Group Booking Terms and Conditions

Because you are making a Group Booking, there are additional Terms and Conditions that apply. Please read them and click 'I Accept' below to continue with your booking

General Group Booking Terms

By making a group reservation through you agree to the following terms and conditions as set by and as set by the hostel in question.

  • In order to make a group reservation on it is necessary to pay a deposit. The balance is due directly to the hostel according to their payment conditions.
  • The booking deposit is non-refundable.
  • Please note that any cancellations must be notified directly to the hostel at least 24 hours in advance of your scheduled arrival date, unless otherwise stated in the hostel's conditions.
  • are not responsible for changes or amendments to your reservation once it has been processed. All correspondence with regard to changes to your booking need to be dealt with directly with the hostel.
  • Cancellations for reservations must be made directly with the hostel and must conform with the individual hostels cancellation policy (see below)
  • It is your responsibility to pay the balance of your accommodation cost to the hostel in accordance with their payment conditions (see below). Failure to do so may result in your reservation being cancelled by the hostel.
  • Individual hostels may have special booking conditions relating to group stays, please read the hostel booking conditions carefully before making your reservation.

Hostel Specific Terms & Conditions

The remainder of the amount due will be charged to your credit card ???? Should numbers or room selection change, the per person deposit times the number of people who actually travelled will be deducted from the total accommodation charge levvied by the hostel.

The following group types are not accepted by this hostel: Holiday with Friends, Junior / Primary School, High / Secondary School, College / University, Business Trip, Stag/Hen/Bachelor Party, Sports Group, Cultural Group If you have misrepresented the type of group you are booking for, your booking may be cancelled by the hostel."

Any cancellations resulting from agreement to these terms and conditions under false pretences will result in loss of deposit.

Book more than 7 days in advance for Free Cancellation.
  • Perfect Location
  • Superb Staff
  • Excellent Cleanliness
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Property Description

Located just three blocks from the bus station, next to all restaurants, bars and all you need. The hostel is on a quiet street so you can also rest after a long day or just hang around in the patio and meet others guests and have lots of fun.
This guesthouse is specifically designed for travelers, with air conditioning in all our rooms, main patio and common areas. Brilliant atmosphere in the hostel. You are gonna feel like being part of this family.

An amazing breakfast, from sweet to savory is served every day out on the terrace where you can enjoy the good vibe and the Caribbean morning. We will guarantee that you will have the best time in Tulum.

Please note:
Reception hours 07.30-23.00
Check in: 3:00 pm
Check out: 11:00 am
Breakfast included (8 - 10 hours)
Credit cards not accepted
+9 pax group bookings not accepted
If you are going to arrive after 9pm, please let us know so your booking is not being cancelled please View House Rules


Mama's Home is your home whenever you're in Tulum. Our free breakfast is the most important meal of the day, so we serve it up Caribbean style on the terrace. Afterwards, grab a cup of coffee and lie back in a hammock before heading to the beach. Feeling the heat? We have air con in every room, so just crash in the common room and stream a film on the free Wi-Fi. When the sun goes down, the surrounding streets' bars come alive, but if you’d prefer a quiet one, pick up a board game in our lounge.


Whether you’re after a vegan brunch or tasty tacos, you’ll find them at one of the bars and restaurants in our centrally located area. From Cancun International Airport, the journey to us takes around 90 minutes. Go via shared taxi or get a shuttle to Cancun then take the bus to Tulum. We're 9 minutes' walk from the Terminal de Autobuses de ADO. Explore the Mayan ruins of Parque Nacional de Tulum a 4-minute drive away. For snorkelling, spend a day at the Gran Cenote – a limestone cave – just an 8-minute cab ride. Or, go direct to the sands of Playa Pescadores, 13 minutes by car.

Rooms and Dorms

Travelling with a buddy or two? Book into a private room with its own en-suite. We also have mixed dorms with shared bathrooms, and you can hire towels at reception. Each bunk has a locker for keeping your backpack secure – but remember to bring your own padlock with you.

Extras and activities

Rent a bike from the front desk and you can be sunning yourself on the beach in 15 minutes! Pick up a book from our exchange for reading on the sand. We have free city maps to help you find your way around, too. Come back and get into the Caribbean atmosphere by cooking dinner on the BBQ or use our communal kitchen to make lunch (and save a few pesos).

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Reviews & Ratings

  • Value For Money 9.5

  • Security 9.4

  • Location 9.7

  • Staff 9.7

  • Atmosphere 9.6

  • Cleanliness 8.9

  • Facilities 8.6

Latest Reviews

  • 10.0


    09 Jan 2020
    We completely loved this hostel and it was the best choice for our weekend getaway. The staff made us feel always welcome, the common area is great for hanging out or relaxing and the private room for our group of 4 was spacious and just what we needed! Rosi makes an amazing vegan breakfast and is super nice too. I really recommend staying here!
    Mexico, All Female Group, 25-30
  • 10.0


    08 Jan 2020
    Amazing food. I felt super safe and every day had a great batch of friends to go on local adventures with. The staff is amazing, with that family feel. Breakfasts are simply beautiful, and so are the people making them :) Will be coming back to this hostel if I return to Tulum.
    USA, Male, 18-24
  • 10.0


    01 Jan 2020
    Super helpful/very friendly staff. Loved the decor. Stayed in the private room. It was spacious, very cute and the bed was huge/comfortable. Whenever we had a question about the area, a good place to eat or the cheapest way to get around the city, the staff was quick to help us and spent time explaining all the details we needed. Great place to hangout, chat & do daily excursions with a group from the hostel. Great location in terms of food and shopping and a bike ride away from the beach. A+
    USA, Couple, 25-30
  • 9.7


    05 Jan 2020
    This was the best hostel I stayed at. It’s 100% the staff that make a hostel and the staff here are so helpful and willing to go out of their way to help you. The breakfast included is elite and the location is spot on. Highly recommend staying here and all my mates have said the same
    Australia, Male, 25-30
  • 9.4


    17 Jan 2020
    My stay at Mama's Home was fabulous! All of the staff was incredibly friendly and helpful when I asked for recommendations about the area. They offered snorkel gear rental for only 50 pesos and was located very close to center of town. Breakfast was so good and the main area was a great place to meet other travelers in the evenings. My only complaint is that there were no lockers or secure places to store my belongings- I would not recommend bringing valuables if you are staying at Mama's Home.
    USA, Female, 18-24
  • 9.1


    02 Jan 2020
    Would definitely stay at this hostel again . The only minor fault about this hostel is the lack of space in the bedrooms .
    Australia, Male, 25-30
  • 8.6


    14 Jan 2020
    A great place to relax in Tulum! The common area is comfortable and the staff is fun and engaged; they learn guests' names immediately and lead nightly activities so you get to know other guests—great for a solo traveler. It's clearly social, but lights out at 11:00 means you can go out or get some sleep if you want. The amenities are pretty standard for a hostel—creaky beds, low water pressure, etc.—but the breakfast is great and the social atmosphere was definitely welcome.
    USA, Female, 31-40
  • 8.6


    07 Jan 2020
    great crew of fellow travelors with fun social atmosphere, clean enough and the breakfast was unreal! I would definitely reccomend to folks who don't mind something a little more eclectic. def not for neat freaks. social but still respects 11pm quiet time.
    Canada, Female, 31-40
  • 8.0


    10 Jan 2020
    Great hostel to stay in, there was a good atmosphere and activities every night. Not a lot of comprehensive information about how to get around and see Tulum, but the staff were helpful with some suggestions. Only issue was lack of consistency of running water in the bathrooms. In the mornings the toilets wouldn’t flush, and showers wouldn’t work. Overall a good stay!
    Australia, Couple, 25-30
  • 4.9


    13 Jan 2020
    Only thing going for this place was the location. The place has a bad vibe and the layout of the hostel is not hospitable. There are limited places to chill quietly and we did not feel very comfortable staying here. We checked out a day earlier. The wifi was terrible and kept dropping out and when we were leaving there was no running water working. I am sure you can find better places to stay in Tulum.
    Australia, Male, 25-30
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  • Free Breakfast
  • Free City Maps
  • Free Internet Access
  • Free Parking
  • Free WiFi
  • Linen Included
  • Towels Included
  • Air Conditioning
  • BBQ
  • Bicycle Parking
  • Book Exchange
  • Common Room
  • Fridge/Freezer
  • Hot Showers
  • Microwave
  • Outdoor Terrace
  • Parking
  • Reading Light
  • Safe Deposit Box
  • Security Lockers
  • Self-Catering Facilities
  • Utensils
  • 24 Hour Reception
  • 24 Hour Security
  • Housekeeping
  • Internet Access
  • Luggage Storage
  • Reception (limited hours)
  • Towels for hire
  • Board Games
  • Wi-Fi


  • 2017

    1st, Country Winners Mexico

  • 2017

    1st, Continent Winners North America

  • 2016

    1st, Country Winners Mexico

  • 2016

    1st, Continent Winners North America

View all Award Winners