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Group Booking Terms and Conditions

Because you are making a Group Booking, there are additional Terms and Conditions that apply. Please read them and click 'I Accept' below to continue with your booking

General Group Booking Terms

By making a group reservation through Hostelworld.com you agree to the following terms and conditions as set by Hostelworld.com and as set by the hostel in question.

  • In order to make a group reservation on Hostelworld.com it is necessary to pay a deposit. The balance is due directly to the hostel according to their payment conditions.
  • The booking deposit is non-refundable.
  • Please note that any cancellations must be notified directly to the hostel at least 24 hours in advance of your scheduled arrival date, unless otherwise stated in the hostel's conditions.
  • Hostelworld.com are not responsible for changes or amendments to your reservation once it has been processed. All correspondence with regard to changes to your booking need to be dealt with directly with the hostel.
  • Cancellations for reservations must be made directly with the hostel and must conform with the individual hostels cancellation policy (see below)
  • It is your responsibility to pay the balance of your accommodation cost to the hostel in accordance with their payment conditions (see below). Failure to do so may result in your reservation being cancelled by the hostel.
  • Individual hostels may have special booking conditions relating to group stays, please read the hostel booking conditions carefully before making your reservation.

Hostel Specific Terms & Conditions

The remainder of the amount due will be charged to your credit card ???? Should numbers or room selection change, the per person deposit times the number of people who actually travelled will be deducted from the total accommodation charge levvied by the hostel.

The following group types are not accepted by this hostel: Holiday with Friends, Junior / Primary School, High / Secondary School, College / University, Business Trip, Stag/Hen/Bachelor Party, Sports Group, Cultural Group If you have misrepresented the type of group you are booking for, your booking may be cancelled by the hostel."

Any cancellations resulting from agreement to these terms and conditions under false pretences will result in loss of deposit.

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Luna's House Hostel

Book more than 7 days in advance for Free Cancellation.
8.6
  • Wonderful Location
  • Marvellous Staff
  • Excellent Cleanliness
Read all reviews

Property Description

From our stunning rooftop to the privacy of our curtained dorm beds, we provide an oasis in such a bustling place. Join one of our fun filled tours of Ha Long and Lanha Bay and finish the evening chatting to fellow travellers in our restaurant bar.

Our staff are on hand to help you with any of your needs for travelling around the island, in and around the bay or even to other locations in Vietnam. Enjoy our casual and friendly atmosphere with clean and comfortable facilities.

***Property Policies & Conditions:

1. Cancellation Policy: 1 day before arrival.
2. Check in from 14:00 to 23:00.
3. Check out before 12:00.
4. Payment upon arrival by cash or credit card, but extra charge for credit card service fee.
5. Taxes: included.
6. Breakfast: included.
7. No curfew.
8. No smoking in rooms, but designated area is provided.
9. Reception Working Hours: 24 hours. View House Rules

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Reviews & Ratings

  • Value For Money 8.8

  • Security 9.0

  • Location 8.9

  • Staff 8.7

  • Atmosphere 7.8

  • Cleanliness 8.5

  • Facilities 8.6


Latest Reviews

  • 10.0

    Superb

    28 Sep 2019
    We had such an amazing stay at Lunas, the staff were really helpful with Teans conversation and advice making our trip. The beds were comfy with full curtains with a small cupboard along with a fan and a light for each bed as well as a large locker with a key. The breakfast was decent and the food in the evening was delicious. We booked a boat tour with them and they sorted out our bus to Ninh Binh. Would highly recommend.
    England, Couple, 25-30
  • 10.0

    Superb

    16 Sep 2019
    great place to stay, had no issues whatsoever and the staff is very helpful with anything you need
    Australia, Male, 18-24
  • 9.7

    Superb

    17 Sep 2019
    Hieu (Harvey) is an awesome receptionist and was ready to help us book tours, rent scooters, and generally help us with anything we needed at any time of day. The rooms were pretty clean and they easily moved us to another room when we had an issue with our original booking. The rooftop bar/restaurant is great and has a fantastic view. 10/10 would recommend Luna’s House Hostel!
    USA, Male, 25-30
  • 9.4

    Superb

    26 Sep 2019
    Was a good stay at luna. Comfy bed. Really yummy free breakfast in the morning. Not much of an atmosphere tho when I was there but maybe it was just because of short stay and I was with friends. But overall very good hostel, very good location and convenient to crash for the first night in Cat Ba.
    Canada, Female, 25-30
  • 9.4

    Superb

    23 Sep 2019
    Great location in Cat Ba
    England, Male, 18-24
  • 9.4

    Superb

    16 Sep 2019
    Fun hostel, quite new. Rooftop bar is lovely and breakfast was good. Definitely do a boat tour (I did captain jacks and it was amazing!). Couple of little things to work on but they are so helpful, I would definitely stay again and extended my stay while I was here. Cat Ba is stunning 💜
    England, Female, 31-40
  • 9.1

    Superb

    24 Sep 2019
    Nice hostel, staff were very helpful. The rooms are spacious and having lights, fans, shelves and curtains for each bed is a plus. The rooftop restaurant is nice, however it is more of a restaurant than a bar and other guests don’t seem to hang out in common areas much, so I mainly only met the people I was sharing a room with.
    Australia, Female, 25-30
  • 8.6

    Fabulous

    13 Sep 2019
    Nice and clean rooms in a quiet part of town but close enough to walk easily. Staff were friendly and helpful and spoke very good English.
    England, Female, 18-24
  • 6.0

    Good

    03 Oct 2019
    When arriving my locker was broke, towel was dirty and had no sheets for bed. The WiFi hardly worked and bathroom was quite dirty. Tried having a sleep in until 11 before check out and the cleaners came in at 9:30 shouting and then woke me up so could clean my bed. So not a chance of sleeping in. Overall good location but wouldn’t recommend.
    England, Male, 18-24
  • 6.0

    Good

    30 Sep 2019
    Nice space and location. The rooftop deck and restaurant was cute and a good space to eat and chat. Be warned, we did find signs of bedbugs in our bed and when we brought it to the man at the front desk he didn’t believe us. Said they recently cleaned the whole room, although that didn’t make us feel better about their cleaning schedule or if they know bedbugs live in the mattress and not just the sheets. He was pretty snappy and condescending to us. All other staff was very helpful and kind.
    USA, Female, 18-24
Read all reviews

Facilities

Free
  • Free Breakfast
  • Free Internet Access
  • Free WiFi
  • Linen Included
  • Towels Included
General
  • Air Conditioning
  • Common Room
  • Hair Dryers
  • Hot Showers
  • Outdoor Terrace
  • Parking
  • Reading Light
  • Security Lockers
Services
  • 24 Hour Reception
  • Airport Transfers
  • Housekeeping
  • Laundry Facilities
  • Luggage Storage
  • Tours/Travel Desk
Food & Drink
  • Bar
  • Cafe
  • Meals Available
  • Restaurant


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