Group Booking Terms and Conditions

Because you are making a Group Booking, there are additional Terms and Conditions that apply. Please read them and click 'I Accept' below to continue with your booking

General Group Booking Terms

By making a group reservation through you agree to the following terms and conditions as set by and as set by the hostel in question.

  • In order to make a group reservation on it is necessary to pay a deposit. The balance is due directly to the hostel according to their payment conditions.
  • The booking deposit is non-refundable.
  • Please note that any cancellations must be notified directly to the hostel at least 24 hours in advance of your scheduled arrival date, unless otherwise stated in the hostel's conditions.
  • are not responsible for changes or amendments to your reservation once it has been processed. All correspondence with regard to changes to your booking need to be dealt with directly with the hostel.
  • Cancellations for reservations must be made directly with the hostel and must conform with the individual hostels cancellation policy (see below)
  • It is your responsibility to pay the balance of your accommodation cost to the hostel in accordance with their payment conditions (see below). Failure to do so may result in your reservation being cancelled by the hostel.
  • Individual hostels may have special booking conditions relating to group stays, please read the hostel booking conditions carefully before making your reservation.

Hostel Specific Terms & Conditions

The remainder of the amount due will be charged to your credit card 1 week prior to arrival. Should numbers or room selection change, the per person deposit times the number of people who actually travelled will be deducted from the total accommodation charge levvied by the hostel.

The following group types are not accepted by this hostel: Junior / Primary School, High / Secondary School, College / University, Stag/Hen/Bachelor Party If you have misrepresented the type of group you are booking for, your booking may be cancelled by the hostel."

Any cancellations resulting from agreement to these terms and conditions under false pretences will result in loss of deposit.

Book more than 14 days in advance for Free Cancellation.
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Property Description

This renovated hotel is set in Tulum. All rooms have air conditioner, ceiling fan, and private bathroom. Luna Maya offers continental breakfast to all of our guests. We are located in Tulum´s downtown close to bars and restaurants. The Staff will be happy to provide information of the area.

We are located in one of the best locations of Tulum, near to some of the fines attractions and landmarks fo the city such as Parque Nacional Tulum, Tulum Ruins, Sian Ka'an Biosphere and Coba Ruins, amongst other interesting landmarks and places that you can discover and enjoy in our city.

We have numerous private accommodation options ideal for couples. Our rooms are fully equipped and incorporate all the necessary services to bring a pleasant and fantastic stay to our guests and travellers within our facilities.

Luna Maya Policies and Conditions:

Cancellation policy: 72h before arrival.

Check in from 14:00.
Check out before 11:00 .

Payment upon arrival by credit cards, debit cards.
This property might pre-authorize your credit card.

Taxes not included - 19.00%
Breakfast included.


The reception service is open from 07.00 to 23.00
No curfew.
Child friendly.
Non smoking.
The maximum period of stay is 14 days. View House Rules

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Reviews & Ratings

  • Value For Money 2.0

  • Security 2.0

  • Location 2.0

  • Staff 2.0

  • Atmosphere 2.0

  • Cleanliness 2.0

  • Facilities 2.0

Latest Reviews

  • 9.7


    03 Jul 2018
    Although this is a bit far away from the main hotel strip, their is still plenty to do if you have your own transport. The staff are really helpful, and when we checked in we were given a number of recommendations for restaurants/places to go. We only stayed here for two nights and it met all of our needs.
    England, Couple, 25-30
  • 2.0


    26 Dec 2019
    By far SHADIEST facility I have encountered. Although we were previously assured that we could pay by credit card upon arrival, the front desk staff informed us they had no credit card machine and forced us to either pay by cash, or leave our credit card number AND CVV number!! Staff grossly unaware of policies regarding bookings/cancellations. When we asked to speak to manager, front desk staff responded "no you can't, we don't have one". Rooms smelled of toxic fumes. TERRIBLE EXPERIENCE!!
    India, Mixed Group, 25-30
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  • Free Breakfast
  • Free WiFi
  • Towels Included
  • Air Conditioning
  • Hot Showers
  • Safe Deposit Box
  • 24 Hour Reception
  • Housekeeping
  • Wake-up calls