Hostelworld.com

Group Booking Terms and Conditions

Because you are making a Group Booking, there are additional Terms and Conditions that apply. Please read them and click 'I Accept' below to continue with your booking

General Group Booking Terms

By making a group reservation through Hostelworld.com you agree to the following terms and conditions as set by Hostelworld.com and as set by the hostel in question.

  • In order to make a group reservation on Hostelworld.com it is necessary to pay a deposit. The balance is due directly to the hostel according to their payment conditions.
  • The booking deposit is non-refundable.
  • Please note that any cancellations must be notified directly to the hostel at least 24 hours in advance of your scheduled arrival date, unless otherwise stated in the hostel's conditions.
  • Hostelworld.com are not responsible for changes or amendments to your reservation once it has been processed. All correspondence with regard to changes to your booking need to be dealt with directly with the hostel.
  • Cancellations for reservations must be made directly with the hostel and must conform with the individual hostels cancellation policy (see below)
  • It is your responsibility to pay the balance of your accommodation cost to the hostel in accordance with their payment conditions (see below). Failure to do so may result in your reservation being cancelled by the hostel.
  • Individual hostels may have special booking conditions relating to group stays, please read the hostel booking conditions carefully before making your reservation.

Hostel Specific Terms & Conditions

The remainder of the amount due will be charged to your credit card ???? Should numbers or room selection change, the per person deposit times the number of people who actually travelled will be deducted from the total accommodation charge levvied by the hostel.

The following group types are not accepted by this hostel: Holiday with Friends, Junior / Primary School, High / Secondary School, College / University, Business Trip, Stag/Hen/Bachelor Party, Sports Group, Cultural Group If you have misrepresented the type of group you are booking for, your booking may be cancelled by the hostel."

Any cancellations resulting from agreement to these terms and conditions under false pretences will result in loss of deposit.

Book more than 7 days in advance for Free Cancellation.
  • Perfect Location
  • Superb Staff
  • Fantastic Cleanliness
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Property Description

Located just three blocks from the bus station, next to all restaurants, bars and all you need. The hostel is on a quiet street so you can also rest after a long day or just hang around in the patio and meet others guests and have lots of fun.
This guesthouse is specifically designed for travelers, with air conditioning in all our rooms, main patio and common areas. Brilliant atmosphere in the hostel. You are gonna feel like being part of this family.

An amazing breakfast, from sweet to savory is served every day out on the terrace where you can enjoy the good vibe and the Caribbean morning. We will guarantee that you will have the best time in Tulum.



Please note:
Reception hours 07.30-23.00
Check in: 3:00 pm
Check out: 11:00 am
Breakfast included (8 - 10 hours)
Credit cards not accepted
+9 pax group bookings not accepted
If you are going to arrive after 7pm, please let us know so your booking is not being cancelled please View House Rules

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Reviews & Ratings

  • Value For Money 9.6

  • Security 9.4

  • Location 9.7

  • Staff 9.8

  • Atmosphere 9.7

  • Cleanliness 9.3

  • Facilities 9.0


Latest Reviews

  • 10.0

    Superb

    15 Sep 2019
    Best vibe you can get from a hostel. Feels like home immediately. Staff makes it much more better. Special thanks to Chris who answered all my questions without any hesitation. If you are looking for fancy hostel it’s not the place you are looking for. If you are looking for great breakfast and amazing staff and good vibes, I cannot think of a better place
    Turkey, Female, 31-40
  • 10.0

    Superb

    08 Sep 2019
    This place was home during my stay! Every single staff member wanted to ensure you had an amazing stay and they're all so wonderful. The hostel is about a 5 minute walk to the main street and is super close to amazing street food and transport. This is a place I'll definitely come back to time and time again!!
    Australia, Female, 18-24
  • 10.0

    Superb

    08 Sep 2019
    Mama’s home hostel is definitely one of the best hostels I’ve stayed at. I really enjoyed everything about this place! All the staff are so kind, friendly and helpful! The people who stay here are also really awesome and I made lots of friends and felt really welcomed. They also put on an amazing breakfast for free! Definitely recommend and will be back again for sure :)
    Australia, Female, 18-24
  • 10.0

    Superb

    06 Sep 2019
    Awesome. Worth paying for the 4-6 bed dorm rather than 8
    Australia, Male, 18-24
  • 10.0

    Superb

    27 Aug 2019
    Great breakfast and really nice staff. Really good for solo travellers.
    Ireland, Female, 18-24
  • 9.7

    Superb

    10 Sep 2019
    We loved our stay here! The location was perfect, walking distance to bus station, close to all collectivos, in the perfect location for nightlife and food. The staff were always super helpful and the free breakfast was delicious!
    England, All Female Group, 18-24
  • 9.7

    Superb

    09 Sep 2019
    Such a great hostel located close to the bus station and collectivo buses that run to the beach and park. Staff were so friendly and helpful and the breakfast was the best we have had on our travels. Would highly recommend staying here.
    Ireland, Couple, 25-30
  • 9.4

    Superb

    07 Sep 2019
    The staff here were super friendly and helpful with providing information about getting around the peninsula area and things to do. The breakfast was delicious and the BBQ night was definitely worth being part of for the great food and as a way to meet other people. It’s really easy to leave your luggage at the hostel if you are checking out late and have no worries about security. The hostel has lots of room to hang out and is close to the bus station. Had an awesome stay
    New Zealand, Female, 18-24
  • 9.1

    Superb

    05 Sep 2019
    All the guys that work at reception are great. They go above and beyond to help you make your plans for in and around Tulum. The daily evening activities create a great atmosphere for meeting new people. Big thanks to Lauti and Chino who walked with to bus station for my 1am bus to make sure I was safe. Legends.
    Australia, Female, 25-30
  • 9.1

    Superb

    04 Sep 2019
    The only reason I gave "meh" rating for security is because there wasn't a whole lot beyond the standard lock boxes, safes, and a big gate/door only accessible by key. But ultimately, it's such a safe area that there isn't any need for more than that. Cool town, cool place, and lots of fun activities. Pina colada was my favorite by far. Just make sure you come with a lot of sunscreen and prepared to sweat!
    USA, Female, 18-24
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Facilities

Free
  • Free Breakfast
  • Free City Maps
  • Free Internet Access
  • Free Parking
  • Free WiFi
  • Linen Included
  • Towels Included
General
  • Air Conditioning
  • BBQ
  • Bicycle Parking
  • Book Exchange
  • Common Room
  • Hot Showers
  • Outdoor Terrace
  • Parking
  • Safe Deposit Box
  • Security Lockers
  • Self-Catering Facilities
Services
  • 24 Hour Reception
  • 24 Hour Security
  • Bicycle Hire
  • Housekeeping
  • Internet Access
  • Luggage Storage
  • Reception (limited hours)
  • Towels for hire
Entertainment
  • Board Games


Awards

  • 2017

    1st, Country Winners Mexico

  • 2017

    1st, Continent Winners North America

  • 2016

    1st, Country Winners Mexico

  • 2016

    1st, Continent Winners North America

View all Award Winners

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