Group Booking Terms and Conditions

Because you are making a Group Booking, there are additional Terms and Conditions that apply. Please read them and click 'I Accept' below to continue with your booking

General Group Booking Terms

By making a group reservation through you agree to the following terms and conditions as set by and as set by the hostel in question.

  • In order to make a group reservation on it is necessary to pay a deposit. The balance is due directly to the hostel according to their payment conditions.
  • The booking deposit is non-refundable.
  • Please note that any cancellations must be notified directly to the hostel at least 24 hours in advance of your scheduled arrival date, unless otherwise stated in the hostel's conditions.
  • are not responsible for changes or amendments to your reservation once it has been processed. All correspondence with regard to changes to your booking need to be dealt with directly with the hostel.
  • Cancellations for reservations must be made directly with the hostel and must conform with the individual hostels cancellation policy (see below)
  • It is your responsibility to pay the balance of your accommodation cost to the hostel in accordance with their payment conditions (see below). Failure to do so may result in your reservation being cancelled by the hostel.
  • Individual hostels may have special booking conditions relating to group stays, please read the hostel booking conditions carefully before making your reservation.

Hostel Specific Terms & Conditions

The remainder of the amount due will be charged to your credit card ???? Should numbers or room selection change, the per person deposit times the number of people who actually travelled will be deducted from the total accommodation charge levvied by the hostel.

The following group types are not accepted by this hostel: Holiday with Friends, Junior / Primary School, High / Secondary School, College / University, Business Trip, Stag/Hen/Bachelor Party, Sports Group, Cultural Group If you have misrepresented the type of group you are booking for, your booking may be cancelled by the hostel."

Any cancellations resulting from agreement to these terms and conditions under false pretences will result in loss of deposit.

Book more than 2 days in advance for Free Cancellation.
  • Perfect Location
  • Superb Staff
  • Fantastic Cleanliness
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Property Description

Welcome to your hostel away from home. Designed and run by hotel professionals, we’re bringing you a luxury experience with a hostel price. We know details are important to you, and they are to us, too. That’s why we include a traditional Guatemalan breakfast, fluffy duvet covers on each bed, multiple indoor and outdoor hangout areas, and Netflix (!) Enjoy our daily bar specials, including our famous mojitos for just Q20.

Each bunk contains a reading light, outlet, privacy curtain, storage locker, and a shelf.

Maya Papaya policies and conditions:

Check-in time starts at 2 pm.
Check-out time is 11 am.
Please advice your arrival time.

Payment types accepted at this property: cash, credit card and debit card.
This property may pre-authorize your card before arrival.

Taxes not included. 12% IVA + 10 % tourism taxes of Guatemala

Cancellation policy: 48 hours before arrival.

Full breakfast included!

Kitchen available for guest use.


24-hour reception.

No curfew.

Child friendly (children under 13 are only allowed in private rooms, accompanied by a parent or guardian). Maya Papaya reserves the right of refusal if this rule is not followed.

Non smoking rooms.

No pets are allowed at this property. View House Rules

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Reviews & Ratings

  • Value For Money 9.2

  • Security 9.6

  • Location 9.6

  • Staff 9.6

  • Atmosphere 9.3

  • Cleanliness 9.7

  • Facilities 9.4

Latest Reviews

  • 10.0


    10 Jul 2021
    We enjoyed our time at Maya Papaya. We stayed in the 14 person dorm and the beds were very comfortable, some of the best we've slept in during our travels. They also had privacy curtains which are always great in a dorm situation. The bathrooms were super clean, but I do wish they had a spot to change after you have showered. No good way to get dressed while the showerhead is still dripping on you. The breakfast was really yummy, I got the tipico every day, and happy hour drinks were fantastic.
    USA, Couple, 31-40
  • 10.0


    07 Jul 2021
    Awesome place with the friendliest and most helpful staff. Perfectly located in the center of town.
    USA, Female, 25-30
  • 10.0


    25 Jun 2021
    I had a lovely stay in the large mixed dorm. There are seperate gender bathrooms with multiple showers and toilets each. The common areas are nice, well-designed, and clean. The staff were exceptional and accomodated my early 4am departure with a cup of tea and egg sandwich. Top-notch security too. Would definitely stay again!
    USA, Female, 25-30
  • 9.7


    01 Jul 2021
    I think this hostel is beautiful. So many pockets to chill out in alone or with people. Marcos and the rest of the staff were super helpful with recommendations (food, things to do, transportation, etc.) around Antigua. I stayed in the 8-bed female dorm. Luckily the other travelers during my stay there weren’t rude or inconsiderate so it was fine. The beds were also really comfortable. Would stay again.
    USA, Female, 25-30
  • 9.4


    19 Jul 2021
    Staff was great, helped set up tours and shuttle to airport. The rooms are cleaned daily and the shared spaces are always clean.
    USA, Female, 25-30
  • 9.4


    01 Jul 2021
    This is an awesome, clean, friendly hostel. My first night, I made the mistake of booking the 4 person dorm by the bar and it was a bit loud/hard to sleep. However, when I asked to move to the 8 person dorm in the back, staff were very accommodating and I slept great! The beds are incredibly comfortable. If you identify as a woman, definitely book the 8-person dorm room because it is the only room with its own bathroom and showers!
    USA, Female, 25-30
  • 9.1


    29 Jun 2021
    Great Hostel. Nice and helpful staff. Breakfast is included and they made a special meal for me because I'm vegan and gluten free. Very clean and hot water in the shower.
    USA, Female, 31-40
  • 8.0


    18 Jul 2021
    Lovely little hostel, but further out of the main strip that’s most places so was a little creepy walking home in the dark. Staff lovely, decor and cleanliness really good. Could have had a locker in the private room.
    England, Female, 25-30
  • 8.0


    14 Jun 2021
    Honestly I was a little disappointed with how popular this hostel was and the amenities that were given. While the vibe of the hostel is great, always tons of people hanging out and having a good time, the 14 bed dorm is TIGHT so opt for the female room which is really nice and has large bathrooms. The breakfast is quite bad so don't stay just for that. I would recommend to stay at the Selina 2 doors over, the property is about 3x the size, same price but no vibe.
    Portugal, Female, 25-30
  • 4.9


    23 Jul 2021
    The staff are incredibly rude and provide misinformation. Most things the staff told us about Antigua turned out to be wrong. The bathrooms always had paper on the floor and never seemed to be clean. The lockers are a joke as there’s no back to them. You can literally reach in from behind the locker. We paid for a night and couldn’t make it to the hostel that night; even though we paid they wouldn’t let us check in the next morning as they had to clean bathrooms. Their excuse didn’t make sense
    Canada, Female, 31-40
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  • Free Breakfast
  • Free City Maps
  • Free Internet Access
  • Free WiFi
  • Linen Included
  • Book Exchange
  • Card Phones
  • Common Room
  • Fridge/Freezer
  • Hot Showers
  • Microwave
  • Parking
  • Reading Light
  • Security Lockers
  • Self-Catering Facilities
  • Towels Not Included
  • Utensils
  • 24 Hour Reception
  • 24 Hour Security
  • Airport Transfers
  • Housekeeping
  • Late check-out
  • Luggage Storage
  • Reception (limited hours)
  • Shuttle Bus
  • Tours/Travel Desk
  • Wake-up calls
Food & Drink
  • Bar
  • Tea & Coffee Making Facilities
  • Board Games
  • Wi-Fi


  • 2020

    1st, Most Popular Hostels Antigua

  • 2020

    1st, Continent Winners North America

  • 2019

    1st, Country Winners Guatemala

  • 2019

    1st, Continent Winners North America

View all Award Winners