Group Booking Terms and Conditions

Because you are making a Group Booking, there are additional Terms and Conditions that apply. Please read them and click 'I Accept' below to continue with your booking

General Group Booking Terms

By making a group reservation through you agree to the following terms and conditions as set by and as set by the hostel in question.

  • In order to make a group reservation on it is necessary to pay a deposit. The balance is due directly to the hostel according to their payment conditions.
  • The booking deposit is non-refundable.
  • Please note that any cancellations must be notified directly to the hostel at least 24 hours in advance of your scheduled arrival date, unless otherwise stated in the hostel's conditions.
  • are not responsible for changes or amendments to your reservation once it has been processed. All correspondence with regard to changes to your booking need to be dealt with directly with the hostel.
  • Cancellations for reservations must be made directly with the hostel and must conform with the individual hostels cancellation policy (see below)
  • It is your responsibility to pay the balance of your accommodation cost to the hostel in accordance with their payment conditions (see below). Failure to do so may result in your reservation being cancelled by the hostel.
  • Individual hostels may have special booking conditions relating to group stays, please read the hostel booking conditions carefully before making your reservation.

Hostel Specific Terms & Conditions

The remainder of the amount due will be charged to your credit card on arrival. Should numbers or room selection change, the per person deposit times the number of people who actually travelled will be deducted from the total accommodation charge levvied by the hostel.

The following group types are not accepted by this hostel: Junior / Primary School If you have misrepresented the type of group you are booking for, your booking may be cancelled by the hostel."

Any cancellations resulting from agreement to these terms and conditions under false pretences will result in loss of deposit.

Book more than 2 days in advance for Free Cancellation.
  • Wonderful Location
  • Superb Staff
  • Excellent Cleanliness
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Property Description

Mallki Hostel is your home away from home in the beautiful city of Cuenca, offering a relaxed and comfortable environment to meet fellow backpackers and travellers.
Our British-Ecuadorian hostel is perfectly located to explore all that Cuenca has to offer. Just 5-10 minutes’ walk away you can find the main square, historic centre, markets, football stadium, river walks, parks, bars, cafes and restaurants. We are close enough to walk, but far enough away for a peaceful night’s sleep.
Our shared dorm rooms feature cosy, curtained beds for your comfort and privacy, and power outlets inside the lockers so you can leave your devices charging safely overnight or during the day.
With our 24 hour reception and free bag storage for guests, you can wait for your bed or your bus in our common areas, which include a cosy reading nook, a balcony and beautiful garden. (Please let us know if you will be arriving early.)
We have loads of information and advice about hiking routes in the nearby, picturesque, Cajas National Park, and rubber boots to protect you from the mud. We also have some camping equipment available for rent.
Check in : 1pm. Check out : 11am. Please contact us to enquire about early check in or late check out and let us know if you will be arriving early.
Payment by cash or PayPal only – to be made on arrival
•Beds with curtains
•Lockers with charging outlets for peace of mind (padlocks available to buy from reception)
•Friendly owners with excellent local knowledge
•Fully equipped open kitchen
•Free WiFi throughout the property
•Excellent location
•24 hour reception
•Camping equipment for hire
•Recommended list of vegetarian / vegan restaurants in the city
•Hot water
•Laundry service
•Book exchange
•Information about Cuenca / Cajas National Park /
•Hair dryer

Pet friendly.
Pets are allowed in private rooms and common areas with their owners. Ask at reception for pet-sitting services. View House Rules

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Reviews & Ratings

  • Value For Money 9.2

  • Security 9.7

  • Location 8.9

  • Staff 9.6

  • Atmosphere 8.7

  • Cleanliness 8.6

  • Facilities 8.6

Latest Reviews

  • 10.0


    21 Sep 2022
    Great experience. Andres is the man, gave perfect advice for visiting Cajas. Hostel is close enough to main attractions, and there’s an exceptional breakfast spot down the street.
    USA, Male, 25-30
  • 10.0


    02 Aug 2022
    It was one of the best hostel I visit in Ecuador They have a good kitchen and nice sitting area And the hostel it’s just 5 min walking from the centre ,very recommended
    Israel, Female, 41+
  • 9.4


    09 Sep 2022
    Very helpful staff, comfy beds with curtains in a good location. The garden has home grown veg which they offer to you.
    England, Male, 18-24
  • 9.4


    17 Aug 2022
    Great value. Great location, right by the river, close to many restaurants and nightlife. 4 min walk to a hospital for covid tests. 10 min walk to the main city center. Andreas is great, very friendly and knowledgeable. Helped me plan my activities and walked me over to a local market. The others are friendly but he speaks the best English. They employees rescue animals and have an amazing pup and an energetic kitten (watch out for his claws on your clothes). Was a quiet hostel when I went.
    USA, Male, 31-40
  • 9.1


    21 Sep 2022
    Great hostel for the cheap price! Nice kitchen & communal areas, including a vegetable garden you can eat from. Staff were incredibly helpful. Good value laundry. Short walk to city centre & a big supermarket nearby too
    England, Female, 25-30
  • 9.1


    08 Jul 2022
    Really cute hostel! Decoration is super funky and there’s lots of nice areas to hang out. It’s small (10 dorm beds, 1 private) but very friendly. Staff was super nice and took us out one night to see the town and dance. Only complaints would be that the kitchen was pretty dirty with some veeeeery moldy things in the fridge, and it’s a bit outside the centre (but less than 10 min walk to the Main Street).
    Canada, Male, 18-24
  • 8.6


    09 Aug 2022
    Overall the property was nice. I LOVED the dog and kitten that were there - they definitely made my trip better. The location isn’t amazing, but it’s not bad and it’s a close walk (~10 min) from the main things to do in town (markets, museums, etc). The beds are the most uncomfortable hostel beds I’ve ever slept in though. Mattresses have a carved out divet in the middle from so many people sleeping on them - they need to be replaced. Until they get new mattresses I’d recommend going somewhere else. Apa
    Canada, Female, 25-30
  • 8.3


    19 Sep 2022
    nice relaxed place with friendly people. only an upper bed was available and since there was no railing around it, I was afraid I might roll off it since I'm used to a bigger bed.! I said I felt unsafe. Adrian was very kind in his understanding, refunding my money and arranging my stay and taxi to another hostel. I appreciated his help so much. had the bed had railing or a lower bed been available, I would've stayed.
    USA, Female, 41+
  • 8.0


    12 Aug 2022
    Hostel well located, 10 minutes walk from the centre but it was a safe walk so no issues. The hostel owner was nice and helpful (got up and 5 30am to book us a taxi on leaving day) and the other staff were also helpful despite the language barrier. The only downside to the hostel is that it isn't the cleanest we've stayed in, the shared bathroom was a bit grubby and the kitchen was small, dated and usually dirty, but this may be due to the other guests being particularly messy.
    England, Couple, 25-30
  • 8.0


    05 Aug 2022
    Sweet hostel, really lovely staff. Bunk beds are quite difficult to climb in but have curtains and are private. Good kitchen.
    England, Female, 25-30
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  • Free City Maps
  • Free Internet Access
  • Free WiFi
  • Linen Included
  • Adaptors
  • BBQ
  • Bicycle Parking
  • Book Exchange
  • Common Room
  • Hair Dryers
  • Hair Dryers For Hire
  • Hot Showers
  • Jobs Board
  • Microwave
  • Outdoor Terrace
  • Parking
  • Reading Light
  • Safe Deposit Box
  • Security Lockers
  • Self-Catering Facilities
  • Washing Machine
  • Wheelchair Friendly
  • 24 Hour Reception
  • 24 Hour Security
  • Airport Transfers
  • Bicycle Hire
  • Housekeeping
  • Internet Access
  • Late check-out
  • Laundry Facilities
  • Luggage Storage
  • Towels for hire
Food & Drink
  • Bar
  • Mini-Supermarket
  • Tea & Coffee Making Facilities
  • Board Games
  • DVD's
  • Wi-Fi