Group Booking Terms and Conditions

Because you are making a Group Booking, there are additional Terms and Conditions that apply. Please read them and click 'I Accept' below to continue with your booking

General Group Booking Terms

By making a group reservation through you agree to the following terms and conditions as set by and as set by the hostel in question.

  • In order to make a group reservation on it is necessary to pay a deposit. The balance is due directly to the hostel according to their payment conditions.
  • The booking deposit is non-refundable.
  • Please note that any cancellations must be notified directly to the hostel at least 24 hours in advance of your scheduled arrival date, unless otherwise stated in the hostel's conditions.
  • are not responsible for changes or amendments to your reservation once it has been processed. All correspondence with regard to changes to your booking need to be dealt with directly with the hostel.
  • Cancellations for reservations must be made directly with the hostel and must conform with the individual hostels cancellation policy (see below)
  • It is your responsibility to pay the balance of your accommodation cost to the hostel in accordance with their payment conditions (see below). Failure to do so may result in your reservation being cancelled by the hostel.
  • Individual hostels may have special booking conditions relating to group stays, please read the hostel booking conditions carefully before making your reservation.

Hostel Specific Terms & Conditions

The remainder of the amount due will be charged to your credit card ???? Should numbers or room selection change, the per person deposit times the number of people who actually travelled will be deducted from the total accommodation charge levvied by the hostel.

The following group types are not accepted by this hostel: Holiday with Friends, Junior / Primary School, High / Secondary School, College / University, Business Trip, Stag/Hen/Bachelor Party, Sports Group, Cultural Group If you have misrepresented the type of group you are booking for, your booking may be cancelled by the hostel."

Any cancellations resulting from agreement to these terms and conditions under false pretences will result in loss of deposit.

Book more than 2 days in advance for Free Cancellation.
  • Perfect Location
  • Superb Staff
  • Fantastic Cleanliness
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Property Description

Lum offers dorms with AC, soft beds with individual power outlets, and ample lockers. Breakfast isn’t included; however, you get a free bike to use during your stay and a fully equipped kitchen where you can cook. You can socialize at our bar area which shuts down at 11pm, and you can carry on the night at Tulum's nightlife area which is only a short walk away. Welcome to Lum your home in Tulum.

Lum Policies and Conditions:
Payments in cash only.
Cancellation policy: 24h before arrival.
We don't accept groups larger than 6 people.

Check in from 14:00.
Check out before 11:00.

Payment upon arrival by cash.

Taxes included.
Breakfast not included.


The reception service is open from 07:00 to 21:00 (If you're arriving later than 21:00, we'll notify the night guard. He will let you in and show you to your bed. You can check in next morning.)
No curfew.
We do not accept customers younger than 18 years of age.
This property might pre-authorize your credit card. View House Rules

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Reviews & Ratings

  • Value For Money 9.7

  • Security 9.7

  • Location 9.5

  • Staff 9.7

  • Atmosphere 9.5

  • Cleanliness 9.5

  • Facilities 9.5

Latest Reviews

  • 10.0


    13 Oct 2021
    This place is a gem. Such great vibes and a super chill atmosphere.. The people that work there are so nice and helpful.. I have never been to a hostel where they let you use bikes and towels for free!!?? Insane.. Can't wait to go back
    USA, Female, 31-40
  • 10.0


    30 Sep 2021
    I love Lum! It isa super nice hostel. Everyone is very friendly. The kitchen is huge, you have all the spices and 2 free eggs every day! The dorm and bathroom are clean. ⚠️ warning! There is netflix so you will be addicted 🤤 be careful! It's not a partying hostel, it's quite after 1030pm, which is what I love! Free bike, free goggle to borrow, affordable price! The best part is there are outdoor activities everyday, staffs take you to cenotes, ... love it!!!!❤❤❤ Super friendly staff.
    Vietnam, Female, 25-30
  • 10.0


    23 Sep 2021
    The staff is amazing. The hostel is beautiful. They have great wifi to work. They have hot water 24-7. They let you borrow a bike. You have to give a deposit for the bike lock, locker lock, and towels. But you get your deposit back when you return the item. The kitchen has everything you need to cook. The space to hangout has a tv with Netflix. Good lace to relax. The staff has activities.
    USA, Male, 31-40
  • 10.0


    07 Sep 2021
    What a great hostel. The best staff. The best vibe. The best facility. Suitable both for shorter and longer stays. Great working environment when needed. Recommend!
    Lithuania, Female, 25-30
  • 10.0


    03 Sep 2021
    What a great overall experience, this place is the best value in Tulum hands down, includes bike rental, eggs and coffee, big screen netflix, ac in rooms most of the day. Gabi is the best, permanent staff treats you like you´ve been friends forever, I ended extending my stay for this reason. Location is perfect, everything you might need is a walk away, food, bars, laundry, groceries, and if you need to go further, you just grab a bike and you go, as simple as that. Beds are capsule type, confy
    USA, Male, 31-40
  • 10.0


    30 Aug 2021
    Such a great hostel. So easy to meet people and such a warm and welcoming environment. Highly recommend if you are looking to stay in downtown tulum
    USA, Female, 25-30
  • 10.0


    23 Aug 2021
    It’s simply amazing! It’s so clean and so worth it for how cheap it is! I really loved my stay in Lum.
    Canada, Female, 18-24
  • 10.0


    22 Aug 2021
    Awesome hostel! Staff is super friendly and all the fellow guest are too. Definitely an affordable place, but still a feeling of luxury. Clean, modern, aesthetic. If you want to work: it's sometimes very loud in the common area, so headphones needed. 10/10 would recommend coming here!
    Germany, Male, 18-24
  • 10.0


    16 Aug 2021
    This places is just one of a kind, really worth every minute around and for the rate i will say is even low for the quality you get, all the staff is amazing they are always there for you to help, definitely will recommend, even for a long stay (mine was 15 days) you will always feel welcome, Thanks to all see you next time.
    Mexico, Male, 31-40
  • 9.7


    03 Oct 2021
    My boyfriend and I stayed here for 4 nights as part of our 3 month backpacking journey through Central America. It was a great place to start our journey. It had a full kitchen, clean showers and bathrooms and most importantly, the dorm suites had air conditioning. The staff were wonderful and extremely helpful when asking for places to go or things to do. They provided you with free bikes and everyone was so nice. Would highly recommend.
    USA, Couple, 18-24
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  • Free City Maps
  • Free Internet Access
  • Free WiFi
  • Linen Included
  • Air Conditioning
  • Bicycle Parking
  • Breakfast Not Included
  • Cable TV
  • Ceiling Fan
  • Follows Covid-19 sanitation guidance
  • Fridge/Freezer
  • Hot Showers
  • Microwave
  • Outdoor Terrace
  • Reading Light
  • Security Lockers
  • Self-Catering Facilities
  • 24 Hour Security
  • Bicycle Hire
  • Internet Access
  • Luggage Storage
  • Reception (limited hours)
  • Towels for hire
Food & Drink
  • Bar
  • Board Games
  • Wi-Fi


  • 2020

    1st, Country Winners Mexico

  • 2020

    1st, Most Popular Hostels Tulum

  • 2020

    3rd, Continent Winners North America

View all Award Winners