Group Booking Terms and Conditions

Because you are making a Group Booking, there are additional Terms and Conditions that apply. Please read them and click 'I Accept' below to continue with your booking

General Group Booking Terms

By making a group reservation through you agree to the following terms and conditions as set by and as set by the hostel in question.

  • In order to make a group reservation on it is necessary to pay a deposit. The balance is due directly to the hostel according to their payment conditions.
  • The booking deposit is non-refundable.
  • Please note that any cancellations must be notified directly to the hostel at least 24 hours in advance of your scheduled arrival date, unless otherwise stated in the hostel's conditions.
  • are not responsible for changes or amendments to your reservation once it has been processed. All correspondence with regard to changes to your booking need to be dealt with directly with the hostel.
  • Cancellations for reservations must be made directly with the hostel and must conform with the individual hostels cancellation policy (see below)
  • It is your responsibility to pay the balance of your accommodation cost to the hostel in accordance with their payment conditions (see below). Failure to do so may result in your reservation being cancelled by the hostel.
  • Individual hostels may have special booking conditions relating to group stays, please read the hostel booking conditions carefully before making your reservation.

Hostel Specific Terms & Conditions

The remainder of the amount due will be charged to your credit card on arrival. Should numbers or room selection change, the per person deposit times the number of people who actually travelled will be deducted from the total accommodation charge levvied by the hostel.

Additional Info:

For prices, disponibility and payment terms and other conditions please contact by mail:

Any cancellations resulting from agreement to these terms and conditions under false pretences will result in loss of deposit.

Book more than 14 days in advance for Free Cancellation.
  • Perfect Location
  • Superb Staff
  • Fantastic Cleanliness
Read all reviews

Property Description

Modern tourist hostel, comfortable and functional decorated with pop style.

We have 83 persons capacity in 19 rooms mixed: 5 rooms for 6 persons, 9 rooms for 4 persons and 1 room for 2 persons in a double bed.

Each room is equipped with a bathroom. We have lift access, heating and water heat, lounge and WIFI access in the whole hostel and towel hire.

We offer each user a security booth located in your room and the bed linen free of charge.

Please note:

Cancellation Policy: 3 days before arrival
Non refundable: 3 or more days reservations

Check In:4.30pm
Check Out: untill 12.00 noon

Method of Payment upon the arrival: Credit Cards or Cash.

Breakfast is not included.
Taxes are included.

Reception hours: 10:30-13:00 and 16:30 to 22:00 every day. out of that time : auto check in machine ( use your confirmation number)

Check-in: You will receive a magnetic key and a normal key for the safety box.
Deposit: 15 € in cash or the details of your credit card. Failure to return at check-out will be a charge of 7.5 € for each key not returned.

Check-out time is before 12:00. If the bond has given in cash and client goes before opening reception, the deposit will be refunded through a transfer deducting bank charges.

Registration Number: BBI00011 View House Rules

Check Availability

Reviews & Ratings

  • Value For Money 10.0

  • Security 10.0

  • Location 10.0

  • Staff 10.0

  • Atmosphere 10.0

  • Cleanliness 10.0

  • Facilities 10.0

Latest Reviews

  • 8.6


    13 Jun 2018
    A really nice chilled out hostel, super close to the Guggenheim and the river, which was lovely. However, reception staff are barely ever there.
    Australia, Female, 31-40
  • 8.6


    14 May 2018
    A cool place to stay! My partner and I stayed for two nights. The staff was very helpful, the location was perfect. For such a cheap dorm, with an ensuit as well, it really was an ideal hostel with a cool chilling living room and kitchen where we made some great friends! Would recommend 10/10.
    Australia, Female, 18-24
  • 7.7

    Very Good

    26 Oct 2017
    (-): the reception is not open 24/7, that's a problem if you arrive when it's closed or there's a problem during the off hours. the rooms are not super frequently cleaned, even though they were not really dirty at any given time. the kitchen is a microwave and a fridge, but that might actually be a plus (creative mw cooking!) small rooms- some bunks were touching. (+): location is super nice, vibe is good, beds are comfy, it's secure. good ventilation (no smells!) overall, good value for price
    Turkey, Female, 25-30
  • 6.9


    10 Jul 2018
    Lovely place, beds were comfortable only no air flow in our bedroom, window couldn't be opened and no airconditioning. It was so hot with 6 people that we had to open the door which made for a very disruptive nights sleep. We were rather disappointed. We hired bikes which were good and the washing facilities were good too. Would only stay again if air flow in rooms was fixed.
    Australia, Couple, 18-24
  • 6.6


    05 Feb 2019
    good location, the room was so small for 6 people. generally it was clean and fine.
    Tunisia, Female, 18-24
  • 3.1


    15 Feb 2018
    I was VERY unimpressed with Moon Hostel. Our room smelled like stale urine or worse. The price did not include blankets. Some of the lockers in the room did not have functioning locks, so therefore were not secure (it was also impossible to fit one's own padlock on the lockers). The location is quite far from the center of Bilbao. Worst of all, my entire group is now covered in bites from what we are quite certain are BED BUGS from this hostel. DO NOT STAY HERE, GO ELSEWHERE.
    USA, Mixed Group, 18-24
Read all reviews


  • Free City Maps
  • Free Internet Access
  • Free WiFi
  • Linen Included
  • Breakfast Not Included
  • Elevator
  • Key Card Access
  • Meeting Rooms
  • Security Lockers
  • Fax Service
  • Internet Access
  • Laundry Facilities
  • Towels for hire