Group Booking Terms and Conditions

Because you are making a Group Booking, there are additional Terms and Conditions that apply. Please read them and click 'I Accept' below to continue with your booking

General Group Booking Terms

By making a group reservation through you agree to the following terms and conditions as set by and as set by the hostel in question.

  • In order to make a group reservation on it is necessary to pay a deposit. The balance is due directly to the hostel according to their payment conditions.
  • The booking deposit is non-refundable.
  • Please note that any cancellations must be notified directly to the hostel at least 24 hours in advance of your scheduled arrival date, unless otherwise stated in the hostel's conditions.
  • are not responsible for changes or amendments to your reservation once it has been processed. All correspondence with regard to changes to your booking need to be dealt with directly with the hostel.
  • Cancellations for reservations must be made directly with the hostel and must conform with the individual hostels cancellation policy (see below)
  • It is your responsibility to pay the balance of your accommodation cost to the hostel in accordance with their payment conditions (see below). Failure to do so may result in your reservation being cancelled by the hostel.
  • Individual hostels may have special booking conditions relating to group stays, please read the hostel booking conditions carefully before making your reservation.

Hostel Specific Terms & Conditions

The remainder of the amount due will be charged to your credit card on arrival. Should numbers or room selection change, the per person deposit times the number of people who actually travelled will be deducted from the total accommodation charge levvied by the hostel.

The following group types are not accepted by this hostel: Stag/Hen/Bachelor Party, Sports Group, Cultural Group If you have misrepresented the type of group you are booking for, your booking may be cancelled by the hostel."

Any cancellations resulting from agreement to these terms and conditions under false pretences will result in loss of deposit.


Mama's House Hostel

Book more than 2 days in advance for Free Cancellation.
  • Perfect Location
  • Superb Staff
  • Fantastic Cleanliness
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Property Description

Mama's House Hostel is near the heart of the city of Ha Giang. The renovated and refurbished hostel, opened by a local woman and her daughter, will allow you to immerse yourself in an authentic environment, surrounded by lush green hills and small family residences. In comparison to our first Mama's homestay located a few kilometers away, we here offer a bit more privacy and comfort to our guests, we hope you can get the most out of your visit to our town of Ha Giang.

Along with the adjoining property, we too offer guided motorbike tours to the renowned 'loop', a beautiful tour that takes you through some impressive geographic wonders, with the added touch of a peek into the historical significance this region holds.

We will provide you with necessary instructions and safety measures to prep you for a tour like this if you should like to take part. We rent out motor bikes and safety equipment and can assure you a wholesome time.

***Property Policies & Conditions:

1. Cancellation Policy: 1 day before arrival.
2. Check in from 14:00 to 23:00.
3. Check out before 12:00.
4. Payment upon arrival by cash or credit card, but extra charge for credit card service fee.
5. Taxes: included.
6. Breakfast: included.
7. No curfew.
8. No smoking in rooms, but designated area is provided.
9. Reception Working Hours: 24 hours. View House Rules

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Reviews & Ratings

  • Value For Money 10.0

  • Security 10.0

  • Location 9.3

  • Staff 10.0

  • Atmosphere 10.0

  • Cleanliness 9.3

  • Facilities 10.0

Latest Reviews

  • 10.0


    29 Jun 2022
    Best hostel I've stayed at in SEAsia! Comfy beds, delicious family meals and the best motorbike trip with easy riders. All booked with the super helpful Dung at Mama's. Highly recommended!
    England, Mixed Group, 25-30
  • 10.0


    06 Jan 2020
    Perfect place to stay before and after the Ha Giang Loop. Reasonable rates for motorbike rentals! I loved staying there and would go back if I could!
    USA, Male, 18-24
  • 10.0


    26 Oct 2019
    Amazing! The best help for a really good loop!
    Norway, Couple, 25-30
  • 10.0


    19 Sep 2019
    Road the loop with mommas House. Planned for 2 night ended up doing all 3. Great trip and great hostel.
    England, Male, 31-40
  • 10.0


    23 Aug 2019
    Mamas hostel was amazing! The family is more than helpful for everything you need wherever you may be going. I came from Hanoi, did the loop (gave you everything you need for loop) and left there for sapa and they made all my bookings so easy. Was very clean, comfortable beds and dinner and breakfast were so delicious. Highly recommend. Will be back for sure!
    USA, Female, 18-24
  • 9.7


    31 May 2022
    If you’re doing the Ha Giang loop (or not!) and you need a place to stay in Ha Giang, Mama’s Hostel (more budget) or Homestay is the place! They are so incredibly sweet and accommodating. They provided everything you could need for the loop (scooters for a great price, insurance, protection, rain gear), gave us a map to follow + homestay recommendations, stored our luggage, made us a delicious breakfast the morning of the loop and gave us a lesson on how to use a semi automatic scooter.
    Canada, Female, 18-24
  • 9.4


    15 Sep 2019
    I would definitely recommend this hostel as the base to start the loop. Their motorbikes are in good condition, the prices are fair and they will teach you how to ride it properly if needed. You will also most likely meet other people to start the loop with. If you have any questions or concerns, the staff is very helpful.
    Germany, Female, 18-24
  • 8.0


    05 Nov 2019
    Mama’s house was a peaceful and comfy stay before doing the Ha Giang loop. We were hoping to meet other people here doing the loop but it was pretty quiet. However, the facilities were amazing, comfortable beds and so clean! Breakfast was also fantastic and the staff were friendly and welcoming. The location was a bit far away from anything and we had to walk 30 minutes to get to the town. Otherwise, a calm and pleasant stay!
    England, Female, 18-24
  • 5.1


    26 Feb 2020
    Nowhere to store bags here, and rooms are mosquito infested and very cramped. Pretty out of the way so it was difficult to walk to anywhere else.
    England, All Male Group, 25-30
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  • Free Breakfast
  • Free City Maps
  • Free City Tour
  • Free Internet Access
  • Free Parking
  • Free WiFi
  • Linen Included
  • Adaptors
  • Air Conditioning
  • Bicycle Parking
  • Ceiling Fan
  • Common Room
  • Fridge/Freezer
  • Hot Showers
  • Outdoor Terrace
  • Reading Light
  • Safe Deposit Box
  • Security Lockers
  • Utensils
  • Washing Machine
  • 24 Hour Reception
  • 24 Hour Security
  • Bicycle Hire
  • Express check-in / out
  • Housekeeping
  • Internet café
  • Laundry Facilities
  • Luggage Storage
  • Tours/Travel Desk
  • Towels for hire
Food & Drink
  • Bar
  • Cafe
  • Meals Available
  • Restaurant
  • Tea & Coffee Making Facilities