Group Booking Terms and Conditions

Because you are making a Group Booking, there are additional Terms and Conditions that apply. Please read them and click 'I Accept' below to continue with your booking

General Group Booking Terms

By making a group reservation through you agree to the following terms and conditions as set by and as set by the hostel in question.

  • In order to make a group reservation on it is necessary to pay a deposit. The balance is due directly to the hostel according to their payment conditions.
  • The booking deposit is non-refundable.
  • Please note that any cancellations must be notified directly to the hostel at least 24 hours in advance of your scheduled arrival date, unless otherwise stated in the hostel's conditions.
  • are not responsible for changes or amendments to your reservation once it has been processed. All correspondence with regard to changes to your booking need to be dealt with directly with the hostel.
  • Cancellations for reservations must be made directly with the hostel and must conform with the individual hostels cancellation policy (see below)
  • It is your responsibility to pay the balance of your accommodation cost to the hostel in accordance with their payment conditions (see below). Failure to do so may result in your reservation being cancelled by the hostel.
  • Individual hostels may have special booking conditions relating to group stays, please read the hostel booking conditions carefully before making your reservation.

Hostel Specific Terms & Conditions

The remainder of the amount due will be charged to your credit card on arrival. Should numbers or room selection change, the per person deposit times the number of people who actually travelled will be deducted from the total accommodation charge levvied by the hostel.

The following group types are not accepted by this hostel: Junior / Primary School If you have misrepresented the type of group you are booking for, your booking may be cancelled by the hostel."

Any cancellations resulting from agreement to these terms and conditions under false pretences will result in loss of deposit.

Book more than 2 days in advance for Free Cancellation.
  • Perfect Location
  • Superb Staff
  • Fantastic Cleanliness
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Property Description

Mallki Hostel is your home away from home in the beautiful city of Cuenca, offering a relaxed and comfortable environment to meet fellow backpackers and travellers.
Our British-Ecuadorian hostel is perfectly located to explore all that Cuenca has to offer. Just 5-10 minutes’ walk away you can find the main square, historic centre, markets, football stadium, river walks, parks, bars, cafes and restaurants. We are close enough to walk, but far enough away for a peaceful night’s sleep.
Our shared dorm rooms feature cosy, curtained beds for your comfort and privacy, and power outlets inside the lockers so you can leave your devices charging safely overnight or during the day.
With our 24 hour reception and free bag storage for guests, you can wait for your bed or your bus in our common areas, which include a cosy reading nook, a balcony and beautiful garden. (Please let us know if you will be arriving early.)
We have loads of information and advice about hiking routes in the nearby, picturesque, Cajas National Park, and rubber boots to protect you from the mud. We also have some camping equipment available for rent.
Check in : 1pm. Check out : 11am. Please contact us to enquire about early check in or late check out and let us know if you will be arriving early.
Payment by cash or PayPal only – to be made on arrival
•Beds with curtains
•Lockers with charging outlets for peace of mind (padlocks available to buy from reception)
•Breakfast included (vegan option available)
•Friendly owners with excellent local knowledge
•Fully equipped open kitchen
•Fresh organic vegetables for sale
•Free WiFi throughout the property
•Smoke shop (tobacco / filters / papers)
•Table football
•Excellent location
•24 hour reception
•Boots to borrow for Cajas National Park
•Camping equipment for hire
•Recommended list of vegetarian / vegan restaurants in the city
•Hot water
•Laundry service
•Book exchange
•Information about Cuenca / Cajas National Park /
•Hair dryer

Pet friendly.
Pets are allowed in private rooms and common areas with their owners. Ask at reception for pet-sitting services. View House Rules

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Reviews & Ratings

  • Value For Money 9.6

  • Security 9.8

  • Location 9.8

  • Staff 9.9

  • Atmosphere 9.5

  • Cleanliness 9.4

  • Facilities 9.5

Latest Reviews

  • 10.0


    22 Jun 2021
    Cool peeps, and I got some good sleep while I was there. The hosts were nice enough to show me a few places around the city and point me in the right direction when I decided to venture out on my own. Wifi is good. Shower gets really hot if you catch it at the right time. Would I stay there again? You bet your sweet bippy I would!
    USA, Male, 25-30
  • 10.0


    18 Jun 2021
    Andres and Jude were really nice and helpful if we needed anything during our stay.
    England, Male, 18-24
  • 10.0


    17 Feb 2021
    This is the place to stay in Cuenca. You get the peace and quiet restful sleep while it remains very close to the city center. The couple who owns and runs the place are very very lovely and accommodating and I don’t have any single complaints. The wifi are working perfectly and also the bathroom has a perfect temperature of warm water for your shower. Unfortunately, due to Covid there’s no more breakfast but you can use their full kitchen to whatever cooking needs you have.highly recommended!
    USA, Male, 31-40
  • 10.0


    25 Jan 2021
    Awesome guy Andres and his wife Jude were great! Andres drew us a map of cajas that we followed and it was truly a phenomenal hike! The rooms were cozy and quiet despite how close it was to the old town. Highly recommend and I’m sure if you are unsure of your plans, Andres will help you figure out where to go and what to do next! (great english speakers too)
    USA, Male, 18-24
  • 9.7


    21 Feb 2021
    Nice and cosy place with a nice Kitchen. Andres and Jude will make you feel at home, the place is also ideally situated, in a calm area not far from the center.
    France, Male, 31-40
  • 9.4


    29 Dec 2020
    This hostel is a perfect oasis in the center of Cuenca. The owners both made my stay super special and welcome after a long few weeks of travel throughout Ecuador. Owner even hand wrote a map for my trip to Cajas national park! The location is 100%, 5 mins walk to the city rivers and central area/old town. The facilities are modern and clean, very cool and relaxed atmosphere. Great place to stay, clean, safe, and more importantly the doors are still open during the pandemic!
    Australia, Female, 25-30
  • 9.1


    13 Jun 2021
    Overall I had a great stay at Mallki. The owners are both super nice, hospitable and can provide you with a lot of valuable information about the Cajas national park and the city. The hostel is in a regular residential house, so it's small and has a homie feel to it. It's located in a more residential and contemporary part of town however it's a short walk away from the historic. The wifi is fast and reliable. My only complaint is that they don't have any desks to work out of.
    USA, Male, 25-30
  • 9.1


    20 Feb 2021
    Lovely little hostel very close to the historic center! Andres and his wife are so helpful with anything you might need and speak great english :) I would definitely stay here again if I come back to Cuenca.
    USA, Female, 18-24
  • 8.6


    17 May 2021
    We've had a very nice stay a mallki hostel. Th room was comfy and the owners so kind. We highly recommend this hostel
    France, Couple, 25-30
  • 8.6


    24 Feb 2021
    Mallki Hostel is located just across the river from the Old City which is really convenient. The staff are generally nice people, however in the middle of the pandemic, I did not see them wearing masks once which made me a little uneasy. I stayed in a private room which was a decent enough size and the private bathroom was okay nothing spectacular. The bed was very uncomfortable, I could feel the springs digging into my back, so beware. There is also no breakfast included, like they advertise.
    USA, Male, 25-30
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  • Free City Maps
  • Free Internet Access
  • Free WiFi
  • Linen Included
  • Adaptors
  • BBQ
  • Bicycle Parking
  • Book Exchange
  • Cable TV
  • Common Room
  • Hair Dryers
  • Hair Dryers For Hire
  • Hot Showers
  • Jobs Board
  • Microwave
  • Outdoor Terrace
  • Parking
  • Reading Light
  • Safe Deposit Box
  • Sauna
  • Security Lockers
  • Self-Catering Facilities
  • Washing Machine
  • Wheelchair Friendly
  • 24 Hour Reception
  • 24 Hour Security
  • Airport Transfers
  • Housekeeping
  • Internet Access
  • Late check-out
  • Laundry Facilities
  • Luggage Storage
  • Postal Service
  • Towels for hire
Food & Drink
  • Bar
  • Mini-Supermarket
  • Tea & Coffee Making Facilities
  • Board Games
  • DVD's
  • Foosball
  • Games Room
  • Wi-Fi