Group Booking Terms and Conditions

Because you are making a Group Booking, there are additional Terms and Conditions that apply. Please read them and click 'I Accept' below to continue with your booking

General Group Booking Terms

By making a group reservation through you agree to the following terms and conditions as set by and as set by the hostel in question.

  • In order to make a group reservation on it is necessary to pay a deposit. The balance is due directly to the hostel according to their payment conditions.
  • The booking deposit is non-refundable.
  • Please note that any cancellations must be notified directly to the hostel at least 24 hours in advance of your scheduled arrival date, unless otherwise stated in the hostel's conditions.
  • are not responsible for changes or amendments to your reservation once it has been processed. All correspondence with regard to changes to your booking need to be dealt with directly with the hostel.
  • Cancellations for reservations must be made directly with the hostel and must conform with the individual hostels cancellation policy (see below)
  • It is your responsibility to pay the balance of your accommodation cost to the hostel in accordance with their payment conditions (see below). Failure to do so may result in your reservation being cancelled by the hostel.
  • Individual hostels may have special booking conditions relating to group stays, please read the hostel booking conditions carefully before making your reservation.

Hostel Specific Terms & Conditions

The remainder of the amount due will be charged to your credit card ???? Should numbers or room selection change, the per person deposit times the number of people who actually travelled will be deducted from the total accommodation charge levvied by the hostel.

The following group types are not accepted by this hostel: Holiday with Friends, Junior / Primary School, High / Secondary School, College / University, Business Trip, Stag/Hen/Bachelor Party, Sports Group, Cultural Group If you have misrepresented the type of group you are booking for, your booking may be cancelled by the hostel."

Any cancellations resulting from agreement to these terms and conditions under false pretences will result in loss of deposit.



Book more than 14 days in advance for Free Cancellation.
  • Perfect Location
  • Superb Staff
  • Fantastic Cleanliness
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Property Description

Lum offers dorms with AC, soft beds with individual power outlets, and ample lockers. Breakfast isn’t included; however, you get a free bike to use during your stay and a fully equipped kitchen where you can cook. You can socialize at our bar area which shuts down at 11pm, and you can carry on the night at Tulum's nightlife area which is only a short walk away. Welcome to Lum your home in Tulum.

Lum Policies and Conditions:
Payments in cash only.
Cancellation policy: 24h before arrival.
We don't accept groups larger than 6 people.

Check in from 14:00.
Check out before 11:00.

Payment upon arrival by cash.

Taxes included.
Breakfast not included.


The reception service is open from 07:00 to 21:00 (If you're arriving later than 21:00, we'll notify the night guard. He will let you in and show you to your bed. You can check in next morning.)
No curfew.
We do not accept customers younger than 18 years of age.
This property might pre-authorize your credit card. View House Rules

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Reviews & Ratings

  • Value For Money 9.5

  • Security 9.6

  • Location 9.6

  • Staff 9.8

  • Atmosphere 9.6

  • Cleanliness 9.5

  • Facilities 9.3

Latest Reviews

  • 10.0


    17 Mar 2020
    In general, the hostel is clean and modern and located in the middle of Tulum, near the bus station. The beds were clean and offered great privacy to sleep, the kitchen also had everything to offer. The Staff and the owner of the Lum were super likeable and hospitable! Even during those critical times with the virus, the owner Gabi, made sure we stayed safe till we would get our flight back home. The free bikes were also in great conditions and were a great bonus! Always would stay there again!
    Germany, Male, 18-24
  • 10.0


    17 Mar 2020
    Best hostel I stayed at during my 3 months trip. The owner is such a sweetheart, took care of everything and everyone during the Corona crisis. The kitchen is so well equipped, free bikes for rent. Plus they have a super sweet dog. Though it was very quiet when I stayed there and everyone was concerned due to the situation the staff made the best out of it. Totally recommended
    Germany, Female, 31-40
  • 10.0


    11 Mar 2020
    The lum Hostel made our stay in tulum so good.
    Germany, Female, 41+
  • 10.0


    11 Mar 2020
    Lum was great! Staff was so friendly, kitchen was amazing, shower pressure was great/hot, and there was a doggo :) very friendly atmosphere and daily activities if you want. Would definitely stay again!
    USA, Female, 18-24
  • 10.0


    06 Mar 2020
    Best hostel I had ever ! Perfect location, everything is clean, the staff and the volunteers are amazing, and it's really a great place to meet people when you're alone. A lot of activities, recommendations etc. Hope I would stay here again !
    France, Female, 18-24
  • 10.0


    27 Feb 2020
    Clean overall and comfortable beds. Having free access to bikes is a plus. Quiet time starts at 11 but if you want to continue the night there is usually a group going out. Wifi is not the best but I am sure they will get this fixed soon. Will 100% stay here again.
    USA, Female, 31-40
  • 10.0


    23 Feb 2020
    With Tulum being my first solo trip I had an amazing experience at Lum! While checking in on the first day one of the volunteer staff, Vivian, invited me to the beach with her. It meant a lot to me because of how nervous I was at first but it was so easy making friends with everyone! Everyday they had a group activity, the hostel is a quick walk from the ado bus station, Everything was really clean, hot showers, ac, and filtered water station I thought was important to my stay! 10/10 recommend!
    USA, Female, 18-24
  • 9.7


    05 Mar 2020
    Lovely hostel with great atmosphere. Very clean and comfortable beds. Great location, very close to the main strip. Free use of bikes and organised day trips out. The owner was very friendly, but some of the others could do with focusing on guests and less on themselves.
    England, Male, 41+
  • 9.7


    26 Feb 2020
    The hostel has a very nice interior, it is very cozy. They plan cool day-trips to cenotes and beach. The quiet hour starts at 11PM so it is possible to get some rest but there are always people who want to go out. And the location is perfect for that. Everything is close. To further places you can go by bike, which is free. The staff was very helpful and friendly. We will definitely stay here again if the time comes. There is a simple bar which opens from 6PM - 11PM.
    Latvia, All Female Group, 25-30
  • 8.6


    22 Feb 2020
    the hostel was very nice and clean, just like the photos! The staff was very friendly.
    Mexico, Female, 25-30
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  • Free City Maps
  • Free Internet Access
  • Free WiFi
  • Linen Included
  • Air Conditioning
  • Bicycle Parking
  • Breakfast Not Included
  • Cable TV
  • Ceiling Fan
  • Fridge/Freezer
  • Hot Showers
  • Microwave
  • Outdoor Terrace
  • Reading Light
  • Security Lockers
  • Self-Catering Facilities
  • 24 Hour Security
  • Bicycle Hire
  • Internet Access
  • Luggage Storage
  • Reception (limited hours)
  • Towels for hire
Food & Drink
  • Bar
  • Board Games
  • Wi-Fi


  • 2020

    1st, Country Winners Mexico

  • 2020

    1st, Most Popular Hostels Tulum

  • 2020

    3rd, Continent Winners North America

View all Award Winners