Group Booking Terms and Conditions

Because you are making a Group Booking, there are additional Terms and Conditions that apply. Please read them and click 'I Accept' below to continue with your booking

General Group Booking Terms

By making a group reservation through you agree to the following terms and conditions as set by and as set by the hostel in question.

  • In order to make a group reservation on it is necessary to pay a deposit. The balance is due directly to the hostel according to their payment conditions.
  • The booking deposit is non-refundable.
  • Please note that any cancellations must be notified directly to the hostel at least 24 hours in advance of your scheduled arrival date, unless otherwise stated in the hostel's conditions.
  • are not responsible for changes or amendments to your reservation once it has been processed. All correspondence with regard to changes to your booking need to be dealt with directly with the hostel.
  • Cancellations for reservations must be made directly with the hostel and must conform with the individual hostels cancellation policy (see below)
  • It is your responsibility to pay the balance of your accommodation cost to the hostel in accordance with their payment conditions (see below). Failure to do so may result in your reservation being cancelled by the hostel.
  • Individual hostels may have special booking conditions relating to group stays, please read the hostel booking conditions carefully before making your reservation.

Hostel Specific Terms & Conditions

The remainder of the amount due will be charged to your credit card ???? Should numbers or room selection change, the per person deposit times the number of people who actually travelled will be deducted from the total accommodation charge levvied by the hostel.

The following group types are not accepted by this hostel: Holiday with Friends, Junior / Primary School, High / Secondary School, College / University, Business Trip, Stag/Hen/Bachelor Party, Sports Group, Cultural Group If you have misrepresented the type of group you are booking for, your booking may be cancelled by the hostel."

Any cancellations resulting from agreement to these terms and conditions under false pretences will result in loss of deposit.


Lotte - The Backpackers

Book more than 7 days in advance for Free Cancellation.
  • Perfect Location
  • Superb Staff
  • Fantastic Cleanliness
Read all reviews

Property Description

Lotte Hostel is a unique old house. It is situated in the heart of old town Heidelberg and it's very close to the historic castle, the main shopping street, bars and restaurants. We are an independent hostel. Get to know our friendly staff and the owner and have a chat about who Lotte actually was.

This homely house offers eight guestrooms only, each with a stylistic individual interior decor and with an ambience of living-room cosiness of a family home.

On the ground and first floor of this lovely old house we offer you newly renovated and refurbished dormitory-style accommodation. One dorm is for girls only - they also have their own bathroom close by. Use our new grandma-style kitchen or the cosy living-room.

On the second floor you are welcome to choose from two 60's-style double-rooms and one 3-bed-dorm. Two bathrooms and a kitchen are for those guests only - enjoy the lovely view of the castle when having breakfast!

Please Note:

Cancellation: A confirmed booking can be cancelled only in writing (email) without cost up to 24 hours in advance of your arrival (3 pm the day before). This booking will considered to be cancelled only when you have received our cancellation confirmation email. If you need to cancel your booking less than 24 hours in advance and we cannot sell your bed then we will have to take payment from you for the first night of your booking.

No Show: If you don't appear without cancelling, then we will take payment from you for the first night of your booking.

Our Reception is open from 8.00 until 13.00 and then from 14.00 until 22.00.
Check-out until 11 am, check-in from 15.00
If you need to arrive after 22.00, then you must let us know in advance, we don’t want you to have to sleep under the “Old Bridge” because our door is locked!

When checking in you will receive a key, so you have around-the-clock access to the hostel.
We kindly ask you to pay in cash or with card (EC, Master, Visa) when checking-in.
Price includes bed linen, any time tea, coffee, cereal, milk, a private locker in the dorms (no liability), Wi-Fi, a fully equipped communal kitchen, a cosy living room with a computer for free use! We have no TV, nowhere, on purpose! All rooms got shared bathrooms. You can rent a towel for 1 € (included if you booked a double room).

Not included are extra cleaning costs (50 – 100€) if the room was left in an extraordinary mess.

At Check-in you will be given keys that will give you 24 hour access to the hostel and your room.
If you lose the keys then you will be asked to pay 50 euro for replacement keys.

In case you booked a dormitory: We expect you to respect your room mates and allow them space, peace and tranquillity! We allow only one person per bed and no strangers in the hostel!
Due to organisational reasons we may switch you from a 5- to 6-bed-dorm and vice versa. View House Rules

Check Availability

Reviews & Ratings

  • Value For Money 9.7

  • Security 9.8

  • Location 9.9

  • Staff 10.0

  • Atmosphere 9.5

  • Cleanliness 9.9

  • Facilities 9.7

Latest Reviews

  • 10.0


    12 Feb 2020
    Incredible!! Coffee/tea and cereal is available anytime, the location is close to everything, and the staff are wonderful. I wasn’t sure what to expect of Heidelberg, but this hostel and the people I met here made it one of my favorite stops on the trip!
    USA, Female, 25-30
  • 10.0


    08 Feb 2020
    AMAAAAAAAAAAAZING! I ve been to alot of hostel all over Europe ! But this one is just fabulous ! I mean i felt like home ! The host was sooooooooo lovely and smiling all the time , so warm & welcoming ! The place is super cozy , and you get to eat free food there ! Tea , coffee, cereals are 24h ! The bathrooms are super cleaaaaan ! The dorms are lovely ! Uuuuugh i would definitely go back 1000000%
    Morocco, Female, 25-30
  • 10.0


    31 Jan 2020
    Had such an amazing experience at the Lotte hostel. The staff was very friendly and accommodating; very close to the Schloss, the Neckar, and the main shopping street. I could not have asked for a better first experience of staying in a Hostel!
    USA, Female, 18-24
  • 10.0


    16 Jan 2020
    Everyone was super nice and incredibly helpful. Had a homey feel to it.
    USA, Female, 25-30
  • 10.0


    12 Jan 2020
    I loved it, indeed, cute, sweet and cozy home away from home.
    Argentina, Male, 41+
  • 10.0


    01 Jan 2020
    Lotte is always a great place to stay! Warm, friendly, great rooms and atmosphere, the staff go above and beyond. Location is right in the heart of the old town. Would recommend to anyone.
    Australia, Female, 25-30
  • 10.0


    31 Dec 2019
    Excellent, the best place I've been in Germany !
    France, Male, 31-40
  • 9.7


    03 Feb 2020
    A wonderful hostel that has a homely feel to it. Carmen made me feel very welcomed. The facilities were great and the location was central to all main attractions. The hostel did attract an older crowd or long-term guests but everyone was social and polite.
    Australia, Female, 18-24
  • 9.7


    07 Jan 2020
    Probably the best hostel of many hostels I have stayed in. Only issue was price was a bit high, but I feel like prices in hostels are going up in general anyway.
    Australia, Male, 18-24
  • 9.7


    02 Jan 2020
    Firstly the Owner Carmen was extremely polite,professional and genuinely cares for her guests. The facilities were immaculate and the Staff Team were really helpful. Only issue could do with some decent pillows on the beds.Carmen is well travelled and knowledgeable and makes travellers feel instantly welcome and valued. I would recommend staying there.
    England, Male, 41+
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  • Free City Maps
  • Free Internet Access
  • Free WiFi
  • Linen Included
  • Adaptors
  • Bicycle Parking
  • Common Room
  • Hair Dryers
  • Hot Showers
  • Reading Light
  • Security Lockers
  • Self-Catering Facilities
  • Luggage Storage
  • Postal Service
  • Towels for hire
Food & Drink
  • Tea & Coffee Making Facilities
  • Board Games


  • 2020

    1st, Country Winners Germany

  • 2019

    1st, Country Winners Germany

  • 2017

    1st, Country Winners Germany

  • 2016

    1st, Country Winners Germany

  • 2014

    1st, Country Winners Germany


  • 2014

    Worldwide Small Hostel

View all Award Winners