Group Booking Terms and Conditions

Because you are making a Group Booking, there are additional Terms and Conditions that apply. Please read them and click 'I Accept' below to continue with your booking

General Group Booking Terms

By making a group reservation through you agree to the following terms and conditions as set by and as set by the hostel in question.

  • In order to make a group reservation on it is necessary to pay a deposit. The balance is due directly to the hostel according to their payment conditions.
  • The booking deposit is non-refundable.
  • Please note that any cancellations must be notified directly to the hostel at least 24 hours in advance of your scheduled arrival date, unless otherwise stated in the hostel's conditions.
  • are not responsible for changes or amendments to your reservation once it has been processed. All correspondence with regard to changes to your booking need to be dealt with directly with the hostel.
  • Cancellations for reservations must be made directly with the hostel and must conform with the individual hostels cancellation policy (see below)
  • It is your responsibility to pay the balance of your accommodation cost to the hostel in accordance with their payment conditions (see below). Failure to do so may result in your reservation being cancelled by the hostel.
  • Individual hostels may have special booking conditions relating to group stays, please read the hostel booking conditions carefully before making your reservation.

Hostel Specific Terms & Conditions

The remainder of the amount due will be charged to your credit card ???? Should numbers or room selection change, the per person deposit times the number of people who actually travelled will be deducted from the total accommodation charge levvied by the hostel.

The following group types are not accepted by this hostel: Holiday with Friends, Junior / Primary School, High / Secondary School, College / University, Business Trip, Stag/Hen/Bachelor Party, Sports Group, Cultural Group If you have misrepresented the type of group you are booking for, your booking may be cancelled by the hostel."

Any cancellations resulting from agreement to these terms and conditions under false pretences will result in loss of deposit.

Book more than 3 days in advance for Free Cancellation.
  • Perfect Location
  • Superb Staff
  • Fantastic Cleanliness
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Property Description

Masaya San Agustin combines perfectly comfort and design preserving at the same time natural environment. Located in the heights of the village on a 3 hectares field, the hostel offers a stunning view on the Magdalena’s river canyon that guests could enjoy from the terrace of their rooms or from one of our lookouts. Masaya is also about sharing with your friends, making new ones and meeting people from all over the world. Our large maloca reminding the native community houses gathers the main social areas of the hostel. There, Masaya San Agustin staff offers cultural and eco friendly activities & events every week, allowing you to live a real local experience. Many outdoors activities are also offered to our guests to enjoy the impressive Colombian nature. To make your stay in San Agustin as best as possible, our travel agency on site offers you a wide selection of experiences off the beaten path thanks to daily guaranteed departures and its network of locals ready to share with you their passions in San Agustin and its surroundings. Come and live the local experience at Masaya San Agustin.

Located in the heights of San Agustin village, Masaya is the perfect place to disconnect from your city life and reconnect with the nature. Forget about cars & horns and enjoy the relaxing atmosphere at Masaya San Agustin.

Our breakfast is available from 7AM till 10AM

Important information :

Check-out time : 11:00AM; Check-in time : 03:00PM

Free cancellation until 48H before arrival. Then, 100% of the first night will apply in case of cancellation within 48H before arrival or no show.
Special conditions for the following dates: Easter Holidays - Bank Holidays - From the 20th December to the 20th January : 100% of the reservation will apply in case of cancellation within 48H before arrival or no show.

Method of payment: cash, debit & credit cards (Visa & Mastercard) View House Rules

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Reviews & Ratings

  • Value For Money 9.6

  • Security 9.9

  • Location 9.6

  • Staff 9.4

  • Atmosphere 8.9

  • Cleanliness 9.8

  • Facilities 8.9

Latest Reviews

  • 10.0


    22 Mar 2022
    This is truly a amazing place. It's about a 30 min walk to town and up a decent hill or $8mil taxi, but if you're looking for a quiet getaway you can't beat this place. Extremely clean with amazing views everywhere as you can see from the photos. The dorms are the nicest I've ever stayed in. Comfortable, quiet, spacious, clean with the best shower I've had over the past 8 months on this trip. With that being said, it's not the best place to meet other travelers but it worth it for a night or 2.
    USA, Male, 25-30
  • 10.0


    03 Mar 2022
    Everything is great in that place and staff are really friendly, I loved it.
    Colombia, Male, 31-40
  • 10.0


    27 Feb 2022
    This place is crazy beautiful! It feels like a 5* resort with amenities to match. We stayed in both dorms and private rooms and both were high end amazing options with fantastic facilities, hot showers and spectacular views. We only went for 2 nights and ended up staying 5 we loved it that much. The bar is great, the food great, staff great, and views spectacular, I highly recommend this option even if it is a little further out of town, it’s well worth it.
    England, Male, 31-40
  • 9.7


    19 Feb 2022
    We stayed at the dorms room (6 beds) - great experience, hot water, clean rooms + daily room service, Beautiful looking design (bamboo everywhere...). The kitchen is a little short on tools (pots and stuff). Great atmosphere, good staff, excellent experience over-all
    Israel, All Male Group, 25-30
  • 9.7


    13 Feb 2022
    This was probably the most beautiful hostel I have stayed in during my few months in South America. Dorms are extremely comfortable with really good showers and a lot of space . Not much of a social vibe as everyone seem to stay on their own and it is a bit out of the main town but perfect for a few days to calm down and relax .
    Poland, Female, 31-40
  • 9.4


    31 Mar 2022
    Beautiful place but really big so felt a bit empty and lacked the typical “hostel” vibe.
    Italy, Female, 25-30
  • 9.1


    16 May 2022
    Enjoyed our stay here, it is more like a hotel than a hostel. There is no longer a communal kitchen just the restaurants which we were discouraged from using. View over the gorge is amazing, pool and table tennis in the bar was nice although the hot tub was additional cost at 150000COP for 2 hours.
    England, Mixed Group, 41+
  • 9.1


    14 Mar 2022
    If you're looking for luxury and comfort, this is the place to be. However it is more like a hotel and looses the personal touch that other lodges in the area have. The selfcatering kitchen is very basic and getting a refill on the morning coffee seemed to be a game of luck (bring your own milk!). But Dorms are comfortable, shower is hot and laundry service (30.000 COP) was fast and reliable. Special thanks to Lorena, who was the ever smiling staff member that added some personality to the place
    Austria, Female, 31-40
  • 8.3


    26 Mar 2022
    The dorms were incredible- hot showers, good bed, privacy, lot of room and lockers. View is amazing, bar is amazing. Restaurant is good. If you want to cook yourself - utensils are in bad shape and looks like somebodh just went to garage sale and got them. Pans without handles. No kitchen towels. Fridge always full. No social events. The worst things- extending there and having the price larger than it was in hostelworld or masaya webpage- do not extend, rather make another booking.
    Latvia, Couple, 25-30
  • 8.0


    16 Apr 2022
    Overall great. Use space for exercise facilities. Please improve on the speed and service, kitchen and food.
    USA, Male, 31-40
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  • Free Internet Access
  • Free Parking
  • Free WiFi
  • Linen Included
  • Breakfast Not Included
  • Flexible NRR
  • Follows Covid-19 sanitation guidance
  • Hot Showers
  • Hot Tub
  • Outdoor Terrace
  • Parking
  • Reading Light
  • Safe Deposit Box
  • Security Lockers
  • 24 Hour Reception
  • 24 Hour Security
  • Housekeeping
  • Laundry Facilities
  • Luggage Storage
Food & Drink
  • Bar
  • Restaurant
  • Board Games
  • Pool Table
  • Wi-Fi