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Group Booking Terms and Conditions

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General Group Booking Terms

By making a group reservation through Hostelworld.com you agree to the following terms and conditions as set by Hostelworld.com and as set by the hostel in question.

  • In order to make a group reservation on Hostelworld.com it is necessary to pay a deposit. The balance is due directly to the hostel according to their payment conditions.
  • The booking deposit is non-refundable.
  • Please note that any cancellations must be notified directly to the hostel at least 24 hours in advance of your scheduled arrival date, unless otherwise stated in the hostel's conditions.
  • Hostelworld.com are not responsible for changes or amendments to your reservation once it has been processed. All correspondence with regard to changes to your booking need to be dealt with directly with the hostel.
  • Cancellations for reservations must be made directly with the hostel and must conform with the individual hostels cancellation policy (see below)
  • It is your responsibility to pay the balance of your accommodation cost to the hostel in accordance with their payment conditions (see below). Failure to do so may result in your reservation being cancelled by the hostel.
  • Individual hostels may have special booking conditions relating to group stays, please read the hostel booking conditions carefully before making your reservation.

Hostel Specific Terms & Conditions

The remainder of the amount due will be charged to your credit card ???? Should numbers or room selection change, the per person deposit times the number of people who actually travelled will be deducted from the total accommodation charge levvied by the hostel.

The following group types are not accepted by this hostel: Holiday with Friends, Junior / Primary School, High / Secondary School, College / University, Business Trip, Stag/Hen/Bachelor Party, Sports Group, Cultural Group If you have misrepresented the type of group you are booking for, your booking may be cancelled by the hostel."

Any cancellations resulting from agreement to these terms and conditions under false pretences will result in loss of deposit.

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Masaya Hostel Santa Marta

Book more than 14 days in advance for Free Cancellation.
  • Perfect Location
  • Superb Staff
  • Excellent Cleanliness
Read all reviews

Property Description

You can now enjoy the perfect hostel experience while on the Caribbean coast. Sit back and enjoy the unique Masaya hospitality while soaking up the sun and the sea!

Masaya hostel is passionate about Colombia and travel; our aim is to give you the opportunity to dive in the local experience. We want you to sample the local delights, enjoy the magic hospitality of Colombians and take part in some unique cultural experiences.

Full of open spaces and niche private spots you can lose yourself in our authentic atmosphere.

This is the ultimate place for relaxation where you can chill out by the pool, find a quiet reading spot or join in our daily cultural activities.

From learning to Salsa to making your own empanadas we have something to involve every individual in discovering Colombia.

Purpose-built for traveller, Masaya is fully equipped:
luxury private rooms, comfortable dorms with plug, fan and lockers for every bed, 2 swimming pools, cinema, roof terrace bar, pool table, bbq, free WiFi…

Not to mention oodles of atmosphere!


Please Note:


Check in time: 15pm
Check out Time: 11am


Credit Cards Accepted.
Cancellation Policy: 72 hours.


Breakfast included for private rooms only, not dorms. Price: 15,000 COP
Local taxes NOT included (+19% on arrival). View House Rules

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Reviews & Ratings

  • Value For Money 8.7

  • Security 9.3

  • Location 9.3

  • Staff 9.1

  • Atmosphere 8.3

  • Cleanliness 8.6

  • Facilities 8.9


Latest Reviews

  • 10.0

    Superb

    01 Mar 2020
    Best hostel I’ve stayed at! Felt like a luxury hotel rather than a hostel. Great location, good atmosphere, very clean and well organised. One thing worth mentioning is that it can be a little loud overnight on Sunday nights when they have the party. Wasn’t a problem for us but maybe a consideration for others. Close to ATMs, markets, great food. Wouldn’t stay anywhere else in Santa Marta!
    Australia, Couple, 18-24
  • 10.0

    Superb

    21 Feb 2020
    Amazing hostel! Very beautiful shared spaces, including a rooftop bar. Delicious buffet breakfasts. The staff were very helpful and stored our luggage for us while we went on a trek, and helped us reserve bus tickets to our next destination. I would definitely stay here again!
    USA, All Female Group, 25-30
  • 10.0

    Superb

    21 Feb 2020
    We had a great stay here. Really nice room, good location, nice bar and the salsa class was awesome!
    Netherlands, Couple, 25-30
  • 9.7

    Superb

    29 Feb 2020
    Only stayed for one night but the hostel was clean and the bar and pool on the roof made for a great social atmosphere. Also looked like they organized a lot of tours through the hostel to some places beyond just Tayrona and the Lost City. A little oasis in the middle of busy Santa Marta
    Canada, Female, 25-30
  • 9.4

    Superb

    11 Mar 2020
    Great hostel overall, great rooftop with pool, bar and many hangout/ socializing areas. Rooms can get a little crowded due to the small size but the curtains provide privacy. Friendly, helpful staff. Would def book again.
    Germany, Female, 18-24
  • 9.4

    Superb

    04 Mar 2020
    Very cool place to stay. Only issues were our ac didnt have a remote and it only worked one night. Also the bathrooms get pretty gross at night but i guess thats just going to happen with so many people using them.
    USA, Mixed Group, 25-30
  • 9.4

    Superb

    02 Mar 2020
    Very nice hostel with a great rooftop bar and a swimming pool. I would have stayed another few nights if I could.
    USA, All Male Group, 18-24
  • 9.1

    Superb

    20 Feb 2020
    We had a good experience at Masaya, staff was friendly, dorms were clean, beds have privacy curtains, bathroom were nice. The rooftop lounge + bar was super nice, the shared kitchen as well. It was quite hard to fit a backpack in the lockers though. They have several tours to book at the hostel and that are helpful with directions and the receptionist helped us find another laundromat when theirs were fully booked. Air conditioning was really bad and very noisy fan in the ceiling. Good location.
    Denmark, All Female Group, 18-24
  • 8.3

    Fabulous

    17 Feb 2020
    Masaya is in a great location with an elegant structure and vibe. We had some ongoing problems with a malfunctioning lock to our room which was the only major issue during our stay and did lead to some concerns with safety.
    USA, Male, 41+
  • 7.1

    Very Good

    09 Mar 2020
    Looked better in the photos unfortunately. Staff was great and well organized. Overall, not bad.
    Germany, Female, 31-40
Read all reviews

Facilities

Free
  • Free City Maps
  • Free Internet Access
  • Free WiFi
  • Linen Included
General
  • Adaptors
  • Air Conditioning
  • BBQ
  • Book Exchange
  • Cable TV
  • Ceiling Fan
  • Common Room
  • FLEXIBLENRR
  • Follows Covid-19 sanitation guidance
  • Key Card Access
  • Outdoor Swimming Pool
  • Outdoor Terrace
  • Reading Light
  • Safe Deposit Box
  • Security Lockers
  • Self-Catering Facilities
  • Swimming Pool
  • Washing Machine
Services
  • 24 Hour Reception
  • 24 Hour Security
  • Housekeeping
  • Internet Access
  • Laundry Facilities
  • Luggage Storage
  • Tours/Travel Desk
  • Towels for hire
Food & Drink
  • Bar
  • Cafe
  • Mini-Supermarket
  • Restaurant
Entertainment
  • DVD's
  • Games Room
  • Pool Table


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