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Group Booking Terms and Conditions

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General Group Booking Terms

By making a group reservation through Hostelworld.com you agree to the following terms and conditions as set by Hostelworld.com and as set by the hostel in question.

  • In order to make a group reservation on Hostelworld.com it is necessary to pay a deposit. The balance is due directly to the hostel according to their payment conditions.
  • The booking deposit is non-refundable.
  • Please note that any cancellations must be notified directly to the hostel at least 24 hours in advance of your scheduled arrival date, unless otherwise stated in the hostel's conditions.
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  • Cancellations for reservations must be made directly with the hostel and must conform with the individual hostels cancellation policy (see below)
  • It is your responsibility to pay the balance of your accommodation cost to the hostel in accordance with their payment conditions (see below). Failure to do so may result in your reservation being cancelled by the hostel.
  • Individual hostels may have special booking conditions relating to group stays, please read the hostel booking conditions carefully before making your reservation.

Hostel Specific Terms & Conditions

The remainder of the amount due will be charged to your credit card ???? Should numbers or room selection change, the per person deposit times the number of people who actually travelled will be deducted from the total accommodation charge levvied by the hostel.

The following group types are not accepted by this hostel: Holiday with Friends, Junior / Primary School, High / Secondary School, College / University, Business Trip, Stag/Hen/Bachelor Party, Sports Group, Cultural Group If you have misrepresented the type of group you are booking for, your booking may be cancelled by the hostel."

Any cancellations resulting from agreement to these terms and conditions under false pretences will result in loss of deposit.

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Masaya Santa Marta

Book more than 3 days in advance for Free Cancellation.
  • Perfect Location
  • Superb Staff
  • Fantastic Cleanliness
Read all reviews

Property Description

You can now enjoy the perfect hostel experience while on the Caribbean coast. Sit back and enjoy the unique Masaya hospitality while soaking up the sun and the sea!

Masaya hostel is passionate about Colombia and travel; our aim is to give you the opportunity to dive in the local experience. We want you to sample the local delights, enjoy the magic hospitality of Colombians and take part in some unique cultural experiences.

Full of open spaces and niche private spots you can lose yourself in our authentic atmosphere.

This is the ultimate place for relaxation where you can chill out by the pool, find a quiet reading spot or join in our daily cultural activities.

From learning to Salsa to making your own empanadas we have something to involve every individual in discovering Colombia.

Purpose-built for traveller, Masaya is fully equipped:
luxury private rooms, comfortable dorms with plug, fan and lockers for every bed, 2 swimming pools, cinema, roof terrace bar, pool table, bbq, free WiFi…

Not to mention oodles of atmosphere!


Please Note:


Check in time: 15pm
Check out Time: 11am


Credit Cards Accepted.
Cancellation Policy: 48hours.

Local taxes NOT included (+19% on arrival). View House Rules

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Reviews & Ratings

  • Value For Money 9.2

  • Security 9.5

  • Location 9.3

  • Staff 9.3

  • Atmosphere 8.9

  • Cleanliness 9.3

  • Facilities 9.4


Latest Reviews

  • 10.0

    Superb

    18 Jun 2022
    Best hostel I stayed in in Colombia hands down. The staff is amazing and super friendly. Very clean. Comfy beds with privacy shades. Amazing roof top pool with all around awesome vibes. Solo traveler and was very easy to meet other travelers here. Highly recommend!!
    USA, Female, 31-40
  • 10.0

    Superb

    06 Jun 2022
    The spot was great, it was super clean, the hostel is beautiful and the staff is nice. Would stay there again for sure!
    Canada, Female, 31-40
  • 10.0

    Superb

    24 May 2022
    One of the absolute best hostels we have ever been to!! Amazing staff, great pools, really nice atmosphere, all in all perfect facilities. Breakfast was sooo good and very reasonably priced. In general great restaurant and good drinks! Also a kitchen so nice we would actually consider to cook for the first time on our trip. Can not recommend enough.
    Denmark, Couple, 25-30
  • 10.0

    Superb

    23 May 2022
    So my initially stay was amazing. I love that they have activities; facilities are phenomenal. But I want to thank Yani. 5 days after my initial stay I was on my way from Minca to Cartagena but I missed the last shuttle bus and busses in general. So I took a taxi to Masaya knowing they speak English well hoping they would be able to help me. They didn’t even care that I had stayed earlier, Yani figured out a private car for me and although my wallet is hurting I won’t miss my flight tomorrow!
    USA, Female, 31-40
  • 10.0

    Superb

    18 May 2022
    I always return to Masaya when visiting Santa Marta. The beds are comfy and cosy, the staff are friendly and accommodating and the roof terrace is a lovely place to relax and escape from the chaotic streets below. It's conveniently located close to some of the "party hostels" so you can enjoy them, but a much nicer atmosphere to come home to at the end of a night out.
    England, Female, 25-30
  • 10.0

    Superb

    04 May 2022
    Best hostel I’ve stayed in! Clean, social, got 2 pools, nice bar area! Would recommend
    England, Female, 18-24
  • 9.1

    Superb

    17 May 2022
    It’s a nice place to stay. The vibe is good. Staff is respectful and friendly.
    Venezuela, Female, 41+
  • 9.1

    Superb

    15 May 2022
    We stayed for one night in a private room. Nice, good air condition:) staff was friendly
    Denmark, Female, 18-24
  • 6.3

    Good

    07 May 2022
    I really like the atmosphere and facility. The staff was very helpful and welcoming since my arrival, until my departure. However, the surrounding area outside the hostel was uncomfortable for my experience. I am well aware that it is out of the control of the hostel, but sometime that I definitely factor in in my overall experience.
    USA, Male, 31-40
  • 5.1

    Rating

    24 Jun 2022
    Great rooftop, but the building is dilapidated. I stayed in a dorm there was heavy rain and there were leaks all over the place and my stuff got wet, no atmosphere as no decent indoor areas. Bathroom in dorm was smelly probably from the water leaking through the ceilings. The staff member with pink hair advised 'it was raining', no apology. It must be normal to have leaky roofs in santa marta. Take your money elsewhere. If you are visiting tayrona just stay at the park skip santa marta.
    England, Male, 25-30
Read all reviews

Facilities

Free
  • Free City Maps
  • Free Internet Access
  • Free WiFi
  • Linen Included
General
  • Adaptors
  • Air Conditioning
  • BBQ
  • Book Exchange
  • Cable TV
  • Ceiling Fan
  • Common Room
  • Flexible NRR
  • Follows Covid-19 sanitation guidance
  • Key Card Access
  • Outdoor Swimming Pool
  • Outdoor Terrace
  • Reading Light
  • Safe Deposit Box
  • Security Lockers
  • Self-Catering Facilities
  • Swimming Pool
  • Washing Machine
Services
  • 24 Hour Reception
  • 24 Hour Security
  • Housekeeping
  • Internet Access
  • Laundry Facilities
  • Luggage Storage
  • Tours/Travel Desk
  • Towels for hire
Food & Drink
  • Bar
  • Cafe
  • Mini-Supermarket
  • Restaurant
Entertainment
  • DVD's
  • Games Room
  • Pool Table


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