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Group Booking Terms and Conditions

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General Group Booking Terms

By making a group reservation through Hostelworld.com you agree to the following terms and conditions as set by Hostelworld.com and as set by the hostel in question.

  • In order to make a group reservation on Hostelworld.com it is necessary to pay a deposit. The balance is due directly to the hostel according to their payment conditions.
  • The booking deposit is non-refundable.
  • Please note that any cancellations must be notified directly to the hostel at least 24 hours in advance of your scheduled arrival date, unless otherwise stated in the hostel's conditions.
  • Hostelworld.com are not responsible for changes or amendments to your reservation once it has been processed. All correspondence with regard to changes to your booking need to be dealt with directly with the hostel.
  • Cancellations for reservations must be made directly with the hostel and must conform with the individual hostels cancellation policy (see below)
  • It is your responsibility to pay the balance of your accommodation cost to the hostel in accordance with their payment conditions (see below). Failure to do so may result in your reservation being cancelled by the hostel.
  • Individual hostels may have special booking conditions relating to group stays, please read the hostel booking conditions carefully before making your reservation.

Hostel Specific Terms & Conditions

The remainder of the amount due will be charged to your credit card 2 weeks prior to arrival. Should numbers or room selection change, the per person deposit times the number of people who actually travelled will be deducted from the total accommodation charge levvied by the hostel.

Cancellation / No Show & Reduction in Numbers Policy

50 percent of your booking will be charged to you.

The following group types are not accepted by this hostel: Holiday with Friends, Junior / Primary School, High / Secondary School, Stag/Hen/Bachelor Party If you have misrepresented the type of group you are booking for, your booking may be cancelled by the hostel."

Additional Info:

Mixed Groups, No Male Only Groups Allowed.

Any cancellations resulting from agreement to these terms and conditions under false pretences will result in loss of deposit.

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Mad Monkey Phnom Penh

Book more than 7 days in advance for Free Cancellation.
  • Perfect Location
  • Marvellous Staff
  • Excellent Cleanliness
Read all reviews

Property Description

Welcome to Mad Monkey Phnom Penh, a socially responsible business located in the heart of the city. We are the place to make friends and memories during your travels in Southeast Asia.

If you're looking for cultural experiences, we have a full range of local tours. We can also help you with travel, tickets, and visas. If you want to relax, we have an awesome swimming pool and poolside bar - absolutely key in the Cambodian heat! If you came to party, our Rooftop Bar never disappoints and then we'll show you the best night on the town Phnom Penh can offer.

We’ve got a variety of rooms to choose from - our dorms have oversized single mattresses, A/C and individual bag lockers, while our ensuite privates are clean and comfortable with all of the necessary amenities. Our restaurant serves delicious Asian & Western meals, prepared to international standards.

To top all this off, your stay at Mad Monkey contributes to the local community. All of our staff are paid fair wages and benefits. Your booking also helps fund education projects and build water wells for Cambodia's rural communities. With a fully-packed schedule of events, activities, and tours, Mad Monkey will end up being the highlight of your Southeast Asian travels! Don't just take our word for it, check out our reviews - 95% of our guests absolutely love their stay with us. We want you to be one of them!

IMPORTANT INFORMATION

*At Mad Monkey Phnom Penh, we use a cashless wristband system for your convenience! You can top up using CASH ONLY, and we do have an ATM on site! View House Rules

Overview

Get ready to make friends and memories at Mad Monkey Phnom Penh. We've got a swimming pool and a rooftop bar for partying, as well as regular activities like yoga classes and beer pong tournaments. Catch some sun on our outdoor terrace, or stop by the travel desk for help arranging onward tickets or visas. You'll find tasty homegrown and international food at our very own restaurant, where you can get cultural with a Cambodian curry while you do some travel research on the free Wi-Fi.

Location

If you're arriving from Phnom Penh International Airport, grab a tuk-tuk for 9 bucks to BKK1 neighbourhood. The driver should recognise 'Mad Monkey', but if not just say 'Street 302' and look out for our sign. If your bag's bigger than you, it might be worth getting a 12-dollar taxi for the extra space – the journey should take about 25 minutes either way. Once you arrive, you can rent a bike from us to explore city sights like the Royal Palace, which is a couple of kilometres away.

Rooms and Dorms

Our mixed and female-only dorms have oversized single mattresses and individual lockers for your stuff. If you go for a private room, most have en-suites! Towels, just like the linen on your bed, are included in the price whichever you choose. Plus, you can use our luggage storage if you're taking an overnight bus out of Phnom Penh and want to use your last day to go to the Killing Fields without the backpack in tow.

Extras and activities

We're a socially responsible business: our staff are paid fairly and we help to fund education projects and build wells in local communities. Ask us about these projects in our common room with air con! Our 24-hour reception is where you'll find free city maps for wandering around Phnom Penh, and you can grab cash from the on-site ATM.

View House Rules

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Reviews & Ratings

  • Value For Money 8.8

  • Security 9.2

  • Location 9.0

  • Staff 8.9

  • Atmosphere 8.8

  • Cleanliness 8.7

  • Facilities 8.6


Latest Reviews

  • 10.0

    Superb

    17 Feb 2020
    Great hostel with good vibes and so easy to meet new peoples. The staff is awesome and big thanks to smiley. Great to make party with him and shotguns of beers:) And the pool is the best socializing part of the hostel and the rooftop bar.
    USA, Male, 25-30
  • 10.0

    Superb

    15 Feb 2020
    Shoutout to Sophorn the sassy receptionist for giving me such good sass from start to finish! And to the reps Smiley and Elena, keep on rocking it out. Both of you are brilliant. The location is great! The facilities are awesome. And the staff is wonderful! Deffo recommend this place to anyone passing through for a good time. And if you want a good night’s sleep, ask for the rooms with no windows. So dark and perfect for sleeping in! Don’t miss out.
    Puerto Rico, All Male Group, 25-30
  • 10.0

    Superb

    15 Feb 2020
    I had a rough stay at Mad monkey for various reasons. However, the Manager Ali (or Alley?) went above and beyond to reconcile the situation, which made all the difference to my stay. Great hospitality, much appreciated.
    Australia, Male, 25-30
  • 10.0

    Superb

    07 Feb 2020
    Good stay at Mad Monkey Phnom Penh - however, we booked a bus and boat ticket with them to get to their hostel in Koh Rong Samloen but they didn’t give us any boat information for when we got off the ferry for how to get there. There were many private boat owners trying to convince us to pay $5 each to take us to MMKRS, when actually they have a free boat shuttle. A heads up would be good next time!
    England, Couple, 25-30
  • 10.0

    Superb

    04 Feb 2020
    Emma and Jodie are wicked!! Such a fun place to hang out and meet people. Staff are great and really helpful. No complaints 😀
    England, Female, 25-30
  • 9.7

    Superb

    17 Feb 2020
    Good atmosphere to meet people, good to chill out or to party if you want, breakfast was amazing here, not the cheapest but worth it. Had a really nice stay and it’s a really good place to meet other travellers
    England, Male, 18-24
  • 9.1

    Superb

    13 Feb 2020
    The staff totally makes this place. Smiley, Alanna and the other fellow are wonderful and made my stay amazing.
    Canada, Female, 18-24
  • 8.9

    Fabulous

    17 Feb 2020
    Great hostel if ya love a bitta craic. However, I got some bad news while I was there. I needed to be alone and found this a little hard to do. No fault of the hostel of course, and the staff we’re really helpful when I needed somewhere quiet to make an emotional phone call and to check out early.
    Ireland, Male, 25-30
  • 8.0

    Fabulous

    13 Feb 2020
    CONSTRUCTION NEXT to MM1 BUILDING 8am-5pm! Music till 12am MM2 building. 12 bed ensuite. A/C works great. Shower on top of toilet.bed hard Staff were great especially Sholley? I booked a tour, since i was the only one who signed up they cancelled it last minute. I was very upset they were accommodating. They need to set prices and write down all info they need to give out to guests. Some were charged for wristbands and keys others were not. Prices on MM website are old. Now more expensive.
    USA, Female, 25-30
  • 6.9

    Good

    07 Feb 2020
    Bugs that looked like a cockroach in the beds. Bugs in the bathroom.
    USA, Female, 25-30
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Facilities

Free
  • Free City Maps
  • Free Internet Access
  • Free WiFi
  • Linen Included
  • Towels Included
General
  • Adaptors
  • Air Conditioning
  • Bicycle Parking
  • Book Exchange
  • Breakfast Not Included
  • Ceiling Fan
  • Common Room
  • Hair Dryers For Hire
  • Hot Showers
  • Outdoor Swimming Pool
  • Outdoor Terrace
  • Reading Light
  • Safe Deposit Box
  • Security Lockers
  • Swimming Pool
Services
  • 24 Hour Reception
  • 24 Hour Security
  • ATM
  • Internet Access
  • Late check-out
  • Laundry Facilities
  • Luggage Storage
  • Reception (limited hours)
  • Tours/Travel Desk
  • Towels for hire
Food & Drink
  • Bar
  • Cafe
  • Meals Available
  • Restaurant
Entertainment
  • Board Games
  • DVD's
  • Foosball
  • Wi-Fi


Awards

  • 2020

    1st, Most Popular Hostels Phnom Penh

  • 2019

    Special Contribution

  • 2018

    1st, Most Popular Hostels Phnom Penh

  • 2017

    1st, Most Popular Hostels Phnom Penh

  • 2016

    1st, Special Contribution

View all Award Winners

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