Group Booking Terms and Conditions

Because you are making a Group Booking, there are additional Terms and Conditions that apply. Please read them and click 'I Accept' below to continue with your booking

General Group Booking Terms

By making a group reservation through you agree to the following terms and conditions as set by and as set by the hostel in question.

  • In order to make a group reservation on it is necessary to pay a deposit. The balance is due directly to the hostel according to their payment conditions.
  • The booking deposit is non-refundable.
  • Please note that any cancellations must be notified directly to the hostel at least 24 hours in advance of your scheduled arrival date, unless otherwise stated in the hostel's conditions.
  • are not responsible for changes or amendments to your reservation once it has been processed. All correspondence with regard to changes to your booking need to be dealt with directly with the hostel.
  • Cancellations for reservations must be made directly with the hostel and must conform with the individual hostels cancellation policy (see below)
  • It is your responsibility to pay the balance of your accommodation cost to the hostel in accordance with their payment conditions (see below). Failure to do so may result in your reservation being cancelled by the hostel.
  • Individual hostels may have special booking conditions relating to group stays, please read the hostel booking conditions carefully before making your reservation.

Hostel Specific Terms & Conditions

The remainder of the amount due will be charged to your credit card ???? Should numbers or room selection change, the per person deposit times the number of people who actually travelled will be deducted from the total accommodation charge levvied by the hostel.

The following group types are not accepted by this hostel: Holiday with Friends, Junior / Primary School, High / Secondary School, College / University, Business Trip, Stag/Hen/Bachelor Party, Sports Group, Cultural Group If you have misrepresented the type of group you are booking for, your booking may be cancelled by the hostel."

Any cancellations resulting from agreement to these terms and conditions under false pretences will result in loss of deposit.


Lotte - The Backpackers

Book more than 7 days in advance for Free Cancellation.
  • Perfect Location
  • Superb Staff
  • Fantastic Cleanliness
Read all reviews

Property Description

Lotte Hostel is a unique old house. It is situated in the heart of old town Heidelberg and it's very close to the historic castle, the main shopping street, bars and restaurants. We are an independant hostel. Get to know our friendly staff and the owner and have a chat about who Lotte actually was.

This homely house offers eight guestrooms only, each with a stylistic individual interior decor and with an ambiance of living-room coziness of a family home.

On the ground and first floor of this lovely old house we offer you newly renovated and refurbished dormitory-style accommodation. One dorm is for girls only - they also have their own bathroom close by. Use our new grandma-style kitchen or the cozy living-room.

On the second floor you are welcome to choose from two 60's-style double-rooms and one 3-bed-dorm. Two bathrooms and a kitchen are for those guests only - enjoy the lovely view of the castle when having breakfast!

Please Note:

Reception open from 8am to 10pm with a lunch break from 1 to 2 pm

Check In: 15:00
Check Out: 11:00

If you want to check in after 10pm please let us know in advance!

Check Availability

Reviews & Ratings

  • Value For Money 9.4

  • Security 9.4

  • Location 9.8

  • Staff 9.8

  • Atmosphere 9.2

  • Cleanliness 9.7

  • Facilities 9.2

Latest Reviews

  • 10.0


    09 Jan 2019
    Staying at the Lotte was amazing. Carmen is by far one of the friendliest hosts I've ever had the pleasure of talking with. She gave us great recommendations for food and even called to arrange a taxi for us at 5am. Facilities were very spacious and clean and the location is unbeatable. The only downside was that I only got to stay one night! Will definitely stay again.
    USA, Male, 25-30
  • 10.0


    05 Jan 2019
    Best place to stay. Clean, great coffee, friendly staff, cool people that stayed, comfortable beds, fantastic location. I would stay here again.
    USA, Female, 18-24
  • 9.7


    15 Jan 2019
    Staff was super friendly and helpful. Great location and clean facilities!
    Canada, Female, 18-24
  • 9.4


    07 Jan 2019
    Great customer service, by far the best! Will definitely comeback here, felt homey!
    USA, Male, 31-40
Read all reviews


  • Free City Maps
  • Free Internet Access
  • Free WiFi
  • Linen Included
  • Adaptors
  • Bicycle Parking
  • Common Room
  • Hair Dryers
  • Hot Showers
  • Reading Light
  • Security Lockers
  • Self-Catering Facilities
  • Luggage Storage
  • Postal Service
  • Towels for hire
Food & Drink
  • Tea & Coffee Making Facilities
  • Board Games


  • 2019

    1st, Country Winners Germany

  • 2017

    1st, Country Winners Germany

  • 2016

    1st, Country Winners Germany

  • 2014

    1st, Country Winners Germany


  • 2014

    Worldwide Small Hostel

View all Award Winners


  • Credit Cards Accepted
  • No Curfew
  • Taxes Included

Things to Note

1. Cancelations: You can cancel a confirmed reservation until 24 hours before your arrival (previous day 3pm) free of charge on our part. To cancel your booking we need your full name and your booked arrival date. If you cancel your reservation within 24 hours before your arrival and we can´t sell your bed to someone else, we have to charge the first night of your stay.

2. No-shows: If you don´t show up without having canceled, we will charge you with the cost of the first night.

3. Please note:
Our reception is open from 8 am to 10 pm (lunch break from 1 to 2 pm).

Check-out is 11 o´clock, check-in is from 3 pm.

If you arrive after 10 pm, please let us know in advance. Otherwise you might find yourself sleeping under the Old Bridge, because the door is locked.

When checking-in you get a key (5 € key deposit), so you have around the clock access to the hostel.

We kindly ask you to pay in cash or card (EC, Master, Visa) when checking-in.

4. Price includes bed linen, mini-breakfast at any time (tea, coffee, cereal, milk), Wi-Fi, a fully equipped communal kitchen, a cosy living room with a computer for free use and a place to sleep of course! We have no TV!

5. We expect you to be mindful of your roommates (dor·mi·to·ry: from Latin dormītōrium, from dormīre: to sleep).

6. If you lose the keys we´ll charge you 25 €. That´s what we have to pay to get new ones made.