Group Booking Terms and Conditions

Because you are making a Group Booking, there are additional Terms and Conditions that apply. Please read them and click 'I Accept' below to continue with your booking

General Group Booking Terms

By making a group reservation through you agree to the following terms and conditions as set by and as set by the hostel in question.

  • In order to make a group reservation on it is necessary to pay a deposit. The balance is due directly to the hostel according to their payment conditions.
  • The booking deposit is non-refundable.
  • Please note that any cancellations must be notified directly to the hostel at least 24 hours in advance of your scheduled arrival date, unless otherwise stated in the hostel's conditions.
  • are not responsible for changes or amendments to your reservation once it has been processed. All correspondence with regard to changes to your booking need to be dealt with directly with the hostel.
  • Cancellations for reservations must be made directly with the hostel and must conform with the individual hostels cancellation policy (see below)
  • It is your responsibility to pay the balance of your accommodation cost to the hostel in accordance with their payment conditions (see below). Failure to do so may result in your reservation being cancelled by the hostel.
  • Individual hostels may have special booking conditions relating to group stays, please read the hostel booking conditions carefully before making your reservation.

Hostel Specific Terms & Conditions

The remainder of the amount due will be charged to your credit card ???? Should numbers or room selection change, the per person deposit times the number of people who actually travelled will be deducted from the total accommodation charge levvied by the hostel.

The following group types are not accepted by this hostel: Holiday with Friends, Junior / Primary School, High / Secondary School, College / University, Business Trip, Stag/Hen/Bachelor Party, Sports Group, Cultural Group If you have misrepresented the type of group you are booking for, your booking may be cancelled by the hostel."

Any cancellations resulting from agreement to these terms and conditions under false pretences will result in loss of deposit.


Lotte - The Backpackers

Book more than 7 days in advance for Free Cancellation.
  • Perfect Location
  • Superb Staff
  • Fantastic Cleanliness
Read all reviews

Property Description

Lotte Hostel is a unique old house. It is situated in the heart of old town Heidelberg and it's very close to the historic castle, the main shopping street, bars and restaurants. We are an independant hostel. Get to know our friendly staff and the owner and have a chat about who Lotte actually was.

This homely house offers eight guestrooms only, each with a stylistic individual interior decor and with an ambiance of living-room coziness of a family home.

On the ground and first floor of this lovely old house we offer you newly renovated and refurbished dormitory-style accommodation. One dorm is for girls only - they also have their own bathroom close by. Use our new grandma-style kitchen or the cozy living-room.

On the second floor you are welcome to choose from two 60's-style double-rooms and one 3-bed-dorm. Two bathrooms and a kitchen are for those guests only - enjoy the lovely view of the castle when having breakfast!

Please Note:

Reception open from 8am to 10pm with a lunch break from 1 to 2 pm

Check In: 15:00
Check Out: 11:00

If you want to check in after 10pm please let us know in advance! View House Rules

Check Availability

Reviews & Ratings

  • Value For Money 9.6

  • Security 9.6

  • Location 9.9

  • Staff 9.9

  • Atmosphere 9.6

  • Cleanliness 9.8

  • Facilities 9.4

Latest Reviews

  • 10.0


    14 May 2019
    Lotte was incredible! We felt so at home and the staff were so friendly. There is free coffee/tea and free breakfast which was a big plus! The house is beautiful and perfectly situated for visiting everything in Heidelberg. We wanted to stay for longer! Thank you to Carmen and all of the staff! Best hostel I’ve stayed in.
    Canada, Male, 18-24
  • 10.0


    13 May 2019
    Honestly the best hostel I've been to. Comfy beds, a nice lounge area, free tea, coffee and cereal, good location for the old town and the castle, lovely staff, and it had a really nice homely feel to it. Can't recommend enough.
    Australia, Male, 18-24
  • 10.0


    01 May 2019
    Fantastic hostel!!! The staff was friendly and kind! The rooms and the bathrooms were very clean. 10minute walk from the castle and 3minute from the old bridge.
    Greece, Female, 18-24
  • 10.0


    30 Apr 2019
    Stay at this Hostel! Clean, amazing location and good kitchen/common room. The staff were so helpful, and the whole hostel has a very homey atmosphere. Worth the price.
    England, Female, 18-24
  • 10.0


    24 Apr 2019
    Absolutely amazing hostel. The staff are so kind and accomodating. The decor and atmosphere of the hostel is so homey and welcoming. Its clean and comfortable. Definitely my favourite hostel I've been to.
    Canada, Female, 18-24
  • 10.0


    11 Apr 2019
    I’m incredibly happy with my reservation and whole experience. Since the check in the personal was very kind. Both Carmen and Barbara make you feel at home. The hostel is in Altstadt, very well located to the turístico area. It is also very clean I was impressed on the conditions it always smells clean. The hostel atmosphere is also enchanting. You feel like home. I can only say positive things of my stay. I really enjoy it, I will definitely stay there again.
    Mexico, Female, 25-30
  • 10.0


    11 Apr 2019
    It DOES feel like home and I love Heidelberg so much!
    China, Female, 25-30
  • 10.0


    03 Apr 2019
    Absolutely fantastic hostel! cozy vibe, awesome location and friendly staff. One of my favourite!!
    Australia, Male, 18-24
  • 10.0


    28 Mar 2019
    This was such a lovely hostel! The staff were so friendly and there was a really nice atmosphere in the whole place. I felt right at home and wished we were staying longer.
    USA, Mixed Group, 18-24
  • 8.9


    03 May 2019
    The Hostel is super cute and has the best location, right n the middle of old town. I stayed for 2 nights. Unfortunately, I booked on two different websites cause the 2nd night was only available on one, so I had to switch rooms but that’s not a problem. Staff is super friendly, welcoming and helpful. Beds and rooms are clean. Only thing I noticed was mold in the showers, which is not amazing, but it’s an old building. Would come back here! Free coffee, tea and cereal all day! Amazing!
    Germany, Female, 25-30
Read all reviews


  • Free City Maps
  • Free Internet Access
  • Free WiFi
  • Linen Included
  • Adaptors
  • Bicycle Parking
  • Common Room
  • Hair Dryers
  • Hot Showers
  • Reading Light
  • Security Lockers
  • Self-Catering Facilities
  • Luggage Storage
  • Postal Service
  • Towels for hire
Food & Drink
  • Tea & Coffee Making Facilities
  • Board Games


  • 2019

    1st, Country Winners Germany

  • 2017

    1st, Country Winners Germany

  • 2016

    1st, Country Winners Germany

  • 2014

    1st, Country Winners Germany


  • 2014

    Worldwide Small Hostel

View all Award Winners