Group Booking Terms and Conditions

Because you are making a Group Booking, there are additional Terms and Conditions that apply. Please read them and click 'I Accept' below to continue with your booking

General Group Booking Terms

By making a group reservation through you agree to the following terms and conditions as set by and as set by the hostel in question.

  • In order to make a group reservation on it is necessary to pay a deposit. The balance is due directly to the hostel according to their payment conditions.
  • The booking deposit is non-refundable.
  • Please note that any cancellations must be notified directly to the hostel at least 24 hours in advance of your scheduled arrival date, unless otherwise stated in the hostel's conditions.
  • are not responsible for changes or amendments to your reservation once it has been processed. All correspondence with regard to changes to your booking need to be dealt with directly with the hostel.
  • Cancellations for reservations must be made directly with the hostel and must conform with the individual hostels cancellation policy (see below)
  • It is your responsibility to pay the balance of your accommodation cost to the hostel in accordance with their payment conditions (see below). Failure to do so may result in your reservation being cancelled by the hostel.
  • Individual hostels may have special booking conditions relating to group stays, please read the hostel booking conditions carefully before making your reservation.

Hostel Specific Terms & Conditions

The remainder of the amount due will be charged to your credit card ???? Should numbers or room selection change, the per person deposit times the number of people who actually travelled will be deducted from the total accommodation charge levvied by the hostel.

The following group types are not accepted by this hostel: Holiday with Friends, Junior / Primary School, High / Secondary School, College / University, Business Trip, Stag/Hen/Bachelor Party, Sports Group, Cultural Group If you have misrepresented the type of group you are booking for, your booking may be cancelled by the hostel."

Any cancellations resulting from agreement to these terms and conditions under false pretences will result in loss of deposit.

Book more than 2 days in advance for Free Cancellation.
  • Perfect Location
  • Superb Staff
  • Fantastic Cleanliness
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Property Description

Lum offers dorms with AC, soft beds with individual power outlets, and ample lockers. Breakfast isn’t included; however, you get a free bike to use during your stay and a fully equipped kitchen where you can cook. You can socialize at our bar area which shuts down at 11pm, and you can carry on the night at Tulum's nightlife area which is only a short walk away. Welcome to Lum your home in Tulum.

Lum Policies and Conditions:
Payments in cash only.
Cancellation policy: 24h before arrival.
We don't accept groups larger than 6 people.

Check in from 14:00.
Check out before 11:00.

Payment upon arrival by cash.

Taxes included.
Breakfast not included.


The reception service is open from 07:00 to 21:00 (If you're arriving later than 21:00, we'll notify the night guard. He will let you in and show you to your bed. You can check in next morning.)
No curfew.
We do not accept customers younger than 18 years of age.
This property might pre-authorize your credit card. View House Rules

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Reviews & Ratings

  • Value For Money 9.3

  • Security 9.6

  • Location 9.5

  • Staff 9.4

  • Atmosphere 9.0

  • Cleanliness 9.2

  • Facilities 9.2

Latest Reviews

  • 10.0


    02 Aug 2022
    I really enjoyed my stay at Lum and ended up staying there for 6 instead of 3 nights. the staff is very friendly and they make you feel at home. the hotel bar which opens every night is perfect to meet people but if you want some peace and quiet that’s also possible. they offer some free activities (cenotes, salsa night, beaches) and you can also rent a bike for free. the capsule beds give you enough privacy even if you stay in a dorm.
    Switzerland, Female, 25-30
  • 10.0


    26 Jul 2022
    Lum Hostel!Lum Hostel! Great group of people running the place. Daily Activities. Free bikes to use (just pay a deposit). Aircon in our room broke but they moved us to another room straight away. Great atmosphere- very chilled during the day and always someone looking to go out at night. Thanks for a great few days. Terry and Cathryn
    England, Male, 25-30
  • 10.0


    26 Jul 2022
    Everything so great! I stayed in a private room and this Hostal is beautiful! They have amazing stuff super friendly. They have free bikes. The drinks at the bar cheap and good. They have plenty of activities that you can join. And the location of super close to the bus station and all the main restaurants! Definitely recommend
    USA, Female, 31-40
  • 10.0


    13 Jul 2022
    The sweetest staff, and they’re really good at taking you to parties. It’s not a party hostel, but there’s plenty of opportunities to party if you feel like it, and then you can also just get a good nights sleep if that’s your mood. The kitchen is amazing.
    Denmark, Female, 18-24
  • 10.0


    30 Jun 2022
    As a bit of an older digital nomad, I really loved my stay at Lum hostel, even more than my stay at Momma’s hostel a few weeks ago. At lum the beds were very comfortable and the showers were amazing. The vibe was a good mix of party, but also during the day you could find a place upstairs get work done. Free bikes were a plus, and the staff was excellent. I was sad to make so many friends and then have to leave.
    USA, Male, 31-40
  • 10.0


    25 Jun 2022
    My favourite hostel in Mexico. Friendly staff, beautiful building and good people. It has everything you need, including the free bike rental which is vital to get around Tulum easily (and cheaply). Facilities are great. I wouldn't stay anywhere else in Tulum.
    England, Male, 25-30
  • 9.4


    16 Jul 2022
    Really nice hostel and nice that you can borrow bikes to ride to the beach. I liked the location as it didn’t feel in the middle of the really tacky tourist area.
    England, Couple, 18-24
  • 9.1


    22 Jul 2022
    Incredible staff, nice lockers, always something to do! Quiet and peaceful during the day for relaxing or working. Walking distance to downtown and the free bikes were a huge plus to bike to the beach or cenotes.
    USA, Female, 31-40
  • 8.6


    10 Aug 2022
    lovely hostel! It’s gorgeous and very well kept. Kitchen is well equipped, beds are comfy and rooms are quiet and cool. Only thing was that the front door isn’t always closed and the rooms don’t lock so felt a little uneasy about it. There are lockers big enough for all your stuff though so it’s not a major issue
    England, Female, 18-24
  • 8.3


    05 Aug 2022
    Really enjoyed my stay at Lum! It’s super chilled and relaxed. It’s not a party hostel but there are opportunities to party if that’s what you want. The bar was chill with cheap beer and cocktails. I liked the free activities organized like cenotes and salsa night. also love the fact that the bikes are free as other hostels in Tulum will charge for them. Location is very very central and close to the bus station. One thing is that the ac was only on from 18-12 so not really possible to chill in the room
    Sweden, Female, 25-30
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  • Free City Maps
  • Free Internet Access
  • Free WiFi
  • Linen Included
  • Air Conditioning
  • Bicycle Parking
  • Breakfast Not Included
  • Cable TV
  • Ceiling Fan
  • Follows Covid-19 sanitation guidance
  • Fridge/Freezer
  • Hot Showers
  • Microwave
  • Outdoor Terrace
  • Reading Light
  • Security Lockers
  • Self-Catering Facilities
  • 24 Hour Security
  • Bicycle Hire
  • Internet Access
  • Luggage Storage
  • Reception (limited hours)
  • Towels for hire
Food & Drink
  • Bar
  • Board Games
  • Wi-Fi


  • 2020

    1st, Country Winners Mexico

  • 2020

    1st, Most Popular Hostels Tulum

  • 2020

    3rd, Continent Winners North America

View all Award Winners