Group Booking Terms and Conditions

Because you are making a Group Booking, there are additional Terms and Conditions that apply. Please read them and click 'I Accept' below to continue with your booking

General Group Booking Terms

By making a group reservation through you agree to the following terms and conditions as set by and as set by the hostel in question.

  • In order to make a group reservation on it is necessary to pay a deposit. The balance is due directly to the hostel according to their payment conditions.
  • The booking deposit is non-refundable.
  • Please note that any cancellations must be notified directly to the hostel at least 24 hours in advance of your scheduled arrival date, unless otherwise stated in the hostel's conditions.
  • are not responsible for changes or amendments to your reservation once it has been processed. All correspondence with regard to changes to your booking need to be dealt with directly with the hostel.
  • Cancellations for reservations must be made directly with the hostel and must conform with the individual hostels cancellation policy (see below)
  • It is your responsibility to pay the balance of your accommodation cost to the hostel in accordance with their payment conditions (see below). Failure to do so may result in your reservation being cancelled by the hostel.
  • Individual hostels may have special booking conditions relating to group stays, please read the hostel booking conditions carefully before making your reservation.

Hostel Specific Terms & Conditions

The remainder of the amount due will be charged to your credit card ???? Should numbers or room selection change, the per person deposit times the number of people who actually travelled will be deducted from the total accommodation charge levvied by the hostel.

The following group types are not accepted by this hostel: Holiday with Friends, Junior / Primary School, High / Secondary School, College / University, Business Trip, Stag/Hen/Bachelor Party, Sports Group, Cultural Group If you have misrepresented the type of group you are booking for, your booking may be cancelled by the hostel."

Any cancellations resulting from agreement to these terms and conditions under false pretences will result in loss of deposit.


Luna's House Hostel

Book more than 2 days in advance for Free Cancellation.
  • Wonderful Location
  • Marvellous Staff
  • Excellent Cleanliness
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Property Description

From our stunning rooftop to the privacy of our curtained dorm beds, we provide an oasis in such a bustling place. Join one of our fun filled tours of Ha Long and Lanha Bay and finish the evening chatting to fellow travellers in our restaurant bar.

Our staff are on hand to help you with any of your needs for travelling around the island, in and around the bay or even to other locations in Vietnam. Enjoy our casual and friendly atmosphere with clean and comfortable facilities.

***Property Policies & Conditions:

1. Cancellation Policy: 1 day before arrival.
2. Check in from 14:00 to 23:00.
3. Check out before 12:00.
4. Payment upon arrival by cash or credit card, but extra charge for credit card service fee.
5. Taxes: included.
6. Breakfast: included.
7. No curfew.
8. No smoking in rooms, but designated area is provided.
9. Reception Working Hours: 24 hours. View House Rules

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Reviews & Ratings

  • Value For Money 9.2

  • Security 8.8

  • Location 8.9

  • Staff 8.6

  • Atmosphere 6.9

  • Cleanliness 8.2

  • Facilities 7.9

Latest Reviews

  • 10.0


    07 Feb 2020
    The staff at Luna’s hostel are incredibly helpful and it really made our stay amazing! Would definitely recommend this hostel!
    Canada, Female, 25-30
  • 9.4


    01 Mar 2020
    Lovely hostel, very comfy beds and good breakfast choices!! Man at reception was so helpful. Free water refills was useful. Plenty of info on trips around Ha Long that can be booked through the hostel.
    England, Female, 18-24
  • 9.1


    20 Feb 2020
    Really comfy beds! Breakfast is good but not unlimited. Free water refills. Not much of an atmosphere for single travellers, but the location is pretty good.
    Canada, Mixed Group, 18-24
  • 9.1


    17 Feb 2020
    Nice private room with own bathroom and really comfortable beds. You could choose breakfast (eggs and bread, pancake with fruits or traditional meal) and there was free tea, coffee and water - all in all very good. The wifi wasn’t working from time to time, often in the evenings. One of the staff persons was really nice and open-minded, but the second staff member was not that open-minded or helpful...
    Germany, Female, 18-24
  • 8.6


    22 Feb 2020
    Nice and lovely hostel with a cute rooftop small restaurant. Beds were great, certainly recommend for the price!
    Australia, Male, 18-24
  • 8.3


    12 Feb 2020
    Great value for money, free breakfast was decent. Sheets were a bit stained. Some of the staff were extremely helpful and great with organizing tours and transportation.
    Canada, Female, 25-30
  • 7.7

    Very Good

    28 Feb 2020
    The guy in the reception was not very nice. The rooms are cleaned, toilets too. The breakfast is good and the hostel is nice.
    Colombia, Couple, 25-30
  • 7.4

    Very Good

    02 Mar 2020
    not the best not the worst. good location and friendly staff. comfy beds with privacy curtains, outlets and personal lamp. bathrooms were kinda dirty and lockers were tough to use. everything in the room is super loud so hard to leave quietly and not disturb others. rooms are also super musty and damp, never feels dry in there which is kinda gross. breakfast is small but fine- nice rooftop!
    Canada, Female, 18-24
  • 7.1

    Very Good

    06 Feb 2020
    Lovely breakfast. Blankets and Bed are a little damp
    Switzerland, Female, 25-30
  • 7.1

    Very Good

    31 Jan 2020
    They have free filtered water so that was great ! Friendly staff and good breakfast, we also booked captain jacks tour through the hostel which was brilliant ! Decent value for money !
    England, Female, 25-30
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  • Free Breakfast
  • Free Internet Access
  • Free WiFi
  • Linen Included
  • Towels Included
  • Air Conditioning
  • Common Room
  • Hair Dryers
  • Hot Showers
  • Outdoor Terrace
  • Parking
  • Reading Light
  • Security Lockers
  • Airport Transfers
  • Housekeeping
  • Laundry Facilities
  • Luggage Storage
  • Reception (limited hours)
  • Shuttle Bus
  • Tours/Travel Desk
Food & Drink
  • Bar
  • Cafe
  • Meals Available
  • Restaurant