Hostelworld.com

Group Booking Terms and Conditions

Because you are making a Group Booking, there are additional Terms and Conditions that apply. Please read them and click 'I Accept' below to continue with your booking

General Group Booking Terms

By making a group reservation through Hostelworld.com you agree to the following terms and conditions as set by Hostelworld.com and as set by the hostel in question.

  • In order to make a group reservation on Hostelworld.com it is necessary to pay a deposit. The balance is due directly to the hostel according to their payment conditions.
  • The booking deposit is non-refundable.
  • Please note that any cancellations must be notified directly to the hostel at least 24 hours in advance of your scheduled arrival date, unless otherwise stated in the hostel's conditions.
  • Hostelworld.com are not responsible for changes or amendments to your reservation once it has been processed. All correspondence with regard to changes to your booking need to be dealt with directly with the hostel.
  • Cancellations for reservations must be made directly with the hostel and must conform with the individual hostels cancellation policy (see below)
  • It is your responsibility to pay the balance of your accommodation cost to the hostel in accordance with their payment conditions (see below). Failure to do so may result in your reservation being cancelled by the hostel.
  • Individual hostels may have special booking conditions relating to group stays, please read the hostel booking conditions carefully before making your reservation.

Hostel Specific Terms & Conditions

The remainder of the amount due will be charged to your credit card ???? Should numbers or room selection change, the per person deposit times the number of people who actually travelled will be deducted from the total accommodation charge levvied by the hostel.

The following group types are not accepted by this hostel: Holiday with Friends, Junior / Primary School, High / Secondary School, College / University, Business Trip, Stag/Hen/Bachelor Party, Sports Group, Cultural Group If you have misrepresented the type of group you are booking for, your booking may be cancelled by the hostel."

Any cancellations resulting from agreement to these terms and conditions under false pretences will result in loss of deposit.

Book more than 2 days in advance for Free Cancellation.
  • Perfect Location
  • Superb Staff
  • Fantastic Cleanliness
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Property Description

Located just three blocks from the bus station, next to all restaurants, bars and all you need. The hostel is on a quiet street so you can also rest after a long day or just hang around in the patio and meet others guests and have lots of fun.
This guesthouse is specifically designed for travelers, with air conditioning in all our rooms, main patio, and common areas. Brilliant atmosphere in the hostel. You are gonna feel like being part of this family.

An amazing breakfast, from sweet to savory is served every day out on the terrace where you can enjoy the good vibe and the Caribbean morning. The Fully equipped kitchen is free to guests to use after 12pm (after breakfast service). We will guarantee that you will have the best time in Tulum at Mama's.



Please note:
Reception hours 07.30-23.00
Check-in: 3:00 pm
Check out: 11:00 am
Breakfast included (8 - 10 hours) and Kitchen available
Credit cards not accepted
+9 pax group bookings not accepted
Drugs: NOT ALLOWED
If you are going to arrive after 9pm, please let us know so your booking is not being canceled please View House Rules

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Reviews & Ratings

  • Value For Money 9.6

  • Security 9.7

  • Location 9.8

  • Staff 9.8

  • Atmosphere 9.7

  • Cleanliness 9.4

  • Facilities 9.1


Latest Reviews

  • 10.0

    Superb

    19 Nov 2021
    I have nothing but good things to say about Mama's. We stayed in one of the private rooms for about a week and when we returned each night our bed was made, floors swept and amenities refilled. The staff were all super friendly and helpful. Definitely a great hostel vibe with all the activities they plan each day and night, especially the family dinners. Our stay at Mama's really made our trip and I was so happy we went with this hostel instead of staying in the hotel zone or at a resort.
    USA, Female, 31-40
  • 10.0

    Superb

    14 Nov 2021
    Literally cannot fault this hostel. One of the best and most welcoming places I have ever stayed. A must for any traveller in Tulum.
    England, Male, 25-30
  • 10.0

    Superb

    13 Nov 2021
    The BEST hostel I have stayed at for the atmosphere. I made so many friends there that I still connect and travel with. Absolutely recommend this place!
    USA, Female, 25-30
  • 10.0

    Superb

    12 Nov 2021
    Most beautiful people you can imagine. Under no circumstances miss the family dinner. Brilliant food and a great atmosphere. Will always come back. Ask them about mango mango
    Germany, Male, 25-30
  • 10.0

    Superb

    06 Nov 2021
    Absolutely amazing, one of the best hostels I've ever stayed at! Definitely should be a stop on everyone's trip to Tulum.
    Canada, Male, 31-40
  • 9.7

    Superb

    30 Nov 2021
    So friendly straff. And the people Are so kind, welcoming, its chill there. Good wifi. Good bed, (but one bed in a room downstairs has the aircondition right on you so just dont Get this bed, unless you really enjoy sleeping in a cold room. Youll have the best time at this hostel! ☺️🧡 Also freebreakfast is a plus, A piece of toast+ 2 goodlooking eggs :) free coffee and tea! 🥰
    Norway, Female, 18-24
  • 9.7

    Superb

    10 Nov 2021
    Mama’s home is one of the best hostels I’ve ever stayed in. I’ve stayed here three times now and have always loved coming home! The atmosphere, rooms, breakfast, and workers are always incredible. Gabby was so amazing during my recent stay with my four friends. Great recommendations on where to go for food and drinks, super helpful local knowledge, and in general just a lovely, genuine person to connect with! Also, you can’t go passed Mama’s daily breakfast (and deadly tequila shots).
    Australia, All Female Group, 25-30
  • 9.4

    Superb

    05 Nov 2021
    La migliore atmosfera mai trovata in un ostello, il giusto equilibrio tra attività / socialità e relax/riposo. I volontari sono gentilissimi e disponibili e le colazioni al Mama’s Home sono state le migliori di tutto il viaggio. Sicuramente il posto dove stare a Tulum.
    Italy, Female, 25-30
  • 8.6

    Fabulous

    11 Nov 2021
    Nice hostel with great food and cool activities.
    Israel, Male, 18-24
  • 8.0

    Fabulous

    30 Nov 2021
    Interesting, fun environment and our room was extremely clean, thanks to their great staff. Evenings were extremely loud until 11pm, then everyone respected quiet time. Beds were hard as a rock, but the AC was great! Breakfast was ok…a lot of effort in presentation. Family dinner was amazing…thank you to Mama! Unfortunately I got sick my 3rd day there and suspect it was from the lettuce on my breakfast meal (neither my husband nor daughter was sick and that’s the only meal we didn’t share.)
    USA, Mixed Group, 41+
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Facilities

Free
  • Free Breakfast
  • Free City Maps
  • Free Internet Access
  • Free WiFi
  • Linen Included
  • Towels Included
General
  • Air Conditioning
  • BBQ
  • Bicycle Parking
  • Book Exchange
  • Common Room
  • Flexible NRR
  • Follows Covid-19 sanitation guidance
  • Fridge/Freezer
  • Hair Dryers
  • Hair Dryers For Hire
  • Hot Showers
  • Iron / Ironing Board
  • Microwave
  • Outdoor Terrace
  • Reading Light
  • Safe Deposit Box
  • Security Lockers
  • Self-Catering Facilities
  • Utensils
Services
  • 24 Hour Security
  • Housekeeping
  • Internet Access
  • Luggage Storage
  • Reception (limited hours)
  • Towels for hire
Food & Drink
  • Tea & Coffee Making Facilities
Entertainment
  • Board Games
  • Wi-Fi


Awards

  • 2017

    1st, Country Winners Mexico

  • 2017

    1st, Continent Winners North America

  • 2016

    1st, Country Winners Mexico

  • 2016

    1st, Continent Winners North America

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