Group Booking Terms and Conditions

Because you are making a Group Booking, there are additional Terms and Conditions that apply. Please read them and click 'I Accept' below to continue with your booking

General Group Booking Terms

By making a group reservation through you agree to the following terms and conditions as set by and as set by the hostel in question.

  • In order to make a group reservation on it is necessary to pay a deposit. The balance is due directly to the hostel according to their payment conditions.
  • The booking deposit is non-refundable.
  • Please note that any cancellations must be notified directly to the hostel at least 24 hours in advance of your scheduled arrival date, unless otherwise stated in the hostel's conditions.
  • are not responsible for changes or amendments to your reservation once it has been processed. All correspondence with regard to changes to your booking need to be dealt with directly with the hostel.
  • Cancellations for reservations must be made directly with the hostel and must conform with the individual hostels cancellation policy (see below)
  • It is your responsibility to pay the balance of your accommodation cost to the hostel in accordance with their payment conditions (see below). Failure to do so may result in your reservation being cancelled by the hostel.
  • Individual hostels may have special booking conditions relating to group stays, please read the hostel booking conditions carefully before making your reservation.

Hostel Specific Terms & Conditions

The remainder of the amount due will be charged to your credit card ???? Should numbers or room selection change, the per person deposit times the number of people who actually travelled will be deducted from the total accommodation charge levvied by the hostel.

The following group types are not accepted by this hostel: Holiday with Friends, Junior / Primary School, High / Secondary School, College / University, Business Trip, Stag/Hen/Bachelor Party, Sports Group, Cultural Group If you have misrepresented the type of group you are booking for, your booking may be cancelled by the hostel."

Any cancellations resulting from agreement to these terms and conditions under false pretences will result in loss of deposit.

Book more than 7 days in advance for Free Cancellation.
  • Perfect Location
  • Marvellous Staff
  • Fantastic Cleanliness
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Property Description

You can now enjoy the perfect hostel experience while on the Andean Capital. Sit back and enjoy the unique Masaya hospitality while soaking up the sun and the volcanoes surrounding Quito!

Masaya hostel is passionate about Ecuador and travel; our aim is to give you the opportunity to dive in the local experience. We want you to sample the local delights, enjoy the magic hospitality of Ecuadorians and take part in some unique cultural experiences.

Full of open spaces and niche private spots you can lose yourself in our authentic atmosphere.

This is the ultimate place for relaxation where you can chill out by the gorgeous garden, find a quiet reading spot or join in our daily cultural activities.

From learning to Salsa to making your own empanadas we have something to involve every individual in discovering Ecuador

Purpose-built for traveller, Masaya is fully equipped:
luxury private rooms, comfortable dorms with plug, fan and lockers for every bed, cinema, roof terrace bar, pool table, bbq, free WiFi…

Not to mention oodles of atmosphere!

Please Note:

Check in time: 15pm
Check out Time: 11am

Credit Cards Accepted.
Cancellation Policy: 72 hours.

Breakfast included for private rooms only, not dorms. Price : 4 usd.
It includes scrambled eggs, bread, pancakes, butter, homemade jam, fruits, hot beverage and fresh juice,

Local taxes NOT included (+12% on arrival). View House Rules

Check Availability

Reviews & Ratings

  • Value For Money 9.3

  • Security 9.1

  • Location 9.2

  • Staff 8.9

  • Atmosphere 8.5

  • Cleanliness 9.5

  • Facilities 9.0

Latest Reviews

  • 10.0


    20 Dec 2019
    Masaya Quito exceeded my expectations. It is more of a hotel/hostel hybrid than a hostel. We had a spacious private room with a very clean private bathroom. The staff is extremely helpful, I don’t speak any Spanish aside from a few key words and phrases, but the English of the staff was more than good enough to communicate. Also, the bar/cafe felt like a true restaurant and we opted to eat here twice for dinner. Lastly, they offer laundry services and airport transfer as well as on site events.
    USA, Couple, 25-30
  • 10.0


    20 Dec 2019
    Great stay
    USA, Couple, 18-24
  • 10.0


    02 Dec 2019
    Loved the bed areas with a curtain, plugs and light for my privacy and charging needs. Friendly staff as well.
    USA, Female, 18-24
  • 9.7


    20 Oct 2019
    I arrived for a few days in October, which was low season. As such, the hostel was practically empty. Gratefully, I was roomed with a couple in a 4 dorm room who I ended up spending most of my time with. The hostel is huge and I could see it being a great environment for community when its busy. The outdoor space was amazing, but it was too cold to spend much time out there. The kitchen was well equipped for cooking meals. Plus, there were kittens on site, a bit skiddish, cute none-the-less!
    USA, Female, 25-30
  • 9.4


    01 Dec 2019
    The hostel is a fantastic place in a great location with much going on. I would have highly recommended it off but for an incident. We headed off to Cotopaxi for the day and returned to find all of our bags and possessions gone! Apparently they had scheduled renovations and had forgotten to tell us to move rooms. So they moved all of our things for us to another room. I felt violated by the whole event. That said, nothing was missing or damaged and the manager was apologetic.
    USA, Male, 41+
  • 9.4


    25 Nov 2019
    We would definitely stay at Masaya again if we return to Quito. We took the 4 beds dorm and there were capsule beds but they were wide and comfortable. The bathroom/shower in the room is also very clean! I would just add a light for the toilet as it can a little bit dark during the night. The food at the Masaya restaurant is also very delicious. The staff was helpful with our requests.
    Canada, Female, 25-30
  • 9.1


    19 Oct 2019
    Nice hostel, nice restaurant here. The rooms don't have soap or towels which is a little annoying but each bed has a light, shelf, outlets and a blind which is v useful
    Ireland, Couple, 25-30
  • 8.3


    01 Jan 2020
    Great location for exploring the city. Staff was very helpful. Anyway, I didn’t meet many other backpackers except the ones from my room
    Germany, Female, 31-40
  • 7.1

    Very Good

    20 Dec 2019
    Hostel facilities and rooms were very nice, location was ok but the staff weren't helpful, however the food at the bar was amazing
    Australia, Male, 25-30
  • 6.9


    30 Dec 2019
    Very nice hostel but not the safest location. Immediately south of the hostel less than a block is not a safe neighborhood and a girl in my room got mugged at knifepoint less than a block away. Would not recommend for solo travelers, especially women, due to safety.
    USA, Female, 18-24
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  • Free City Tour
  • Free Internet Access
  • Free WiFi
  • Linen Included
  • Adaptors
  • Book Exchange
  • Breakfast Not Included
  • Children's Play Area
  • Common Room
  • Fridge/Freezer
  • Hair Dryers
  • Hot Showers
  • Microwave
  • Outdoor Terrace
  • Reading Light
  • Safe Deposit Box
  • Security Lockers
  • Self-Catering Facilities
  • 24 Hour Reception
  • 24 Hour Security
  • Late check-out
  • Laundry Facilities
  • Luggage Storage
  • Tours/Travel Desk
  • Towels for hire
Food & Drink
  • Bar
  • Meals Available
  • Restaurant
  • Board Games
  • Pool Table
  • Wi-Fi