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Group Booking Terms and Conditions

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General Group Booking Terms

By making a group reservation through Hostelworld.com you agree to the following terms and conditions as set by Hostelworld.com and as set by the hostel in question.

  • In order to make a group reservation on Hostelworld.com it is necessary to pay a deposit. The balance is due directly to the hostel according to their payment conditions.
  • The booking deposit is non-refundable.
  • Please note that any cancellations must be notified directly to the hostel at least 24 hours in advance of your scheduled arrival date, unless otherwise stated in the hostel's conditions.
  • Hostelworld.com are not responsible for changes or amendments to your reservation once it has been processed. All correspondence with regard to changes to your booking need to be dealt with directly with the hostel.
  • Cancellations for reservations must be made directly with the hostel and must conform with the individual hostels cancellation policy (see below)
  • It is your responsibility to pay the balance of your accommodation cost to the hostel in accordance with their payment conditions (see below). Failure to do so may result in your reservation being cancelled by the hostel.
  • Individual hostels may have special booking conditions relating to group stays, please read the hostel booking conditions carefully before making your reservation.

Hostel Specific Terms & Conditions

The remainder of the amount due will be charged to your credit card on arrival. Should numbers or room selection change, the per person deposit times the number of people who actually travelled will be deducted from the total accommodation charge levvied by the hostel.

The following group types are not accepted by this hostel: Junior / Primary School If you have misrepresented the type of group you are booking for, your booking may be cancelled by the hostel."

Any cancellations resulting from agreement to these terms and conditions under false pretences will result in loss of deposit.

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Madama Hostel & Bistrot

Book more than 7 days in advance for Free Cancellation.
  • Wonderful Location
  • Superb Staff
  • Fantastic Cleanliness
Read all reviews
We love this Hostel!

It gets our thumbs up for consistently high guest reviews.

Property Description

Madama Hostel & Bistrot is located in a former police station inside a liberty-style building. All furniture has been built entirely with recycled materials.
Our hostel's team have traveled a lot. We know that is not easy to be a backpacker and that's why we do our best to help our guests to enjoy their stay. “Madama sounds like home” is our motto and we live up to this with our large comfy rooms, a warm chill-out area and great staff!
We have bright shared rooms with 4 or 6 beds, all air conditioned with a private bathroom and individual lockers for storage. Free Wi-Fi connection is included as well as a USB charging port and reading lights near each bed. Also, there are private rooms (either with a double two single bed)
Madama is the perfect meeting point between Milan and the travelers. During our aperitivo or our amazing Karaoke you can meet locals and experience the Milanese lifestyle. We also host expositions, handmade/vintage markets, live concerts and much more!
Madama Hostel & Bistrot is 5 minutes walking distance from the underground station Lodi T.I.B.B. To get out of the metro station take the exit on the left toward P.zzle Lodi. Then take the only road going uphill which passes over the railway tracks. Take the first road on the right (Via Brembo) followed by the first left (Via Benaco). You will find us on the corner (look out for our big blue umbrellas!)
Madama Hostel is well connected with the main tourist attractions in city. Piazza Duomo in the city center is only 4 stops away on the metro. The hostel is also situated in an area with good nightlife. Nearby, 10 minutes by foot, you can find the Porta Romana neighborhood that offers a lot of pubs and bars. Too lazy to walk? Don't worry, just below the hostel there is the Ohibò club which offers music, concerts and much more!!

Facilities:
- All en-suite rooms / Air conditioning in the rooms and common areas
- Free Wi-Fi in the rooms and common areas
- 24-hour reception / late check in / no rush / no curfew
- Free generous breakfast
- Free locks / Free lockers
- USB plug close to each bed
- Free linen
- Towels (3 euros upon request)
- Laundry service available
- Well equipped kitchen with free food
- Cozy chill-out room (with foosball / boarding games / TV /PC and musical instruments)
- Free walking tour / Free maps
- Free activities every week (live concert / karaoke / exhibitions / vintage market..)
- Free luggage storage
- Wheelchair friendly
- Children friendly

Madama Hostel & Bistrot's Policies & Conditions:
All the rooms and common areas are non-smoking.
Check in from 14:00
Check out: 11:00 .
Payment upon arrival by cash/credit cards. (we do no accept American express or union pay)
This property may do pre-authorisation before arrival in order to check validity and economic cover of the credit card used for the reservation
Taxes not included - occupancy tax 2.00 EUR per person per night (over 30 years of age)

Cancellation policy: 48 hours before the arrival date View House Rules

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Reviews & Ratings

  • Value For Money 9.1

  • Security 9.5

  • Location 8.4

  • Staff 9.6

  • Atmosphere 9.1

  • Cleanliness 9.1

  • Facilities 9.1


Latest Reviews

  • 10.0

    Superb

    09 Jul 2019
    Literally the best hostel I’ve stayed in. Great atmosphere and staff are super friendly! Great dinners and the locals come by after work giving it a great vibe! Would totally recommend!
    New Zealand, Female, 18-24
  • 10.0

    Superb

    30 Jun 2019
    Extra lovely staff, nice comfy beds and the rooms we're delightfully cool despite the hot weather. Easy to get to using the metro! Thank you :)
    Finland, All Female Group, 18-24
  • 10.0

    Superb

    29 Jun 2019
    Amazing!! Free breakfast and dinner were a win!!!
    USA, Female, 18-24
  • 9.7

    Superb

    25 Jun 2019
    I had such a lovely stay at Madama. The inclusion of complementary breakfast and dinner made getting meals sorted a whole lot easier, and the variety of food options were amazing! The atmosphere each night at the bar was fantastic, with great drinks and live music. I would definitely be back.
    Australia, Female, 18-24
  • 9.4

    Superb

    19 Jun 2019
    Depending on the location you travel to Milan from its kinda complicated to find even more so when your not use to the ins and outs of their transport system other from that great staff ,very clean rooms ,bed were very clean sheets and they offer breakfast and dinner buffet .
    England, Male, 25-30
  • 9.1

    Superb

    29 Jun 2019
    I think the one thing that I couldn't get past was them putting me in a room with only 1 other person. They could've managed how many people go into a room a LOT better. Mostly locals at the bar but it was a good place. It definitely serviced its purpose. But for solo travel, I think you should maybe visit another hostel. The second day I did get to meet cool people but I kinda felt robbed of a day. The AC works but at night. It was just an Italian meetup place that so happens to be a hostel.
    USA, Male, 18-24
  • 9.1

    Superb

    27 Jun 2019
    We had a lovely stay in this hostel. They provided amazing attention to detail for us. We shared a private room and got breakfast and dinner included which was fantastic. The only thing I had was it was a 5 minute walk to the metro and then another 20 minute ride to get to the centre. Not too bad but I think I would prefer to stay more central next time.
    England, Female, 18-24
  • 8.3

    Fabulous

    21 Jun 2019
    Loved this hostel. Great atmosphere and free dinners were amazing!
    Scotland, Female, 25-30
  • 8.0

    Fabulous

    18 Jun 2019
    The hostel is a great environment! They offer a complimentary breakfast and have an awesome happy hour. I enjoyed seeing manny locals enjoying the bistro. The biggest downfall for me was the location. I enjoy walking and for this hostel you defiantly have to take the metro to get to places.
    USA, Female, 25-30
  • 6.6

    Good

    03 Jul 2019
    I had a hellish experience here, although not the fault of the staff nor hostel. A group of 5 occupied the same 6 person room as me and just completely disrespected my presence. I’m fairly sure they stole a charger from me, would come in at 7 AM and turn on the lights while speaking at full volume, etc. I asked the staff if I could change rooms and, although apologetic, they didn’t do anything for me. Most of the people in common areas seemed Italian and I felt isolated as an English speaker.
    USA, Male, 18-24
Read all reviews

Facilities

Free
  • Free Breakfast
  • Free City Maps
  • Free Internet Access
  • Free WiFi
  • Linen Included
General
  • Adaptors
  • Air Conditioning
  • Bicycle Parking
  • Book Exchange
  • Common Room
  • Hair Dryers
  • Hot Showers
  • Iron / Ironing Board
  • Key Card Access
  • Meeting Rooms
  • Microwave
  • Reading Light
  • Security Lockers
  • Self-Catering Facilities
  • Washing Machine
  • Wheelchair Friendly
Services
  • 24 Hour Reception
  • 24 Hour Security
  • Airport Transfers
  • Housekeeping
  • Internet Access
  • Laundry Facilities
  • Luggage Storage
  • Towels for hire
Food & Drink
  • Bar
  • Cafe
  • Meals Available
  • Restaurant
  • Tea & Coffee Making Facilities
Entertainment
  • Board Games
  • Foosball
  • Games Room
  • Pool Table
  • Wi-Fi


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