Group Booking Terms and Conditions

Because you are making a Group Booking, there are additional Terms and Conditions that apply. Please read them and click 'I Accept' below to continue with your booking

General Group Booking Terms

By making a group reservation through you agree to the following terms and conditions as set by and as set by the hostel in question.

  • In order to make a group reservation on it is necessary to pay a deposit. The balance is due directly to the hostel according to their payment conditions.
  • The booking deposit is non-refundable.
  • Please note that any cancellations must be notified directly to the hostel at least 24 hours in advance of your scheduled arrival date, unless otherwise stated in the hostel's conditions.
  • are not responsible for changes or amendments to your reservation once it has been processed. All correspondence with regard to changes to your booking need to be dealt with directly with the hostel.
  • Cancellations for reservations must be made directly with the hostel and must conform with the individual hostels cancellation policy (see below)
  • It is your responsibility to pay the balance of your accommodation cost to the hostel in accordance with their payment conditions (see below). Failure to do so may result in your reservation being cancelled by the hostel.
  • Individual hostels may have special booking conditions relating to group stays, please read the hostel booking conditions carefully before making your reservation.

Hostel Specific Terms & Conditions

The remainder of the amount due will be charged to your credit card ???? Should numbers or room selection change, the per person deposit times the number of people who actually travelled will be deducted from the total accommodation charge levvied by the hostel.

The following group types are not accepted by this hostel: Holiday with Friends, Junior / Primary School, High / Secondary School, College / University, Business Trip, Stag/Hen/Bachelor Party, Sports Group, Cultural Group If you have misrepresented the type of group you are booking for, your booking may be cancelled by the hostel."

Any cancellations resulting from agreement to these terms and conditions under false pretences will result in loss of deposit.

Book more than 7 days in advance for Free Cancellation.
  • Perfect Location
  • Superb Staff
  • Fantastic Cleanliness
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Property Description

Located just three blocks from the bus station, next to all restaurants, bars and all you need. The hostel is on a quiet street so you can also rest after a long day or just hang around in the patio and meet others guests and have lots of fun.
This guesthouse is specifically designed for travelers, with air conditioning in all our rooms, main patio and common areas. Brilliant atmosphere in the hostel. You are gonna feel like being part of this family.

An amazing breakfast, from sweet to savory is served every day out on the terrace where you can enjoy the good vibe and the Caribbean morning. We will guarantee that you will have the best time in Tulum.

Please note:
Reception hours 07.30-23.00
Check in: 3:00 pm
Check out: 11:00 am
Breakfast included (8 - 10 hours)
Credit cards not accepted
+9 pax group bookings not accepted
If you are going to arrive after 7pm, please let us know so your booking is not being cancelled please View House Rules


Mama's Home is your home whenever you're in Tulum. Our free breakfast is the most important meal of the day, so we serve it up Caribbean style on the terrace. Afterwards, grab a cup of coffee and lie back in a hammock before heading to the beach. Feeling the heat? We have air con in every room, so just crash in the common room and stream a film on the free Wi-Fi. When the sun goes down, the surrounding streets' bars come alive, but if you’d prefer a quiet one, pick up a board game in our lounge.


Whether you’re after a vegan brunch or tasty tacos, you’ll find them at one of the bars and restaurants in our centrally located area. From Cancun International Airport, the journey to us takes around 90 minutes. Go via shared taxi or get a shuttle to Cancun then take the bus to Tulum. We're 9 minutes' walk from the Terminal de Autobuses de ADO. Explore the Mayan ruins of Parque Nacional de Tulum a 4-minute drive away. For snorkelling, spend a day at the Gran Cenote – a limestone cave – just an 8-minute cab ride. Or, go direct to the sands of Playa Pescadores, 13 minutes by car.

Rooms and Dorms

Travelling with a buddy or two? Book into a private room with its own en-suite. We also have mixed dorms with shared bathrooms, and you can hire towels at reception. Each bunk has a locker for keeping your backpack secure – but remember to bring your own padlock with you.

Extras and activities

Rent a bike from the front desk and you can be sunning yourself on the beach in 15 minutes! Pick up a book from our exchange for reading on the sand. We have free city maps to help you find your way around, too. Come back and get into the Caribbean atmosphere by cooking dinner on the BBQ or use our communal kitchen to make lunch (and save a few pesos).

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Reviews & Ratings

  • Value For Money 9.4

  • Security 9.4

  • Location 9.6

  • Staff 9.7

  • Atmosphere 9.7

  • Cleanliness 9.3

  • Facilities 8.9

Latest Reviews

  • 10.0


    09 Jul 2019
    Great location. Amazing atmosphere and we loved the family dinner and mojito night. Friendly staff. Would definitely recommend!
    Denmark, All Male Group, 25-30
  • 10.0


    25 Jun 2019
    My friend and I stayed here just for one night in Tulum but it was already one of our best nights on our travels. The staff are wonderful and very helpful, they even have a wall painting of all their favourite places in Tulum and we tried a few out. The socialising in the evening was the best, we met fellow backpackers from all over the world and Mama’s Home has the best set up to get everyone chatting and swapping stories. It’s not a party hostel but can’t recommend it enough!
    Ireland, Female, 25-30
  • 10.0


    22 Jun 2019
    Seen the hostel on YouTube travel blog so booked 3 nights here and extended for another 3 more. As soon as I walked through the door staff were welcoming and introducing themselves. The layout is great as everyone talks. Great atmosphere! Breakfast great of course. Each day something is on e.g free cocktails and 2 hostel trips out to a lagoon and cenote. Staff help with recommendations for everything. Here you meet a great crowd you may actually travel with going further south. Most nights full.
    England, Male, 25-30
  • 9.7


    13 Jul 2019
    Mamas house was lovely! The staff were extremely accommodating and friendly. The breakfast. The breakfast was BY FAR the best breakfast I’ve ever had in a hostel anywhere in the world. It was awesome!! My only small teeny weeny complaint would be to replace the park benches with something comfy. Needs more lounging area! Stay here. It’s great!
    Ireland, Female, 31-40
  • 9.4


    05 Jul 2019
    Great hostel, the staff was really welcoming and the daily activities helped meet other travelers. Would stay again.
    Mexico, Male, 18-24
  • 9.1


    08 Jul 2019
    Very pleasant stay in a beautifully decorated hostel. Nice spacious rooms and brilliant staff. Our group of 7 girls in their twenties were greeted nicely by the staff and given a tour of the hostel. Brilliant facilities. The staff accommodated our awkward bus schedule by letting us relax in the hostel after checkout hours. Free drink supplied many times throughout our stay. I’ll be recommending this hostel to many friends. Thanks to Ashley, Louis and all the other staff for a brill stay.
    Ireland, All Female Group, 18-24
  • 8.9


    12 Jul 2019
    Really love the staff!! They are so lovely and really helpful. This is the first hostel where everybody from the staff came to me to introduce his/herself. Had the best breakfast ever!! The room was perfect with a good working AC. Would def come back in the feature.
    Netherlands, Female, 18-24
  • 8.9


    30 Jun 2019
    Uncomfortable beds. But everything else was great, especially the breakfast
    Sweden, Male, 18-24
  • 8.3


    07 Jul 2019
    Stayed here for 1 night. Definitely was one of the best hostel breakfasts here. A/C in the room was really nice, but the room structure was a bit weird - had to go through another dorm room to get to my 6 person dorm room. Met a few nice people, but didn't feel like there was much social atmosphere when I was there. Good value for your money!
    Canada, Male, 25-30
  • 6.9


    03 Jul 2019
    The best thing in this hostel is that really they have 5 start breakfast
    Algeria, Male, 31-40
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  • Free Breakfast
  • Free City Maps
  • Free Internet Access
  • Free Parking
  • Free WiFi
  • Linen Included
  • Towels Included
  • Air Conditioning
  • BBQ
  • Bicycle Parking
  • Book Exchange
  • Common Room
  • Hot Showers
  • Outdoor Terrace
  • Parking
  • Safe Deposit Box
  • Security Lockers
  • Self-Catering Facilities
  • 24 Hour Reception
  • 24 Hour Security
  • Bicycle Hire
  • Housekeeping
  • Internet Access
  • Luggage Storage
  • Reception (limited hours)
  • Towels for hire
  • Board Games


  • 2017

    1st, Country Winners Mexico

  • 2017

    1st, Continent Winners North America

  • 2016

    1st, Country Winners Mexico

  • 2016

    1st, Continent Winners North America

View all Award Winners