Hostelworld.com

Group Booking Terms and Conditions

Because you are making a Group Booking, there are additional Terms and Conditions that apply. Please read them and click 'I Accept' below to continue with your booking

General Group Booking Terms

By making a group reservation through Hostelworld.com you agree to the following terms and conditions as set by Hostelworld.com and as set by the hostel in question.

  • In order to make a group reservation on Hostelworld.com it is necessary to pay a deposit. The balance is due directly to the hostel according to their payment conditions.
  • The booking deposit is non-refundable.
  • Please note that any cancellations must be notified directly to the hostel at least 24 hours in advance of your scheduled arrival date, unless otherwise stated in the hostel's conditions.
  • Hostelworld.com are not responsible for changes or amendments to your reservation once it has been processed. All correspondence with regard to changes to your booking need to be dealt with directly with the hostel.
  • Cancellations for reservations must be made directly with the hostel and must conform with the individual hostels cancellation policy (see below)
  • It is your responsibility to pay the balance of your accommodation cost to the hostel in accordance with their payment conditions (see below). Failure to do so may result in your reservation being cancelled by the hostel.
  • Individual hostels may have special booking conditions relating to group stays, please read the hostel booking conditions carefully before making your reservation.

Hostel Specific Terms & Conditions

The remainder of the amount due will be charged to your credit card ???? Should numbers or room selection change, the per person deposit times the number of people who actually travelled will be deducted from the total accommodation charge levvied by the hostel.

The following group types are not accepted by this hostel: Holiday with Friends, Junior / Primary School, High / Secondary School, College / University, Business Trip, Stag/Hen/Bachelor Party, Sports Group, Cultural Group If you have misrepresented the type of group you are booking for, your booking may be cancelled by the hostel."

Any cancellations resulting from agreement to these terms and conditions under false pretences will result in loss of deposit.

Book more than 7 days in advance for Free Cancellation.
  • Perfect Location
  • Superb Staff
  • Excellent Cleanliness
Read all reviews

Property Description

Welcome to Mrs Potts. A hostel designed for backpackers who want that warm and fuzzy feeling they get at home. Enclosed in a centrally located, beautiful grade ll listed building designed by Alfred Waterhouse! (Architect who designed the Natural History Museum in London).
There is free Wi-Fi throughout the building and a beautiful kitchen where you can share your favourite recipes with your fellow travellers. On occasion, you will find our friendly members of staff cooking up a storm...They like to share, so don't be afraid to ask for a taste! We have a common room with a T.V and iMacs for you to browse the internet or catch up with what's happening at home. Free maps are available from reception and our staff will happily direct you to all the local places of interest, including some hidden gems. Every member of staff has their own personal favourites so get chatting to them!

We are located centrally on St Mary Street which is just two minutes walk from Cardiff Central Railway Station. Cardiff Castle is a two minute walk away and the Victorian shopping arcades are on your doorstep. Sports fans will find the Principality Stadium just behind us on St Mary Street.

We offer small dormitories with cabin style beds that include linen, privacy curtains, usb ports, mains power socket, large locker and your very own reading light!


Terms and Information

Check-in starts at 2pm. Check-out is at 10am.

There is a minimum of a two night stay on weekends (Thursday-Friday, Friday-Saturday, Saturday-Sunday).

A photographic drivers license or passport must be shown by all guests over the age of 18 in order to stay.

Children are welcome at Mrs Potts but must be accompanied by adult with the required I.D and book out dormitories privately.

A £5 cash key deposit is to be paid by each person upon check-in so please have this ready.

If you check-out late or lose/break your key, the key deposit will not be refunded.

Guests paying upon arrival cannot split the total over multiple cards.

The whole amount of the remaining balance must be paid via one credit/debit card.

Cancellations can only be made and confirmed via email only.

We DO NOT allow stag/hen parties. Any stag/hen parties who book will be turned away but will still be charged.

Please see below for group terms and please contact us if you have any questions.

INDIVIDUALS AND GROUPS OF UNDER 6 PEOPLE

Cancellations must be made by 2pm, 48 hours before the day of your arrival;

Cancellations after this time will be charged the full amount of the first nights stay. No-Shows are treated as late cancellations.

Deposits are non-refundable or transferable.

GROUPS BETWEEN 6-25 PEOPLE

A 10 % deposit must be paid to secure your booking.

Cancellations must be made by 2pm, 14 days before the day of your arrival;

Cancellations after this time will be charged the full amount of the first nights stay. No-Shows are treated as late cancellations.

Deposits are non-refundable or transferable.

GROUPS OF 26 PEOPLE OR MORE

A 25 % deposit must be paid to secure your booking.

Cancellations must be made by 2pm, 28 days before the day of your arrival;

Cancellations after this time will be charged the full amount of the first nights stay. No-Shows are treated as late cancellations.

Deposits are non-refundable or transferable.

ATTENTION!
A photographic drivers license or passport must be shown by all guests over the age of 18 in order to stay. View House Rules

Check Availability

Reviews & Ratings

  • Value For Money 8.5

  • Security 9.7

  • Location 9.8

  • Staff 9.5

  • Atmosphere 8.4

  • Cleanliness 8.3

  • Facilities 8.6


Latest Reviews

  • 10.0

    Superb

    20 Apr 2019
    Fantastic stay at a charming hostel, great location, staff gave some good recommendations for things to do in Cardiff. Beautiful and unique decor including custom-made privacy curtains for bunks. All-day breakfast (included) was another big pro! Overall lovely place to stay, great value, would highly recommend.
    USA, Female, 25-30
  • 10.0

    Superb

    08 Mar 2019
    Really good stay, the location is perfect and the room and beds were great, not cramped like a few hostels I’ve been to in the past!
    Wales, Male, 41+
  • 10.0

    Superb

    22 Feb 2019
    Very cute!
    USA, Female, 18-24
  • 10.0

    Superb

    03 Feb 2019
    I enjoyed my stay at Mrs Potts. Everyone was friendly, it was clean. I loved the 24hr breakfast kitchen. Lovely touch. My only issue was that they didn't turn the heating on in the room I stayed in. It was a bit chilly at night, considering it had snowed the days leading up to my stay. But I warmed up eventually. I'd still rate my stay 5 stars.
    England, Female, 18-24
  • 10.0

    Superb

    07 Jan 2019
    This was the best hostel I’ve been to. It truly made me feel at home and the staff was lovely!
    USA, Female, 18-24
  • 9.7

    Superb

    22 Mar 2019
    Mrs Potts was a lovely safe stay! I had a lovely time in a very central location x
    England, Female, 18-24
  • 9.7

    Superb

    04 Mar 2019
    Super cute hostel, right on the main street. Good sized rooms, cabin bunks are super sturdy and offer a great amount of privacy. The locks on the lockers under the bed are a bit noisy and cumbersome but the lockers themselves are very roomy. The bathroom is a little odd (one of the showers was accessed from the hallway but was in the bathroom) but it is very large and clean. Would definitely stay here again!
    Canada, Female, 18-24
  • 9.1

    Superb

    22 Feb 2019
    I loved this hostel. It was so cute and uniquely decorated. I felt like I was in a fairy tale! The staff was nice and helpful. Everything was very clean except the lockers under the bed needed a wipe-down. Lots of privacy since there is a curtain in your bed. Individual outlets and lights. Location was absolutely perfect. Right in the middle of everything. Towels were 1£ rent so worth it if you didn't bring one. Showers were clean and water pressure was average. All in all I would recommend!
    USA, Female, 18-24
  • 6.9

    Good

    17 Mar 2019
    No WiFi in room only in reception and basement
    England, Female, 41+
  • 6.6

    Good

    21 Feb 2019
    Good security standard. Rooms are spacious and there’s curtains on the bunks. Mattresses are extremely uncomfortable, feels like you’re laying down on an iron net, literally. Bed lights doesn’t work. Ceiling lights are noisy once turned on. Locker doors are very impractical and annoying because they open upwards and there is nowhere to hold them. Shower is miserable, no water pressure at all. No shelves to put your stuff on. Sprinkler is obstructed with accumulated dirtiness. Staff is fine.
    Portugal, Male, 18-24
Read all reviews

Facilities

Free
  • Free City Maps
  • Free Internet Access
  • Free WiFi
  • Linen Included
General
  • Book Exchange
  • Breakfast Not Included
  • Common Room
  • Hair Dryers For Hire
  • Hot Showers
  • Key Card Access
  • Reading Light
  • Security Lockers
  • Self-Catering Facilities
  • Washing Machine
  • Wheelchair Friendly
Services
  • 24 Hour Reception
  • 24 Hour Security
  • Housekeeping
  • Internet Access
  • Laundry Facilities
  • Luggage Storage
  • Towels for hire
Food & Drink
  • Tea & Coffee Making Facilities
Entertainment
  • Board Games

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