Group Booking Terms and Conditions

Because you are making a Group Booking, there are additional Terms and Conditions that apply. Please read them and click 'I Accept' below to continue with your booking

General Group Booking Terms

By making a group reservation through you agree to the following terms and conditions as set by and as set by the hostel in question.

  • In order to make a group reservation on it is necessary to pay a deposit. The balance is due directly to the hostel according to their payment conditions.
  • The booking deposit is non-refundable.
  • Please note that any cancellations must be notified directly to the hostel at least 24 hours in advance of your scheduled arrival date, unless otherwise stated in the hostel's conditions.
  • are not responsible for changes or amendments to your reservation once it has been processed. All correspondence with regard to changes to your booking need to be dealt with directly with the hostel.
  • Cancellations for reservations must be made directly with the hostel and must conform with the individual hostels cancellation policy (see below)
  • It is your responsibility to pay the balance of your accommodation cost to the hostel in accordance with their payment conditions (see below). Failure to do so may result in your reservation being cancelled by the hostel.
  • Individual hostels may have special booking conditions relating to group stays, please read the hostel booking conditions carefully before making your reservation.

Hostel Specific Terms & Conditions

The remainder of the amount due will be charged to your credit card ???? Should numbers or room selection change, the per person deposit times the number of people who actually travelled will be deducted from the total accommodation charge levvied by the hostel.

The following group types are not accepted by this hostel: Holiday with Friends, Junior / Primary School, High / Secondary School, College / University, Business Trip, Stag/Hen/Bachelor Party, Sports Group, Cultural Group If you have misrepresented the type of group you are booking for, your booking may be cancelled by the hostel."

Any cancellations resulting from agreement to these terms and conditions under false pretences will result in loss of deposit.

Book more than 2 days in advance for Free Cancellation.
  • Perfect Location
  • Superb Staff
  • Fantastic Cleanliness
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Property Description

Located just three blocks from the bus station, next to all restaurants, bars and all you need. The hostel is on a quiet street so you can also rest after a long day or just hang around in the patio and meet others guests and have lots of fun.
This guesthouse is specifically designed for travelers, with air conditioning in all our rooms, main patio, and common areas. Brilliant atmosphere in the hostel. You are gonna feel like being part of this family.

An amazing breakfast, from sweet to savory is served every day out on the terrace where you can enjoy the good vibe and the Caribbean morning. The Fully equipped kitchen is free to guests to use after 12pm (after breakfast service). We will guarantee that you will have the best time in Tulum at Mama's.

Please note:
Reception hours 07.30-23.00
Check-in: 3:00 pm
Check out: 11:00 am
Breakfast included (8 - 10 hours) and Kitchen available
Credit cards not accepted
+9 pax group bookings not accepted
If you are going to arrive after 9pm, please let us know so your booking is not being canceled please View House Rules

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Reviews & Ratings

  • Value For Money 9.6

  • Security 9.7

  • Location 9.8

  • Staff 9.9

  • Atmosphere 9.7

  • Cleanliness 9.4

  • Facilities 9.1

Latest Reviews

  • 10.0


    13 Oct 2021
    Best hostal in Tulum. It has great atmosphere (chill & party), clean facilities, amazing staff, excellent location, and awesome location. H (manager), Rafael, Nina and Sara were outstandingly helpful and fun during my stay. You'll always feel like part of a family at Mamas home.
    Panama, Male, 25-30
  • 10.0


    09 Oct 2021
    Awesome stay, such a beautiful hostel with a great vibe!
    Slovenia, Couple, 25-30
  • 10.0


    08 Oct 2021
    Love this hostel. My favorite during my trip in Mexico. Nice people, delicious breakfast and tranquilo at night :)
    Brazil, Female, 25-30
  • 10.0


    04 Oct 2021
    Amazing hostel in Tulum! H (the maneger) and the rest of the crew are very nice people who help with everything you need in the hostel and with recommendion of things to do in the erea. We're so happy that we stayed in Mama's Hostel, such a incredible vibe, it made our time in Tulum so much better! Highly recommended!!
    Israel, Couple, 25-30
  • 10.0


    03 Oct 2021
    We stay in the private two bedroom and it was very nice. The AC worked well and the bed was suitable. They cleaned our room everyday to near perfection. But the main reason to stay at mamas home is for the community element and breakfast. The staff was over the top friendly and engaging. We had nothing but a positive experience staying here and hope to return someday.
    USA, All Male Group, 31-40
  • 9.7


    04 Oct 2021
    The price and breakfast are unbeatable. They cook a different and healthy meal every day. The volunteer staff was helpful and friendly. Private bathrooms for the dorms and comfy matresses.
    Mexico, Male, 31-40
  • 9.4


    07 Oct 2021
    Great spot to stay while visiting Tulum. Epic staff, great location, and mamas cooking is top notch. Water pressure is no bueno but it is what it is. Can’t beat it for the price.
    USA, Male, 31-40
  • 9.1


    03 Oct 2021
    Great place to meet people, really good atmosphere and the staff are very friendly and helpful! Right next to downtown and easy to walk to all the bars and restaurants. Definitely an older place and the facilities are a bit run down and could use an update. But a great value for the money around here, I would definitely recommend staying at Mama's.
    USA, Male, 25-30
  • 9.1


    02 Oct 2021
    We had an amazing stay at Mama’s home. It is the best place to meet other people who are travelling. We highly recommend this place as they organise daily events in the evenings, from beer pong night to burrito night. The atmosphere is very chilled, with music going on in the background. Thanks for your friendliness!!
    Belgium, All Female Group, 18-24
  • 7.4

    Very Good

    07 Oct 2021
    Good hostel generally, you ll meet nice people there. The only thing which shocked me is we had a drink and food in a mexican pub with one of the staff which is brazilian. At the moment of paying the bill, he borrowed money to german girl traveler with who he was very attracted. He will recognize himself and what he did after reading the review.
    France, Male, 25-30
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  • Free Breakfast
  • Free City Maps
  • Free Internet Access
  • Free WiFi
  • Linen Included
  • Towels Included
  • Air Conditioning
  • BBQ
  • Bicycle Parking
  • Book Exchange
  • Common Room
  • Flexible NRR
  • Follows Covid-19 sanitation guidance
  • Fridge/Freezer
  • Hair Dryers
  • Hair Dryers For Hire
  • Hot Showers
  • Iron / Ironing Board
  • Microwave
  • Outdoor Terrace
  • Reading Light
  • Safe Deposit Box
  • Security Lockers
  • Self-Catering Facilities
  • Utensils
  • 24 Hour Security
  • Housekeeping
  • Internet Access
  • Luggage Storage
  • Reception (limited hours)
  • Towels for hire
Food & Drink
  • Tea & Coffee Making Facilities
  • Board Games
  • Wi-Fi


  • 2017

    1st, Continent Winners North America

  • 2017

    1st, Country Winners Mexico

  • 2016

    1st, Country Winners Mexico

  • 2016

    1st, Continent Winners North America

View all Award Winners