Hostelworld.com

Group Booking Terms and Conditions

Because you are making a Group Booking, there are additional Terms and Conditions that apply. Please read them and click 'I Accept' below to continue with your booking

General Group Booking Terms

By making a group reservation through Hostelworld.com you agree to the following terms and conditions as set by Hostelworld.com and as set by the hostel in question.

  • In order to make a group reservation on Hostelworld.com it is necessary to pay a deposit. The balance is due directly to the hostel according to their payment conditions.
  • The booking deposit is non-refundable.
  • Please note that any cancellations must be notified directly to the hostel at least 24 hours in advance of your scheduled arrival date, unless otherwise stated in the hostel's conditions.
  • Hostelworld.com are not responsible for changes or amendments to your reservation once it has been processed. All correspondence with regard to changes to your booking need to be dealt with directly with the hostel.
  • Cancellations for reservations must be made directly with the hostel and must conform with the individual hostels cancellation policy (see below)
  • It is your responsibility to pay the balance of your accommodation cost to the hostel in accordance with their payment conditions (see below). Failure to do so may result in your reservation being cancelled by the hostel.
  • Individual hostels may have special booking conditions relating to group stays, please read the hostel booking conditions carefully before making your reservation.

Hostel Specific Terms & Conditions

The remainder of the amount due will be charged to your credit card ???? Should numbers or room selection change, the per person deposit times the number of people who actually travelled will be deducted from the total accommodation charge levvied by the hostel.

The following group types are not accepted by this hostel: Holiday with Friends, Junior / Primary School, High / Secondary School, College / University, Business Trip, Stag/Hen/Bachelor Party, Sports Group, Cultural Group If you have misrepresented the type of group you are booking for, your booking may be cancelled by the hostel."

Any cancellations resulting from agreement to these terms and conditions under false pretences will result in loss of deposit.

Book more than 2 days in advance for Free Cancellation.
  • Perfect Location
  • Superb Staff
  • Fantastic Cleanliness
Read all reviews

Property Description

Located just three blocks from the bus station, next to all restaurants, bars and all you need. The hostel is on a quiet street so you can also rest after a long day or just hang around in the patio and meet others guests and have lots of fun.
This guesthouse is specifically designed for travelers, with air conditioning in all our rooms, main patio, and common areas. Brilliant atmosphere in the hostel. You are gonna feel like being part of this family.

An amazing breakfast, from sweet to savory is served every day out on the terrace where you can enjoy the good vibe and the Caribbean morning. The Fully equipped kitchen is free to guests to use after 12pm (after breakfast service). We will guarantee that you will have the best time in Tulum at Mama's.



Please note:
Reception hours 07.30-23.00
Check-in: 3:00 pm
Check out: 11:00 am
Breakfast included (8 - 10 hours) and Kitchen available
Credit cards not accepted
+9 pax group bookings not accepted
Drugs: NOT ALLOWED
If you are going to arrive after 9pm, please let us know so your booking is not being canceled please View House Rules

Check Availability

Reviews & Ratings

  • Value For Money 9.6

  • Security 9.7

  • Location 9.8

  • Staff 9.8

  • Atmosphere 9.7

  • Cleanliness 9.4

  • Facilities 9.1


Latest Reviews

  • 10.0

    Superb

    13 Oct 2021
    Best hostal in Tulum. It has great atmosphere (chill & party), clean facilities, amazing staff, excellent location, and awesome location. H (manager), Rafael, Nina and Sara were outstandingly helpful and fun during my stay. You'll always feel like part of a family at Mamas home.
    Panama, Male, 25-30
  • 10.0

    Superb

    09 Oct 2021
    Awesome stay, such a beautiful hostel with a great vibe!
    Slovenia, Couple, 25-30
  • 10.0

    Superb

    08 Oct 2021
    Love this hostel. My favorite during my trip in Mexico. Nice people, delicious breakfast and tranquilo at night :)
    Brazil, Female, 25-30
  • 10.0

    Superb

    04 Oct 2021
    Amazing hostel in Tulum! H (the maneger) and the rest of the crew are very nice people who help with everything you need in the hostel and with recommendion of things to do in the erea. We're so happy that we stayed in Mama's Hostel, such a incredible vibe, it made our time in Tulum so much better! Highly recommended!!
    Israel, Couple, 25-30
  • 10.0

    Superb

    03 Oct 2021
    We stay in the private two bedroom and it was very nice. The AC worked well and the bed was suitable. They cleaned our room everyday to near perfection. But the main reason to stay at mamas home is for the community element and breakfast. The staff was over the top friendly and engaging. We had nothing but a positive experience staying here and hope to return someday.
    USA, All Male Group, 31-40
  • 9.7

    Superb

    22 Oct 2021
    Definitely the most home feeling hostel I have been too... they have a delicious fresh made breakfast everyday that is by far the best included breakfast hostel i have been too. Also very social and the staff was very hospitable
    USA, Male, 31-40
  • 9.7

    Superb

    04 Oct 2021
    The price and breakfast are unbeatable. They cook a different and healthy meal every day. The volunteer staff was helpful and friendly. Private bathrooms for the dorms and comfy matresses.
    Mexico, Male, 31-40
  • 9.4

    Superb

    07 Oct 2021
    Great spot to stay while visiting Tulum. Epic staff, great location, and mamas cooking is top notch. Water pressure is no bueno but it is what it is. Can’t beat it for the price.
    USA, Male, 31-40
  • 7.4

    Very Good

    07 Oct 2021
    Good hostel generally, you ll meet nice people there. The only thing which shocked me is we had a drink and food in a mexican pub with one of the staff which is brazilian. At the moment of paying the bill, he borrowed money to german girl traveler with who he was very attracted. He will recognize himself and what he did after reading the review.
    France, Male, 25-30
  • 7.1

    Very Good

    17 Oct 2021
    A nice and quiet hostel , small doorms only 3 toilets for 30 people so you better wake up early part of the staff were amazing And the other part were so rude unpolite But the people who stayed during my stay were super nice and thanks to.them my staying wasnt that bad Btw No alcohol is allowed inside the hostel
    Israel, Male, 25-30
Read all reviews

Facilities

Free
  • Free Breakfast
  • Free City Maps
  • Free Internet Access
  • Free WiFi
  • Linen Included
  • Towels Included
General
  • Air Conditioning
  • BBQ
  • Bicycle Parking
  • Book Exchange
  • Common Room
  • Flexible NRR
  • Follows Covid-19 sanitation guidance
  • Fridge/Freezer
  • Hair Dryers
  • Hair Dryers For Hire
  • Hot Showers
  • Iron / Ironing Board
  • Microwave
  • Outdoor Terrace
  • Reading Light
  • Safe Deposit Box
  • Security Lockers
  • Self-Catering Facilities
  • Utensils
Services
  • 24 Hour Security
  • Housekeeping
  • Internet Access
  • Luggage Storage
  • Reception (limited hours)
  • Towels for hire
Food & Drink
  • Tea & Coffee Making Facilities
Entertainment
  • Board Games
  • Wi-Fi


Awards

  • 2017

    1st, Continent Winners North America

  • 2017

    1st, Country Winners Mexico

  • 2016

    1st, Country Winners Mexico

  • 2016

    1st, Continent Winners North America

View all Award Winners

×