Group Booking Terms and Conditions

Because you are making a Group Booking, there are additional Terms and Conditions that apply. Please read them and click 'I Accept' below to continue with your booking

General Group Booking Terms

By making a group reservation through you agree to the following terms and conditions as set by and as set by the hostel in question.

  • In order to make a group reservation on it is necessary to pay a deposit. The balance is due directly to the hostel according to their payment conditions.
  • The booking deposit is non-refundable.
  • Please note that any cancellations must be notified directly to the hostel at least 24 hours in advance of your scheduled arrival date, unless otherwise stated in the hostel's conditions.
  • are not responsible for changes or amendments to your reservation once it has been processed. All correspondence with regard to changes to your booking need to be dealt with directly with the hostel.
  • Cancellations for reservations must be made directly with the hostel and must conform with the individual hostels cancellation policy (see below)
  • It is your responsibility to pay the balance of your accommodation cost to the hostel in accordance with their payment conditions (see below). Failure to do so may result in your reservation being cancelled by the hostel.
  • Individual hostels may have special booking conditions relating to group stays, please read the hostel booking conditions carefully before making your reservation.

Hostel Specific Terms & Conditions

The remainder of the amount due will be charged to your credit card 1 week prior to arrival. Should numbers or room selection change, the per person deposit times the number of people who actually travelled will be deducted from the total accommodation charge levvied by the hostel.

The following group types are not accepted by this hostel: High / Secondary School, Business Trip, Stag/Hen/Bachelor Party If you have misrepresented the type of group you are booking for, your booking may be cancelled by the hostel."

Any cancellations resulting from agreement to these terms and conditions under false pretences will result in loss of deposit.

Book more than 4 days in advance for Free Cancellation.
  • Perfect Location
  • Superb Staff
  • Excellent Cleanliness
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Property Description

Maya Cha'an is located on Margaritas street number 17. Centrally located in the heart of Downtown Cancun. Minutes away from amazing beaches, malls, outdoor markets, restaurants and night life.

Come and feel the authentic Mexican culture on your skin. Open all your senses and feel what Cancun has to offer.

Make Maya Chaan your paradise home. In a relaxed and friendly atmosphere, we are fully committed to guide you through our Mayan culture. Here you’ll be able to enjoy and be part of our guided tours and activities throughout the day. We’ll show you wonderful places and secret spots that are yet to be explored by adventurers like you in this magical place. Delight your palate with our typical gastronomy and live the real Mexico!

Maya Cha'an Policies and Conditions:

Check in from 1:00 p.m. at 4:00 a.m.
Check out before 11:00 a.m.

Cancellation policy: 72 hours before arrival.
Payment upon arrival by cash.

Taxes is not included.
Breakfast is not included.

No curfew.
Pet friendly.
Child friendly. View House Rules

Check Availability

Reviews & Ratings

  • Value For Money 6.0

  • Security 8.0

  • Location 10.0

  • Staff 10.0

  • Atmosphere 6.0

  • Cleanliness 8.0

  • Facilities 6.0

Latest Reviews

  • 9.7


    02 Mar 2018
    Great staff, very close to bus station and delicious food, nice front patio.
    USA, Couple, 25-30
  • 9.1


    17 Jan 2018
    This hostel is very close to ADO station, bus stops (when you can take buses to the beach or other places) and a local fair with typical Mexican food, but far from downtown (it´s not a problem since you can get the bus). There is a kitchen with everything you need to cook. Breakfast is very very simple (coffee and pancakes).
    Brazil, Couple, 25-30
  • 8.9


    03 Jan 2018
    Very friendly and welcoming staff during our stay in January 2018. Nice little breakfast included.
    USA, Couple, 31-40
  • 8.6


    09 Sep 2018
    Lovely People! Great hosts and location!
    Mexico, Male, 31-40
  • 7.7

    Very Good

    06 Jul 2018
    We only stayed one night as we had to catch a flight. It's almost right beside the bus station. It had a good vibe, good common area, good breakfast and nice people. AC worked like a champ once it was turned on. The dorms were extremely cramped though- lots of beds in a small area. And my bed was uncomfortable. Pillow was falling apart foam. My girlfriend had a better mattress. Overall ok for the price, but only if you get a good bed.
    Canada, Couple, 18-24
  • 7.1

    Very Good

    02 Mar 2018
    Next to the bus station, comes handy.
    France, Female, 25-30
  • 6.6


    27 Dec 2018
    The was the cheapest (financially) hostel in Cancun when I booked it. The staff seemed disinterested. Possibly becsue there were not many other travelers there. The bathroom had no handsoap, but the toilets were clean and cleaned often. No hot water in the showers or sinks, and the sheets seemed unkempt. AC is only turned on at night. Overall, if you're not picky, this is a good place to sleep, keep your stuff, and catch a taxi to the airport the next day.
    USA, Male, 18-24
  • 5.7


    03 Nov 2018
    Only the price is really cheap and close to ADO bus station. The toilet smells and there's even a cockroach in the shower room. I'm not sure if they change the bed sheet because mine is sandy. I wouldn't recommend the hostel.
    Taiwan, Female, 25-30
  • 5.4


    28 Aug 2018
    This is the cheapest hostel in Cancun (on hostel world) and the conditions were minimal. There was no real atmosphere, although the outdoor area was a nice sight. The cleanliness was nt great but again for 5 pounds a night , was ok. The staff weren't very welcoming.
    England, Female, 18-24
  • 2.6


    27 Apr 2018
    Don’t bother staying here. We are not super picky travellers but a little bit of customer service goes a long way. The staff were not helpful at check in, explaining things and answering questions. The room was average as is expected for such a low price. The location was their saving grace as it’s incredibly close to the ado bus station. Also some of our drinks were taken so be careful when storing items in the fridges.
    Australia, Couple, 18-24
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  • Free WiFi
  • Linen Included
  • Towels Included
  • Air Conditioning
  • Book Exchange
  • Breakfast Not Included
  • Common Room
  • Security Lockers
  • Self-Catering Facilities
  • 24 Hour Reception
  • Tours/Travel Desk
Food & Drink
  • Restaurant
  • Tea & Coffee Making Facilities
  • Wi-Fi