Group Booking Terms and Conditions

Because you are making a Group Booking, there are additional Terms and Conditions that apply. Please read them and click 'I Accept' below to continue with your booking

General Group Booking Terms

By making a group reservation through you agree to the following terms and conditions as set by and as set by the hostel in question.

  • In order to make a group reservation on it is necessary to pay a deposit. The balance is due directly to the hostel according to their payment conditions.
  • The booking deposit is non-refundable.
  • Please note that any cancellations must be notified directly to the hostel at least 24 hours in advance of your scheduled arrival date, unless otherwise stated in the hostel's conditions.
  • are not responsible for changes or amendments to your reservation once it has been processed. All correspondence with regard to changes to your booking need to be dealt with directly with the hostel.
  • Cancellations for reservations must be made directly with the hostel and must conform with the individual hostels cancellation policy (see below)
  • It is your responsibility to pay the balance of your accommodation cost to the hostel in accordance with their payment conditions (see below). Failure to do so may result in your reservation being cancelled by the hostel.
  • Individual hostels may have special booking conditions relating to group stays, please read the hostel booking conditions carefully before making your reservation.

Hostel Specific Terms & Conditions

The remainder of the amount due will be charged to your credit card ???? Should numbers or room selection change, the per person deposit times the number of people who actually travelled will be deducted from the total accommodation charge levvied by the hostel.

The following group types are not accepted by this hostel: Holiday with Friends, Junior / Primary School, High / Secondary School, College / University, Business Trip, Stag/Hen/Bachelor Party, Sports Group, Cultural Group If you have misrepresented the type of group you are booking for, your booking may be cancelled by the hostel."

Any cancellations resulting from agreement to these terms and conditions under false pretences will result in loss of deposit.

Book more than 14 days in advance for Free Cancellation.
  • Wonderful Location
  • Superb Staff
  • Fantastic Cleanliness
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Property Description

Mamahostels is a beautidul hostel. In addition to the spacious accommodations and varied entertainments that will make your stay as comfortable as possible, the owners’ special attendance is guaranteed to make you feel at home.

Mamahostels is located in the city of Puerto Varas, Los Lagos region, gateway to the Chilean Patagonia, where you can enjoy the natural wonders of our austral south. The destination has a unique natural beauty, which comes from the rainy humid weather. The imposing Lake Llanquihue (third largest lake in South America) is known for being especially conducive to water sports such as wind surfing, kayaking, fishing, water skiing, Stand up paddle, etc. Our city is also the gateway to the Vicente Pérez Rosales National Park, where the grand Osorno Volcano, our special landmark, is located. So is Lake All the Saints, which gives life to the great river Petrohue, a popular destination, seeing as it is ideal for water sports such as rafting, kayaking and fly-fishing. What´s more, the world famous Petrohue Falls are sufficient to make the visitor feel at one with nature.

We have a dorm for 13 people fully equipped with all the necessary elements to bring the very best experience to our guests and travellers within our facilities. In addition, we have several common areas where the guests and travellers will be able to exchange experiences and future plans.

Mamahostels Policies and Conditions:

Cancellation policy: 48h before arrival.

Check in from 14:00.
Check out before 11:00 .

Payment upon arrival by cash, credit cards, debit cards.
This property might pre-authorize your credit card.

Taxes not included - 19.00%
It is possible to be exonerated from this tax fee if you aren't a Chilean citizen or a resident in Chile for more than 60 days within the year. To be waived from the tax fee you need to hand in at the check in moment your passport.

Breakfast not included - 3.500 CLP per person per day.


The reception is open from 07.30 to 00.30
No curfew.
The maximum period of stay is 14 days. View House Rules

Check Availability

Reviews & Ratings

  • Value For Money 8.4

  • Security 9.2

  • Location 8.6

  • Staff 9.6

  • Atmosphere 8.6

  • Cleanliness 9.4

  • Facilities 9.2

Latest Reviews

  • 10.0


    06 Feb 2019
    Muy buen hostal. Los dueños son muy amables y acogedores y sentí como en casa. El espacio común es genial porque la cocina es muy amplia, tiene una gran variedad de especies y hierbas para ayudarte cocinar bien. Lo que me gustó mucho era la mesa muy grande donde todos pueden comer juntos. Gracias por la linda experiencia en Puerto Varas.
    Scotland, Female, 18-24
  • 10.0


    13 Dec 2018
    My husband and I had a private room here. It has everything we needed including three wonderful kind, helpful people. Patricia and Pablo went out of their way to ensure our stay was great. They phoned for information about hostels in other towns and searched the internet for us to help us as we could not figure it out. Veronica was a staff member who made us a special christmas treat and a lovely meal. The hostel was clean, warm, welcoming and comfortable.
    Canada, Female, 41+
  • 9.7


    14 Dec 2019
    Loved the staff we were welcomed really nice and had often a good talk. We were one of the few there but our room was really nice and the showers and toilets clean. Enjoyed the stay overall.
    Netherlands, Couple, 18-24
  • 9.4


    29 Mar 2019
    Nice place and the owner is just sooooo sweet! Curtains on the dorm beds, beds are really confortable! Calm place.
    Canada, Female, 25-30
  • 9.4


    05 Jan 2019
    Very helpful and friendly staff, good facilities and comfy beds. I had an enjoyable stay in Puerto Varas.
    Ireland, Male, 25-30
  • 9.1


    16 Nov 2019
    Everything was great with our stay, the hostess was incredibly helpful with finding things to do. A bit of a walk uphill out of town but no big deal.
    USA, Couple, 25-30
  • 8.9


    11 Dec 2019
    I stayed in the dormitory. There were lots of beds, but it was large so it didn't feel crowded. The beds were comfortable and had privacy curtains. The lady that runs the hostel gave me lots of tips of what to do in the area. Tourism is slow in Chile now and the hostel had very few guests, maybe because it's more expensive than other hostels. The bathroom and showers were cold and the hot water became cold midway through my shower.
    Ireland, Female, 31-40
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  • Free City Maps
  • Free Internet Access
  • Free Parking
  • Free WiFi
  • Linen Included
  • BBQ
  • Book Exchange
  • Breakfast Not Included
  • Cable TV
  • Common Room
  • Hair Dryers
  • Hot Showers
  • Outdoor Terrace
  • Reading Light
  • Security Lockers
  • Airport Transfers
  • Housekeeping
  • Luggage Storage
  • Reception (limited hours)
  • Tours/Travel Desk
  • Towels for hire
Food & Drink
  • Cafe