Group Booking Terms and Conditions

Because you are making a Group Booking, there are additional Terms and Conditions that apply. Please read them and click 'I Accept' below to continue with your booking

General Group Booking Terms

By making a group reservation through you agree to the following terms and conditions as set by and as set by the hostel in question.

  • In order to make a group reservation on it is necessary to pay a deposit. The balance is due directly to the hostel according to their payment conditions.
  • The booking deposit is non-refundable.
  • Please note that any cancellations must be notified directly to the hostel at least 24 hours in advance of your scheduled arrival date, unless otherwise stated in the hostel's conditions.
  • are not responsible for changes or amendments to your reservation once it has been processed. All correspondence with regard to changes to your booking need to be dealt with directly with the hostel.
  • Cancellations for reservations must be made directly with the hostel and must conform with the individual hostels cancellation policy (see below)
  • It is your responsibility to pay the balance of your accommodation cost to the hostel in accordance with their payment conditions (see below). Failure to do so may result in your reservation being cancelled by the hostel.
  • Individual hostels may have special booking conditions relating to group stays, please read the hostel booking conditions carefully before making your reservation.

Hostel Specific Terms & Conditions

The remainder of the amount due will be charged to your credit card ???? Should numbers or room selection change, the per person deposit times the number of people who actually travelled will be deducted from the total accommodation charge levvied by the hostel.

The following group types are not accepted by this hostel: Holiday with Friends, Junior / Primary School, High / Secondary School, College / University, Business Trip, Stag/Hen/Bachelor Party, Sports Group, Cultural Group If you have misrepresented the type of group you are booking for, your booking may be cancelled by the hostel."

Any cancellations resulting from agreement to these terms and conditions under false pretences will result in loss of deposit.

Book more than 7 days in advance for Free Cancellation.
  • Perfect Location
  • Superb Staff
  • Fantastic Cleanliness
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Property Description

Located just three blocks from the bus station, next to all restaurants, bars and all you need. The hostel is on a quiet street so you can also rest after a long day or just hang around in the patio and meet others guests and have lots of fun.
This guesthouse is specifically designed for travelers, with air conditioning in all our rooms, main patio and common areas. Brilliant atmosphere in the hostel. You are gonna feel like being part of this family.

An amazing breakfast, from sweet to savory is served every day out on the terrace where you can enjoy the good vibe and the Caribbean morning. We will guarantee that you will have the best time in Tulum.

Please note:
Reception hours 07.30-23.00
Check in: 3:00 pm
Check out: 11:00 am
Breakfast included (8 - 10 hours)
Credit cards not accepted
+9 pax group bookings not accepted
If you are going to arrive after 7pm, please let us know so your booking is not being cancelled please View House Rules


Mama's Home is your home whenever you're in Tulum. Our free breakfast is the most important meal of the day, so we serve it up Caribbean style on the terrace. Afterwards, grab a cup of coffee and lie back in a hammock before heading to the beach. Feeling the heat? We have air con in every room, so just crash in the common room and stream a film on the free Wi-Fi. When the sun goes down, the surrounding streets' bars come alive, but if you’d prefer a quiet one, pick up a board game in our lounge.


Whether you’re after a vegan brunch or tasty tacos, you’ll find them at one of the bars and restaurants in our centrally located area. From Cancun International Airport, the journey to us takes around 90 minutes. Go via shared taxi or get a shuttle to Cancun then take the bus to Tulum. We're 9 minutes' walk from the Terminal de Autobuses de ADO. Explore the Mayan ruins of Parque Nacional de Tulum a 4-minute drive away. For snorkelling, spend a day at the Gran Cenote – a limestone cave – just an 8-minute cab ride. Or, go direct to the sands of Playa Pescadores, 13 minutes by car.

Rooms and Dorms

Travelling with a buddy or two? Book into a private room with its own en-suite. We also have mixed dorms with shared bathrooms, and you can hire towels at reception. Each bunk has a locker for keeping your backpack secure – but remember to bring your own padlock with you.

Extras and activities

Rent a bike from the front desk and you can be sunning yourself on the beach in 15 minutes! Pick up a book from our exchange for reading on the sand. We have free city maps to help you find your way around, too. Come back and get into the Caribbean atmosphere by cooking dinner on the BBQ or use our communal kitchen to make lunch (and save a few pesos).

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Reviews & Ratings

  • Value For Money 9.6

  • Security 9.4

  • Location 9.7

  • Staff 9.7

  • Atmosphere 9.7

  • Cleanliness 9.3

  • Facilities 8.9

Latest Reviews

  • 10.0


    16 Aug 2019
    Amazing hostel. Breakfast is fantastic
    Australia, All Male Group, 25-30
  • 10.0


    10 Aug 2019
    We stayed in a private room here and it was crazy nice with air con, a private bathroom and a huge bed. The staff were super helpful and friendly and the place has a great atmosphere, with activities organised almost every night!
    England, Female, 18-24
  • 10.0


    05 Aug 2019
    I can’t fault this place. Perfect location in the middle of town, helpful and friendly staff, super clean, very social with daily activities and the most incredible breakfasts ever! One of my favourite hostels in Mexico. I loved it ❤️
    England, Female, 41+
  • 10.0


    27 Jul 2019
    Mama’s House is everything you want in a hostel (kind and helpful people, time + space to get to know other travellers, air conditioned, quiet nights because the party leaves at 11 pm sharp) plus the most amazing breakfasts I’ve ever had in a hostel - and there was something new every day. I would happily recommend it to anyone looking for a place in Tulum
    Canada, Couple, 25-30
  • 10.0


    26 Jul 2019
    Amazing hostel, great vibes, superb breakfast. Confortable beds and A/C!!!
    Spain, Male, 31-40
  • 10.0


    26 Jul 2019
    Hotel precioso, buen ambiente, excelentes desayunos y buenas habitaciones y equipo! Muy recomendable
    Australia, Male, 25-30
  • 9.7


    30 Jul 2019
    Great place to stay with great staff!
    New Zealand, Couple, 25-30
  • 9.7


    25 Jul 2019
    Amazing hostel with free drinks or food almost every night, don't miss ceviche night! Breakfast is amazing but not huge, air con 24/7 you control the temperature. Great family style party atmosphere every night, lobby is closed at 11 so you can sleep and bars a couple blocks away had free drink deals every night for us. Very clean and comes with a towel. Lockers weren't big enough for standard size packs and showers were cold. Still spent a week here when I only planned to spend 1 or 2 nights
    USA, Male, 25-30
  • 8.9


    10 Aug 2019
    A very cute hostel with a very homy and social atmosphere and nice breakfast :)
    Germany, Female, 25-30
  • 8.9


    03 Aug 2019
    Mama’s home was great for our stay - though it wasn’t as clean as we’d like. We found a condom in our shower. The volunteers were very nice though they mostly hung out with themselves - no organized tours or trips were planned by the volunteers while we were there which we hoped for. The collectivos to take you to the beach/beach clubs are 5 steps down the road. The breakfast is amazing. All in all one of the best hostels in Tulum.
    USA, Female, 18-24
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  • Free Breakfast
  • Free City Maps
  • Free Internet Access
  • Free Parking
  • Free WiFi
  • Linen Included
  • Towels Included
  • Air Conditioning
  • BBQ
  • Bicycle Parking
  • Book Exchange
  • Common Room
  • Hot Showers
  • Outdoor Terrace
  • Parking
  • Safe Deposit Box
  • Security Lockers
  • Self-Catering Facilities
  • 24 Hour Reception
  • 24 Hour Security
  • Bicycle Hire
  • Housekeeping
  • Internet Access
  • Luggage Storage
  • Reception (limited hours)
  • Towels for hire
  • Board Games


  • 2017

    1st, Country Winners Mexico

  • 2017

    1st, Continent Winners North America

  • 2016

    1st, Country Winners Mexico

  • 2016

    1st, Continent Winners North America

View all Award Winners