Service
  • Towels for hire
Food & Drink
  • Tea & Coffee Making Facilities
  • Board Games


  • 2019

    1st, Country Winners Germany

  • 2017

    1st, Country Winners Germany

  • 2016

    1st, Country Winners Germany

  • 2014

    1st, Country Winners Germany


  • 2014

    Worldwide Small Hostel

View all Award Winners