Group Booking Terms and Conditions

Because you are making a Group Booking, there are additional Terms and Conditions that apply. Please read them and click 'I Accept' below to continue with your booking

General Group Booking Terms

By making a group reservation through you agree to the following terms and conditions as set by and as set by the hostel in question.

  • In order to make a group reservation on it is necessary to pay a deposit. The balance is due directly to the hostel according to their payment conditions.
  • The booking deposit is non-refundable.
  • Please note that any cancellations must be notified directly to the hostel at least 24 hours in advance of your scheduled arrival date, unless otherwise stated in the hostel's conditions.
  • are not responsible for changes or amendments to your reservation once it has been processed. All correspondence with regard to changes to your booking need to be dealt with directly with the hostel.
  • Cancellations for reservations must be made directly with the hostel and must conform with the individual hostels cancellation policy (see below)
  • It is your responsibility to pay the balance of your accommodation cost to the hostel in accordance with their payment conditions (see below). Failure to do so may result in your reservation being cancelled by the hostel.
  • Individual hostels may have special booking conditions relating to group stays, please read the hostel booking conditions carefully before making your reservation.

Hostel Specific Terms & Conditions

The remainder of the amount due will be charged to your credit card ???? Should numbers or room selection change, the per person deposit times the number of people who actually travelled will be deducted from the total accommodation charge levvied by the hostel.

The following group types are not accepted by this hostel: Holiday with Friends, Junior / Primary School, High / Secondary School, College / University, Business Trip, Stag/Hen/Bachelor Party, Sports Group, Cultural Group If you have misrepresented the type of group you are booking for, your booking may be cancelled by the hostel."

Any cancellations resulting from agreement to these terms and conditions under false pretences will result in loss of deposit.

Book more than 3 days in advance for Free Cancellation.
  • Perfect Location
  • Superb Staff
  • Fantastic Cleanliness
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Property Description

You can now enjoy the perfect hostel experience while on the Andean Capital. Sit back and enjoy the unique Masaya hospitality while soaking up the sun and the volcanoes surrounding Quito!

Masaya hostel is passionate about Ecuador and travel; our aim is to give you the opportunity to dive in the local experience. We want you to sample the local delights, enjoy the magic hospitality of Ecuadorians and take part in some unique cultural experiences.

Full of open spaces and niche private spots you can lose yourself in our authentic atmosphere.

This is the ultimate place for relaxation where you can chill out by the gorgeous garden, find a quiet reading spot or join in our daily cultural activities.

From learning to Salsa to making your own empanadas we have something to involve every individual in discovering Ecuador

Purpose-built for traveller, Masaya is fully equipped:
luxury private rooms, comfortable dorms with plug, fan and lockers for every bed, cinema, roof terrace bar, pool table, bbq, free WiFi…

Not to mention oodles of atmosphere!

Please Note:

Check in time: 15pm
Check out Time: 11am

Credit Cards Accepted.
Cancellation Policy: 48 hours.

Local taxes NOT included (+12% on arrival). View House Rules

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Reviews & Ratings

  • Value For Money 9.1

  • Security 9.5

  • Location 9.7

  • Staff 9.2

  • Atmosphere 8.0

  • Cleanliness 9.0

  • Facilities 9.0

Latest Reviews

  • 10.0


    11 Sep 2022
    Excellent location with everything accessible by foot. Clean and very comfy beds. Hot water and good food.
    Canada, Male, 25-30
  • 10.0


    05 Sep 2022
    A truly fantastic hostel. Marco and his team were really welcoming and helpful. Such great service and a beautiful, clean place. I can't recommend it enough
    England, Female, 31-40
  • 10.0


    11 Aug 2022
    מיקום מדהים, חדרים גדולים! נקי ומסודר
    Israel, Female, 18-24
  • 10.0


    25 May 2022
    One of the best places we’ve stayed, atmosphere is so sociable and active, there was dancing and theatre productions happening as well as cooking classes. Location was perfect and rooms were nice and big.
    England, Male, 18-24
  • 9.1


    18 Jul 2022
    Everything was very clean and the hostel is very nice. Staff was friendly and helpful - very quiet but this was okay for me since I was working!
    USA, Female, 25-30
  • 9.1


    06 Jun 2022
    We came back here twice because it was the best beds and showers we’ve ever had in a hostel. The only thing was when we came back after a trip to the Amazon there was no hot water :( the floor boards are quite noisy at night in some rooms because of the old building and the common area is fab but quite cold because it’s all open to outdoors. The staff are fabulous and helpful, definitely a great spot to just relax in the city.
    England, Female, 25-30
  • 8.9


    07 Sep 2022
    Great location, very comfortable private bed with big lockers. The hostel is huge, amazing garden and a lot of different areas to work/read Very nice staffs. Cons: the kitchen is poorly equipped. No cutlery at all, I had to use a plastic spoon for 2 days and a cat or a dog ate my bread through the bag I left in the pantry. So make sure you close the pantry door! Some soap in the dorm washroom would be nice too.
    France, Female, 31-40
  • 8.9


    03 Jun 2022
    This place is so pretty, all the decorations, the room was huge and had an awesome view to the panecillo statue, hot water, restaurant, common areas, the staff was great helping us all the way. The only thing is that in the morning you will heard noice on the streets but is because the hostal is located near the main points so there os traffic, but otherwise i really enjoy staying there.
    Mexico, Female, 31-40
  • 6.6


    21 Sep 2022
    Wanted to love this place but our booking got all messed up and we were accused of not having paid, despite having credit card receipts and bank statements. They still wouldn’t believe us and the customer service from Raoul and the other guy was atrocious. The girl was amazing though and helped us in the end. Otherwise the beds were very comfy and loved the pod-style dorms. Showers were great too. Clean overall.
    Canada, Female, 31-40
  • 5.1


    03 Jun 2022
    Pros: Great beds, good kitchen facilities, great location in Centro Historico Cons: Not much social atmosphere in the hostel, expensive prices for food and alcohol ($4 for a small bottle of beer!). Also no hot water, despite being advertised on Hostel World. I asked the staff if they could send someone to fix this, and no one was sent. Upon checkout no discount was offered despite a service advertised clearly not working. Very disappointing!!
    Canada, Male, 25-30
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  • Free City Tour
  • Free Internet Access
  • Free WiFi
  • Linen Included
  • Adaptors
  • Book Exchange
  • Breakfast Not Included
  • Children's Play Area
  • Common Room
  • Flexible NRR
  • Follows Covid-19 sanitation guidance
  • Fridge/Freezer
  • Hair Dryers
  • Hot Showers
  • Microwave
  • Outdoor Terrace
  • Reading Light
  • Safe Deposit Box
  • Security Lockers
  • Self-Catering Facilities
  • 24 Hour Reception
  • 24 Hour Security
  • Late check-out
  • Laundry Facilities
  • Luggage Storage
  • Tours/Travel Desk
  • Towels for hire
Food & Drink
  • Bar
  • Meals Available
  • Restaurant
  • Board Games
  • Pool Table
  • Wi-Fi