Group Booking Terms and Conditions

Because you are making a Group Booking, there are additional Terms and Conditions that apply. Please read them and click 'I Accept' below to continue with your booking

General Group Booking Terms

By making a group reservation through you agree to the following terms and conditions as set by and as set by the hostel in question.

  • In order to make a group reservation on it is necessary to pay a deposit. The balance is due directly to the hostel according to their payment conditions.
  • The booking deposit is non-refundable.
  • Please note that any cancellations must be notified directly to the hostel at least 24 hours in advance of your scheduled arrival date, unless otherwise stated in the hostel's conditions.
  • are not responsible for changes or amendments to your reservation once it has been processed. All correspondence with regard to changes to your booking need to be dealt with directly with the hostel.
  • Cancellations for reservations must be made directly with the hostel and must conform with the individual hostels cancellation policy (see below)
  • It is your responsibility to pay the balance of your accommodation cost to the hostel in accordance with their payment conditions (see below). Failure to do so may result in your reservation being cancelled by the hostel.
  • Individual hostels may have special booking conditions relating to group stays, please read the hostel booking conditions carefully before making your reservation.

Hostel Specific Terms & Conditions

The remainder of the amount due will be charged to your credit card ???? Should numbers or room selection change, the per person deposit times the number of people who actually travelled will be deducted from the total accommodation charge levvied by the hostel.

The following group types are not accepted by this hostel: Holiday with Friends, Junior / Primary School, High / Secondary School, College / University, Business Trip, Stag/Hen/Bachelor Party, Sports Group, Cultural Group If you have misrepresented the type of group you are booking for, your booking may be cancelled by the hostel."

Any cancellations resulting from agreement to these terms and conditions under false pretences will result in loss of deposit.



Book more than 2 days in advance for Free Cancellation.
  • Perfect Location
  • Superb Staff
  • Fantastic Cleanliness
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Property Description

Lum offers dorms with AC, soft beds with individual power outlets, and ample lockers. Breakfast isn’t included; however, you get a free bike to use during your stay and a fully equipped kitchen where you can cook. You can socialize at our bar area which shuts down at 11pm, and you can carry on the night at Tulum's nightlife area which is only a short walk away. Welcome to Lum your home in Tulum.

Lum Policies and Conditions:
Payments in cash only.
Cancellation policy: 24h before arrival.
We don't accept groups larger than 6 people.

Check in from 14:00.
Check out before 11:00.

Payment upon arrival by cash.

Taxes included.
Breakfast not included.


The reception service is open from 07:00 to 21:00 (If you're arriving later than 21:00, we'll notify the night guard. He will let you in and show you to your bed. You can check in next morning.)
No curfew.
We do not accept customers younger than 18 years of age.
This property might pre-authorize your credit card. View House Rules

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Reviews & Ratings

  • Value For Money 9.5

  • Security 9.6

  • Location 9.5

  • Staff 9.8

  • Atmosphere 9.6

  • Cleanliness 9.5

  • Facilities 9.5

Latest Reviews

  • 10.0


    31 Dec 2020
    Had a quick stay here as I last minute booked it for a NYE in Tulum as I was meant to be staying in Cancun originally. This place looked a bit strange from the outside but as Soon as I was inside it was really great. The place has a very welcoming vibe, friendly staff who show you around, a couple of areas to chill in on the roof and everyone was really friendly. It was a great price too and not far from other hostels my friends were in I definitely recommend. Great showers!!
    England, Male, 31-40
  • 10.0


    27 Dec 2020
    Beautiful concept hostel in the center of Tulum with amazing staff and a very good vibe. I saw a lot of people coming back after a previous stay and will make sure to do so the next time I’m in town as well. Big thanks to the team! Sören
    Germany, Male, 25-30
  • 10.0


    13 Dec 2020
    LUM leaves a special place in my heart. It’s been kept clean every day and night and is an aesthetically beautiful space with a super cool vibe. This place attracts really interesting people from all walks of life. The dog Dalma is the most gentle, loving dog you would ever meet. Thank you Gaby & team for everything, loved spending Xmas there 🙏😊 thank you for making it special! Hope to be back soon!!! 💖
    Bulgaria, Female, 31-40
  • 10.0


    11 Dec 2020
    Lum exceeded our expectations! We got a private room and it was SUPER clean and felt really cozy. There is a bathroom and shower which made it super convenient. The atmosphere is amazing, especially if you want to meet people from all over the world. Will be staying here again!
    USA, Male, 25-30
  • 10.0


    08 Dec 2020
    Great place w a wonderful staff and an amazingly smart sweet dog named Dalma. Felt very welcomed and truly had a wonderful time interacting w the other guests. Kitchen facilities were on point. Wi-Fi was strong and tv w Netflix was a bonus. Free use of a bike helped w getting to the beach without using a taxi.
    USA, Male, 41+
  • 9.4


    20 Dec 2020
    Felt so welcomed there. Awesome staff. Met nice travellers. Bike included in the dorm price. Loved it. Would recommend 100%
    Germany, Female, 31-40
  • 8.9


    03 Jan 2021
    Nice and chilled hostel, the staff were super friendly and welcoming. Excellent location, close to ADO bus station and main street. Free bike access was very useful to get to Tulum ruins and beach zone. I would stay here again.
    England, Female, 25-30
  • 8.9


    22 Dec 2020
    Such a beautiful hostel and amazing atmosphere. Perfectly located and the staff is so sweet and helpful. The only horrible thing was that I got scabies from the bed I slept in! Scabies is no fun and I’m still trying to get rid of them as I type this. I’ve tried calling the hostel 3 times now over a few days with no answer so not sure they even know. Beware :/
    USA, Male, 25-30
  • 8.9


    16 Dec 2020
    Pros: Cozy place, free bikes, great location if you want to be in the downtown. With their bike you can get to the paradise beach in like 20 mins. Cons: The only cons that I can mention is that Lucy , the girl who works in the front desk isn’t that cool and friendly.
    Iran, Male, 31-40
  • 8.9


    14 Dec 2020
    I had a great stay, even better than I expected. People are awesome, super chill, the staff is very helpful and they’ll hang out all the time. One of the girls who stayed yhere had joga every morning, one of the girls offer to have a free spanish class. It wasn’t really a party vibe, but more of a chill vibe which I prefer much more. The wi-fi is a bog sh***y on times, but otherwise the place is really decent! The AC works, so the rooms are cool, and the shower has hot water if you need it.
    Slovenia, Male, 25-30
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  • Free City Maps
  • Free Internet Access
  • Free WiFi
  • Linen Included
  • Air Conditioning
  • Bicycle Parking
  • Breakfast Not Included
  • Cable TV
  • Ceiling Fan
  • Follows Covid-19 sanitation guidance
  • Fridge/Freezer
  • Hot Showers
  • Microwave
  • Outdoor Terrace
  • Reading Light
  • Security Lockers
  • Self-Catering Facilities
  • 24 Hour Security
  • Bicycle Hire
  • Internet Access
  • Luggage Storage
  • Reception (limited hours)
  • Towels for hire
Food & Drink
  • Bar
  • Board Games
  • Wi-Fi


  • 2020

    1st, Country Winners Mexico

  • 2020

    1st, Most Popular Hostels Tulum

  • 2020

    3rd, Continent Winners North America

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