Group Booking Terms and Conditions

Because you are making a Group Booking, there are additional Terms and Conditions that apply. Please read them and click 'I Accept' below to continue with your booking

General Group Booking Terms

By making a group reservation through you agree to the following terms and conditions as set by and as set by the hostel in question.

  • In order to make a group reservation on it is necessary to pay a deposit. The balance is due directly to the hostel according to their payment conditions.
  • The booking deposit is non-refundable.
  • Please note that any cancellations must be notified directly to the hostel at least 24 hours in advance of your scheduled arrival date, unless otherwise stated in the hostel's conditions.
  • are not responsible for changes or amendments to your reservation once it has been processed. All correspondence with regard to changes to your booking need to be dealt with directly with the hostel.
  • Cancellations for reservations must be made directly with the hostel and must conform with the individual hostels cancellation policy (see below)
  • It is your responsibility to pay the balance of your accommodation cost to the hostel in accordance with their payment conditions (see below). Failure to do so may result in your reservation being cancelled by the hostel.
  • Individual hostels may have special booking conditions relating to group stays, please read the hostel booking conditions carefully before making your reservation.

Hostel Specific Terms & Conditions

The remainder of the amount due will be charged to your credit card ???? Should numbers or room selection change, the per person deposit times the number of people who actually travelled will be deducted from the total accommodation charge levvied by the hostel.

The following group types are not accepted by this hostel: Holiday with Friends, Junior / Primary School, High / Secondary School, College / University, Business Trip, Stag/Hen/Bachelor Party, Sports Group, Cultural Group If you have misrepresented the type of group you are booking for, your booking may be cancelled by the hostel."

Any cancellations resulting from agreement to these terms and conditions under false pretences will result in loss of deposit.

Book more than 2 days in advance for Free Cancellation.
  • Perfect Location
  • Superb Staff
  • Fantastic Cleanliness
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Property Description

Located just three blocks from the bus station, next to all restaurants, bars and all you need. The hostel is on a quiet street so you can also rest after a long day or just hang around in the patio and meet others guests and have lots of fun.
This guesthouse is specifically designed for travelers, with air conditioning in all our rooms, main patio and common areas. Brilliant atmosphere in the hostel. You are gonna feel like being part of this family.

An amazing breakfast, from sweet to savory is served every day out on the terrace where you can enjoy the good vibe and the Caribbean morning. The Fully equipped kitchen is free to guests to use after 12pm (after breakfast service). We will guarantee that you will have the best time in Tulum at Mama's.

Please note:
Reception hours 07.30-23.00
Check in: 3:00 pm
Check out: 11:00 am
Breakfast included (8 - 10 hours) and Kitchen available
Credit cards not accepted
+9 pax group bookings not accepted
If you are going to arrive after 9pm, please let us know so your booking is not being cancelled please View House Rules


Mama's Home is your home whenever you're in Tulum. Our free breakfast is the most important meal of the day, so we serve it up Caribbean style on the terrace. Afterwards, grab a cup of coffee and lie back in a hammock before heading to the beach. Feeling the heat? We have air con in every room, so just crash in the common room and stream a film on the free Wi-Fi. When the sun goes down, the surrounding streets' bars come alive, but if you’d prefer a quiet one, pick up a board game in our lounge.


Whether you’re after a vegan brunch or tasty tacos, you’ll find them at one of the bars and restaurants in our centrally located area. From Cancun International Airport, the journey to us takes around 90 minutes. Go via shared taxi or get a shuttle to Cancun then take the bus to Tulum. We're 9 minutes' walk from the Terminal de Autobuses de ADO. Explore the Mayan ruins of Parque Nacional de Tulum a 4-minute drive away. For snorkelling, spend a day at the Gran Cenote – a limestone cave – just an 8-minute cab ride. Or, go direct to the sands of Playa Pescadores, 13 minutes by car.

Rooms and Dorms

Travelling with a buddy or two? Book into a private room with its own en-suite. We also have mixed dorms with shared bathrooms, and you can hire towels at reception. Each bunk has a locker for keeping your backpack secure – but remember to bring your own padlock with you.

Extras and activities

Rent a bike from the front desk and you can be sunning yourself on the beach in 15 minutes! Pick up a book from our exchange for reading on the sand. We have free city maps to help you find your way around, too. Come back and get into the Caribbean atmosphere by cooking dinner on the BBQ or use our communal kitchen to make lunch (and save a few pesos).

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Reviews & Ratings

  • Value For Money 9.6

  • Security 9.7

  • Location 9.9

  • Staff 9.9

  • Atmosphere 9.7

  • Cleanliness 9.5

  • Facilities 9.3

Latest Reviews

  • 10.0


    17 Apr 2021
    This hostel is wonderful! The staff are warm and inviting, mamma herself is a lovely little lady that you see regularly, the breakfast is the morning is made to order and with love.. i can't say enough good things about this place. You need to stay here :)
    England, Female, 25-30
  • 10.0


    22 Mar 2021
    We loved to stay in mamas home !! Definitely coming back in a few weeks.
    Germany, Couple, 25-30
  • 10.0


    21 Mar 2021
    Absolutely amazing hostel and staff, definitely would stay here again! Breakfasts are delicious too :)
    Canada, Female, 18-24
  • 10.0


    08 Mar 2021
    Truly, one of the most amazing hostel experiences I've ever had! You can tell the staff (and Mama herself!) really do care about the people who come to stay there, and enjoyed making our experience as comfortable as possible. My traveling buddy and I felt like we were just part of the family, as if we all had always been friends! I wouldn't imagine wanting to stay anywhere else when I come back to Tulum. David, muchas gracias amigo - you rock!
    USA, Male, 41+
  • 10.0


    02 Mar 2021
    Let me start by thanking the entire team of mama's for taking such good care of me and everyone else in the hostel. The vibe is awesome. Low key during the day and a light turn up in the evening hours. Overall a great balance for a variety of travelers. You can expect to meet a bunch of great new people and to have lots of conversations. It is a great place for every kind of traveler: Solo, couples, or groups. Mamas started as a hostel and became a second home
    Germany, Male, 25-30
  • 9.7


    19 Mar 2021
    Amazing people and atmosphere, nice and cozy place with small amount of people so you can really get to know the people staying here, the staff is awesome and make activities each day (beerpong, piña colleagues night, etc). The WiFi connection is not so good though.
    Israel, Male, 25-30
  • 9.1


    13 Mar 2021
    Breakfast was great, other guest were friendly and the staff made you feel welcomed! Overall I had a great experience! I wished I would’ve stayed longer. The only improvements I would recommend is to boost the water pressure in the showers and replace the shower heads. Otherwise, no complaints! I would definitely stay again
    USA, Male, 31-40
  • 8.9


    24 Mar 2021
    The staff is all very friendly and helpful. Wish I could have stayed longer because it seemed like a very fun place to hang. Location is good with shops, bike rentals, restaurants and a vape shop all within a few blocks. Felt safe here although I'm not aware if there are lockers available. Room was very clean and shower was hot :)
    USA, Female, 25-30
  • 8.9


    21 Mar 2021
    Cool little place in downtown Tulum, friendly staff and amazing breakfast. Not a party hostel so actually you can sleep:) They take you out for party tho. One of the coolest hostels we stayed in Mexico as they are not trying to make you pay for everything. Wifi sucks tho:( Stayed and in a 4bed private, can recommend it!
    Hungary, Mixed Group, 31-40
  • 8.6


    02 Apr 2021
    Nice hostel with a chill vibe. Staff is super friendly and breakfasts served in the morning are the best. The location is also very good, just a few blocks away the main street and close to many spots. The only thing than can be improved a bit is cleanliness but it's not a major thing.
    Mexico, Male, 25-30
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  • Free Breakfast
  • Free City Maps
  • Free Internet Access
  • Free Parking
  • Free WiFi
  • Linen Included
  • Towels Included
  • Air Conditioning
  • BBQ
  • Bicycle Parking
  • Book Exchange
  • Common Room
  • Follows Covid-19 sanitation guidance
  • Fridge/Freezer
  • Hair Dryers
  • Hot Showers
  • Microwave
  • Outdoor Terrace
  • Parking
  • Reading Light
  • Safe Deposit Box
  • Security Lockers
  • Self-Catering Facilities
  • Utensils
  • 24 Hour Reception
  • 24 Hour Security
  • Housekeeping
  • Internet Access
  • Luggage Storage
  • Reception (limited hours)
  • Towels for hire
Food & Drink
  • Tea & Coffee Making Facilities
  • Board Games
  • Wi-Fi


  • 2017

    1st, Country Winners Mexico

  • 2017

    1st, Continent Winners North America

  • 2016

    1st, Country Winners Mexico

  • 2016

    1st, Continent Winners North America

View all Award Winners