Group Booking Terms and Conditions

Because you are making a Group Booking, there are additional Terms and Conditions that apply. Please read them and click 'I Accept' below to continue with your booking

General Group Booking Terms

By making a group reservation through you agree to the following terms and conditions as set by and as set by the hostel in question.

  • In order to make a group reservation on it is necessary to pay a deposit. The balance is due directly to the hostel according to their payment conditions.
  • The booking deposit is non-refundable.
  • Please note that any cancellations must be notified directly to the hostel at least 24 hours in advance of your scheduled arrival date, unless otherwise stated in the hostel's conditions.
  • are not responsible for changes or amendments to your reservation once it has been processed. All correspondence with regard to changes to your booking need to be dealt with directly with the hostel.
  • Cancellations for reservations must be made directly with the hostel and must conform with the individual hostels cancellation policy (see below)
  • It is your responsibility to pay the balance of your accommodation cost to the hostel in accordance with their payment conditions (see below). Failure to do so may result in your reservation being cancelled by the hostel.
  • Individual hostels may have special booking conditions relating to group stays, please read the hostel booking conditions carefully before making your reservation.

Hostel Specific Terms & Conditions

The remainder of the amount due will be charged to your credit card ???? Should numbers or room selection change, the per person deposit times the number of people who actually travelled will be deducted from the total accommodation charge levvied by the hostel.

The following group types are not accepted by this hostel: Holiday with Friends, Junior / Primary School, High / Secondary School, College / University, Business Trip, Stag/Hen/Bachelor Party, Sports Group, Cultural Group If you have misrepresented the type of group you are booking for, your booking may be cancelled by the hostel."

Any cancellations resulting from agreement to these terms and conditions under false pretences will result in loss of deposit.

Book more than 2 days in advance for Free Cancellation.
  • Perfect Location
  • Superb Staff
  • Fantastic Cleanliness
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Property Description

Located just three blocks from the bus station, next to all restaurants, bars and all you need. The hostel is on a quiet street so you can also rest after a long day or just hang around in the patio and meet others guests and have lots of fun.
This guesthouse is specifically designed for travelers, with air conditioning in all our rooms, main patio, and common areas. Brilliant atmosphere in the hostel. You are gonna feel like being part of this family.

An amazing breakfast, from sweet to savory is served every day out on the terrace where you can enjoy the good vibe and the Caribbean morning. The Fully equipped kitchen is free to guests to use after 12pm (after breakfast service). We will guarantee that you will have the best time in Tulum at Mama's.

Please note:
Reception hours 07.30-23.00
Check-in: 3:00 pm
Check out: 11:00 am
Breakfast included (8 - 10 hours) and Kitchen available
Credit cards not accepted
+9 pax group bookings not accepted
If you are going to arrive after 9pm, please let us know so your booking is not being canceled please View House Rules

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Reviews & Ratings

  • Value For Money 9.6

  • Security 9.7

  • Location 9.8

  • Staff 9.9

  • Atmosphere 9.7

  • Cleanliness 9.4

  • Facilities 9.2

Latest Reviews

  • 10.0


    09 Sep 2021
    Mamas home is one of my favorite hostels I’ve stayed in. The staff is so incredibly kind, the rooms are cleaned every single day, there is an amazing breakfast, strong coffee, I can go on and on! My favorite part about the hostel is that they take you out to party/events but when you come back, it is so chill and quiet so you can sleep or relax if you want to. Will definitely be back next time in Tulum! ♥️
    USA, Female, 18-24
  • 10.0


    07 Sep 2021
    Amazing people, home away from home vibes... Super beautiful hostel.. H, Thomas Brian Melanie are gems!
    Germany, Female, 25-30
  • 10.0


    04 Sep 2021
    if you are considering any other hostels, stay at mamas home. the staff and people you will meet there is amazing, so kind and welcoming and a wonderful place to socialize as a solo or group traveller. nightly activities and the staff is very informed on things to do in tulum. the breakfast is delicious, the place is always very clean, rooms have air conditioning and lockers, clean bathrooms etc. my first time travelling solo as a female and i would have stayed longer if i could!
    Canada, Female, 18-24
  • 10.0


    02 Sep 2021
    Had an amazing stay at Mama’s Home! The breakfast is great, the staff are really friendly and there are always daily activities!
    Wales, Male, 18-24
  • 10.0


    24 Aug 2021
    The best hostel I've ever stayed. Everything was incredible. The staff is amazing. Shoutout to H for been an amazing manager and to Clem, the volunteer! The hostel has activities every night so it's a very good option for solo travelers like me. The included breakfast made by Mama is just amazing. I would definitely recommend this hostel and I hope to be back next time I visit Tulum! I was staying just for 3 nights but in Mama's you just don't know how long you're gonna stay!
    Venezuela, Male, 25-30
  • 10.0


    20 Aug 2021
    Mama’s has the best vibes of any hostel, amazing place! Highly recommend!
    England, Female, 18-24
  • 9.7


    04 Sep 2021
    Great place with a big heart. Friendly staff, delicious breakfasts. Family atmosphere through and through. Highly recommend!
    Lithuania, Female, 25-30
  • 9.4


    10 Sep 2021
    This Hostel is amazing. I am a 32 year old, travelled alone, and they deserve to get in depth review. I can't fit eerything together, but the staff was unbeleivably helpful and amazing. I actually do wish I stayed a little longer, they did make me feel at home. Thank. You. Everyone
    Colombia, Male, 31-40
  • 9.1


    14 Aug 2021
    Loved my stay here! Nice people, great staff, and overall I great vibe. Excellent place for solo travelers to meet people. Will definitely stay again
    USA, Male, 31-40
  • 8.9


    16 Aug 2021
    Mama's Home, more than any hostel I stayed at on my trip to Quintana Roo, goes out of their way to form a sense of community. With nightly activities, you won't be bored for long staying here. Couple that with Mama's signature breakfast (which matches the hype), this is an excellent place to stay in Tulum. I stayed in the large dorm, and one of the AC units was not working, making it a bit warm to sleep in (but I also tend to like it cold when I sleep). Aside from that, I had a great experience.
    USA, Male, 31-40
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  • Free Breakfast
  • Free City Maps
  • Free Internet Access
  • Free WiFi
  • Linen Included
  • Towels Included
  • Air Conditioning
  • BBQ
  • Bicycle Parking
  • Book Exchange
  • Common Room
  • Flexible NRR
  • Follows Covid-19 sanitation guidance
  • Fridge/Freezer
  • Hair Dryers
  • Hair Dryers For Hire
  • Hot Showers
  • Iron / Ironing Board
  • Microwave
  • Outdoor Terrace
  • Reading Light
  • Safe Deposit Box
  • Security Lockers
  • Self-Catering Facilities
  • Utensils
  • 24 Hour Security
  • Housekeeping
  • Internet Access
  • Luggage Storage
  • Reception (limited hours)
  • Towels for hire
Food & Drink
  • Tea & Coffee Making Facilities
  • Board Games
  • Wi-Fi


  • 2017

    1st, Country Winners Mexico

  • 2017

    1st, Continent Winners North America

  • 2016

    1st, Country Winners Mexico

  • 2016

    1st, Continent Winners North America

View all Award Winners