Group Booking Terms and Conditions

Because you are making a Group Booking, there are additional Terms and Conditions that apply. Please read them and click 'I Accept' below to continue with your booking

General Group Booking Terms

By making a group reservation through you agree to the following terms and conditions as set by and as set by the hostel in question.

  • In order to make a group reservation on it is necessary to pay a deposit. The balance is due directly to the hostel according to their payment conditions.
  • The booking deposit is non-refundable.
  • Please note that any cancellations must be notified directly to the hostel at least 24 hours in advance of your scheduled arrival date, unless otherwise stated in the hostel's conditions.
  • are not responsible for changes or amendments to your reservation once it has been processed. All correspondence with regard to changes to your booking need to be dealt with directly with the hostel.
  • Cancellations for reservations must be made directly with the hostel and must conform with the individual hostels cancellation policy (see below)
  • It is your responsibility to pay the balance of your accommodation cost to the hostel in accordance with their payment conditions (see below). Failure to do so may result in your reservation being cancelled by the hostel.
  • Individual hostels may have special booking conditions relating to group stays, please read the hostel booking conditions carefully before making your reservation.

Hostel Specific Terms & Conditions

The remainder of the amount due will be charged to your credit card ???? Should numbers or room selection change, the per person deposit times the number of people who actually travelled will be deducted from the total accommodation charge levvied by the hostel.

The following group types are not accepted by this hostel: Holiday with Friends, Junior / Primary School, High / Secondary School, College / University, Business Trip, Stag/Hen/Bachelor Party, Sports Group, Cultural Group If you have misrepresented the type of group you are booking for, your booking may be cancelled by the hostel."

Any cancellations resulting from agreement to these terms and conditions under false pretences will result in loss of deposit.

Book more than 7 days in advance for Free Cancellation.
  • Perfect Location
  • Superb Staff
  • Fantastic Cleanliness
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Property Description

Lum offers dorms with AC, soft beds with individual power outlets, and ample lockers. Breakfast isn’t included; however, you get a free bike to use during your stay and a fully equipped kitchen where you can cook. You can socialize at our bar area which shuts down at 11pm, and you can carry on the night at Tulum's nightlife area which is only a short walk away. Welcome to Lum your home in Tulum.

Lum Policies and Conditions:
Payments in cash only.
Cancellation policy: 24h before arrival.
We don't accept groups larger than 6 people.

Check in from 14:00.
Check out before 11:00.

Payment upon arrival by cash.

Taxes included.
Breakfast not included.


The reception service is open from 07.00 to 21.00
No curfew.
We do not accept customers younger than 18 years of age.
This property might pre-authorize your credit card. View House Rules

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Reviews & Ratings

  • Value For Money 9.3

  • Security 9.5

  • Location 9.6

  • Staff 9.7

  • Atmosphere 9.5

  • Cleanliness 9.7

  • Facilities 9.6

Latest Reviews

  • 10.0


    17 Jul 2019
    Fabulous hostel, beautifully designed and they’ve thought of everything down to hooks, shelves, lights n plugs. Very clean. But the best thing was the amazingly friendly and helpful staff! Especially Gabi who even went with me to help me translate a specific request. Great cheap group tours and the free bikes were a massive bonus. And Dalma the dog was a joy! Highly recommend!
    England, Female, 25-30
  • 10.0


    15 Jul 2019
    Such an awesome hostel! I’m a solo traveller and it was everything I needed. Super cool staff who had day activity options every day, kitchen facilities to cook with and really clean beds and rooms. So easy to make friends here, one of my favourite hostels to date 👌🏽
    Australia, Female, 18-24
  • 10.0


    06 Jul 2019
    Laurence and the rest of the staff were so good to me ..travelling alone on a motorcycle can be daunting..always worring about the security of bike sooner had I mentioned it when they opened the common area for me and the bike took pride of place next to the table tennis table. .that means a lot to motorcyclists...mind you if there was more than one motorcyclist it might be difficult to ....but they would no doubt sort it for you. Highly recommend this hostel. Nice.atmosphere etc..
    Ireland, Male, 41+
  • 10.0


    02 Jul 2019
    My stay at Lum was everything I hoped for and more! I really appreciate how kind and accommodating the staff are. Great vibes all around! The activities and atmosphere also make Lum a great place to meet people. Excellent for solo travelers! Thank you all for a great week :)
    USA, Female, 18-24
  • 10.0


    02 Jul 2019
    It was amazing, Laurens was the greatest Bartender ever
    Netherlands, Male, 25-30
  • 9.7


    13 Jul 2019
    I absolutely loved my stay at Casa Lum. My friend and I stayed for 5 nights while in Tulum and every day we had the option of doing an activity with the hostel volunteers and other travellers staying there. It was so convenient and a really great way to explore Tulum since there’s so much to see! The vibe was great and the staff are so friendly you quickly feel welcomed! Would definitely stay here again if I’m back in Tulum. They also had really great water pressure in the showers! 👌🏽
    Australia, All Female Group, 18-24
  • 9.7


    06 Jul 2019
    Staff were amazing and incredibly helpful. Great facilities- would recommend to anyone and everyone.
    England, Female, 18-24
  • 9.4


    21 Jun 2019
    A great hostel experience! Hands down the best bathrooms/showers I have ever had in any hostel. The staff and volunteers are friendly and sociable. There are organized events - bar hopping, cenote swimming, etc. Quiet time starts at 11p, which is great. It was exceptionally clean. I met some really cool people there. Beds are very comfortable, the AC is on in the rooms. My only complaint is that the wifi in the upper dorms is barely strong enough to send a text, but nothing beyond that.
    USA, Female, 31-40
  • 8.6


    07 Jul 2019
    Probably one of the best hostels I’ve stayed at mainly because the people were so friendly. I will definitely be back if I’m ever in Tulum. The only downside is that it’s not near the beach. Otherwise, it’s close to the Ado bus station and to the ruins and some Cenotes. Thank you Hostel Lum!
    USA, Female, 25-30
  • 7.4

    Very Good

    24 Jun 2019
    Was recommended by a friend to stay @ Lum. I checked in late so was told to wait until the following morning to pay for my stay. Went to my room, put my bag on my bed, went to the bar to get a quick drink. Return to my room 20 mins later to find all of my cash stolen out of my wallet. I totally realize I should have locked up my bag, but never in all of my experience travelling have I had an issue like this happen at a hostel. Super saddening as I did love the spot but would not return.
    Canada, Female, 18-24
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  • Free City Maps
  • Free Internet Access
  • Free WiFi
  • Linen Included
  • Air Conditioning
  • Bicycle Parking
  • Breakfast Not Included
  • Cable TV
  • Ceiling Fan
  • Fridge/Freezer
  • Hot Showers
  • Microwave
  • Outdoor Terrace
  • Reading Light
  • Security Lockers
  • Self-Catering Facilities
  • 24 Hour Security
  • Bicycle Hire
  • Internet Access
  • Luggage Storage
  • Reception (limited hours)
  • Towels for hire
Food & Drink
  • Bar
  • Board Games