Group Booking Terms and Conditions

Because you are making a Group Booking, there are additional Terms and Conditions that apply. Please read them and click 'I Accept' below to continue with your booking

General Group Booking Terms

By making a group reservation through you agree to the following terms and conditions as set by and as set by the hostel in question.

  • In order to make a group reservation on it is necessary to pay a deposit. The balance is due directly to the hostel according to their payment conditions.
  • The booking deposit is non-refundable.
  • Please note that any cancellations must be notified directly to the hostel at least 24 hours in advance of your scheduled arrival date, unless otherwise stated in the hostel's conditions.
  • are not responsible for changes or amendments to your reservation once it has been processed. All correspondence with regard to changes to your booking need to be dealt with directly with the hostel.
  • Cancellations for reservations must be made directly with the hostel and must conform with the individual hostels cancellation policy (see below)
  • It is your responsibility to pay the balance of your accommodation cost to the hostel in accordance with their payment conditions (see below). Failure to do so may result in your reservation being cancelled by the hostel.
  • Individual hostels may have special booking conditions relating to group stays, please read the hostel booking conditions carefully before making your reservation.

Hostel Specific Terms & Conditions

The remainder of the amount due will be charged to your credit card ???? Should numbers or room selection change, the per person deposit times the number of people who actually travelled will be deducted from the total accommodation charge levvied by the hostel.

The following group types are not accepted by this hostel: Holiday with Friends, Junior / Primary School, High / Secondary School, College / University, Business Trip, Stag/Hen/Bachelor Party, Sports Group, Cultural Group If you have misrepresented the type of group you are booking for, your booking may be cancelled by the hostel."

Any cancellations resulting from agreement to these terms and conditions under false pretences will result in loss of deposit.

Book more than 7 days in advance for Free Cancellation.
  • Perfect Location
  • Superb Staff
  • Fantastic Cleanliness
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Property Description

Located just three blocks from the bus station, next to all restaurants, bars and all you need. The hostel is on a quiet street so you can also rest after a long day or just hang around in the patio and meet others guests and have lots of fun.
This guesthouse is specifically designed for travelers, with air conditioning in all our rooms, main patio and common areas. Brilliant atmosphere in the hostel. You are gonna feel like being part of this family.

An amazing breakfast, from sweet to savory is served every day out on the terrace where you can enjoy the good vibe and the Caribbean morning. We will guarantee that you will have the best time in Tulum.

Please note:
Reception hours 07.30-23.00
Check in: 3:00 pm
Check out: 11:00 am
Breakfast included (8 - 10 hours)
Credit cards not accepted
+9 pax group bookings not accepted
If you are going to arrive after 7pm, please let us know so your booking is not being cancelled please View House Rules

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Reviews & Ratings

  • Value For Money 9.7

  • Security 9.4

  • Location 9.7

  • Staff 9.8

  • Atmosphere 9.7

  • Cleanliness 9.3

  • Facilities 9.0

Latest Reviews

  • 10.0


    28 Sep 2019
    This is the best hostel I have stayed in - cannot recommend it enough! The staff are the best hostel volunteers I have ever met, so helpful and friendly. The free breakfast is amazing and so are the rooms. Deffo stay here if u are considering to!
    England, Female, 18-24
  • 10.0


    24 Sep 2019
    We had a very nice time at Mama’s Hostel. The staff was super friendly and helpful with tips for restaurants, where to rent bikes and which cenote to visit. They even upgraded us to 4 bed dormitory.
    Bulgaria, Female, 25-30
  • 10.0


    22 Sep 2019
    Perfect place for me, situated in the centre of Tulum 30 seconds from the main Street and right next to a collectivo. Breakfast served every morning was always delicious and the staff where always happy to share their broad knowledge on the surrounding area, would definitely stay again.
    Ireland, Male, 18-24
  • 10.0


    19 Sep 2019
    A home far from home!
    Germany, Male, 18-24
  • 10.0


    18 Sep 2019
    Super fun. Great food. Comfy beds. Super fun atmosphere. Highly recommended
    USA, Couple, 25-30
  • 10.0


    15 Sep 2019
    Best vibe you can get from a hostel. Feels like home immediately. Staff makes it much more better. Special thanks to Chris who answered all my questions without any hesitation. If you are looking for fancy hostel it’s not the place you are looking for. If you are looking for great breakfast and amazing staff and good vibes, I cannot think of a better place
    Turkey, Female, 31-40
  • 9.7


    07 Oct 2019
    This was my first hostel experience and it was wonderful. House was beautiful, comfortable, clean, different areas to be social or have your own space. I got the 6-bed room in the back downstairs, I think it was the most secluded and convenient. Casual events each night were great. Breakfast A+ and a communal experience. Staff was kind and helpful! In rainy season, BRING YOUR QUICK DRY CLOTHES/TOWEL and clothesline! Hard to dry soaked clothes in the humidity and impossible to stay dry in rain.
    USA, Female, 18-24
  • 9.7


    03 Oct 2019
    Great hostel with lots of character! Not exactly a "party hostel" but not exactly "chill" either. The music goes until 11pm every night, which means it's hard to sleep before then. The shower doesn't work super well, but then that's pretty typical for Mexico. Met a lot of fantastic people, and the staff are absolutely awesome! I would stay again.
    Canada, Mixed Group, 31-40
  • 9.7


    19 Sep 2019
    Great experience. I found a very nice atmosphere, being the staff very welcoming and friendly. The staff will give you plenty of information about what to do in the area (beach, cenotes, ruins...). In this hostel, activities are organised every evening, that helps to socialise with other guests, and activities last until 11 pm to let other guests rest. After 11 pm, often a group of the staff will take guests out, and in Tulum there's plenty of things to do at night. Highly recommended!
    Germany, Male, 31-40
  • 6.9


    16 Sep 2019
    Lovely atmosphere with one big social table in the courtyard. Drinking games etc to include everyone and then everyone goes to bars around 11 leaving the courtyard quiet. AMAZING cooked breakfast, different every day. Bathrooms however were not super clean and the shower was very weak. Watch out not to get the dorm room that is the room that everyone else has to walk through to get to their rooms or the shared bathrooms.
    England, Female, 18-24
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  • Free Breakfast
  • Free City Maps
  • Free Internet Access
  • Free Parking
  • Free WiFi
  • Linen Included
  • Towels Included
  • Air Conditioning
  • BBQ
  • Bicycle Parking
  • Book Exchange
  • Common Room
  • Fridge/Freezer
  • Hot Showers
  • Microwave
  • Outdoor Terrace
  • Parking
  • Reading Light
  • Safe Deposit Box
  • Security Lockers
  • Self-Catering Facilities
  • Utensils
  • 24 Hour Reception
  • 24 Hour Security
  • Bicycle Hire
  • Housekeeping
  • Internet Access
  • Luggage Storage
  • Reception (limited hours)
  • Towels for hire
  • Board Games
  • Wi-Fi


  • 2017

    1st, Country Winners Mexico

  • 2017

    1st, Continent Winners North America

  • 2016

    1st, Country Winners Mexico

  • 2016

    1st, Continent Winners North America

View all Award Winners