Group Booking Terms and Conditions

Because you are making a Group Booking, there are additional Terms and Conditions that apply. Please read them and click 'I Accept' below to continue with your booking

General Group Booking Terms

By making a group reservation through you agree to the following terms and conditions as set by and as set by the hostel in question.

  • In order to make a group reservation on it is necessary to pay a deposit. The balance is due directly to the hostel according to their payment conditions.
  • The booking deposit is non-refundable.
  • Please note that any cancellations must be notified directly to the hostel at least 24 hours in advance of your scheduled arrival date, unless otherwise stated in the hostel's conditions.
  • are not responsible for changes or amendments to your reservation once it has been processed. All correspondence with regard to changes to your booking need to be dealt with directly with the hostel.
  • Cancellations for reservations must be made directly with the hostel and must conform with the individual hostels cancellation policy (see below)
  • It is your responsibility to pay the balance of your accommodation cost to the hostel in accordance with their payment conditions (see below). Failure to do so may result in your reservation being cancelled by the hostel.
  • Individual hostels may have special booking conditions relating to group stays, please read the hostel booking conditions carefully before making your reservation.

Hostel Specific Terms & Conditions

The remainder of the amount due will be charged to your credit card ???? Should numbers or room selection change, the per person deposit times the number of people who actually travelled will be deducted from the total accommodation charge levvied by the hostel.

The following group types are not accepted by this hostel: Holiday with Friends, Junior / Primary School, High / Secondary School, College / University, Business Trip, Stag/Hen/Bachelor Party, Sports Group, Cultural Group If you have misrepresented the type of group you are booking for, your booking may be cancelled by the hostel."

Any cancellations resulting from agreement to these terms and conditions under false pretences will result in loss of deposit.

Book more than 7 days in advance for Free Cancellation.
  • Perfect Location
  • Superb Staff
  • Fantastic Cleanliness
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Property Description

Located just three blocks from the bus station, next to all restaurants, bars and all you need. The hostel is on a quiet street so you can also rest after a long day or just hang around in the patio and meet others guests and have lots of fun.
This guesthouse is specifically designed for travelers, with air conditioning in all our rooms, main patio and common areas. Brilliant atmosphere in the hostel. You are gonna feel like being part of this family.

An amazing breakfast, from sweet to savory is served every day out on the terrace where you can enjoy the good vibe and the Caribbean morning. We will guarantee that you will have the best time in Tulum.

Please note:
Reception hours 07.30-23.00
Check in: 3:00 pm
Check out: 11:00 am
Breakfast included (8 - 10 hours)
Credit cards not accepted
+9 pax group bookings not accepted
If you are going to arrive after 7pm, please let us know so your booking is not being cancelled please View House Rules

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Reviews & Ratings

  • Value For Money 9.3

  • Security 9.3

  • Location 9.6

  • Staff 9.7

  • Atmosphere 9.6

  • Cleanliness 9.2

  • Facilities 8.8

Latest Reviews

  • 10.0


    11 Jun 2019
    Very clean, homey and welcoming environment. Professional and genuinely kind staff. My stay at mamas home was definitely a phenomenal experience!
    Tunisia, Male, 31-40
  • 10.0


    09 Jun 2019
    We loved our stay at mamas house. The staff were friendly, the rooms were clean and it was a great place to relax after visiting the surrounding cenotes. Would definitely stay here again.
    Australia, Female, 25-30
  • 10.0


    01 Jun 2019
    Best hostel in Tulum! Coming here felt like coming home...everyone is SO nice and inviting. Amazing breakfasts that are always changing. There are events each day, it’s super clean, and has a generally great vibe. Love love love Luis and the staff/volunteers! We wish we could stay for longer
    USA, Couple, 31-40
  • 10.0


    29 May 2019
    Mama’s Home is without doubt the best hostel I’ve stayed in! Every night was sociable, and the staff and volunteers would host different group activities in the evening like margarita night or guacamole night. After, those that want to go out and be noisy can, and those that want to stay in and be quiet can too as everything goes quiet at 11 and the staff really respect their neighbours. It really encouraged me to meet new people and I made some amazing friends! Free breakfast is incredible!
    England, Female, 25-30
  • 10.0


    28 May 2019
    Mama’s Home is THE BEST hostel I have stayed in. Can only think of one other hostel in my time that has lived up to this reputation. The breakfast is superb! The manager Louis is such a friendly and sociable person you feel at home right away. Such a relaxed, welcoming hostel with activities each day so plenty of opportunity as a solo traveller to meet people. The staff (Niamh, Sam, Caro) are hilarious and are always up for adventures on their days off. Thanks for a glorious week in Tulum guys!
    Australia, Female, 25-30
  • 9.7


    10 Jun 2019
    At Mama's they truly create a family. Daily group activities or dinner help to quickly vibe with other guests. The breakfast is amazing and cooked when ordered, and delicious. Mama's is one of the best hostels in my international travels.
    USA, Male, 41+
  • 9.7


    08 Jun 2019
    We had such an amazing stay at Mama’s Home. Everyone was so friendly, from the second you open the door until you leave! It has such an amazing atmosphere and really brings people together. The location is fantastic, and everyone who works there is so helpful! Wouldn’t want to stay anywhere else in Tulum.
    Canada, Female, 18-24
  • 9.7


    27 May 2019
    Great concept, staff and breakfast!
    Norway, Female, 25-30
  • 9.4


    22 May 2019
    Had a great stay. It was only for one night and would have loved to stay longer! Luis was really welcoming and I felt at home straight away. The ‘family dinner’ was delicious, and while I didn’t have breakfast (I slept in and had to leave - the comfy beds!) it looked great! If I need a hostel in Tulum again I will be back! Definitely recommend.
    Australia, Female, 31-40
  • 8.0


    24 May 2019
    Comfortable dorms. Delicious breakfast. Social atmosphere. Bathrooms could be cleaner.
    USA, Female, 25-30
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  • Free Breakfast
  • Free City Maps
  • Free Internet Access
  • Free Parking
  • Free WiFi
  • Linen Included
  • Towels Included
  • Air Conditioning
  • BBQ
  • Bicycle Parking
  • Book Exchange
  • Common Room
  • Hot Showers
  • Outdoor Terrace
  • Parking
  • Safe Deposit Box
  • Security Lockers
  • Self-Catering Facilities
  • 24 Hour Reception
  • 24 Hour Security
  • Bicycle Hire
  • Housekeeping
  • Internet Access
  • Luggage Storage
  • Reception (limited hours)
  • Towels for hire
  • Board Games


  • 2017

    1st, Continent Winners North America

  • 2017

    1st, Country Winners Mexico

  • 2016

    1st, Continent Winners North America

  • 2016

    1st, Country Winners Mexico

View all Award Winners