Group Booking Terms and Conditions

Because you are making a Group Booking, there are additional Terms and Conditions that apply. Please read them and click 'I Accept' below to continue with your booking

General Group Booking Terms

By making a group reservation through you agree to the following terms and conditions as set by and as set by the hostel in question.

  • In order to make a group reservation on it is necessary to pay a deposit. The balance is due directly to the hostel according to their payment conditions.
  • The booking deposit is non-refundable.
  • Please note that any cancellations must be notified directly to the hostel at least 24 hours in advance of your scheduled arrival date, unless otherwise stated in the hostel's conditions.
  • are not responsible for changes or amendments to your reservation once it has been processed. All correspondence with regard to changes to your booking need to be dealt with directly with the hostel.
  • Cancellations for reservations must be made directly with the hostel and must conform with the individual hostels cancellation policy (see below)
  • It is your responsibility to pay the balance of your accommodation cost to the hostel in accordance with their payment conditions (see below). Failure to do so may result in your reservation being cancelled by the hostel.
  • Individual hostels may have special booking conditions relating to group stays, please read the hostel booking conditions carefully before making your reservation.

Hostel Specific Terms & Conditions

The remainder of the amount due will be charged to your credit card ???? Should numbers or room selection change, the per person deposit times the number of people who actually travelled will be deducted from the total accommodation charge levvied by the hostel.

The following group types are not accepted by this hostel: Holiday with Friends, Junior / Primary School, High / Secondary School, College / University, Business Trip, Stag/Hen/Bachelor Party, Sports Group, Cultural Group If you have misrepresented the type of group you are booking for, your booking may be cancelled by the hostel."

Any cancellations resulting from agreement to these terms and conditions under false pretences will result in loss of deposit.


Memory Travel Hotel (West Lake)

Book more than 2 days in advance for Free Cancellation.
  • Perfect Location
  • Superb Staff
  • Fantastic Cleanliness
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Property Description

Memory Travel Hotel is centrally located about 10 minutes' walk from Westlake and Hefang Old Street.

Excellently located in the center of city, we provide you with the perfect base for sightseeing by day and partying by night. All of Hangzhou major hot spots are easily accessible on foot, thus saving you the cab fare home at night.

The staff in the hostel are very friendly and kind, always there to help. We have large, clean, hot and high-pressure showers.
Still ask why should you stay with us? Please just join us and find your home away from home.

1. Cancellation policy: 24 hours before arrival. We will do a pre-authorization to your card, no show and late cancelation will be charged the full stay.
2. Check in from 14:00 to 23:00.
3. Check out before 12 : 00.
4. Reception working hours: 24 hours..
5. Payment upon arrival by cash. Credit card isn’t accepted. Fapiao/VAT is available and free of cost.
6. No Age restriction. View House Rules

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Reviews & Ratings

  • Value For Money 10.0

  • Security 10.0

  • Location 10.0

  • Staff 10.0

  • Atmosphere 6.0

  • Cleanliness 10.0

  • Facilities 8.0

Latest Reviews

  • 10.0


    12 Mar 2019
    Enjoyed my stay there.
    Singapore, Male, 31-40
  • 9.1


    23 Oct 2019
    Airport shuttle drop off@ZhongShanZhong St.& PingHai a very very short walking distance.Convenient walk to the West Lake & Railway Station.Scenic walk to the free Nat'l Museum.Street location has an old world charm.Plenty of eateries within an stone's throw. Hot shower is decent. Soap & shampoo provided.Privacy curtains included with bottom bunk bed. Bring an alarm clock: sunlight is blocked so when it is noon, you still think it is 6am in the morning.Tap water is drinkable. Staff is nice.
    USA, Male, 41+
  • 9.1


    30 Apr 2019
    Stayed from 30/4/19 to 5/5/19 at Room 8211 Great Location as to Westlake , East Train Station to take Bullet Train to Shanghai . Able to Commute By Bus to Longjing Plantation Both Mr.Zhuo are Helpful to Answer to Our Queries on Public Transport to Travel to Many Places of Interest .Shopping Streets和 坊 街Ideally Located within Walking Distance. Bathroom with Towels /Shampoo /Conditioner in the Room most Appreciated .
    Singapore, Female, 41+
  • 9.1


    07 Nov 2018
    There was no common room, so that limits the atmosphere a lot. The rooms were very nice
    USA, Female, 18-24
  • 8.9


    05 Aug 2019
    I enjoyed my stay! There is no lobby, the room was very small and had some peeling paint, etc. It fit the needs of my trip and the staff was very helpful.
    USA, Female, 25-30
  • 8.6


    15 Apr 2019
    We (two girls) stayed at a four bed room. It was really nice, everyone was polite, the room was clean and the location was near the lake. Around the hostel are small shops and restaurants.
    Germany, Female, 18-24
  • 8.3


    18 Nov 2018
    Staff are lovely, although they don't speak English. To watch tv you have to pay, but it only accept the Chinese/phone card :(
    England, Female, 31-40
  • 7.7

    Very Good

    17 Mar 2019
    When we arrived, we were upgraded to a 2 person private room, which was Nice. The morning after we got a call to our room and the receptionist say that there has been a mistake in regards to the rooms, so we were downgraded to 4person dorm. Which was our original room, so it was okay, but there was some small things to note. The walls are extremely thin, so you can hear everything and the madresses themselves cannot be called madresses. The Hostels location was great in regards to everthing else
    Denmark, Female, 18-24
  • 7.7

    Very Good

    27 Oct 2018
    Stayed for one night, nice location, 15 min walk to westlake. The bathroom was a bit filthy though. A proper hangout area is missing which is a shame. Doing laundry was a bit challenging, washing machine was downstairs and little place to hang your clothes.
    Switzerland, Female, 18-24
  • 7.1

    Very Good

    25 Aug 2018
    nice place, good location. no english from the staff, but willing to help and nice people. i would recommend the place.
    Spain, Female, 41+
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  • Free Internet Access
  • Free WiFi
  • Air Conditioning
  • Breakfast Not Included
  • Hot Showers
  • 24 Hour Reception
  • 24 Hour Security
  • Internet Access