Group Booking Terms and Conditions

Because you are making a Group Booking, there are additional Terms and Conditions that apply. Please read them and click 'I Accept' below to continue with your booking

General Group Booking Terms

By making a group reservation through you agree to the following terms and conditions as set by and as set by the hostel in question.

  • In order to make a group reservation on it is necessary to pay a deposit. The balance is due directly to the hostel according to their payment conditions.
  • The booking deposit is non-refundable.
  • Please note that any cancellations must be notified directly to the hostel at least 24 hours in advance of your scheduled arrival date, unless otherwise stated in the hostel's conditions.
  • are not responsible for changes or amendments to your reservation once it has been processed. All correspondence with regard to changes to your booking need to be dealt with directly with the hostel.
  • Cancellations for reservations must be made directly with the hostel and must conform with the individual hostels cancellation policy (see below)
  • It is your responsibility to pay the balance of your accommodation cost to the hostel in accordance with their payment conditions (see below). Failure to do so may result in your reservation being cancelled by the hostel.
  • Individual hostels may have special booking conditions relating to group stays, please read the hostel booking conditions carefully before making your reservation.

Hostel Specific Terms & Conditions

The remainder of the amount due will be charged to your credit card ???? Should numbers or room selection change, the per person deposit times the number of people who actually travelled will be deducted from the total accommodation charge levvied by the hostel.

The following group types are not accepted by this hostel: Holiday with Friends, Junior / Primary School, High / Secondary School, College / University, Business Trip, Stag/Hen/Bachelor Party, Sports Group, Cultural Group If you have misrepresented the type of group you are booking for, your booking may be cancelled by the hostel."

Any cancellations resulting from agreement to these terms and conditions under false pretences will result in loss of deposit.

Book more than 2 days in advance for Free Cancellation.
  • Perfect Location
  • Superb Staff
  • Fantastic Cleanliness
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Property Description

Located just three blocks from the bus station, next to all restaurants, bars and all you need. The hostel is on a quiet street so you can also rest after a long day or just hang around in the patio and meet others guests and have lots of fun.
This guesthouse is specifically designed for travelers, with air conditioning in all our rooms, main patio and common areas. Brilliant atmosphere in the hostel. You are gonna feel like being part of this family.

An amazing breakfast, from sweet to savory is served every day out on the terrace where you can enjoy the good vibe and the Caribbean morning. The Fully equipped kitchen is free to guests to use after 12pm (after breakfast service). We will guarantee that you will have the best time in Tulum at Mama's.

Please note:
Reception hours 07.30-23.00
Check in: 3:00 pm
Check out: 11:00 am
Breakfast included (8 - 10 hours) and Kitchen available
Credit cards not accepted
+9 pax group bookings not accepted
If you are going to arrive after 9pm, please let us know so your booking is not being cancelled please View House Rules


Mama's Home is your home whenever you're in Tulum. Our free breakfast is the most important meal of the day, so we serve it up Caribbean style on the terrace. Afterwards, grab a cup of coffee and lie back in a hammock before heading to the beach. Feeling the heat? We have air con in every room, so just crash in the common room and stream a film on the free Wi-Fi. When the sun goes down, the surrounding streets' bars come alive, but if you’d prefer a quiet one, pick up a board game in our lounge.


Whether you’re after a vegan brunch or tasty tacos, you’ll find them at one of the bars and restaurants in our centrally located area. From Cancun International Airport, the journey to us takes around 90 minutes. Go via shared taxi or get a shuttle to Cancun then take the bus to Tulum. We're 9 minutes' walk from the Terminal de Autobuses de ADO. Explore the Mayan ruins of Parque Nacional de Tulum a 4-minute drive away. For snorkelling, spend a day at the Gran Cenote – a limestone cave – just an 8-minute cab ride. Or, go direct to the sands of Playa Pescadores, 13 minutes by car.

Rooms and Dorms

Travelling with a buddy or two? Book into a private room with its own en-suite. We also have mixed dorms with shared bathrooms, and you can hire towels at reception. Each bunk has a locker for keeping your backpack secure – but remember to bring your own padlock with you.

Extras and activities

Rent a bike from the front desk and you can be sunning yourself on the beach in 15 minutes! Pick up a book from our exchange for reading on the sand. We have free city maps to help you find your way around, too. Come back and get into the Caribbean atmosphere by cooking dinner on the BBQ or use our communal kitchen to make lunch (and save a few pesos).

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Reviews & Ratings

  • Value For Money 9.6

  • Security 9.6

  • Location 9.8

  • Staff 9.8

  • Atmosphere 9.8

  • Cleanliness 9.4

  • Facilities 9.3

Latest Reviews

  • 10.0


    18 Jan 2021
    Emily was fantastic, sexy and wonderful. Very friendly people.
    Turkey, Male, 31-40
  • 10.0


    13 Jan 2021
    Gabi is the best manager ever! Thank you for everything! Great atmosphere! Delicious breakfast! Gabi is very helpful and fun to talk to! Muchas Gracias!
    USA, Male, 31-40
  • 10.0


    13 Jan 2021
    Beautiful place, amazing atmosphere, beautiful people, great staff, and mama cooks amazing!
    Belgium, Male, 31-40
  • 10.0


    10 Jan 2021
    Having stayed at multiple hostel, I can say this place truly exceeded my expectations. Great location, the atmosphere was very fun and welcoming. You will really meet people that feel like family and on top of that you will eat amazing breakfast every day. I had the pleasure of meeting Gabby Lauren and David, who went above and beyond to make our stay unforgetabble. I miss this place so much already!!
    Mexico, Mixed Group, 31-40
  • 10.0


    08 Jan 2021
    I stayed at Mama's 5 years ago and that same warm, inviting, family atmosphere in which everyone gets really close with each other and become the best of friends is what makes it. It's all about the staff. The owners Tom and David are super friendly, hands on and the most genuine guys, and the staff and volunteers are the best. Of course the amazing sweetheart Mama and her legendary meals top it off. Very social hostel that knows how to have a good time, but not a party hostel, the perfect mix.
    Canada, Male, 31-40
  • 10.0


    07 Jan 2021
    What can I say: I booked here four nights, but after two weeks, I'm still here. Mama's Home is truly a home away from home. The staff is incredible and will immediately make you feel welcome (Gabby you're the best). The vibe is super warm and social, great for meeting new people whether you're a solo traveller or in a group. And whether you're into going out, or just want to kick back and relax, this place offers the best of both worlds. Ps. don't miss out on Mama's amazing (free!) breakfast.
    Denmark, Male, 25-30
  • 10.0


    07 Jan 2021
    Erika, Gabi an team the rock! Very cozy stay!
    Germany, Male, 25-30
  • 10.0


    06 Jan 2021
    Highly recommended ! The staff and volunteers are great, it feels like a big family there. And obviously the wonderful breakfasts :)
    USA, Male, 25-30
  • 10.0


    05 Jan 2021
    Well, I’ve stayed in 4 hostels in Tulum and this is my favorite BY FAR. After three weeks, I’m still here at Mama’s Home Hostel. I’m an avid traveler and stay in hostels frequently. This is the most “homey” and inviting hostel I’ve ever stayed in. Mama’s Home Hostel is exactly that, a home in Tulum. Shoutout to all the staff and Mama herself with her delicious breakfasts each morning!
    USA, Female, 31-40
  • 9.1


    06 Jan 2021
    Cute hostel, friendly staff and great breakfast! It seems like a very social hostel but unfortunately we only stayed 2 nights and didnt get the opportunity to socialize much. This would be a good place to come back and stay for a longer time, the staff and Mama really try to make you feel at “home” :)
    USA, Couple, 18-24
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  • Free Breakfast
  • Free City Maps
  • Free Internet Access
  • Free Parking
  • Free WiFi
  • Linen Included
  • Towels Included
  • Air Conditioning
  • BBQ
  • Bicycle Parking
  • Book Exchange
  • Common Room
  • Follows Covid-19 sanitation guidance
  • Fridge/Freezer
  • Hair Dryers
  • Hot Showers
  • Microwave
  • Outdoor Terrace
  • Parking
  • Reading Light
  • Safe Deposit Box
  • Security Lockers
  • Self-Catering Facilities
  • Utensils
  • 24 Hour Reception
  • 24 Hour Security
  • Housekeeping
  • Internet Access
  • Luggage Storage
  • Reception (limited hours)
  • Towels for hire
Food & Drink
  • Tea & Coffee Making Facilities
  • Board Games
  • Wi-Fi


  • 2017

    1st, Country Winners Mexico

  • 2017

    1st, Continent Winners North America

  • 2016

    1st, Country Winners Mexico

  • 2016

    1st, Continent Winners North America

View all Award Winners